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Tanoa Tusitala Hotel

Beach Rd | Sogi, Apia, Upolu 1, Samoa
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Tanoa Tusitala Hotel
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Tanoa Tusitala Hotel
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394 reviews from our community

Traveler rating
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    68
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hamilton, New Zealand
Contributor
13 reviews 13 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

fabulous hotel, lovely people and wonderful staff. Great meals. John & team made the FiaFia night fantastic fun. Amazing scenery. So much fun. Staff were helpful & proud. Near fabulous markets & the best snorkeling sites. Would love to stay again- will definitely come back to Samoa. Loved & recommend.

Was this review helpful? Yes
Contributor
14 reviews 14 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is a very delayed review, but I thought it should go on record that Tanoa Tusitala Hotel comes highly recommended for its staff attention to detail at reception, and its professional conferencing facilities. The rooms are very well put together, great décor, layout, comfort and space. I hosted a 2 day meeting and found the facilities to be excellent... More 

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Denver, Colorado
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is just a short walk to the market, to the center of town, and to a plethora of restaurants and shopping. The grounds of the hotel are well maintained. There is an outdoor bar, and you can eat the breakfast buffet inside or outside of the restaurant. The service was friendly and helpful. I would not hesitate to... More 

Was this review helpful? Yes 3
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

I stayed here with friends and we had a lovely time. Very convenient location, lovely clean rooms and friendly staff (special shout out to Ben at the bar who's great sense of humor had us all laughing!) Unfortunately during our stay we hired a car which wasn't up to scratch. This was not the hotels fault, yet the staff were... More 

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Caloundra, Australia
Contributor
12 reviews 12 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed at this property several times for business over the past 2 years and have always had a great overall experience. The staff are very friendly and hospitable from airport pick up right through to housekeeping, front office and hands on management team. The location is excellent being close to town centre making it easy to get around.... More 

Was this review helpful? Yes 1
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa LA Roberts It always encouraging to receive such a positive review and to know that we have maintained a level of consistency in our service delivery over the course of several visits. We are specifically encouraged by your reference to our "Specials Board". We have recently employed an Executive Chef with International experience and the daily special has become... More 

Auckland Region, New Zealand
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 16, 2015

I arrived in Samoa at 10pm on Monday evening with the rest of my group who were here to visit schools in Samoa and get a taste of life in Samoa. By 2pm I was being rushed to hospital with severe stomach pain. The prompt service from the Hotel team was above the call of duty. Especially when the manager... More 

Was this review helpful? Yes 2
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Anne We appreciate you acknowledging the expeditious manner in which the team was able to assist you while you were staying with us. The comfort, safety and well being of our guests is a priority. Samoans are well known for their compassionate and caring nature and despite your limited time in the country and the circumstances surrounding your shortened... More 

New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 13, 2015

My main reason for a holiday was to unwind and relax so time was not an issue for me or internet usage. Having stayed at another resort on the opposite side of the island on a previous holiday, this time our decision to stay at Tanoa was based on location and landmarks surrounding the Hotel. The variety of evening board... More 

Was this review helpful? Yes 2
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Salale We are thrilled that you and your family had such an enjoyable stay and particularly that we were to evoke childhood memories for you and create everlasting memories for your children. Your general overview of our property is encouraging as our whole team including those that rarely get noticed (security and gardeners) are constantly striving to improve the... More 

Singapore, null, Singapore
Top Contributor
130 reviews 130 reviews
78 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed April 6, 2015

It's the Samoan spirit tha is prevalent throughout the island. This hotel has the most beautiful Samoans if you ask me. They are very friendly. They look after me very well. Everything was a yes we can do it. Let me start with the front desk. Taitai, Otila and the guy who carried our bags this morning (Otila knows who... More 

Was this review helpful? Yes 1
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Rosalia What a positive and good spirited review. You and your travel companion definitely brought some energy and laughter to the hotel and your fun loving attitude brought out the same friendly nature in our staff. You have left a lasting impression on our staff and even now they have read your review they are all laughing and making... More 

Auckland, New Zealand
Contributor
16 reviews 16 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 30, 2015

We stayed for 2 nights. The room was nice and clean, bit tricky to get air con how wanted though even with a staff member fiddling with it. Bed very comfortable. Breakfast however rather uninspiring, not presented overly nicely and could be improved+ Also the menu in the deck bar a bit lacking and food a bit average. Staff were... More 

Was this review helpful? Yes 1
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Ann Thank you for your review which I will definitely share with the team. We acknowledge that there is always room for improvement and it is feedback such as yours that assists us in doing so. We are disappointed to hear that your complimentary breakfast experience was not up to your expectation and will continue to look at ways... More 

Newcastle
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 30, 2015

I stayed at this hotel in 2009 and it wasn't worth a mention. However I stayed there in 2014 knowing it was under new management and owners and had a great stay. The rooms were clean and the staff were friendly. The buffet breakfast is what you would expect from a hotel which was quite nice. They are close to... More 

Was this review helpful? Yes
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Wilz We appreciate you deciding to return to the hotel knowing that the Tanoa Group has taken over the property. We are glad to hear your experience significantly improved. I am equally as glad to hear that our friendly staff have received yet another mention on this forum. You have also highlighted that the Tanoa is conveniently located to... More 

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