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All 31 Apia hotels

Tanoa Tusitala Hotel

4.0 of 5 Hotel   |   Beach Rd | Sogi, Apia, Upolu 1, Samoa
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Tanoa Tusitala Hotel
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Ranked #9 of 31 Hotels in Apia
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Amy C Washington DC, District of Columbia
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335 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here in August for a conference, and found the Tanoa Tusitala to be a comfortable hotel during my visit to Apia. The rooms were large, clean and comfortable, the poolside bar provided great food and drinks, and the staff was friendly and helpful. I would suggest booking a room that backs up to the park. One afternoon a... More

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Edmonton, Canada
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Samoa is a simply amazing place - very friendly people, nice environment and wonderful architecture for houses, churches and public institutions. This is a very nice hotel. I had a large room, comfy bed and a decent bathroom with good air conditioning. 3 minutes stroll to pools, bar and food - food very good, if the service a little slow.... More

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GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Steve Thank you for your favourable review. We are delighted that you were able to enjoy Samoa and all it has to offer. Unfortunately as I mentioned to a previous reviewer, internet can be problematic in Samoa and is not as cost effective as in other parts of the world. I too look forward to these services improving in... More

2 reviews
3 of 5 stars Reviewed 2 weeks ago

We found Tanoa Tusitala was a lovely place to unwind at the start of our Samoan family holiday. Our room was lovely, clean and the three of us slept well here (two adults, one three year old). Our daughter loved the pool, we enjoyed the food and drinks sold at the restaurant/bar for lunch and dinner. The breakfast was disappointing... More

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GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Kathleen We are delighted to hear that you and your family enjoyed their time with us as we do pride ourselves as being family friendly. For future reference please note that the majority of our packages now include a complimentary breakfast and in 2015 all of our guests will be able to enjoy our full breakfast buffet free of... More

Auckland, New Zealand
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I have stayed twice now whilst in Samoa and it certainly highlights the many different faces of Samoan service. From great attentive service with a smile to periods of the lights are out and no one is home. The rooms as you would expect with a simple but effective layout similar to all business oriented hotels I have stayed in.... More

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GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa John Thank you for taking time to review our hotel. I note your concern with internet and unfortunately internet is problematic in Samoa and we look forward to services becoming more reliable in future. We are encouraged however that you have noticed improvements since your last stay and look forward to building on that for your next visit. Regards... More

Canberra, Australia
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Spent three weeks here over July/August 2014. Location - Excellent and probably the best hotel location in apia. A 3 minute walk into central Apia but far enough away from the hustle and bustle. Across the road is the sea wall and a grass parkland area. If you walk in the oppoaite direction to town you come across the Amanaki... More

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GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Casper Myself and the team have read your review with great interest and it certainly has been a useful tool for us to assess where we are, what we do well and certainly where we need to improve. In addition we particularly appreciate your observations considering your length of stay with us. Rest assured we will be addressing your... More

North Shore City, New Zealand
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for 4 nights. On arrival there were 3 staff at reception and as the only customers felt completely ignored and if it was a hassle to serve me. Took about 15 minutes to finally get checked in, but then had to wait half an hour to be given keys to the room and shown there. Once in the... More

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GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Kamm Thank you for your clear and honest feedback. You have highlighted some areas that require our attention and these will be addressed with the team so we may continue to improve. Regards Jason and the Tanoa Tusitala team. More

Auckland. New Zealand
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 4 weeks ago

Stayed at Tanoa for 3 nights at the end of August on a business trip Despite Apia buzzing with visitors for the SIDS conference starting later that week the hotel was full, but the place was very relaxing, staff were great nothing appeared to be a problem Rooms very clean and well maintained, beds comfortable, good showers, pool was nice... More

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GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Autobooks We appreciate you highlighting what we do well and are glad that you were able to relax in Samoa amid the lead up to the SIDS conference. You will be happy to know that Samoa successfully showcased its pacific hospitality and spirit to the world over this period. Regards Jason and the Tanoa Tustiala Team. More

Auckland, New Zealand
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Very friendly staff in a beautiful setting but the overall quality needs to be lifted to make it value for money true 4 star standard. A few challenges - booked and paid for a 'Deluxe King' room but got a double instead with no explanation available, food very average (breakfast buffet hot selection was luke warm) and billed for cocktails... More

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GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Kiwi We appreciate your thoughts and comments and your overall vote of confidence. We will continue to review our standards to ensure our guests receive a more consistent "experience". We note that you enjoyed the snacks at happy our and these are available all year around. We look forward to welcoming you back to Samoa. Regards Jason and the... More

Senior Contributor
27 reviews 27 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed August 17, 2014

Is really as good as you can expect in Apia , nice reception welcome area , but when you head out to your room it is an old style Motel long open breezeways to the rooms set out in 2 story wings . The Rooms are very basic like you are in the 70's and have your Holden pulled up... More

Was this review helpful? Yes 1
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Michael We appreciate all reviews on Trip Advisor particularly from well travelled senior reviewers like your self. As a guest that stayed with us for 24 hours it is important that we showcase what the hotel and Samoan hospitality has to offer. It appears in this instance we have fallen short of your expectations and for this I do... More

Sydney, Australia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 12, 2014

Access to hotel early morning (tick) Food Breakfast ( lousy) Ran out of muesli, No pastries. Most people only ate the eggs Lunch ( lousy ) ran out of hamburger patties Dinner ( ) Never ate dinner here The Manager was a wonderful problem solver, he helped us to the best he could. I think the staff let this place... More

Was this review helpful? Yes 1
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Dale Whilst sobering it is always disappointing to receive such a poor review. However, you have highlighted an area that needs to improve and we will focus our energy in our restaurant to avoid these problems reoccurring. Regards Jason and the Tanoa Tusitala team More

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Additional Information about Tanoa Tusitala Hotel

Address: Beach Rd | Sogi, Apia, Upolu 1, Samoa
Location: Samoa > Upolu > Apia
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Tanoa Tusitala Hotel 4*
Number of rooms: 95
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Also Known As:
Tanoa Tusitala Hotel Samoa/Apia

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