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All 55 Mesa hotels

Extended Stay America - Phoenix - Mesa

2.0 of 5 Hotel   |   455 West Baseline Road, Mesa, AZ 85210
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Extended Stay America - Phoenix - Mesa
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41%
Ranked #32 of 55 Hotels in Mesa
A recent review
5 of 5 stars Reviewed December 22, 2013
rosepetal04 San Jose, California
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29 reviews from our community

Traveler rating
    6
    5
    4
    5
    9
See reviews for
5
4
9
7
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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There are newer reviews for Extended Stay America - Phoenix - Mesa
See the most recent reviews
San Jose, California
1 review
5 of 5 stars Reviewed December 22, 2013 via mobile

I stayed here last week and had no problems. First extended stay I can say that about. Front desk staff is agreeable, especially Hope. Very lovely girl, can't find many people with a great personality like that. The manager seems like She's on site all the time, so no worries there. The room was nice, clean and smelt great. I'm... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa, responded to this review

Thank you for posting such a fabulous review. I’m so pleased to hear that you enjoyed your stay with us and you think highly of our staff. We appreciate you letting us know that the neighbors were fighting. We are sorry for this issue, but are happy to read that we provided you with a clean room that smelled good.... More

Chandler, Arizona
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 16, 2013

The worst ever place to stay unless you are totally strapped for cash, Here is why: 1. The front desk is rude - I mean it. 2. microwave was short circuiting. after complaining, I was told it will be replaced and none showed up really. 3. all kinds of nuts staying in the hotel 4. middle of the night, fire... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa, responded to this review

Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the issues you encountered during your stay. We will be inspecting each room to ensure all amenities are functioning properly and provide a deep cleaning where needed. I am coaching my... More

Perrysburg, OH
Top Contributor
166 reviews 166 reviews
146 hotel reviews
307 helpful votes 307 helpful votes
3 of 5 stars Reviewed December 8, 2013

When I checked in, the staff member went to use a computer a bit away from the desk because the desk computer was "busy" or something. There was a very sketchy looking guy sitting in the lobby, doing nothing but just staring at me. SO I did NOT appreciate the staff member calling out to me from around the corner... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa, responded to this review

Thank you for providing details about your stay. The situation you described regarding the front desk representative asking for your information in front of other guests is truly regrettable. The front computer was down and it was necessary for the representative to use the back office computer, but he should have requested your information more discreetly. The safety of our... More

Mesa
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 25, 2013

The hotel was noisy. There were multiple arguments down the hallway. The front desk did not have towels and there was no one coming by to clean the rooms during our stay. They even had the police come by the hotel during our stay. The kitchen was not well stocked as it should have been.

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa, responded to this review

Thank you for taking the time to write a review about your stay. I am sorry that your experience was unsatisfactory. To ensure this doesnt happen again, I have been working with the local police to perform routine stops and courtesy patrols through the parking lot to help provide a good experience for our travelers. I apologize you were not... More

Cincinnati, OH
Top Contributor
69 reviews 69 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed November 22, 2013

This place needs a makeover from Hotel Impossible! I'm not even sure that would work. We booked this place because it was near a friend's house, but ended up staying in a Quality Inn that was only 2 blocks further and was a decent motel. This motel offered a "grab & go" breakfast, which was a cart they rolled into... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa, responded to this review

I appreciate you bringing your experience to our attention. I am truly sorry that smoke detector in your room was secured properly and that our grab-and-go breakfast did not meet your expectations. Please know, our guests safety is a top priority. With that in mind, our maintenance staff has repaired the detector in your room so it works properly moving... More

Midvale, Utah
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 15, 2013

I was wanting a place so I could cook, but got a place that smelled like an ashtray 24 a day! I know they have smoking rooms but people were walking around in the hallways and elevator smoking away. As far as having cooking utensils, that was a joke. Had to go buy pans, spatulas and spoons to do the... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa, responded to this review

Wes - I appreciate you taking the time to write a review of your experience with us. The situation you described about the guests smoking in the common areas is truly regrettable. We are very sorry for your experience. In response to your feedback, I am posting additional No Smoking signs through the common areas and will be working with... More

Salt Lake City, Utah
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 30, 2013

This hotel was probably the worse I have EVER stayed at. The rooms were filthy. There was mold on the ceiling, blood on the sheets, and the vents were caked in dirt. There were drunk people wandering the hotel at all hours and I did not feel safe. There were drunk people outside the entrance all at hours, and I... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa, responded to this review

Thank you for your recent review of our property. Please let me start by apologizing for the unsatisfactory accommodations and service that you experienced. We unfortunately just had to make a management change at this particular property as things were not as they should have been. We have hired a great manager since your stay and are making several changes... More

Mesa, Arizona
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 15, 2013

I got stuck in this hotel for a little more than 2 and a half weeks... still here as I write this. The good: location, water pressure, water temp. The bad and the ugly: horrible smelling hallways, trash rooms and staff that does not really care. Some of the guests that pretty much live here are constantly down in the... More

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed September 7, 2013 via mobile

I love the front desk the most Mattie was very friendly from the time I called to make my reservations and during my stay overall all the staff was nice but I enjoyed Mattie spirit the most and I would stay again because they have a great location

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa, responded to this review

The staff and I read your review, and would like to thank you for writing such positive things about the customer service you received from Mattie and our staff. I'm so pleased to hear that our location was ideal and you enjoyed your stay with us Thank you again for your review. We look forward to seeing you in the... More

Hyderabad, India
Contributor
18 reviews 18 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 29, 2013

This is a good hotel at an affordable rate in and around Mesa, Arizona. I stayed here twice, Feb 2011 and Aug 2011. Each room has a small kitchen with all basic utensils. Three big super markets are around the hotel. Hotel is equipped with wifi. I enjoyed my stay there. Hotel staff is very supportive and in fact they... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa, responded to this review

Thank you for your recent review of our property. I am glad that you found us to be a good value. I am also thankful that you found our property to be conveniently located with the surrounding supermarkets. I hope that you will visit us again if your travels bring you back to our area. Thank you again for your... More

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Additional Information about Extended Stay America - Phoenix - Mesa

Address: 455 West Baseline Road, Mesa, AZ 85210
Phone Number:
Location: United States > Arizona > Central Arizona > Mesa
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Phoenix - Mesa 2*
Number of rooms: 104
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Also Known As:
Extended Stayamerica Phoenix-Mesa Hotel Mesa
Extended Stay Mesa
Extended Stay America Mesa
Mesa Extended Stay

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