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Luna Runtun, Adventure SPA

Travelers' Choice award winner
Via a Runtun Km 6, Banos 180250, Ecuador
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Luna Runtun, Adventure SPA
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494 Reviews from our TripAdvisor Community

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Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I went to Luna Runtun to celebrate our first wedding anniversary (Jan 2013). The place is beautiful and far from everything. Perfect to disconnect from the rest of the world. But sometimes we felt that is way too much disconnected. We had no TV in our room (not even the option) and the room service was limited. As a couple... More 

Helpful?
Thank Sergio G
quito
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Highly recommended, I may suggest to improve the menu, but after all, it was a great experience. Just stayed for a night but definitely will return. The spa....is a must! I expected a little more of cafe del cielo.

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Helpful?
Thank dfsr69
New York, New York, United States
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Ive been to Banos before but not in this way! Luna Runtun adds to the vibrancy of this town. I will mark this place as a must visit during any trip to Ecuador and also a must stay. You wake up to 360 degree view of the most beautiful sky you only see in paintings. The food is incredible, wether... More 

Helpful?
Thank Stephanie F
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

Luna Runtun is nestled in the Andes, 400m above the town of Baños. It has spectacular views over the town and the Andes range. Beautiful gardens, service, restaurant and rooms. The pools with volcanic hot water are a particular highlight. Fabulous to sit in watching over the mountain town.

Helpful?
Thank Maddy D
Santa Cruz, California
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Gorgeous location but bad vibes! Much cheaper and kind hearted places exist in Baños. Worth a trip to the hot tubs however they are nothing like the volcanic pools in town. We arrived and were told we had a package that included a massage each. We booked the massages and enjoyed them. I signed the bill shown in the picture... More 

Helpful?
1 Thank santacruzinkid
Level Contributor
8 reviews
4 of 5 stars Reviewed January 6, 2016 via mobile

Great place, great view, great food (although it's a buffet). A bit too expensive, so I give it a 4 just because of that. Otherwise - highly recommended. Just choose the right room with a view to the city below. I have no personal experience with the Spa they have here, but my wife liked it, and it's quite cheap.

Helpful?
Thank Дмитрий М
Luna_Runtun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

I’m so pleased you had a good stay at Luna Runtun, thanks for sharing your feedback. We’d love to see you back at the hotel in Baños again soon. Remember to book on our website for best rates guaranteed. More 

Dallas
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed January 4, 2016

We didn't stay in any of the rooms at Luna Runtun and for their prices, we wouldn't. Its a tourist trap and if your smart, your better off staying somewhere where the service is better and cost is less. We took advantage of the SPA and their Options plans, which either includes either 1) an hour massage, 2) a volcanic... More 

Helpful?
Thank Kindainsane
Luna_Runtun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

Thank you for your comment about Luna Runtun. We are not a trap for tourists as you mentioned. We are a different offer, with different prices. I'm glad you enjoy our spa services. I will forward your comment about the restaurant to the operations manager. We definitely will make the appropriate follow up. I send you my best regards. More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed January 2, 2016 via mobile

Luna Runtun has an incredible view and welcoming rooms but I feel that overall it was overvalued. When charging top dollar prices you need to deliver. Example: buffet food ( included in the price) was lacking to below average. No wifi, and no ability to control the heat in the room. Service in the dining room needs improvement, and I... More 

Helpful?
2 Thank Wade G
Luna_Runtun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

Thanks for sharing feedback on your recent stay. I’m really sorry to hear you were disappointed with the quality of our food and spa. Your experience clearly doesn’t meet with the standards we set for ourselves. We do use guest feedback to find areas of improvement and I will be sharing your feedback with the operations manager. Regarding WiFi, it´s... More 

Santiago Metropolitan Region, Chile
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed December 30, 2015

This hotel is a real mixed bag. First the positives great views over Banos, nice rooms, good showers and nice a clean hotel. The negatives -food is a buffet and is cold. the times they state for dinner and breakfast there are no staff ready and available to help. When the staff turn up they look surprised that you have... More 

Helpful?
Thank Vix2014cl
Luna_Runtun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

Thanks for taking the time to share your feedback about your recent stay at Luna Runtun. It’s really disappointing to hear that whilst we strive to offer our guests the very best service; on this occasion something went wrong. I can only apologise for your experience and assure you this is not the usual standard here. I have forwarded all... More 

Rotterdam, The Netherlands
Level Contributor
107 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed December 8, 2015

we hiked from our Hostal in downtown Banos via the viewpoint in the mist to The Spa of Hotel Luna Runtun, in aprx 1,5 hr. for 20 usd as non quest you can stay 3 hrs in the spa. lockers are provided and mandatory bad caps. There is a Jacuzzi , and three baths of different sizes and temperatures…all clean... More 

Helpful?
Thank hpheleen
Luna_Runtun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

Thank you for taking the time to feedback on your recent visit to our 4 pools and jacuzzi with hot volcanic water. Hope you can stay next time, you can book on our website for best rates guaranteed. See you soon. More 

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