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Luna Runtun Adventure Spa

Travelers' Choice award winner
3.5 of 5
Via a Runtun Km 6, Banos 180250, Ecuador
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Luna Runtun Adventure Spa
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Luna Runtun Adventure Spa
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326 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This review is for the spa. My mother, sister and I each enjoyed one of their packages that included massage and lunch. We each added a facial as well. The facilities are absolutely wonderful. We were stunned with the view, how well everything was kept, the total ambience was perfect! Lizette was my masseuse and she did a great job.... More 

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LunaRuntun, Director de Relaciones con Clientes at Luna Runtun Adventure Spa, responded to this review

Dear WonderCat: Thank you for your review about Luna Runtun, Adventure Spa in Baños. I will forward your comment to Lisette. It will mean a lot to her. I’m really pleased you enjoyed the hotel, the pools, the food and the Volcanic Suite and hope to welcome you back in the near future. Reviews like this make it all worthwhile. More 

Senior Contributor
47 reviews 47 reviews
40 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We only had one night here & it would have been great to have had longer to relax. The hotel is beautifully laid out amongst trees as well as vegetable gardens with spectacular views to Banos below. The room was spacious with brightly coloured feature walls. When we stayed they were doing quite a bit of work around the front... More 

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LunaRuntun, Director de Relaciones con Clientes at Luna Runtun Adventure Spa, responded to this review

Thanks for taking the time to share your positive feedback. We’d love to see you back at Luna Runtun again soon. More 

Las Cruces, New Mexico
Top Contributor
83 reviews 83 reviews
4 hotel reviews
58 helpful votes 58 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The view was amazing, besides that this place had nothing good to offer. Everything was overpriced, the service was horrible, and the food was barely adequate. The bread for my sandwich was stale, and the overpriced coffee wasn't very impressive. It felt like none of the staff wanted to talk to us and when we did get there attention they... More 

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LunaRuntun, Director de Relaciones con Clientes at Luna Runtun Adventure Spa, responded to this review

You are probably confused with another hotel in Ecuador. Your comments do not correspond to our hotel. More 

Toms River, New Jersey
2 reviews
3 of 5 stars Reviewed March 8, 2015

Nice place, but service totally under anyone’s expectations This is a very nice place, lovely scenery, however they should mentioned that this place is not handicap or elderly friendly. I travelled with my mother and grandmother who is 87 and it was very difficult to get her to walk up to the restaurants. I called the reception asking if they... More 

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LunaRuntun, Director de Relaciones con Clientes at Luna Runtun Adventure Spa, responded to this review

Dear Jacqueline: Thanks for taking the time to share your feedback. I have forwarded your comments to the operations manager. I send you my best regards. More 

Eagan, Minnesota
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 5, 2015

I surprised my wife and booked the honeymoon suite (Volcan romantica). It was the nicest room we have ever stayed in! The large king size bed was very comfortable. The outdoor tub and shower on the very private balcony was amazing. The views out the window were spectacular to say the least. The food at the restaurant was great. I... More 

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LunaRuntun, Director de Relaciones con Clientes at Luna Runtun Adventure Spa, responded to this review

Dear Ken: Reviews like this make it all worthwhile. We’re so pleased you had a great stay in Luna Runtun and really hope to see you again in the near future. Warmest regards. More 

Germany
Contributor
12 reviews 12 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 3, 2015

We didnt actually sleep there, but we spent a day doing some activities! The spa and the thermas are pretty good. And the view from there is amazing! They have a good restaurant also! Next time we want to book there!

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LunaRuntun, Director de Relaciones con Clientes at Luna Runtun Adventure Spa, responded to this review

I’m really pleased you enjoyed the pools and hope to welcome you back in the near future. More 

Ubrique, Spain
Top Contributor
230 reviews 230 reviews
65 hotel reviews
148 helpful votes 148 helpful votes
4 of 5 stars Reviewed February 24, 2015

This is a lovely place with super grounds, rooms and spa facilties and the cafe del cielo with its staggering views. We stayed here as part of a Tour Group. The big disappointment was the buffet dinner. In my experience, fusion food keeps the chef happy and the customers wondering what has gone wrong. Luke warm offerings of unidentifiable tastes... More 

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LunaRuntun, Director de Relaciones con Clientes at Luna Runtun Adventure Spa, responded to this review

Thanks for your positive comments about Luna Runtun, it’s great to hear you enjoyed the hotel and our services. Regarding the food, I have forwarded your opinion to the Food & Beverage Manager. The reason you have to sign for every meal is for internal control purposes only. We do use guest feedback to find areas of improvement and I... More 

Burlington, Ontario, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 16, 2015

We spent three nights at Luna Runtun earlier this month and although there was room for improvement, we thoroughly enjoyed our stay. The great: the property is spectacular and the pools were inviting with great views of the area. We both had a spa treatment and agree that our massages were outstanding. We were upgraded to a suite and although... More 

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LunaRuntun, Director de Relaciones con Clientes at Luna Runtun Adventure Spa, responded to this review

Dear Declady: Thanks for sharing feedback on your recent stay at Luna Runtun. I’m really sorry to hear you were disappointed with the quality of our food at dinners. Your experience clearly doesn’t meet with our standard. I will be sharing your feedback with the Food & Beverage Manager. I hope we get the chance to host you again in... More 

Guayaquil, Ecuador
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 9, 2015

I have travelled a lot, seen different places and accommodations. So far Luna Runtun wins my top spot. It's just awesome. A place to enjoy luxury, peace, breathtaking sightseeing and spa treatments. I love the vegetarian dishes and organic food. I couldn't ask for something better! A couples's trip? This is the place!

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LunaRuntun, Director de Relaciones con Clientes at Luna Runtun Adventure Spa, responded to this review

It makes me happy to know that you had a fantastic stay and sincerely thank you for your recommendation. I read it to the staff in the weekly meeting and our team is delighted to receive Luna Runtun's compliments as the best place to stay in Ecuador. We will be delighted to welcome you back again. All the best. More 

Munich, Germany
Contributor
17 reviews 17 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 8, 2015

we have stayed in one of the suites (Corazon de chocolate). Definitely one of the best resorts in Ecuador. We have enjoyed our stay and have visited the beautiful surroundings of this stunning place. Contrary to the internet web-site the restaurant is really disappointing. Whenever there are more than 30 guests (as it is a popular place we wonder whether... More 

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LunaRuntun, Director de Relaciones con Clientes at Luna Runtun Adventure Spa, responded to this review

Dear Robert, Thank you for the review. Your compliments on your recent stay are appreciated and I am glad that the various points you mentioned about the buffet did not affect your overall experience. I have forwarded your comment to the Food & Beverage Manager. We take guest comments very seriously to improve our standard of operation. It’s always a... More 

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