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All 71 El Calafate hotels

Imago Hotel & Spa

4.0 of 5 Hotel   |   669 No40, El Calafate 9405, Argentina
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Ranked #37 of 71 Hotels in El Calafate
A recent review
3 of 5 stars Reviewed March 5, 2014
cbkr11 Buenos Aires, Argentina
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174 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Buenos Aires, Argentina
Top Contributor
52 reviews 52 reviews
37 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed March 5, 2014

If an hotel offers SERVICE, this is not the one. Buffet is average, Rooms are average. Bar service: we ordered drinks at the lobby. We were four adults. The beverages were brought one by one without a tray or a paper napkin.Just like it was a glass of tap water, that we asked for, and were told that they not... More

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ImagoHotelComercial, Booking Manager at Imago Hotel & Spa, responded to this review

Dear guest, we understand your concerns regarding some aspects of the services offered, and we regret not having fully met all expectations. Imago Hotel & Spa works, day by day, to reach excellence in service quality, so all the suggestions help us make the necessary adjustments to achieve our goal. We will consider your assessments to improve our work. More

Calgary, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 of 5 stars Reviewed January 26, 2014 via mobile

This hotel is a gong show. The rooms are a disaster , especially the bathrooms. The entire hotel felt like a sauna... the wine we purchased in the lobby was oxidized. The entire place needs maintenance. Glad we stayed only 2 nights...

Was this review helpful? Yes
ImagoHotelComercial, Booking Manager at Imago Hotel & Spa, responded to this review

Dear guest, We understand your concerns regarding several aspects of the services offered, and we regret the unfortunate impression that you currently own of our establishment. Imago Hotel & Spa works, day by day, to reach excellence in service quality, so all the suggestions help us make the necessary adjustments to achieve our goal. More

Christchurch, New Zealand
Senior Contributor
43 reviews 43 reviews
22 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed January 16, 2014

The hotel staff in general were very offhand and restaurant staff disinterested. Stood at reception one evening to ask question and receptionist continued working on her computer without looking up for 10 minutes when we gave up and left. We rang to complain about a noise in the bathroom when we arrived in the room. Somehow the laundry noise comes... More

Was this review helpful? Yes
ImagoHotelComercial, Booking Manager at Imago Hotel & Spa, responded to this review

Dear Guest, We understand your concerns regarding several aspects of the services offered, and we regret the unfortunate impression that you currently own of our establishment.Imago Hotel & Spa works, day by day, to reach excellence in service quality, so all the suggestions help us make the necessary adjustments to achieve our goal. More

Brasilia, DF
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 7, 2014

Spacious room, very clean, sheet smelling of flowers... ahhhh the Imago! The pool is great, nice temperature and great whirlpools, though It should be opened past 21:00... The breakfast is good... it is from 06:00 to 10:00 and has good options! Altough I missed more fruits, besides apple and watermelon one day... And one other thing: they remove the food... More

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ImagoHotelComercial, Booking Manager at Imago Hotel & Spa, responded to this review

Dear Thiago, thank you very much for your nice comments. We are really proud you've had a great stay in our Hotel. Hope to welcome you back again More

New York, NY
Top Contributor
91 reviews 91 reviews
22 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed January 2, 2014

Just got back from two night stay at the Imago. The hotel is attractive and has a beautiful view of the lake. Though there is a shuttle during the day it only runs one time every two hours. We ended up walking back from town one day as it was quicker than waiting two hours in town for the next... More

Was this review helpful? Yes
ImagoHotelComercial, Booking Manager at Imago Hotel & Spa, responded to this review

Dear guest, Thank you for visiting Imago Hotel & Spa in El Calafate, and for taking the time to write your comments. We have analyzed the survey completed by you. We understand your concerns regarding some aspects of the services offered, and we regret not having fully met all expectations. Imago Hotel & Spa works, day by day, to reach... More

A TripAdvisor Member
2 of 5 stars Reviewed January 2, 2014

I dont know if it is because we expected too much or because we had our 1,5 year old daughter with us but this hotel really need to improve their maintenance, the restaurant and the unfriendly staff. Maybe if you go with no kids the staff will be nicer but I will not try again to test it.

Was this review helpful? Yes
ImagoHotelComercial, Booking Manager at Imago Hotel & Spa, responded to this review

Dear Guest, we understand your concerns regarding several aspects of the services offered, and we regret the unfortunate impression that you currently own of our establishment. Imago Hotel & Spa works, day by day, to reach excellence in service quality, so all the suggestions help us make the necessary adjustments to achieve our goal. We will consider your assessments to... More

Asuncion, Paraguay
Top Contributor
641 reviews 641 reviews
112 hotel reviews
1,289 helpful votes 1,289 helpful votes
3 of 5 stars Reviewed December 25, 2013

It's a nice building with a nice view... but far away from the centre and with a less than functional bus service to the city centre. The staff is competent and always polite, but not always very efficient. The room was large and well designed. The fact you have to pay for the sauna is a tad of a disappointment.

Was this review helpful? Yes
ImagoHotelComercial, Booking Manager at Imago Hotel & Spa, responded to this review

Dear Guest, thank you for visiting Imago Hotel & Spa in El Calafate, and for taking the time to write your comments. We have analyzed the survey completed by you. We understand your concerns regarding some aspects of the services offered, and we regret not having fully met all expectations. Imago Hotel & Spa works, day by day, to reach... More

Montreal, Canada
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 14, 2013 via mobile

Stayed at this hotel in feb and march 2013 and was placed in a 1st floor room with no AC and no window screens. The weather was quite hot and humid and opening the windows would let all the insects get in. The receptionist also advised me to keep the windows closed while i was out due to recent robberies.... More

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ImagoHotelComercial, Departamento de Reservas at Imago Hotel & Spa, responded to this review

Dear Guest, We greatly appreciate the time you have taken to share your thoughts about your experience at Imago Hotel & Spa. Your comments will help us to improve our standards of service. It was a pleasure to have you as our guest. We hope to see you again soon. Kind regards, Marina Prudhomme More

Buenos Aires, Argentina
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 28, 2012

The hotel is very nice, and the location is just 5 minutes by bus from de downtown but the is shuttle every 30 minutes. The restaurant and the food is very good y they have celiac's food too.

Was this review helpful? Yes
Imagospa, Departamento de Reservas at Imago Hotel & Spa, responded to this review

Dear Guest, Thank you sharing your experience at our hotel. It was a pleasure to serve you and it is most rewarding to learn you enjoyed your stay with us. We look forward to welcoming you among our guests in the near future. Best regards, Marina Prudhomme More

Granada, Nicaragua
Top Contributor
54 reviews 54 reviews
21 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed April 12, 2012

This is a nice hotel with a few frills like a pool and spa, professional staff, a great breakfast, and the rooms are spacious and comfortable. A few things to note; this hotel is outside of town/ on the outskirts so the location isn't great. They offer a shuttle into town which is nice however in hindsight we would have... More

Was this review helpful? Yes 1
Imagospa, Departamento de Reservas at Imago Hotel & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your perspective about your stay at Imago Hotel & Spa in El Calafate. We understand your concerns regarding some aspects of the services offered, and we regret not having fully met all expectations. We will consider your assessments to improve our work. It is important for us to... More

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Additional Information about Imago Hotel & Spa

Address: 669 No40, El Calafate 9405, Argentina
Location: Argentina > Patagonia > Province of Santa Cruz > El Calafate
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Imago Hotel & Spa 4*
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Also Known As:
Imago Hotel And Spa
Imago Hotel El Calafate
Imago Hotel & Spa El Calafate, Argentina - Patagonia

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