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All 29 Apia hotels

Tanoa Tusitala Hotel

4.0 of 5 Hotel   |   Beach Rd | Sogi, Apia, Upolu 1, Samoa
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Tanoa Tusitala Hotel
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Ranked #9 of 29 hotels in Apia
A recent review
5 of 5 stars reviewed 4 days ago
QuechanAustralia Australia
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318 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Australia
Top Contributor
68 reviews 68 reviews
38 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We spent our last night here, due to a Virgin flight cancellation. Suitably impressed, rooms are well designed. Noticed a few mozzies, fortunately I brought two zappers and slept like a baby. The beds are firm and comfortable. Breakfast was delightful, just wish that fresh juices were available, simply too much sugar for some of us. The bar is comfortable... More

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bambino96
Contributor
15 reviews 15 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We went to Samoa with limited expectations. What we experienced was overwhelming. Hospitality and food was outstanding, all staff members were so cheerful, warm and friendly we couldn't have asked for me. Final night dinner laid out by Jason and his team for our group 8, put most of the Michelin star chefs to shame. It's a shame we live... More

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GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa T20 World Champs Unfortunately you were only able to experience Samoa's unique brand of Island hospitality for 3 days but safe to say you did fit everything in that was humanely possible in that time. In fact you have outlined an excellent 3 day itinerary in your response which is a perfect guide for any prospective visitors to Samoa.... More

USA
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed away from the Kitano, the Tusitala and now the Tanoa because of all the horror stories I heard about bugs in the room, poor furnishing and etc. I have been to the Tanoa 3 times this year already because Aggies Hotel in Apia is under going remodeling. I am so glad that I was forced to go to... More

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GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Papalli Junior The team at Tanoa Tusitala are extremely proud of the service they provide and the hotel itself. As you have pointed out, a comprehensive renovation, new owners and committed staff have reinvigorated the property. In particular, thank you for mentioning Vasa in your comments, she is a new member of our team and I am glad that... More

Melbourne, Australia
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

The Tanoa Tusitala is a great place to start your Samoan stay. It is really close to the centre of Apia (the capital). The grounds are pretty, and walkways undercover which is great for avoiding the sudden downpours. You can purchase laundry tokens to do your own washing from reception, (5 tala to wash, 5 tala to dry), which is... More

Was this review helpful? Yes 1
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Lava Shell 123 We are always proud to welcome our guests to the Tanoa Tusitala and it was wonderful that you were able to witness first hand the compassionate, welcoming nature of our staff. I will pass on your observations and sentiments to the team. Glad to note that you took full advantage of our facilities from the pool... More

Timaru, New Zealand
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

There are plenty of really good positive features with the Tanoa - the staff are friendly, honest and helpful, the rooms are spacious and nice and clean, the breakfasts are good, and the internet works well (extra charge, but reasonable). I spent two separate nights there at either end of a business trip, and it was really nice to use... More

Was this review helpful? Yes 3
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Ross W Our proximity to Apia central and the friendly comfortable enviroment that the Tanoa Tusitala presents are indeed something we are proud to showcase. I would like take the time to address some of your concerns that you have highlighted, as it is important for us to improve and evolve our customer experience. We do acknowledge that you... More

Santa Fe, New Mexico
2 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

I was recently at the Tanoa for week. It is the best thing going in Apia. It is a very low key and relaxed place. I very much enjoyed the staff and the accommodations. Its new manager, Jason, is also a very good guy and obviously takes pride in his work. I saw him bussing tables one night when things... More

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GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Lava Slate S It is always encouraging to receive such a positive review and we look forward to welcoming you back to our shores shortly. Regards Jason and The Tanoa Tusitala Team More

Melbourne, Australia
1 review
4 of 5 stars Reviewed 3 weeks ago

A group of about 15 of us stayed at this beautifully presented hotel. Very clean and affordable. Positives: - Excellent customer service, staff are very accomodating to your needs and wants, all you need to do is just ask, and they deliver - Jason the hotel manager is a top bloke, hands on, excellent customer service skills and makes sure... More

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GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Lava JonesyEK The team and I are delighted that you and the wedding group enjoyed their stay and you were able to get away from the hustle and bustle of Melbourne and enjoy Samoan hospitality and all the Island has to offer. You have highlighted several positives regarding the property and we will continue to strive to deliver in... More

Newcastle
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 9, 2014

Very large comfortable rooms. Room service hit and miss, small things annoying like the air conditioner blowing straight onto your head while in bed, bathroom really needs updating. It is a large space with just a toilet, one panel of shower screen, 2 towel rails and that's it! Basin is outside the bathroom. Only got water on the first day... More

Was this review helpful? Yes 2
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa lava NewcastleCatty, We wish to thank you for taking the time to provide us feedback following your recent stay with us. Your comments certainly assist us with our ongoing commitment to improving our services and other aspects of the property. It’s unfortunate that you did not ask a member of our team on how to adjust the air-conditioning unit... More

Auckland Central, New Zealand
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 10, 2014

We were a group of 13 and everyone was happy with their room and all agreed the staff were very friendly. The location was very good, close to the markets and restaurants. The rooms were clean and very spacious. Comfortable beds and good airconditioning. Would definitely stay here again.

Was this review helpful? Yes 4
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa lava KC01, Firstly thank you so much for taking the time to provide your feedback. Good or bad, it is the only way we can gauge the guest experience from the guests point of view and therefore make improvements or pass on appreciation to staff. Your positive review is much appreciated and we look forward to having you all... More

Adelaide, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 10, 2014

The staff overall are extremely friendly and helpful; however customer services outside of their mandate (assisting with airline loosing my luggage) they were simply wonderful. Tai and the team provide great support which was really appreciated.

Was this review helpful? Yes 1
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa lava Kelly436, Thank you for your positive comments as regards our Front Office Staff members and for taking the time to thank them personally. We are most fortunate to have a great team, so I will be only too happy to pass on your comments. We continually strive to improve our service so your feedback is invaluable. We look... More

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Additional Information about Tanoa Tusitala Hotel

Also Known As:
Tanoa Tusitala Hotel Samoa/Apia
Address: Beach Rd | Sogi, Apia, Upolu 1, Samoa
Location: Samoa > Upolu > Apia
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Apia
#4 Family Hotel in Apia
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Tanoa Tusitala Hotel 4*
Official Description (provided by the hotel):
In the heart of Apia, the Tanoa Tusitala Hotel is the ideal Hotel for Business and leisure. It is located within walking distance to all major offices,and is easily accesable to all major tourist spots.There is 95 beautifully renovated guest rooms all with individually controlled Air Conditioning. Situated on 12 acres of landscaped gardens and offering all the facilities you would expect of a 4 Star Plus Hotel. The hotel features a swimming pool and children’s pool, Tamarind Specialty restaurant, tennis courts and Poolside Bar.Senakai Spa is located at the Hotel, and is the perfect place to rewind, relax and enjoy some wonderful Spa treatments. ... more   less 
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