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Luna Runtun Adventure Spa

Travelers' Choice award winner
Via a Runtun Km 6, Banos 180250, Ecuador
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Best prices for: 1 room 1 guest
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Luna Runtun Adventure Spa
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Luna Runtun Adventure Spa
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342 reviews from our community

Traveler rating
    202
    66
    40
    15
    19
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64
176
14
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Amazing views, hospitable staff, efficient and remarkable service, scrumptious meals, good vegetarian food. Wonderful heated plunge pools . Rooms with excellent views. Artistically designed hotel. Beautiful interiors . A place I would recommend to friends and family.

Was this review helpful? Yes
LunaRuntun, Director de Relaciones con Clientes at Luna Runtun Adventure Spa, responded to this review
Google Translation

Gracias por su tiempo para compartir su experiencia de Luna Runtun. El detalle está pensado al máximo. Su comentario es... More 

Sidney, Australia
1 review
4 of 5 stars Reviewed 1 week ago

Very relaxing place to stay. Highly recommended! The spa is really good. The rooms are clean and comfortable without having anything extra but you really dont need it. Considering the food is included you can't do better.

Review collected in partnership with this hotel

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LunaRuntun, Director de Relaciones con Clientes at Luna Runtun Adventure Spa, responded to this review
Google Translation

Gracias por compartir su opinión de Luna Runtun. Nuestros clientes se encuentran muy contentos con las nuevas habitaciones y suites.... More 

Oxford, United Kingdom
Contributor
20 reviews 20 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We really enjoyed staying at the hotel (until the incident below which did change our view somewhat); it is in a great location overlooking Banos. The hotel has good facilities and the food in the restaurant was very good. On our last day the breakfast was served in the cafe, instead of the buffet in the restaurant and was very... More 

Was this review helpful? Yes 2
LunaRuntun, Director de Relaciones con Clientes at Luna Runtun Adventure Spa, responded to this review

The Management accepts no responsability for loss of money or any valuables, jewelers, etc. lost or stolen on the hotel´s premises. The Management also declines any responsability for damage or loss of vehicles and their contents parked in the hotel´s parking lot. All rooms and suites have safety deposit boxes. Any hotel in the world is responsible for the client's... More 

New York City, New York
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel offers wonderful packages when you book directly from their website. I was able to book a package that included a couples massage and a tour. The Room: Upon our arrival we were received to a wonderful spread of rose petals all over our room, which was a wonderful surprise. We stayed in the Corazon De Chocolate Suite which... More 

Was this review helpful? Yes 2
LunaRuntun, Director de Relaciones con Clientes at Luna Runtun Adventure Spa, responded to this review

Thank you for your positive feedback. I´m glad you booked one of our packages with discounted rates from our website. You had the chance to experience all our services. We are happy to know that your suite with rose petals was a wonderful surprise, and our staff to be helpful. I will forward your review to Carlos and Andres. Your... More 

Texas City
Senior Contributor
47 reviews 47 reviews
25 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed April 17, 2015

Luna Runtun is a piece of paradise on earth. High up in the mountains, spectacular views over Baños and the valleys, we found this secluded luxury spa-hotel. The rooms are newly remodeled, two restaurants offer excellent, healthy choices, both for breakfast, lunch or dinner. We experienced a beautiful spa with well trained and friendly staff. The pool overlooking an astounding... More 

Was this review helpful? Yes 2
LunaRuntun, Director de Relaciones con Clientes at Luna Runtun Adventure Spa, responded to this review

Thank you for your review. It’s great to read that you enjoyed the newly remodeled rooms. We just have finished renovation and Luna Runtun is a new hotel now. From our edge-mountain pools to our 2 restaurants with andean organic offers, these are some of the highlights that make Luna Runtun so special, but none more than the friendly trained... More 

Houston, Texas
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 13, 2015

This review is for the spa. My mother, sister and I each enjoyed one of their packages that included massage and lunch. We each added a facial as well. The facilities are absolutely wonderful. We were stunned with the view, how well everything was kept, the total ambience was perfect! Lizette was my masseuse and she did a great job.... More 

Was this review helpful? Yes 1
LunaRuntun, Director de Relaciones con Clientes at Luna Runtun Adventure Spa, responded to this review

Dear WonderCat: Thank you for your review about Luna Runtun, Adventure Spa in Baños. I will forward your comment to Lisette. It will mean a lot to her. I’m really pleased you enjoyed the hotel, the pools, the food and the Volcanic Suite and hope to welcome you back in the near future. Reviews like this make it all worthwhile. More 

Top Contributor
53 reviews 53 reviews
46 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 1, 2015 via mobile

We only had one night here & it would have been great to have had longer to relax. The hotel is beautifully laid out amongst trees as well as vegetable gardens with spectacular views to Banos below. The room was spacious with brightly coloured feature walls. When we stayed they were doing quite a bit of work around the front... More 

Was this review helpful? Yes 1
LunaRuntun, Director de Relaciones con Clientes at Luna Runtun Adventure Spa, responded to this review

Thanks for taking the time to share your positive feedback. We’d love to see you back at Luna Runtun again soon. More 

Las Cruces, New Mexico
Top Contributor
83 reviews 83 reviews
4 hotel reviews
58 helpful votes 58 helpful votes
1 of 5 stars Reviewed March 29, 2015

The view was amazing, besides that this place had nothing good to offer. Everything was overpriced, the service was horrible, and the food was barely adequate. The bread for my sandwich was stale, and the overpriced coffee wasn't very impressive. It felt like none of the staff wanted to talk to us and when we did get there attention they... More 

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LunaRuntun, Director de Relaciones con Clientes at Luna Runtun Adventure Spa, responded to this review

You are probably confused with another hotel in Ecuador. Your comments do not correspond to our hotel. More 

Toms River, New Jersey
2 reviews
3 of 5 stars Reviewed March 8, 2015

Nice place, but service totally under anyone’s expectations This is a very nice place, lovely scenery, however they should mentioned that this place is not handicap or elderly friendly. I travelled with my mother and grandmother who is 87 and it was very difficult to get her to walk up to the restaurants. I called the reception asking if they... More 

Was this review helpful? Yes
LunaRuntun, Director de Relaciones con Clientes at Luna Runtun Adventure Spa, responded to this review

Dear Jacqueline: Thanks for taking the time to share your feedback. I have forwarded your comments to the operations manager. I send you my best regards. More 

Eagan, Minnesota
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 5, 2015

I surprised my wife and booked the honeymoon suite (Volcan romantica). It was the nicest room we have ever stayed in! The large king size bed was very comfortable. The outdoor tub and shower on the very private balcony was amazing. The views out the window were spectacular to say the least. The food at the restaurant was great. I... More 

Was this review helpful? Yes 1
LunaRuntun, Director de Relaciones con Clientes at Luna Runtun Adventure Spa, responded to this review

Dear Ken: Reviews like this make it all worthwhile. We’re so pleased you had a great stay in Luna Runtun and really hope to see you again in the near future. Warmest regards. More 

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