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Luna Runtun Adventure Spa

4.0 of 5 Via a Runtun Km 6, Banos EC180250, Ecuador
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Luna Runtun Adventure Spa
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Luna Runtun Adventure Spa
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318 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ubrique, Spain
Top Contributor
220 reviews 220 reviews
60 hotel reviews
137 helpful votes 137 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is a lovely place with super grounds, rooms and spa facilties and the cafe del cielo with its staggering views. We stayed here as part of a Tour Group. The big disappointment was the buffet dinner. In my experience, fusion food keeps the chef happy and the customers wondering what has gone wrong. Luke warm offerings of unidentifiable tastes... More 

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Burlington, Ontario, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We spent three nights at Luna Runtun earlier this month and although there was room for improvement, we thoroughly enjoyed our stay. The great: the property is spectacular and the pools were inviting with great views of the area. We both had a spa treatment and agree that our massages were outstanding. We were upgraded to a suite and although... More 

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LunaRuntun, Director de Relaciones con Clientes at Luna Runtun Adventure Spa, responded to this review

Dear Declady: Thanks for sharing feedback on your recent stay at Luna Runtun. I’m really sorry to hear you were disappointed with the quality of our food at dinners. Your experience clearly doesn’t meet with our standard. I will be sharing your feedback with the Food & Beverage Manager. I hope we get the chance to host you again in... More 

Guayaquil, Ecuador
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have travelled a lot, seen different places and accommodations. So far Luna Runtun wins my top spot. It's just awesome. A place to enjoy luxury, peace, breathtaking sightseeing and spa treatments. I love the vegetarian dishes and organic food. I couldn't ask for something better! A couples's trip? This is the place!

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LunaRuntun, Director de Relaciones con Clientes at Luna Runtun Adventure Spa, responded to this review

It makes me happy to know that you had a fantastic stay and sincerely thank you for your recommendation. I read it to the staff in the weekly meeting and our team is delighted to receive Luna Runtun's compliments as the best place to stay in Ecuador. We will be delighted to welcome you back again. All the best. More 

Munich, Germany
Contributor
18 reviews 18 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

we have stayed in one of the suites (Corazon de chocolate). Definitely one of the best resorts in Ecuador. We have enjoyed our stay and have visited the beautiful surroundings of this stunning place. Contrary to the internet web-site the restaurant is really disappointing. Whenever there are more than 30 guests (as it is a popular place we wonder whether... More 

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LunaRuntun, Director de Relaciones con Clientes at Luna Runtun Adventure Spa, responded to this review

Dear Robert, Thank you for the review. Your compliments on your recent stay are appreciated and I am glad that the various points you mentioned about the buffet did not affect your overall experience. I have forwarded your comment to the Food & Beverage Manager. We take guest comments very seriously to improve our standard of operation. It’s always a... More 

Quito, Ecuador
Contributor
17 reviews 17 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This resort is high above Banos and should not be missed if you want a memorable time. The volcano Tungurahua was erupting off in the distance, when we were there, which was quite exciting to see but posed no danger to the resort. The food was very good and my family liked the massages that were reasonably priced. The swimming... More 

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LunaRuntun, Director de Relaciones con Clientes at Luna Runtun Adventure Spa, responded to this review

Thank you so much for choosing Luna Runtun for showing off Ecuador to your family and your recommendation as "a place that should not be missed". I was very happy to read that you had the chance to enjoy the volcano eruption. I also appreciate your kind words about the food and the massages. We look forward to the pleasure... More 

Cologne, Germany
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

After our trip to Quilotoa where we found a dirty "stable" to sleep which was called "hotel" we head to Banos. Because of our last night we wanted to be sure to book a nice place so we decided to go to the best place in town: Luna Runtun. OK, it was not the cheapest place but it is every... More 

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LunaRuntun, Director de Relaciones con Clientes at Luna Runtun Adventure Spa, responded to this review

Dear Martin: When we read the comment "best hotel ever" on a review of Luna Runtun, it lets us know that we are accomplishing our mission of make every customer happy. The room, the hotel, the pools, Café del Cielo, Runtun Restaurante and the SPA are elements that create the perfect harmony to exceed our guest needs. We wish you... More 

everywhere
Contributor
15 reviews 15 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a really beautiful hotel, beautiful rooms, beautifully decorated. The views are great! Overall, the hotel is a great place but the food at the restaurants was not that great! However, make sure you don't miss the sunset from the Café del Cielo over your favorite drinks. It was certainly worth it!

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LunaRuntun, Director de Relaciones con Clientes at Luna Runtun Adventure Spa, responded to this review

Dear Clambis: Many thanks for your review and the great comments made about the views, the rooms and the special recommendation about the sunset at Cafe del Cielo, which is open to the public. The team here at Luna Runtun were so pleased to attend you. I understand your personal opinion about the food. Everything is fresh made and from... More 

Mamaroneck, New York
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

we didn't stay at the hotel which looks nice though. We had one lunch there and would recommend the restaurant for a stay in Banos. Service was efficient and amiable, food was good.It took me some time actually to explain to my younger son that even if he loved his carbonara pastas, we would not have the opportunity to come... More 

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LunaRuntun, Director de Relaciones con Clientes at Luna Runtun Adventure Spa, responded to this review

Thank you for sharing your experience in Luna Runtun. For sure your son is going to come back for the carbonara. We are so delighted that you enjoyed the Runtun Restaurante and very much look forward to your return visit but to rest in the rooms and romantic suites completely renovated. Kind Regards. More 

Rego Park, New York
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 15, 2015

I chose Luna Runtun for a romantic weekend and because it had a nice view and spa. The reception was friendly. We only needed them to check in and out, and checking out was a process because the internet was down, but good enough. The massage was the best part of the stay. The spa staff and room were great.... More 

Was this review helpful? Yes 1
LunaRuntun, Director de Relaciones con Clientes at Luna Runtun Adventure Spa, responded to this review

Dear Stephanie: Thank you for taking the time to provide this review. 1. service in the restaurants not good / I forwarded your comments to the operations manager. It is certainly not our usual standard. 2. no poolside service / Pool side butler service is not offered in any of our packages. Pools are a special part of the hotel,... More 

sydney
Contributor
16 reviews 16 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed January 7, 2015

Visited Banos for 2 days arrived late afternoon to a wonderful view nice comfortable room plenty of space to relax in then went to dinner to a revolting lukewarm array of dishes in a buffet thought this was a once off then same again the next night What a shame you need to pick up your game on food also... More 

Was this review helpful? Yes 1
LunaRuntun, Director de Relaciones con Clientes at Luna Runtun Adventure Spa, responded to this review

Thanks for your opinion, I just forwarded your comment to the operations manager. More 

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Additional Information about Luna Runtun Adventure Spa

Address: Via a Runtun Km 6, Banos EC180250, Ecuador
Location: Ecuador > Tungurahua Province > Banos
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Luna Runtun Adventure Spa 4*
Number of rooms: 29
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Also Known As:
Luna Runtun Hotel Banos
Hotel Style:
#2 Spa Hotel in Banos

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