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Tanoa Tusitala Hotel

#12 of 32 Hotels in Apia
Certificate of Excellence
Beach Rd | Sogi, Apia, Upolu 1, Samoa
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Tanoa Tusitala Hotel
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Tanoa Tusitala Hotel
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385 reviews from our community

Traveler rating
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    19
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Newcastle
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed at this hotel in 2009 and it wasn't worth a mention. However I stayed there in 2014 knowing it was under new management and owners and had a great stay. The rooms were clean and the staff were friendly. The buffet breakfast is what you would expect from a hotel which was quite nice. They are close to... More 

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York
Top Contributor
91 reviews 91 reviews
38 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

OK, the 'five stars' seem appropriate for a fairly poor country like Samoa. If Tanoa Tusitala was in Switzerland, I would have scored it lower! But the hotel itself was fine, the two double king sized bed connecting rooms accommodated two oldies, a daughter and three grand kids comfortably, indeed generously. Breakfasts were great and enjoyed by all and we... More 

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Muscat, Oman
Senior Contributor
44 reviews 44 reviews
25 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My room was huge and had everything I needed. It was clean and bed was comfortable. My only gripe was that there was only tepid water in the middle of the night - which happened to be my arrival time and departure time. At other times it was absolutely fine. Restaurant was good and the service by all members of... More 

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GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Maksmum We are happy to hear that you are pleased with your choice of hotel and encouraged to hear you appreciated the extra touches and service that complement our spacious rooms. As your Trip Advisor profile indicates you are extremely well traveled. For us to meet, and at times exceed, your expectations is testament to what a fine job... More 

Invercargill, New Zealand
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 1 week ago

I have stayed at the Tusitala many times and it gets worse everytime. On my last visit My room did not have an iron, the electric jug didn't work, the drain in my shower was blocked, Often there was no hot water in the morning, I had on going issues with Wi-Fi and my room never got serviced some days.... More 

Was this review helpful? Yes 1
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Ian My concern with your review is not the problems that you have highlighted but your indication that nothing was addressed when it was brought to our attention. As posted in previous management responses, if any guest is experiencing service lapses that are not rectified please do not hesitate to ask for me as I am available 24hrs if... More 

1 review
4 of 5 stars Reviewed 1 week ago via mobile

We recently stayed at the Tusitala for 3 nights & generally enjoyed our time there. Most of the staff especially the bar staff/waiters/waitresses/room attendants are amazing at what they do & could not be any more helpful & friendly (this did not go unnoticed by myself & my colleagues). The grounds are well kept & the location is very central... More 

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GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Cece Thank you for such a positive review and taking time to point out our comfortable rooms, grounds and pool. Above all our friendly and helpful staff appear to have been a standout and I cant disagree that Samoan friendliness is a standout in the Pacific. I am also happy to hear that a mixed group, on both business... More 

Melbourne, Australia
Top Contributor
70 reviews 70 reviews
70 hotel reviews
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed February 23, 2015

This is the hotel that is recommended by work. And on first impression, at check in, it was friendly and helpful. The pool looked inviting, as did the spa. The rooms are good sized, including a spacious area for sink, toilet and shower, with reasonable amenities. The air conditioning unit was a bit old, noisy and hard to adjust. The... More 

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GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Vivian Unfortunately it appears that you indeed had a "haphazard" experience and for this I sincerely apologise. I am glad that you found the staff helpful and the rooms comfortable. I would like to add that all air conditioners have now been replaced in all rooms. Problems with the Spa and the ATM machine, that are externally operated. have... More 

Honiara, Solomon Islands
1 review
5 of 5 stars Reviewed February 23, 2015

Had an over-nighter at Tusitala and did not want to leave, the rooms are fantastic,clean,fresh,alive and bright just really comfy, Had drinks at the bar and did not at any time have to order the crew picked up very quickly how i was rolling, Dinner was sensational pasta, garlic bread just divine I hit my meeting the next day in... More 

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GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa South P It is always encouraging to receive such a positive review and good to hear that despite a short stay you were able to experience true Samoan hospitality. We look forward to having you back at our hotel when you are next in Samoa. Regards Jason and the Tanoa Tusitala Team More 

Tauranga, New Zealand
Contributor
15 reviews 15 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed February 20, 2015

Just stayed here for 4 nights, everything I say here I have also written on the guest feedback form. I had read others negative reviews and genuinely thought maybe they were simply fussy people. Wrong, reviews about poor experiences with this hotel are spot on, even comments made 2-3 yrs ago still ring true. First issue was the musty smelling... More 

Was this review helpful? Yes 3
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa 772 I would like to apologise that we were unable to meet your expectations but at the same time thank you for taking time out to provide us with such detailed valuable feedback. It appears that you enjoyed the food and indicated that the rooms were clean but we clearly let ourselves down with service delivery during your stay... More 

Hobart, Australia
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 19, 2015

I stayed here for 5 nights while on a business trip. Staff were friendly and helpful. Food was just the normal fare ranging from pizza to hamburgers. The pool was quite nice, I had read a previous review saying the water was quite thick and disgusting but I found the pool to be fine. Rooms were nice, except I did... More 

Was this review helpful? Yes 2
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Nathan We are glad to know that as a business traveler we were able to provide you with the level of comfort and service you have described. In regards to bugs, they are a little more active during the rainy season but we do treat the property weekly. We hope your laptop survived the "attack" and we look forward... More 

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 10, 2015

Thank you Tanoa Tusitala for such a beautiful stay, rooms were clean and comfortable. A big, big thank you to the staff at reception, security and bar, so friendly and welcoming as well as helpful at all hours of the day and night :-) My partner and I both had an enjoyable stay we both left wishing it had been... More 

Was this review helpful? Yes 2
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Linda It is wonderful to hear that our staff were a standout during your stay. In addition we appreciate you highlighting the cleanliness and comfort of our rooms. We all look forward welcoming you back to Samoa soon. Regards Jason and the Tanoa Tusitala team. More 

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