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All 55 Mesa hotels

Residence Inn Phoenix Mesa

3.0 of 5
941 W. Grove Avenue, Mesa, AZ 85210
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Residence Inn Phoenix Mesa
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Ranked #15 of 55 hotels in Mesa
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54 reviews from our community

    Trip type
Traveler rating
    11
    22
    11
    5
    5
Date Rating
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 8, 2013 via mobile

My family traveled to Mesa for a week. There were 6 of us so not every hotel can accommodate us. We reserved a two bedroom room at this hotel. Very comfortable stays. Could afford to update the look however it was clean and like I mentioned comfortable. The staff was more than helpful and very friendly. The free breakfast was... More

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Robert B, Director of Sales at Residence Inn Phoenix Mesa, responded to this review
May 23, 2013

I am so encouraged to hear you and your family enjoyed your stay with us. With March being our busiest month each year, it is especially gratifying to hear your stay was comfortable, our food was good, and our staff made a favorable impresssion on you. I love sharing notes like yours to our team. We hope to see you... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 3, 2013

The woman at the front desk was very rude and made sure I felt unwelcome there from the beginning. I stayed there 4 nights. The breakfast always ran out around 8:30 AM and never refilled even when 20-30 people were waiting in line. The bathroom in the lobby was filthy...never cleaned. There was no tissue paper. The room AC was... More

Was this review helpful? Yes 1
Robert B, Director of Sales at Residence Inn Phoenix Mesa, responded to this review
May 23, 2013

Thank you for your feedback and the opportunity to respond. Regardless of content, we do welcome constructive comments from our guests as part of our goal to "Wow" each and every person coming through our door. I would like to apologize for our hotel not meeting your expectations. We haven't received a one-star rating since May of 2011, and your... More

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Santa Rosa, California
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 28, 2013

My son and I spent several days recently at this hotel, while in town for spring training. We will definitely stay at this same hotel again next year. Every single staff member that we had interactions with was friendly, courteous, and helpful. We were greeted by the front desk clerk with a welcoming smile when we arrived, and she found... More

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Robert B, Director of Sales at Residence Inn Phoenix Mesa, responded to this review
May 22, 2013

Thank you so much for your kind words. I have personally used your letter with our entire staff to encourage them that they are doing a wonderful job. Your comments are all-encompassing, and show that guest satisfaction is rarely won by an individual, but by a team. It is also extra nice when our team effort is recognized and I... More

Cameron Park, California
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 28, 2013

It was very comfortable particularly the beds which is the primary reason we generally stay at Marriott hotels. The room size was more than adequate with a kitchen area, living room, and bedroom. It was, primarily, one big room as the bedroom was not a separate room. Flat screen TV but was disappointed there was not a DVD player. The... More

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Robert B, Director of Sales at Residence Inn Phoenix Mesa, responded to this review
May 3, 2013

Thanks for your response, Chris, as well as rating us 4-stars. I appreciate the balance you've shared between our strengths and areas of opportunities. We are 100% committed to improving every day with every guest - and observations like these only help us in this endeavor. I am confident you will see improvements on your next visit with us. More

Granada Hills, California, United States
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed March 25, 2013

We were in town for a little girls scrapbooking weekend, and we used the hotel's meeting room for our classes on Saturday. Amanda was amazing to work with from beginning to end. We booked the meeting room late last year, only to hear when called to confirm and get information that our first contact was no longer there. We went... More

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See 3 more reviews by Ginger N for Mesa
Robert B, Director of Sales at Residence Inn Phoenix Mesa, responded to this review
May 2, 2013

Thank you for your kind words, Ginger! I remember your group very well. I heard several nice comments from our staff regarding your girls. We are very fortunate to have added Amanda to our sales team in January. As you have experienced, she has already made a positive impact on our hotel in such a short time. She is very... More

Cedar Rapids, Iowa
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed March 23, 2013

Reading other reviews, we had concerns about noise at this hotel especially during spring break. The hotel was very busy but noise was not a problem. We did request a third floor room, but all of building one was quiet. It's the building furthest from the pool. The neighborhood is going through a transition. There is new office construction nearby...... More

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Robert B, Director of Sales at Residence Inn Phoenix Mesa, responded to this review
March 25, 2013

Thank you for your kind response and the 4-Star rating! We are always encouraged to hear when we've left our guests pleased, and I personally love hearing our staff made you feel at home. (That's our #1 goal!!) We've taken strong steps in the recent past to keep noise levels to a minimum, especially in the later hours of the... More

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 4, 2013

We just recently stayed here and we thought the room was ok. The bed was not comfortable, it was hard and lumpy. We woke up feeling sore. We could not hear people in the room next to us which was nice. The breakfast was ok also. They had waffles, pancakes, scrambled eggs and some kind of sausage. We would not... More

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Robert B, Director of Sales at Residence Inn Phoenix Mesa, responded to this review
March 8, 2013

Thank you for taking time to review us on TripAdvisor. A key for our improving is feedback from our valued guests. "Not overly impressed" and "ok" falls far short of our goal here at Residence Inn. While we are always encouraged to hear positive comments about our hotel and staff, we are equally concerned when we hear we’ve fallen short.... More

Bakersfield, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 24, 2013

Was in town with a couple of friends for a weekend, booked a 2-bedroom, 2-bathroom suite. Check-in/check-out was a breeze, Staff was always wonderful when I encountered them. Free breakfast was superb as usual for Residence Inn, free internet worked fine, free parking always a plus in my book. The interior of the building that I stayed in could use... More

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Robert B, Director of Sales at Residence Inn Phoenix Mesa, responded to this review
March 8, 2013

I'm so glad you wrote about your recent visit here to the Residence Inn Mesa. This is a great example on how we can enjoy the kind compliments you've given our hotel and staff, as well identify some areas we can work to improve on. As a team, we sometimes don't see what our guests see - which is why... More

Boston,MA
Top Contributor
91 reviews 91 reviews
13 hotel reviews
Reviews in 47 cities Reviews in 47 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed February 18, 2013

This Marriott was very comfortable and had everything we needed for a 3 night stay. The staff was very welcoming and professional through out our stay. We had a 2 bedroom suite with a living area and kitchen that we shared with our 2 teenagers. It was a great configuration for us. Everything was very clean and comfortable. Well appointed... More

Review collected in partnership with Best Western

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Robert B, Director of Sales at Residence Inn Phoenix Mesa, responded to this review
March 8, 2013

Thank you so much for your kind comments and observations. It's feedback like this that makes all the little things we do as a hotel worth it! I am so proud of our entire team here and am personally thrilled when our guests share that same feeling. Hope to see you again soon! - Robert Baker, Director of Sales More

PA
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
Reviews in 24 cities Reviews in 24 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed February 11, 2013

Stayed here for 2 nights. Very nice hotel. Staff very friendly. Rooms very clean and very nice. It was a little odd that the 2 buildings didn't connect. There was a pool, but there seemed to be a bunch of older people who just sat around the pool and stared at it all day, so I didn't use it. Very... More

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See 2 more reviews by Moomduck1 for Mesa
Robert B, Director of Sales at Residence Inn Phoenix Mesa, responded to this review
March 8, 2013

Thank you for your encouraging and humorous feedback! "Very Nice Hotel" is something that we strive for each and every day here at Residence Inn Mesa. You wrote about many reasons our guests choose to stay here, especially our very clean & very nice rooms, very friendly staff, free breakfasts and evening socials. And a huge compliment in our lodging... More

 
 
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Additional Information about Residence Inn Phoenix Mesa

Also Known As:
Residence Inn Phoenix Mesa Hotel Mesa
Residence Inn Phoenix Mesa Hotel
Residence Inn Mesa
Mesa Residence Inn
Address: 941 W. Grove Avenue, Mesa, AZ 85210
Phone Number:
Region: United States > Arizona > Central Arizona > Mesa
Amenities:
Business Center Fitness Center Free Breakfast Free Parking Kitchenette Pets Allowed Restaurant Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotels in Mesa
Price Range: $
Hotel Class:3 star (3*)
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