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Extended Stay America - Phoenix - Mesa

2.0 of 5
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455 West Baseline Road, Mesa, AZ 85210
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Extended Stay America - Phoenix - Mesa
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Ranked #38 of 57 Hotels in Mesa
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34 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Cortez, Colorado
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 19, 2015

I had booked this room based on price, it was given a 2 star rating so I wasn't expecting much. I was greeted by Peggy, she was extremely nice and helpful. The room was large and included a full size fridge, oven with two top burners, microwave and many cupboards. The room was clean and quiet, there was some cracks... More 

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Haymarket, Virginia
Level Contributor
49 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed April 19, 2015

I stayed here on business in March which is baseball's spring training so there is not a lot of availability. I really regret that this was where I had to stay. The outside looks nice and in a great location however that's all this place has going for it. Too many bad things to list. I would highly recommend you... More 

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Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. While I appreciate your kind comments about our location, I sincerely apologize that our hotel did not meet your expectations. To uphold our company’s high standards, we will continue to strive to provide each guest with a clean and comfortable room with great service.... More 

Travelers are raving about these Mesa hotels

1 review
2 of 5 stars Reviewed March 14, 2015 via mobile

The hotel is in a nice section of the city. When I arrived, I dealt with an extremely rude desk clerk. Housekeeping NEVER cleaned my room. I laundered all the bath towels, hand towels and washcloths using my own money. I emptied out my own garbage. I complained to the general manager, who informed me "housekeeping comes by once a... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa, responded to this review

I appreciate you taking the time to write a review of your stay with us. We want to thank you for staying with us, and leaving a review. We have spoken to the night attendant about the issue and it has been resolved. In regards to housekeeping, we provide housekeeping services to guests staying eight or more nights; however, these... More 

Spring, Texas
Level Contributor
4 reviews
4 hotel reviews
1 of 5 stars Reviewed February 26, 2015

When we pay $100 a night for a room, we expect a certain level of quality, not the dive that this turned out to be. The entire room was in disrepair, peeling paint, water stains, rust. The linen was wretched: scant, old, small, extremely scratchy. The whole experience felt miserly, with only the barest minimum included at a price point... More 

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Manager_11525, Manager at Extended Stay America - Phoenix - Mesa, responded to this review

I appreciate you choosing our hotel and taking the time to write a review of your stay with us. There is no excuse for the cleanliness issues you experienced as well as the condition of the hotel. I am happy to share that we will begin our renovations this spring which will aid us as we strive for continuous improvement.... More 

Mesa, Arizona
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed January 14, 2015

January 10 2015 got bites on my shoulder and then found a mature bed bug and brought it to front desk. They were not surprised and didn't hide the fact that they had these type of incidents in the past. They moved me from room 229 to 139. On the second night I got bit again on my left arm... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa, responded to this review

I appreciate you taking the time to write a review of your stay with us. It upsets me to hear that the hotel was in this condition, I am sorry for your experience. I assure you I will be training our staff on the standards of cleanliness so this issue doesn't arise again. I am grateful for the feedback you... More 

1 review
5 of 5 stars Reviewed September 3, 2014

Dustin at front desk is awesome .I will be back and the area is perfect.frys,walgreens and walmart across the street.I had a 13 hour flight with my 12 month bby girl and I felt home very clean ,they followed my requests of no smoking room or odor.was very quite and breafast was good.I will be back to this area and... More 

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Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa, responded to this review

We would like to thank you for writing such wonderful things about our hotel. We strive to provide our guests with a "home away from home" experience, so we are proud to know that you felt at home with us. We are glad that our staff, especially Dustin, took such great care of you. Thank you again for your kind... More 

Mesa, Arizona
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 12, 2014

I stayed one night because I had a fire in my condo and no electricity. We checked in after Midnight after booking online at 11:30. The front desk attendant (Mari?) was very helpful and worked past issues in processing the reservation. We had two small dogs and were only charged a $25 pet fee for the night. Despite being an... More 

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Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa, responded to this review

The staff and I read your review, and would like to thank you for writing such positive things our hotel. I'm so pleased to hear that the staff was very helpful, and that our pet policy fit your needs. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back... More 

Phoenix
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 stars Reviewed July 20, 2014

Stayed 2 nights. recently sold my house and my stuff is in storage and want to use an affordable hotel while I find a place to live. So I tried this one--it looked clean and safe from the outside. all rooms are accessed from inside, which makes it safer in my eyes (female who is alone). It's convenient to Fry's... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa, responded to this review

Your review for our hotel was recently brought to our attention. We are glad that you had an enjoyable stay and found us to be a good value; however, we are disappointed that your room had a smoke odor and that you were not notified of the toiletries and kitchenware available at the front desk. We will be working with... More 

Kuna
Level Contributor
107 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
3 of 5 stars Reviewed June 16, 2014

Stayed 2 nights while visiting relatives in area. Price was good for people but 2 pets for 2 nights cost us $107.oo just for the pets. Would have searched for another place but was late and we were tired and decided to stay at Extended Stay. This is not your "regular" motel. You can stay for a night or all... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa, responded to this review

Thank you for taking the time to write a review of your experience with us. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We charge a pet fee to ensure that our rooms are clean for our next guests. I am sorry that our cleanliness did not meet your standards. If... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 26, 2014

Great location, friendly staff. I just left from there Saturday. I was there on business for about 30 days, and I loved the location. A great value for the money!It was very inviting and clean! Only complaint I had was really the tv channels selections.Too many sports channels, and not enough popular networks.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa, responded to this review

Thank you for taking the time to write a review of your experience with us. I am glad that you found our hotel to be clean and inviting. As well, it's great to hear that you were pleased with our location and our friendly staff. Still, I apologize that you were not satisfied with our TV channel selection. Your comments... More 

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