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Tanoa Tusitala Hotel

#11 of 31 Hotels in Apia
Certificate of Excellence
Beach Rd | Sogi, Apia, Upolu 1, Samoa
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Tanoa Tusitala Hotel
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Tanoa Tusitala Hotel
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389 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
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Auckland Region, New Zealand
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I arrived in Samoa at 10pm on Monday evening with the rest of my group who were here to visit schools in Samoa and get a taste of life in Samoa. By 2pm I was being rushed to hospital with severe stomach pain. The prompt service from the Hotel team was above the call of duty. Especially when the manager... More 

Was this review helpful? Yes 1
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Anne We appreciate you acknowledging the expeditious manner in which the team was able to assist you while you were staying with us. The comfort, safety and well being of our guests is a priority. Samoans are well known for their compassionate and caring nature and despite your limited time in the country and the circumstances surrounding your shortened... More 

New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My main reason for a holiday was to unwind and relax so time was not an issue for me or internet usage. Having stayed at another resort on the opposite side of the island on a previous holiday, this time our decision to stay at Tanoa was based on location and landmarks surrounding the Hotel. The variety of evening board... More 

Was this review helpful? Yes 1
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Salale We are thrilled that you and your family had such an enjoyable stay and particularly that we were to evoke childhood memories for you and create everlasting memories for your children. Your general overview of our property is encouraging as our whole team including those that rarely get noticed (security and gardeners) are constantly striving to improve the... More 

Singapore, null, Singapore
Top Contributor
130 reviews 130 reviews
78 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It's the Samoan spirit tha is prevalent throughout the island. This hotel has the most beautiful Samoans if you ask me. They are very friendly. They look after me very well. Everything was a yes we can do it. Let me start with the front desk. Taitai, Otila and the guy who carried our bags this morning (Otila knows who... More 

Was this review helpful? Yes
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Rosalia What a positive and good spirited review. You and your travel companion definitely brought some energy and laughter to the hotel and your fun loving attitude brought out the same friendly nature in our staff. You have left a lasting impression on our staff and even now they have read your review they are all laughing and making... More 

Auckland, New Zealand
Contributor
16 reviews 16 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed for 2 nights. The room was nice and clean, bit tricky to get air con how wanted though even with a staff member fiddling with it. Bed very comfortable. Breakfast however rather uninspiring, not presented overly nicely and could be improved+ Also the menu in the deck bar a bit lacking and food a bit average. Staff were... More 

Was this review helpful? Yes
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Ann Thank you for your review which I will definitely share with the team. We acknowledge that there is always room for improvement and it is feedback such as yours that assists us in doing so. We are disappointed to hear that your complimentary breakfast experience was not up to your expectation and will continue to look at ways... More 

Newcastle
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel in 2009 and it wasn't worth a mention. However I stayed there in 2014 knowing it was under new management and owners and had a great stay. The rooms were clean and the staff were friendly. The buffet breakfast is what you would expect from a hotel which was quite nice. They are close to... More 

Was this review helpful? Yes
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Wilz We appreciate you deciding to return to the hotel knowing that the Tanoa Group has taken over the property. We are glad to hear your experience significantly improved. I am equally as glad to hear that our friendly staff have received yet another mention on this forum. You have also highlighted that the Tanoa is conveniently located to... More 

York
Top Contributor
108 reviews 108 reviews
42 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 3 weeks ago

OK, the 'five stars' seem appropriate for a fairly poor country like Samoa. If Tanoa Tusitala was in Switzerland, I would have scored it lower! But the hotel itself was fine, the two double king sized bed connecting rooms accommodated two oldies, a daughter and three grand kids comfortably, indeed generously. Breakfasts were great and enjoyed by all and we... More 

Was this review helpful? Yes
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Martin It was indeed a pleasure for our staff to look after you and your family. It is extremely important to us that our guests enjoy their time in Samoa, particularly in your case coming from so far abroad. It is very flattering for you to have drawn comparisons' to Swiss hotels but having said that we try to... More 

Muscat, Oman
Senior Contributor
46 reviews 46 reviews
25 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My room was huge and had everything I needed. It was clean and bed was comfortable. My only gripe was that there was only tepid water in the middle of the night - which happened to be my arrival time and departure time. At other times it was absolutely fine. Restaurant was good and the service by all members of... More 

Was this review helpful? Yes
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Maksmum We are happy to hear that you are pleased with your choice of hotel and encouraged to hear you appreciated the extra touches and service that complement our spacious rooms. As your Trip Advisor profile indicates you are extremely well traveled. For us to meet, and at times exceed, your expectations is testament to what a fine job... More 

Invercargill, New Zealand
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

I have stayed at the Tusitala many times and it gets worse everytime. On my last visit My room did not have an iron, the electric jug didn't work, the drain in my shower was blocked, Often there was no hot water in the morning, I had on going issues with Wi-Fi and my room never got serviced some days.... More 

Was this review helpful? Yes 1
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Ian My concern with your review is not the problems that you have highlighted but your indication that nothing was addressed when it was brought to our attention. As posted in previous management responses, if any guest is experiencing service lapses that are not rectified please do not hesitate to ask for me as I am available 24hrs if... More 

1 review
4 of 5 stars Reviewed March 18, 2015

We recently stayed at the Tusitala for 3 nights & generally enjoyed our time there. Most of the staff especially the bar staff/waiters/waitresses/room attendants are amazing at what they do & could not be any more helpful & friendly (this did not go unnoticed by myself & my colleagues). The grounds are well kept & the location is very central... More 

Was this review helpful? Yes
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Cece Thank you for such a positive review and taking time to point out our comfortable rooms, grounds and pool. Above all our friendly and helpful staff appear to have been a standout and I cant disagree that Samoan friendliness is a standout in the Pacific. I am also happy to hear that a mixed group, on both business... More 

Melbourne, Australia
Top Contributor
71 reviews 71 reviews
71 hotel reviews
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed February 23, 2015

This is the hotel that is recommended by work. And on first impression, at check in, it was friendly and helpful. The pool looked inviting, as did the spa. The rooms are good sized, including a spacious area for sink, toilet and shower, with reasonable amenities. The air conditioning unit was a bit old, noisy and hard to adjust. The... More 

Was this review helpful? Yes
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this review

Talofa Vivian Unfortunately it appears that you indeed had a "haphazard" experience and for this I sincerely apologise. I am glad that you found the staff helpful and the rooms comfortable. I would like to add that all air conditioners have now been replaced in all rooms. Problems with the Spa and the ATM machine, that are externally operated. have... More 

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