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All 31 Apia hotels

Tanoa Tusitala Hotel

4.0 of 5 Hotel   |   Beach Rd | Sogi, Apia, Upolu 1, Samoa
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73%
Ranked #8 of 31 hotels in Apia
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Michael S
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327 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
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English first
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

Is really as good as you can expect in Apia , nice reception welcome area , but when you head out to your room it is an old style Motel long open breezeways to the rooms set out in 2 story wings . The Rooms are very basic like you are in the 70's and have your Holden pulled up... More

Was this review helpful? Yes 1
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Michael We appreciate all reviews on Trip Advisor particularly from well travelled senior reviewers like your self. As a guest that stayed with us for 24 hours it is important that we showcase what the hotel and Samoan hospitality has to offer. It appears in this instance we have fallen short of your expectations and for this I do... More

Sydney, Australia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Access to hotel early morning (tick) Food Breakfast ( lousy) Ran out of muesli, No pastries. Most people only ate the eggs Lunch ( lousy ) ran out of hamburger patties Dinner ( ) Never ate dinner here The Manager was a wonderful problem solver, he helped us to the best he could. I think the staff let this place... More

Was this review helpful? Yes 1
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Dale Whilst sobering it is always disappointing to receive such a poor review. However, you have highlighted an area that needs to improve and we will focus our energy in our restaurant to avoid these problems reoccurring. Regards Jason and the Tanoa Tusitala team More

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The rooms were exceptionally large, clean and beds were very comfortable. Cocktails by the pool made for an excellent photo shoot for the holiday album. Service at breakfast and evening was always a pleasant experience, the staff were jolly and helpful. Taxi's in the hotel compound were always available with a little of negotiating the cost which was fun. The... More

Was this review helpful? Yes 1
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Lovelygirl Thank you very much for your comments. It is always nice to hear that the hotel and the staff come together to provide a seamless experience. We look forward to welcoming you back for cocktails by the pool. Regards Jason and the Tanoa Tusitala team. More

Queenstown, New Zealand
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at the Tanoa on our way home from Lalomanu. Rooms were comfortable and clean and the food really nice. The inclusions in the booking I made had to be queried which is annoying but it all worked out in the end. The best part was as we had to check out at 11am but were not flying until... More

Was this review helpful? Yes
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Kay As you have pointed out the Tanoa Tusitala is a very comfortable place to stay in Apia before or after you have explored other parts of Samoa. It was a pleasure looking after you and trust you will return. Regards Jason and the Tanoa Tusitala team More

Oregon
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Helpful staff. One staff person went out of his way to provide me with his own personal power adapter so that I could use my USA standard computer. Beautiful grounds and stylish modern rooms. Included complementary breakfast goes far beyond the usual croissant and orange juice.

Was this review helpful? Yes
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Moontube Thank you for your concise and favourable review. Above all I am delighted, but not surprised, to hear that one of our staff provided you personal service beyond your expectations. This is what makes Samoa special. Regards Jason and the Tanoa Tusitala team More

Brisbane, Australia
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 3 weeks ago

We stayed here for a couple of nights. It is a nice hotel that is based in Apia Town. We booked transfers from the Airport and our driver was very polite & patient, as I was trying to get a sim card organised at the airport. Upon arrival, we were checked in by Ropati, he was excellent as he ensured... More

Was this review helpful? Yes
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Bucks We are glad to hear your overall positive comments, particularly of the staff that stood out to you and made your stay enjoyable. As I mentioned to the below reviewer we have elicited the services of two overseas customer service trainers to enhance the guest experience. I would also like to add that you are absolutely correct when... More

Auckland, New Zealand
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I have stayed many times at this hotel .... I love being home.... Most times staff are friendly ... This last time... Didn't manage to get all the names of your most impressive staff... Tai was very welcoming and always greeted with a friendly face so were most of the serving staff at the bar.... Salome along with the reception... More

Was this review helpful? Yes 1
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Usufonoimanu Thank you for your comments and observations. You are correct in saying that we can do much better as we are always looking for ways to improve our service. As a matter of fact we have called on the services of two international customer service trainers to visit the property to further improve on the wonderful Samoan hospitality.... More

london
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

I have stayed at this hotel before and will probably do so again. But I do hope that they can resolve some of the gaps. The location is great, the rooms I have stayed in are bright and airy (plus I love the reception building :-)), and most of the staff are friendly and helpful. We had great, responsive service... More

Was this review helpful? Yes 1
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Duttyfeet Thank you for your spirited review, in particular for highlighting the exceptional service you received from Tai who is one of our long serving staff members. You have brought several concerns to our attention that will be addressed with the team immediately. I urge you on your return, or any of our future guests, to share your experiences... More

Purcells Pen, Saint Catherine, Jamaica
Contributor
18 reviews 18 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 23, 2014

We had a fantastic stay in May 2013 so we knew it was a must to stay here again .. this time around it wasnt as great .. we booked 4 double deluxe rooms .. definitely more cons than pros on this stay .. i will start with the negative so that I finish on a positive Negatives: On arrival... More

Was this review helpful? Yes 1
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Corinna Purcell First of all thank you for returning to the Tanoa Tusitala after an impressive first stay and we also appreciate you highlighting the positives in your unbiased and balanced review. What is important to us as a team and a hotel are the negatives that you have highlighted. It is only with this feed back that we... More

Campbell River, Canada
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 22, 2014

My only negative for this hotel is that they have to wash your towels and then bring the same ones back, there doesn't seem to be extra sets. I had so much trouble with the towel situation it made it very frustrating. I was staying there for a family reunion and the most important function was starting at 5pm and... More

Was this review helpful? Yes 1
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa DPS First of all thank you for choosing to stay with us as we are a very popular hotel for guests returning to Samoa for family reunions. Apologies for causing you anxiety as a result of our failure to deliver a basic service. As with any business we must continue to execute the basics correctly. We appreciate this being... More

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Additional Information about Tanoa Tusitala Hotel

Address: Beach Rd | Sogi, Apia, Upolu 1, Samoa
Location: Samoa > Upolu > Apia
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Tanoa Tusitala Hotel 4*
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Also Known As:
Tanoa Tusitala Hotel Samoa/Apia

97 photos of this hotel

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Pool/beach area (23)
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Management photos: Courtesy of the property manager

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Amenities

Bar / Lounge Business Center with Internet Access Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Business Hotel in Apia #4 Luxury Hotel in Apia
Hotel Class
Official Description (provided by the hotel)
In the heart of Apia, the Tanoa Tusitala Hotel is the ideal Hotel for Business and leisure. It is located within walking distance to all major offices,and is easily accesable to all major tourist spots.There is 95 beautifully renovated guest rooms all with individually controlled Air Conditioning. Situated on 12 acres of landscaped gardens and offering all the facilities you would expect of a 4 Star Plus Hotel. The hotel features a swimming pool and children’s pool, Tamarind Specialty restaurant, tennis courts and Poolside Bar.Senakai Spa is located at the Hotel, and is the perfect place to rewind, relax and enjoy some wonderful Spa treatments. ... more   less 
Number of rooms
95

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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