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Insel Fehmarn Hotel

Cross Island Road, Apia, Upolu, Samoa
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Insel Fehmarn Hotel
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Ranked #12 of 31 Hotels in Apia
A recent review
5 of 5 stars reviewed 5 days ago
milesaway3549 Mildura, Australia
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211 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mildura, Australia
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed here for a week. My experience was made enjoyable by the exceptional service from staff. They were always helpful and more than obliging. The restraint served nice meals and put on a little dancing show for guest after being asked. The air-conditioning worked great, and the cleaners cleaned my room well. It was close to town and convenience... More 

Was this review helpful? Yes 2
Chico, California
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at Insel for a few nights in between family visits to Samoa. Not only was it a comfortable stay, air con, cable tv, complimentary breakfasts, swimming pool, and laundry... it was convenient. We were far enough from town to not have to bother with the traffic and noise, and still close enough for shopping and sight seeing. A... More 

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2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel was a night mares for us we stayed for a few days luckily. The beds are absolutely terrible the bathroom are horrible the shower blocked while i was showering the fridge is rusted inside and outside. I will never ever stay there anymore or recommend to anyone. The only positive thing are the ladies who works there they... More 

Was this review helpful? Yes 3
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I would like to thank the team at Insell for the Exceptional Customer Service my family received during our 9 day stay in Beautiful Samoa, we visit Samoa quiet often however this was the first time we choose to stay at Insell and we found the entire staff to be professional in their roles, immaculately dressed, very friendly and no... More 

Was this review helpful? Yes 2
Apia, Samoa
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 17, 2015

This was my third stay at Insel and it still fails to disappoint. The fantastic staff consistently maintain a high quality service. They are always very pleasant and go out of their way to make things easy for guests. The amazing views, delicious breakfast each morning and comfortable clean rooms make this a home away from home. The room service... More 

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 15, 2015

First time in samoa and at insel hotel. I would say this island houses the most hospitable people I have ever met. Insel staff especially Patricia and Lima are the most helpful and friendliest I have ever encounter. Best value for money and great daily breakfast. Would definitely come back in the same hotel in the future.

Was this review helpful? Yes 1
Brisbane, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 28, 2015 via mobile

This hotel has everything, the staff were helpful there's an onsite retaurant room price included breakfast. There's a pool and tennis court a shop and laundromat. It's not right in the centre but only a five minute drive. We chose to stay here over a 5 star resort as they had better facilities. The only downfall was the beds in... More 

Was this review helpful? Yes 3
Lower Hutt, New Zealand
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 10, 2015

Back six months after last stay. Great value for money. One standout staff member whose name I didn't know from my June stay, is the maitre'd - Mani. He would be the best example of hospitable customer service skills in Samoa.

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Suva, Fiji
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 4, 2015

Bula from Fiji! As Miss Fiji 2014-2015 I enjoyed my stay at the Insel Fehmarn Hotel during the Miss Pacific Islands Pageant in Apia, Samoa. The staff were so kind and helpful, considering a hectic week we had going in and out of my rooms and making a mess of it everyday as we prepared for the Pageant night. I... More 

Was this review helpful? Yes 1
Pago Pago, American Samoa
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 7, 2015

insel is still the quite and roomy accommodation since its beginnings. the inclusive full breakfast is the best of all the hotels in apia. still attention must be consistent in managing the room housekeeping operation. I have occasionally stayed here ever since its opening.

Was this review helpful? Yes 1
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