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Tanoa Tusitala Hotel

4.0 of 5 Beach Rd | Sogi, Apia, Upolu 1, Samoa
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Certificate of Excellence 2014
Tanoa Tusitala Hotel
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Tanoa Tusitala Hotel
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363 reviews from our community

Traveler rating
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    66
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Tanoa Tusitala Hotel
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Melbourne, Australia
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 18, 2011

We went to Samoa for our family reunion & the unveiling of our Dad's headstone and we stay @ Tanoa for 8 days. It was very nice, clean and the staffs are very friendly too. We had no problem at all from the day we check in until we check out to come back to Melbourne {Aus} My 3 kids... More 

Was this review helpful? Yes 3
Nowra
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 2, 2011

I'm bewildered by the negative reviews for this hotel. We have just returned from a seven-night (travel deal) stay at Tanoa Tusitala and have virtually nothing to complain about. A big beautiful room, spotless house-cleaning daily, attentive staff, no trouble with airport transfers (except the driver being over-zealous with the early morning departure time for the return flight!) and very... More 

Was this review helpful? Yes 2
Geelong, Australia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 29, 2011

I can't believe after reading these reviews how many people have been left at the airport. We too had organised and paid for transfers with our travel agent prior to our trip. We took alot of convincing from a taxi driver at the airport that the hotel transfer guy had already left with people to take them back to the... More 

Was this review helpful? Yes 1
Sydney, Australia
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 24, 2011

We went to Samoa for our family Reunion and with hearing so much about Hotel, we decided to book in. Half our family who travel from all over stayed here. Big Mistake!! Booking directly with the hotel, missing out that middle man, one would think less chance of confusing, well weren't we wrong! Few days before we were to arrive... More 

Was this review helpful? Yes 3
Auckland
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 3, 2011

While reading the other feedback there seems to be an ongoing trend - the' house keeping' and that's what we experienced. We would leave in the morning and out most of the day and get back 3pm/4pm and our room still not made up or they were doing it when we arrived - therefore we would wait outside till they... More 

Was this review helpful? Yes 2
Auckland Region, New Zealand
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 30, 2011

To summarise our feelings toward the hotel, we were rather indecisive. We were wary of the organisation of staff when we were left at the airport, as the taxi driver (who drove back for us) said the hotel did not notify him of our pre-booking. The service was great, and the workers in the reception area were especially vigilant, however,... More 

Was this review helpful? Yes 2
Auckland
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed August 20, 2011

My husband travels to Samoa for work regularly and needs to stay in the township close to his work. For businesss travel in the township this would be the best hotel to stay at. The rooms are very nice - large and modern fittings, great beds and good showers. We stayed for 4 nights and the housekeeping was marginal, the... More 

Was this review helpful? Yes
TusiGM, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa! Thank you very much for your kind and encouraging comments. A lot of work have been put in since we opened and we realize that a lot of work still need to be done. It is good to know that over all, you enjoyed your stay. Rest assured that all your comments will be taken on board for us... More 

Wellington
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed August 19, 2011

We were left in a situation where we had little choice as to where we could stay after the accommodation quoted by our travel agent was unavailable at the last minute, and we opted for here as it looked to be the best of what was available. Unfortunately, we didn't read the reviews on here first - until booked and... More 

Was this review helpful? Yes
TusiGM, General Manager at Tanoa Tusitala Hotel, responded to this review

Thank you very much for taking the time to write a review for us. It is great to know that overall, you enjoyed your stay with us. We note your concerns on our rooms (noise and cleanliness standards), food (quality and pricing) and tour information. Rest assured that these will be taken on board and discussed with everyone concerned. We... More 

Wellington, New Zealand
Contributor
12 reviews 12 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 11, 2011

The Tanoa in Apia has an excellent location. The rooms are extremely comfortable and well designed. The most basic room is comfortable for a family of four (if the kids don't mind sharing a bed). The styaff are extremely friendly and relaxed, The swimming pool, although not large, is very nice sourounded by good quality, comfortbale loungers. There is also... More 

Was this review helpful? Yes 1
TusiGM, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Mirshaand! Thank you very much for taking the time to write a review for us. More importantly, thank you for your kind and encouraging words. It is great to see that you and your family enjoyed your stay with us. Your comments will be shared with everyone in the team as it serevs as great motivation and encouragement to... More 

Melbourne, Australia
1 review
4 of 5 stars Reviewed August 10, 2011

Its surprising to read the negative reviews about this place. However, we are glad to say we've never had a problem everytime we've stayed :) - in 2007 & 3 times so far this year...and another trip in 2 months time will see us back there again :) In saying that...we mostly eat out with family/friends before returning to the... More 

Was this review helpful? Yes
TusiGM, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa! Thank you very much for taking the time to write a review for us. Thank you more importantly for your kind and encouraging words. Guest expectations vary (some being unreasonable) and in this industry, we cannot please everyone. In any case, rest assured that your comments like all the others will be shared with the team specially Matalena who... More 

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Additional Information about Tanoa Tusitala Hotel

Address: Beach Rd | Sogi, Apia, Upolu 1, Samoa
Location: Samoa > Upolu > Apia
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Tanoa Tusitala Hotel 4*
Number of rooms: 95
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Also Known As:
Tanoa Tusitala Hotel Samoa/Apia
Hotel Style:
#4 Luxury Hotel in Apia

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