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Imago Hotel & Spa

669 No40, El Calafate 9405, Argentina
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Imago Hotel & Spa
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Ranked #36 of 71 Hotels in El Calafate
A recent review
4 of 5 stars Reviewed March 24, 2015
TammyToronto25 Toronto, Canada
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260 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 of 5 stars Reviewed March 24, 2015

This is one of the more modern hotels in el calafate with nice, big rooms, a pool and a spa. The pool looked nice in pictures but a little out dated in person. The staff was pretty helpful and ordered us a cab when the shuttle to town wasn't working (this is one of the drawbacks - great view of... More 

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ImagoHotelComercial, Dpto de Reservas at Imago Hotel & Spa, responded to this review

Dear Guest Thank you for visiting Imago Hotel & Spa in El Calafate, and for taking the time to write your kind comments. We are very happy to hear that your experience with us was very nice and the attention of our staff was warm and faultless. Imago Hotel & Spa works, day by day, to reach excellence in service... More 

Sydney, Australia
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed January 28, 2015

It warrants a 'good' score, not very good but they don't have a 'good' button. My girlfriend and I struggled with rating this place. This is why. It was built shoddily. The hotel was constructed to a budget price and there are SO many obvious areas of short cuts - loose tiles, crooked light fittings, bad plumbing. The owners clearly... More 

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ImagoHotelComercial, Dpto de Reservas at Imago Hotel & Spa, responded to this review

Dear Guest, Thank you for visiting Imago Hotel & Spa in El Calafate, and for taking the time to write your comments. We have analyzed the survey completed by you. We understand your concerns regarding some aspects of the services offered, and we regret not having fully met all expectations. Imago Hotel & Spa works, day by day, to reach... More 

Chicago, Illinois
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 8, 2015 via mobile

Nice finishes. Shuttle to town. Great pool. Buffet breakfast. Nice triple arrangement with separate room for our adult son. For the price, shuttle should run every hour - taxis are available. Upscale interior with sleek contemporary design. If you don't mind not being abke to walk to dining and shopping in town, would be fine.

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ImagoHotelComercial, Dpto de Reservas at Imago Hotel & Spa, responded to this review

Dear Kathryn, Thank you for visiting Imago Hotel & Spa in El Calafate, and for taking the time to write your kind comments. We are very happy to hear that your experience with us was very nice and the attention of our staff was warm and faultless. Imago Hotel & Spa works, day by day, to reach excellence in service... More 

sacramento, california
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed January 4, 2015

This hotel has an attitude and most of the employees treat the guests like they are lucky to be there. Extremely slow by American standards and resentful when you ask for the basic items. Nice rooms and breakfast. It's a pity they don't treat their guests more kindly. ALso the shuttle service is ridiculous and only operates every two hours... More 

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ImagoHotelComercial, Dpto de Reservas at Imago Hotel & Spa, responded to this review
Google Translation

Estimada huésped, Muchas gracias por su tiempo en enviarnos su crítica. Entendemos su inquietud respecto a algunos aspectos de los... More 

Hove, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 24, 2014

Hmmmm...by NO MEANS worth the price tag unless you have a penchant for scrambled eggs (boiled eggs are not available) and rice for breakfast washed down with cake and watery yoghurt, along with a gym that only opens for half the day stocked with equipment which looks like it was shipped across during the last days of the Soviet Union!... More 

Was this review helpful? Yes 2
ImagoHotelComercial, Dpto de Reservas at Imago Hotel & Spa, responded to this review

Dear David, Thank you for visiting Imago Hotel & Spa in El Calafate, and for taking the time to write your comments. We understand your concerns regarding some aspects of the services offered, and we regret not having fully met all expectations. Imago Hotel & Spa works, day by day, to reach excellence in service quality, so all the suggestions... More 

Somerville, Massachusetts
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 22, 2014 via mobile

We stayed here 4nights too many. Having come from the amazing llao llao to this was like black and white. Breakfast, usually decent anywhere you go was awful. Stale pastries (possibly the same ones left out for four days), runny tasteless scrambled eggs the only hot food option, fizzy over ripe fruit, fake orange juice and terrible coffee. Extra charge... More 

Was this review helpful? Yes 1
ImagoHotelComercial, Dpto de Reservas at Imago Hotel & Spa, responded to this review

Dear Guest, Thank you for visiting Imago Hotel & Spa in El Calafate, and for taking the time to write your comments. We understand your concerns regarding several aspects of the services offered, and we regret the unfortunate impression that you currently own of our establishment. Imago Hotel & Spa works, day by day, to reach excellence in service quality,... More 

Melbourne, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 5, 2014

While the hotel was in a good location, I was a little disappointed at the condition of the room. The furniture and floor in the room was very dusty, the towels were stained and very thin and on two occasions in the restaurant I had to use chipped and cracked crockery. A couple of the staff were very friendly and... More 

Was this review helpful? Yes
ImagoHotelComercial, Dto de Reservas at Imago Hotel & Spa, responded to this review

Dear Guest, Thank you for visiting Imago Hotel & Spa in El Calafate, and for taking the time to write your comments. We understand your concerns regarding some aspects of the services offered, and we regret not having fully met all expectations. Imago Hotel & Spa works, day by day, to reach excellence in service quality, so all the suggestions... More 

2 reviews
4 of 5 stars Reviewed November 27, 2014

Very nice room, great amenities and friendly staff. Generous breakfast and although the hotel is not in the centre of Calafate it had a free transfer to the town every hour. The only comment I will make is that they did not have the rooms ready until 3pm and they made them late in the afternoon but the rest was... More 

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ImagoHotelComercial, Dpto de Reservas at Imago Hotel & Spa, responded to this review
Google Translation

Estimada Sra. Beatriz, Gracias su tiempo para escribir sus cordiales comentarios. Estamos muy felices de saber que su estadía con... More 

Dublin, Ireland
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 23, 2014

If visiting Argentina - a trip to El Calafate to see the Glaciers is one not to be missed. The Imago Hotel is an excellent base to experience the Glaciers and to enjoy the atmosphere of El Calafate. It's perfect location, friendly staff, excellent facilities are highly recommended.

Was this review helpful? Yes
ImagoHotelComercial, Dpto de Reservas at Imago Hotel & Spa, responded to this review
Google Translation

Estimado huésped, Muchas gracias por sus cálidas y gratas palabras. Nos alegra enormemente saber que su estadía ha sido placentera... More 

Breckenridge, Colorado
Contributor
13 reviews 13 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 22, 2014

Our flight back to BA got cancelled at 2am and Aerolineas ended up putting us up at this hotel for the day. Absolutely beautiful hotel with fantastic staff and amenities. Generous breakfast buffet, excellent room and service. Highly recommend this for high end travelers

Was this review helpful? Yes
ImagoHotelComercial, Dpto de Reservas at Imago Hotel & Spa, responded to this review
Google Translation

Estimado Sr. Bill Gracias por su visita a Imago Hotel & Spa, en el Calafate, y por tomarse el tiempo... More 

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