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All 55 Mesa hotels

Residence Inn Phoenix Mesa

3.0 of 5 Hotel   |   941 W. Grove Avenue, Mesa, AZ 85210
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62%
Ranked #17 of 55 hotels in Mesa
A recent review
5 of 5 stars Reviewed October 22, 2013
E M Idaho Falls, Idaho
  • Reviews (69)
  • Photos (32)
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  • Room tips (11)
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69 people have reviewed this hotel

Traveler rating
    15
    26
    15
    8
    5
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20
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12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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There are newer reviews for Residence Inn Phoenix Mesa
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Melbourne, Australia
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed November 13, 2013

Only stayed 1 night there the staff where amazing friendly, lots of smiles loved it. Walked through to our room on the first floor or ground as we call it and the first thing that hit us was the stench, walked through another door it got a bit better and then we walked in the room!! Old stained carpets THIS... More

Was this review helpful? Yes 1
Idaho Falls, Idaho
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 22, 2013 credit card Amex Card Member Review

We stayed here for a weekend and it was very nice--but nothing fancy. It is a great stay if you want something nice and affordable. It is right off the highway, so really easy to get anywhere. The room and hotel were nice--just a little dated, but clean and well kept. Breakfast is free and was good (not great, but... More

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Jordyn S, Guest Relations Manager at Residence Inn Phoenix Mesa, responded to this review

Thank you for choosing to stay with us for the weekend! We're so glad to hear that our location was convenient for you! We try our hardest to keep our rooms and property well kept, and were glad it shows. Thank you for rating our staff as "EXCELLENT" I will pass this compliment on and encourage everyone to keep up... More

Phoenix, Arizona
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 29, 2013 via mobile

We only stayed here one night. I wouldn't get a first floor room next time because we found several crickets in the room. All the beds are queen size at this hotel and the mattress was not comfortable, rather stiff. The hotel was clean and good for a night but any longer and I would have back problems on that... More

Was this review helpful? Yes 1
Jordyn S, Guest Relations Manager at Residence Inn Phoenix Mesa, responded to this review

Thank you so much for taking the time to review our property! Please accept my sincerest apologies for the problems you experienced here with us. Unfortunately, we did not meet your—or our own—expectations. I can assure you that this matter has been resolved. I hope that you will consider giving our property another try. If you have any questions or... More

Lincoln, Nebraska
Top Contributor
234 reviews 234 reviews
34 hotel reviews
146 helpful votes 146 helpful votes
4 of 5 stars Reviewed September 27, 2013 via mobile

A little outdated but a great value. Easy to get to location. Clean and very pleasant staff. Nice exercise room and large,clean outdoor area with pool. Very quiet. Most of the buildings are detached from the office/clubhouse area.

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Jordyn S, Guest Relations Manager at Residence Inn Phoenix Mesa, responded to this review

Thank you for your response and the 4 star rating! We are always excited to read these positive reviews. I'm glad the hotel was at a convenient location for you and that you could travel with ease. Our staff will be delighted to hear the friendly compliment!! We hope to see you again soon. Take Care - Jordyn Sell, Guest... More

Rena, Norway
Top Contributor
61 reviews 61 reviews
22 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed September 14, 2013

We came in the late evening and we were meet by a very nice person in the lobby. She gave me our keys and we found our suite. It was a 2 bedroom suite on the 2nd floor facing the pool area. It was very nice and clean and we left right at home. The first night we checked out... More

Was this review helpful? Yes 1
Jordyn S, Guest Relations Manager at Residence Inn Phoenix Mesa, responded to this review

Thank you so much for taking the time to write such a detailed review about our property. It's always wonderful to hear such kind words. I'm glad you enjoyed the amenities our hotel had to offer. Next time hopefully you can give our complimentary breakfast and dinner a try as well! Hope to see you soon!! - Jordyn Sell, Guest... More

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 8, 2013 via mobile

My family traveled to Mesa for a week. There were 6 of us so not every hotel can accommodate us. We reserved a two bedroom room at this hotel. Very comfortable stays. Could afford to update the look however it was clean and like I mentioned comfortable. The staff was more than helpful and very friendly. The free breakfast was... More

Was this review helpful? Yes 1
Robert B, Director of Sales at Residence Inn Phoenix Mesa, responded to this review

I am so encouraged to hear you and your family enjoyed your stay with us. With March being our busiest month each year, it is especially gratifying to hear your stay was comfortable, our food was good, and our staff made a favorable impresssion on you. I love sharing notes like yours to our team. We hope to see you... More

2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 3, 2013

The woman at the front desk was very rude and made sure I felt unwelcome there from the beginning. I stayed there 4 nights. The breakfast always ran out around 8:30 AM and never refilled even when 20-30 people were waiting in line. The bathroom in the lobby was filthy...never cleaned. There was no tissue paper. The room AC was... More

Was this review helpful? Yes 1
Robert B, Director of Sales at Residence Inn Phoenix Mesa, responded to this review

Thank you for your feedback and the opportunity to respond. Regardless of content, we do welcome constructive comments from our guests as part of our goal to "Wow" each and every person coming through our door. I would like to apologize for our hotel not meeting your expectations. We haven't received a one-star rating since May of 2011, and your... More

Santa Rosa, California
Contributor
14 reviews 14 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 28, 2013

My son and I spent several days recently at this hotel, while in town for spring training. We will definitely stay at this same hotel again next year. Every single staff member that we had interactions with was friendly, courteous, and helpful. We were greeted by the front desk clerk with a welcoming smile when we arrived, and she found... More

Was this review helpful? Yes 1
Robert B, Director of Sales at Residence Inn Phoenix Mesa, responded to this review

Thank you so much for your kind words. I have personally used your letter with our entire staff to encourage them that they are doing a wonderful job. Your comments are all-encompassing, and show that guest satisfaction is rarely won by an individual, but by a team. It is also extra nice when our team effort is recognized and I... More

Cameron Park, California
Contributor
16 reviews 16 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed March 28, 2013

It was very comfortable particularly the beds which is the primary reason we generally stay at Marriott hotels. The room size was more than adequate with a kitchen area, living room, and bedroom. It was, primarily, one big room as the bedroom was not a separate room. Flat screen TV but was disappointed there was not a DVD player. The... More

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Robert B, Director of Sales at Residence Inn Phoenix Mesa, responded to this review

Thanks for your response, Chris, as well as rating us 4-stars. I appreciate the balance you've shared between our strengths and areas of opportunities. We are 100% committed to improving every day with every guest - and observations like these only help us in this endeavor. I am confident you will see improvements on your next visit with us. More

Granada Hills, California, United States
Contributor
15 reviews 15 reviews
6 hotel reviews
4 of 5 stars Reviewed March 25, 2013

We were in town for a little girls scrapbooking weekend, and we used the hotel's meeting room for our classes on Saturday. Amanda was amazing to work with from beginning to end. We booked the meeting room late last year, only to hear when called to confirm and get information that our first contact was no longer there. We went... More

Was this review helpful? Yes
Robert B, Director of Sales at Residence Inn Phoenix Mesa, responded to this review

Thank you for your kind words, Ginger! I remember your group very well. I heard several nice comments from our staff regarding your girls. We are very fortunate to have added Amanda to our sales team in January. As you have experienced, she has already made a positive impact on our hotel in such a short time. She is very... More

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Additional Information about Residence Inn Phoenix Mesa

Address: 941 W. Grove Avenue, Mesa, AZ 85210
Phone Number:
Location: United States > Arizona > Central Arizona > Mesa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Residence Inn Phoenix Mesa 3*
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Also Known As:
Residence Inn Phoenix Mesa Hotel Mesa
Residence Inn Mesa
Mesa Residence Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Class
Number of rooms
117

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