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Luna Runtun, Adventure SPA

Travelers' Choice award winner
Via a Runtun Km 6, Banos 180250, Ecuador
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1 room 1 guest
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Luna Runtun, Adventure SPA
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421 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fort Worth, Texas
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband and I had a wonderful experience! We stayed at Luna Runtun at the end of a busy Galapagos and Ecuador vacation. The resort is 20 min away from Banos so it is not exactly easy to go back and forth. That being said, almost everything we could ever want was on the resort grounds! Our room was very... More 

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Rome, Italy
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 1 week ago

I still cannot digest the fact that such a highly regarded resort or lodge has such weak staff and service. During my stay (fully pre-paid party of 6) we were greeted and catered by staff that were trigger happy to deliver a prompt NO to whatever we asked. Food was ok, but you can get much better deals and taste... More 

Was this review helpful? Yes 4
Luna_Runtun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

Thanks for taking the time to share your feedback about our hotel in Baños. I regret not having pleased you with your requests. At the moment of booking you agreed to all our policies, which ensure the normal operation of the hotel and the very best service to all guests and thousands of visitors. It would have been nice that... More 

Buenos Aires, Argentina
1 review
5 of 5 stars Reviewed 1 week ago

I came to this great hotel after trying several other places and been completely dissapointed for the price and old infraestructure of other hotels. I finally arrived to the best place by far in the area. The hotel is only 20 minutes by taxi in a beautiful location. best restaurant and modern rooms. Many employees and great service made our... More 

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Luna_Runtun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

Many thanks for your kind comment. Let me take the word to give you a special "thank you" for highlighting the SPA Volcánico. In addition to the 4 pools and jacuzzi with hot volcanic water, the main building has 500m2, 11 rooms and 25 treatments: massages, facials, volcanic ash exfoliations, roses and steam baths. It´s open to the public too,... More 

Brisbane, Queensland, Australia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My partner treated us to a one night stay in this beautiful resort for my birthday. It is definitely a birthday to remember. We stayed in the Yoga suite which was divine. The room was clean and comfortable with large windows and spectacular views. The hot tub was in perfect condition. We thoroughly enjoyed watching the last of the suns... More 

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LunaRuntun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

Thank you for noting the beautiful location. I'm really happy you enjoy your birthday present. You are cordially invited to visit our website where you can book your perfect room with the best price guarantee. Best regards. More 

Denver, Colorado
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was a 2 night stop for us as we made our way to Coca/Amazon area... It is located above the town of Banos and is remote and therefor much quieter and more relaxing. It isn't too far as not to be able to get a $5 taxi ride into town if you'd like to explore. We stayed in the... More 

Was this review helpful? Yes 1
LunaRuntun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

Reviews like this make it all worthwhile. We’re so pleased you had a great stay at Luna Runtun. Thank you for your recommendations about Casa del Árbol, they are really useful. Hope to see you again in the near future. Remember to book at our website with the best price guarantee. Happy travels! More 

california
Level Contributor
62 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Luna Runtun is a lovely lodge located above Banos with a great view. The rooms are beautifully decorated and very comfortable. The spa offers a wide range of treatments. We chose the volcanic ash..and loved it. Great views from the pool Excellent service. The only disappointment is that they now serve buffet meals which is not nearly as romantic as... More 

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LunaRuntun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

It’s great to get such good feedback, thank you. I will forward your comment about the buffet to the food & beverage manager. Thank you very much for your time to write. More 

Toronto, Canada
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 4 weeks ago

we stayed at luna runtun last week for one night. the reason i booked this place was because of the hot springs that over look the city. the view was spectacular especially at night. we were a family of 4 that stayed in the imperial suites that were just above the hot tubs. very convenient. the hotel is situated up... More 

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LunaRuntun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

Glad to read that despite your complaints, you are happy to have stayed with us. I’m really sorry to hear you were disappointed with the quality of our food and amenities. Your experience clearly doesn’t meet with the standards we set for ourselves and we understand your personal appreciation. We do use guest feedback to find areas of improvement and... More 

Quito, Ecuador
Level Contributor
63 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We decided to get away from it all, and this was just the place. Luna Runtun is located high in the mountains above Banos and has spectacular views. It could be a set for the next James Bond movie, for some romantic scene. Luna Runtun has got service down right, from booking through to checkout. You feel as if all... More 

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LunaRuntun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

Thank you very much for your comment. We’d love to see you back at Luna Runtun again soon. Remember you can book at our website with the best price guarantee. More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I saw this hotel on trip advisor and the location/view looked amazing. When making my reservation I knew that this hotel/spa was expensive but from the pictures and amenities I felt that it would be worth it. I was right about the location/view/facility but the staff was HORRIBLE!!!! The resort was nice but the staff were trained to be rude... More 

Was this review helpful? Yes 1
LunaRuntun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

Thanks for taking the time to share your feedback. 1. The price stated at booking.com does not include taxes. That´s the reason you paid $220 in the front desk and booking.com showed you $180. Also, we do not load all the availability for booking.com. We always strive our guests to book online at our web page, where you can choose... More 

Nueva York, estado de Nueva York
1 review
5 of 5 stars Reviewed July 30, 2015

It took us a while to get to the SPA since we were there in the rainy season and there was a lot of traffic at Banos. But once at the SPA, we all got very excited with the design and comfort of the rooms and later on very pleased with the quality and variety of the food. I will... More 

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Was this review helpful? Yes
LunaRuntun, Director de Relaciones con Clientes at Luna Runtun, Adventure SPA, responded to this review

Great feedback, thank you. We hope to see you again soon. Remember you can book at our web site with the best price guarantee. More 

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