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Extended Stay America - Phoenix - Mesa

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455 West Baseline Road, Mesa, AZ 85210
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Extended Stay America - Phoenix - Mesa
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41 Reviews from our TripAdvisor Community

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Level Contributor
3 reviews
5 of 5 stars Reviewed 4 weeks ago

Have to rate this hotel as excellent. I have stayed at the Hilton, Ramda inn, and other hotels, but the treatment I recived at this Extended Stay was just like I was part of their family. Outstanding!

Helpful?
Thank Andre B
San Diego, California
Level Contributor
128 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed November 15, 2015

We stayed here at this location for 4 nights. For the most part it was very quiet. They do allow dogs, so be aware these bark !! Maybe request to be put down a hall with no pets ! The room was clean, kitchen facilities with full size refrigerator and freezer, stove top and microwave. Get dishes, coffeepot, pots and... More 

Helpful?
Thank BajaBuddies2
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa, responded to this review

Thank you so much for posting a review of our property. Please accept our apologies that our grab-and-go breakfast was not to your expectations. Still, I am glad to read that we were able to accommodate your needs with our convenient amenities as well as our friendly customer service. Thank you again for your review. We look forward to seeing... More 

Riverside, California
1 review
5 of 5 stars Reviewed October 25, 2015

Staff's verry helpful, you truly get what you pay for. Convenient location next to grocery stores, restaurant's and fast food joints with a golf course right down the street. 🐕 dog friendly, one could almost call it home. Would highly recommend staying here!

Helpful?
Thank Devon K
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our convenient location, friendly staff and comfortable rooms. I’m thrilled we were able to provide you with a home away from home experience! Once more, thank you for... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 17, 2015 via mobile

While taking my time to actually find a permanent residence in the East Valley I have been residing at this particular Extended Stay. It's been a total convenience to me and there hasn't been any issues that I would complain about. The staff is awesome and really nice. Alizia at the front desk, has been, and continues to be very... More 

Helpful?
Thank Adrian P
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! I truly appreciate your kind comments regarding our friendly staff. Once more, thank you for posting your review. We look forward to having you visit with... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 11, 2015 via mobile

Our stay here has been excellent! The room is clean and comfortable. The staff has been very friendly and they are always very helpful ,especially Alizia! She has really made us feel right "at home." Would definitely recommend this hotel for anyone looking for a home away from home.

Helpful?
1 Thank Tammi C
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa, responded to this review

The staff and I read your review, and would like to thank you for writing such positive things about our staff. I'm so pleased to hear that you enjoyed your stay with us. I am pleased your room was clean and comfortable. Thank you again for your review. We look forward to seeing you in the future. More 

Messina, Italy
2 reviews
5 of 5 stars Reviewed August 10, 2015

Awesome stay, great experience. Been here for quite a while. All of the staff is amazing, always making sure that all of my needs are met and that I am happy with the hotel. This hotel is continually making upgrades and does everything possible to make sure that it's a comfortable, enjoyable stay for everyone. All of the staff are... More 

Helpful?
Thank Stacey L
Cortez, Colorado
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 19, 2015

I had booked this room based on price, it was given a 2 star rating so I wasn't expecting much. I was greeted by Peggy, she was extremely nice and helpful. The room was large and included a full size fridge, oven with two top burners, microwave and many cupboards. The room was clean and quiet, there was some cracks... More 

Helpful?
Thank dubSe7en
Haymarket, Virginia
Level Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed April 19, 2015

I stayed here on business in March which is baseball's spring training so there is not a lot of availability. I really regret that this was where I had to stay. The outside looks nice and in a great location however that's all this place has going for it. Too many bad things to list. I would highly recommend you... More 

Helpful?
Thank LONEMOON79
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. While I appreciate your kind comments about our location, I sincerely apologize that our hotel did not meet your expectations. To uphold our company’s high standards, we will continue to strive to provide each guest with a clean and comfortable room with great service.... More 

1 review
2 of 5 stars Reviewed March 14, 2015 via mobile

The hotel is in a nice section of the city. When I arrived, I dealt with an extremely rude desk clerk. Housekeeping NEVER cleaned my room. I laundered all the bath towels, hand towels and washcloths using my own money. I emptied out my own garbage. I complained to the general manager, who informed me "housekeeping comes by once a... More 

Helpful?
Thank z05_jason
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa, responded to this review

I appreciate you taking the time to write a review of your stay with us. We want to thank you for staying with us, and leaving a review. We have spoken to the night attendant about the issue and it has been resolved. In regards to housekeeping, we provide housekeeping services to guests staying eight or more nights; however, these... More 

Spring, Texas
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed February 26, 2015

When we pay $100 a night for a room, we expect a certain level of quality, not the dive that this turned out to be. The entire room was in disrepair, peeling paint, water stains, rust. The linen was wretched: scant, old, small, extremely scratchy. The whole experience felt miserly, with only the barest minimum included at a price point... More 

Helpful?
Thank Family_Man0614
Manager_11525, Manager at Extended Stay America - Phoenix - Mesa, responded to this review

I appreciate you choosing our hotel and taking the time to write a review of your stay with us. There is no excuse for the cleanliness issues you experienced as well as the condition of the hotel. I am happy to share that we will begin our renovations this spring which will aid us as we strive for continuous improvement.... More 

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