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Luna Runtun Adventure Spa

Travelers' Choice award winner
Via a Runtun Km 6, Banos EC180250, Ecuador
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Luna Runtun Adventure Spa
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Luna Runtun Adventure Spa
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323 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toms River, New Jersey
2 reviews
3 of 5 stars Reviewed 2 weeks ago

Nice place, but service totally under anyone’s expectations This is a very nice place, lovely scenery, however they should mentioned that this place is not handicap or elderly friendly. I travelled with my mother and grandmother who is 87 and it was very difficult to get her to walk up to the restaurants. I called the reception asking if they... More 

Was this review helpful? Yes
LunaRuntun, Director de Relaciones con Clientes at Luna Runtun Adventure Spa, responded to this review

Dear Jacqueline: Thanks for taking the time to share your feedback. I have forwarded your comments to the operations manager. I send you my best regards. More 

Eagan, Minnesota
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I surprised my wife and booked the honeymoon suite (Volcan romantica). It was the nicest room we have ever stayed in! The large king size bed was very comfortable. The outdoor tub and shower on the very private balcony was amazing. The views out the window were spectacular to say the least. The food at the restaurant was great. I... More 

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LunaRuntun, Director de Relaciones con Clientes at Luna Runtun Adventure Spa, responded to this review

Dear Ken: Reviews like this make it all worthwhile. We’re so pleased you had a great stay in Luna Runtun and really hope to see you again in the near future. Warmest regards. More 

Germany
Contributor
12 reviews 12 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We didnt actually sleep there, but we spent a day doing some activities! The spa and the thermas are pretty good. And the view from there is amazing! They have a good restaurant also! Next time we want to book there!

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LunaRuntun, Director de Relaciones con Clientes at Luna Runtun Adventure Spa, responded to this review

I’m really pleased you enjoyed the pools and hope to welcome you back in the near future. More 

Ubrique, Spain
Top Contributor
229 reviews 229 reviews
65 hotel reviews
144 helpful votes 144 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a lovely place with super grounds, rooms and spa facilties and the cafe del cielo with its staggering views. We stayed here as part of a Tour Group. The big disappointment was the buffet dinner. In my experience, fusion food keeps the chef happy and the customers wondering what has gone wrong. Luke warm offerings of unidentifiable tastes... More 

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LunaRuntun, Director de Relaciones con Clientes at Luna Runtun Adventure Spa, responded to this review

Thanks for your positive comments about Luna Runtun, it’s great to hear you enjoyed the hotel and our services. Regarding the food, I have forwarded your opinion to the Food & Beverage Manager. The reason you have to sign for every meal is for internal control purposes only. We do use guest feedback to find areas of improvement and I... More 

Burlington, Ontario, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 16, 2015

We spent three nights at Luna Runtun earlier this month and although there was room for improvement, we thoroughly enjoyed our stay. The great: the property is spectacular and the pools were inviting with great views of the area. We both had a spa treatment and agree that our massages were outstanding. We were upgraded to a suite and although... More 

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LunaRuntun, Director de Relaciones con Clientes at Luna Runtun Adventure Spa, responded to this review

Dear Declady: Thanks for sharing feedback on your recent stay at Luna Runtun. I’m really sorry to hear you were disappointed with the quality of our food at dinners. Your experience clearly doesn’t meet with our standard. I will be sharing your feedback with the Food & Beverage Manager. I hope we get the chance to host you again in... More 

Guayaquil, Ecuador
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 9, 2015

I have travelled a lot, seen different places and accommodations. So far Luna Runtun wins my top spot. It's just awesome. A place to enjoy luxury, peace, breathtaking sightseeing and spa treatments. I love the vegetarian dishes and organic food. I couldn't ask for something better! A couples's trip? This is the place!

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LunaRuntun, Director de Relaciones con Clientes at Luna Runtun Adventure Spa, responded to this review

It makes me happy to know that you had a fantastic stay and sincerely thank you for your recommendation. I read it to the staff in the weekly meeting and our team is delighted to receive Luna Runtun's compliments as the best place to stay in Ecuador. We will be delighted to welcome you back again. All the best. More 

Munich, Germany
Contributor
17 reviews 17 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 8, 2015

we have stayed in one of the suites (Corazon de chocolate). Definitely one of the best resorts in Ecuador. We have enjoyed our stay and have visited the beautiful surroundings of this stunning place. Contrary to the internet web-site the restaurant is really disappointing. Whenever there are more than 30 guests (as it is a popular place we wonder whether... More 

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LunaRuntun, Director de Relaciones con Clientes at Luna Runtun Adventure Spa, responded to this review

Dear Robert, Thank you for the review. Your compliments on your recent stay are appreciated and I am glad that the various points you mentioned about the buffet did not affect your overall experience. I have forwarded your comment to the Food & Beverage Manager. We take guest comments very seriously to improve our standard of operation. It’s always a... More 

Quito, Ecuador
Contributor
17 reviews 17 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 30, 2015

This resort is high above Banos and should not be missed if you want a memorable time. The volcano Tungurahua was erupting off in the distance, when we were there, which was quite exciting to see but posed no danger to the resort. The food was very good and my family liked the massages that were reasonably priced. The swimming... More 

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LunaRuntun, Director de Relaciones con Clientes at Luna Runtun Adventure Spa, responded to this review

Thank you so much for choosing Luna Runtun for showing off Ecuador to your family and your recommendation as "a place that should not be missed". I was very happy to read that you had the chance to enjoy the volcano eruption. I also appreciate your kind words about the food and the massages. We look forward to the pleasure... More 

Cologne, Germany
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 29, 2015

After our trip to Quilotoa where we found a dirty "stable" to sleep which was called "hotel" we head to Banos. Because of our last night we wanted to be sure to book a nice place so we decided to go to the best place in town: Luna Runtun. OK, it was not the cheapest place but it is every... More 

Was this review helpful? Yes
LunaRuntun, Director de Relaciones con Clientes at Luna Runtun Adventure Spa, responded to this review

Dear Martin: When we read the comment "best hotel ever" on a review of Luna Runtun, it lets us know that we are accomplishing our mission of make every customer happy. The room, the hotel, the pools, Café del Cielo, Runtun Restaurante and the SPA are elements that create the perfect harmony to exceed our guest needs. We wish you... More 

everywhere
Contributor
15 reviews 15 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 29, 2015

This is a really beautiful hotel, beautiful rooms, beautifully decorated. The views are great! Overall, the hotel is a great place but the food at the restaurants was not that great! However, make sure you don't miss the sunset from the Café del Cielo over your favorite drinks. It was certainly worth it!

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LunaRuntun, Director de Relaciones con Clientes at Luna Runtun Adventure Spa, responded to this review

Dear Clambis: Many thanks for your review and the great comments made about the views, the rooms and the special recommendation about the sunset at Cafe del Cielo, which is open to the public. The team here at Luna Runtun were so pleased to attend you. I understand your personal opinion about the food. Everything is fresh made and from... More 

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