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All 55 Mesa hotels

Residence Inn Phoenix Mesa

3.0 of 5 Hotel   |   941 W. Grove Avenue, Mesa, AZ 85210
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Residence Inn Phoenix Mesa
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Ranked #15 of 55 hotels in Mesa
A recent review
3 of 5 stars Reviewed March 20, 2014
DIANE H COLORADO SPRINGS
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68 people have reviewed this hotel

Traveler rating
    15
    26
    14
    8
    5
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20
11
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12
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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COLORADO SPRINGS
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed March 20, 2014

We stayed at the Residence Inn while passing through Mesa. The reception is what warrants a 3 rating. I gave my name and the young lady said "Oh you booked with Expedia". I advised her I had called the Marriott reservation line and gave her my Marriott rewards as I did not have when booking. She indicated I did not... More

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Shawn M, Front Office Manager at Residence Inn Phoenix Mesa, responded to this review

Diane, Thank you so much for taking the time to review our hotel! Please accept my sincerest apologies for the less than satisfactory experience with our staff. I can assure you that this is a rare occurance. I hope that we cand show you what we are made of on your next visit to the Mesa area. Please feel free... More

Tucson, Arizona
Contributor
17 reviews 17 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 11, 2014

Really enjoyed our stay. Check-in was fast and the lady at the front desk kept a smile throughout the process. The room was clean except for some water stains in the tub. The shower was hard to get started due to old plumbing. Got a quiet room on the 3d floor. Will definatly consider the Residence Inn chain for my... More

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Shawn M, Front Office Manager at Residence Inn Phoenix Mesa, responded to this review

Thank you so much for taking the time to rate your previous stay at the Residence Inn Phoenix Mesa. I am delighted to hear that you enjoyed your time with us! Our staff is a huge part of our success and it is always great to hear good things about them and our property. I will be sure to pass... More

West Carrollton, Ohio
Top Contributor
70 reviews 70 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 5, 2014

I visited here on a golf weekend with a friend. We arrived late but were still greeted warmly by a friendly staff. The 2-room suite was clean and well appointed. The breakfast dining area was clean and the staff friendly and attentive. On multiple occasions we asked the staff for restaurant & other recommendations and received good advise. The rooms... More

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Macey_Duncan, General Manager at Residence Inn Phoenix Mesa, responded to this review

Wow, what a great review of our hotel! I am proud to say our staff IS amazing and they LOVE to serve our guests to the very best of their ability. I am so very glad you enjoyed your stay and we all look forward to seeing you again in the future. Thank you Ramlorey! More

Mesa, Arizona
1 review
5 of 5 stars Reviewed March 4, 2014

My parents and I Stayed at The Residence Inn by Marriott- Phoenix Mesa from December 6/2013 to February 28/2014. The staff was very friendly and very helpful to us. No matter what we asked they did everything to make our stay very pleasant as possible. They have breakfast every morning and dinner Monday-Wednesday. The maids I would say were so... More

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Macey_Duncan, General Manager at Residence Inn Phoenix Mesa, responded to this review

Norma, We are so glad to hear about your great visit. I want to thank you for the feedback regarding my amazing team, I will pass it along immediately! We hope to see you again next time, looking forward to it. More

Orange, California
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed January 30, 2014

This Residence Inn, is okay. I stayed in a 2 room apartment type room, the rooms were comfortable each having their own restroom and large closet. However the walls are very thin so both rooms you can hear everything your neighbors are doing, even at 1 am. You can also here the people above you, so if you are a... More

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Macey_Duncan, General Manager at Residence Inn Phoenix Mesa, responded to this review

Thank you so much for your valuable comments; it is feedback such as yours that provides us with training topics in order to focus on continuous improvement. Please know that your experience with Breakfast was not the norm. We pride ourselves on providing a warm and inviting atmosphere during the full breakfast service hours and we must have fallen behind... More

Ontario, California
1 review
2 of 5 stars Reviewed December 11, 2013

If you're picky the way we are, do yourselves a favor and DO NOT stay at this hotel. The walls are paper thin; the carpets throughout the place are worn and dirty; the bathtub faucet in our bathroom leaked all four nights we stayed there, no luggage racks provided (had to use the ironing board as one); the sofa was... More

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Jordyn S, Geust Relations Manager at Residence Inn Phoenix Mesa, responded to this review

Thank you for your feedback in regards to your stay with us. We appreciate all feedback, both positive and negative. It will help us determine what areas we need improvement. Please accept my sincerest apologies. It is always hard to hear that a guest is unsatisfied with their time with here with us. Our goal is to keep our guests... More

El Paso, Texas, USA
Top Contributor
71 reviews 71 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 29, 2013

I spent one night with three other friends (two rooms) at this hotel. They accommodated us with rooms right next to each other. Breakfast was great! They allowed us a late checkout so that we could go and hike Camelback Mtn - it's not really a mountain but is a moderate hike with lots of attractive women in sports bras... More

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Jordyn S, Guest Relations Manager at Residence Inn Phoenix Mesa, responded to this review

Thank you for taking the time to write a review for our hotel! It’s fantastic to hear you enjoyed the breakfast, the close rooms, and the late check-out. Arizona does indeed have some great hikes with amazing views, and I’m glad you enjoyed that as well. We hope to see you again! Take care & Happy Holidays. - Jordyn Sell,... More

Fort Worth, Texas
1 review
4 of 5 stars Reviewed November 17, 2013

I stayed at the Residence Inn in Mesa, AZ during the 2nd week of November 2013 and experienced an enjoyable stay. Upon arriving, the room was clean and pleasant. However, housekeeping missed servicing our room the next day. (Upon complaining, we were offered a Marriott gift card for future use.) There's a better than continental breakfast offered gratis every morning.... More

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Jordyn S, Guest Relations Manager at Residence Inn Phoenix Mesa, responded to this review

Thank you for taking the time and writing a review about our property! I'm so glad to hear that the room was "clean and pleasant". I apologize for the missed service from housekeeping the following day, but I'm so glad we were able to offer a solution. I will make note to let our kitchen staff know that we need... More

Fountain Valley, California
Top Contributor
56 reviews 56 reviews
23 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed November 14, 2013

I stayed here for two nights while attending a conference at the Hilton. Although this hotel was in walking distance of the hilton, ( which was booked up) there was little condolence in selecting this hotel. Although the room was large, it was worn, the small sofa and chair fabric had seen better days, the carpet frayed at the entry... More

Was this review helpful? Yes 1
Jordyn S, Guest Relations Manager at Residence Inn Phoenix Mesa, responded to this review

Thank you so much for your feedback! Our guest reviews and comments play an important part in the success of our hotel. They will help us determine which areas we are in need of improvement! I would like to apologize for the disappointing experience you had with us. We are working hard to ensure that our rooms and public areas... More

Melbourne, Australia
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed November 13, 2013

Only stayed 1 night there the staff where amazing friendly, lots of smiles loved it. Walked through to our room on the first floor or ground as we call it and the first thing that hit us was the stench, walked through another door it got a bit better and then we walked in the room!! Old stained carpets THIS... More

Was this review helpful? Yes 1

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Additional Information about Residence Inn Phoenix Mesa

Also Known As:
Residence Inn Phoenix Mesa Hotel
Residence Inn Phoenix Mesa Hotel Mesa
Residence Inn Mesa
Mesa Residence Inn
Address: 941 W. Grove Avenue, Mesa, AZ 85210
Phone Number:
Location: United States > Arizona > Central Arizona > Mesa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 55 hotels in Mesa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Phoenix Mesa 3*
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