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Napolitano Apart & Hotel

Travelers' Choice award winner
Av. Oriente 470 Junto al Cuerpo de Bomberos de Banos | Caminando a tres minutos desde la iglesia, Banos 1802, Ecuador
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Napolitano Apart & Hotel
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Ranked #12 of 26 Hotels in Banos
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63 reviews from our community

Traveler rating
    45
    13
    2
    2
    1
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22
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
19 reviews 19 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Thoroughly enjoyed our stay here; the room was very clean and bright and the view of the waterfall out of our window was stunning. The hotel was excellent value; loved the breakfast and the owner was a babe! Would definitely recommend.

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NYC
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I stayed ina room with a double bed and a delightful, fully stocked kitchen. A trip to the market and we were set for an incredible visit! The beds were comfortable, the bathroom was clean. The sink did not hsve hot water but that is totally normal both in Banos and in most Andean countries. The linens... More 

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Quito, Ecuador
Contributor
11 reviews 11 reviews
4 hotel reviews
4 of 5 stars Reviewed February 22, 2015

A very nice hotel, with the most comfortable bed and pillows I think I've ever slept on in Ecuador (I've traveled here quite a bit). Everything in the hotel appeared very high-end. The breakfast was tasty and we had a great view of the mountains in the morning. It's a short walk into the main part of downtown. The prices... More 

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 22, 2014

This hotel looks nice at first sigh. Then you discover swimming pool and spa was a joke because under construction. The service is really bad and does not really care about customers. I do not recommend this hotel, you can find really better for a better price in Baños.

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Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 28, 2014

The hotel is hard to find due to the wall around the property but once inside the gate it looks very nice. I don't recommend an apartment room as it seems too big. The room was comfortable and quiet however, the floors seemed dusty. I noticed that after I took a shower and walked across the floor my feet had... More 

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tomasrepetto, Propietario at Napolitano Apart & Hotel, responded to this review

Thanks for your comment, we consider your recommendation and improve the rooms, cleanliness and wifi signal on the third floor. Greetings More 

Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 17, 2014 via mobile

My husband and I love to stay in B & Bs. It makes for a more personal experience than that with a worldwide chain brand hotel. We were tended to by the family who own this place. the place is a bit off the main town but we loved that about it. It has awesome views of the hills, and... More 

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tomasrepetto, Propietario at Napolitano Apart & Hotel, responded to this review

Thanks for your comment Greetings More 

Anacortes, Washington
Top Contributor
71 reviews 71 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 22, 2014

We thought this hotel was a good hotel for the money. Service was good, breakfast was the best we had in any small hotels in Ecuador, and the family that owns the hotel is friendly and helpful. We had a large room on the top floor and while the furnishings were a little worn, we were comfortable and had plenty... More 

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tomasrepetto, Gerente at Napolitano Apart & Hotel, responded to this review

Thanks for your comment greetings More 

Russellville, Arkansas
Contributor
16 reviews 16 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 9, 2014

I liked that it was away from the city center and the bustle. We got to choose our room. We wanted a larger suite, but those rooms only had double beds, so we opted for a smaller room with a bigger (queen) bed. Our hostess was friendly and kind. She knew it was our anniversary and brought us some fresh... More 

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tomasrepetto, Propietario at Napolitano Apart & Hotel, responded to this review

Thanks for your comment we will consider your recommendation and now the rooms have earplugs in if necessary. greetings More 

Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 27, 2014

It's very nice, comfortable, clean and good quality hotel. We were at baños for the weekend and we found this hotel by TripAdvisor, as we use to when we visit a new place. Additionally, we received personalized attention, which was an important added value. Fully recommended!

Was this review helpful? Yes 4
tomasrepetto, Propietario at Napolitano Apart & Hotel, responded to this review
Google Translation

Gracias por tu comentario trabajaremos mas para brindar un mejor servico un saludo More 

Seattle, Washington
Top Contributor
75 reviews 75 reviews
18 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed May 6, 2014

Found this listing through Expedia. Had to delay my arrival by one day - no problem. The owners are very kind and gentle. There are two dogs on the property as well who are sweet but bark a lot (I think this is very Ecuadorian since most of the hotels I have stayed with have had this same thing going... More 

Was this review helpful? Yes 4
tomasrepetto, Propietario at Napolitano Apart & Hotel, responded to this review

Thanks for your comment more work to provide best Service a greeting More 

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