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Windemere Hotel and Conference Center

5750 East Main Street, Mesa, AZ 85205
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Windemere Hotel and Conference Center
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Windemere Hotel and Conference Center
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109 reviews from our community

Traveler rating
    13
    11
    19
    18
    48
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44
24
11
14
Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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There are newer reviews for Windemere Hotel and Conference Center
See the most recent reviews
Victoria, Canada
Senior Contributor
39 reviews 39 reviews
28 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed February 26, 2015

Check is was quick and friendly staff. Room was clean but dated but we were visiting friends in Mesa and just wanted a inexpensive room. It was definitely out dated but met our expectations for the price. The venue seemed nice and did not use the pool area but looked very inviting. Did go to the breakfast which was nice... More 

Was this review helpful? Yes 1
Northwestern Wisconsin
Reviewer
4 reviews 4 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 31, 2015

Our rooms were clean, but it was very dated. Needs updates - bathroom, tv, patio door. The grounds were very nice, you can tell it was a beautiful place at one time. Staff was very nice. It was a good place to stay for a while, not luxurious, but was adequate for sleeping. Good location. We enjoyed the balcony. Breakfast... More 

Was this review helpful? Yes
Guest_relations2k, Guest Relations Manager at Windemere Hotel and Conference Center, responded to this review

We thank you for writing to us about your experience at our hotel last week. Our goal is to make sure that your experience at the Windemere Mesa should be full of great customer service. we have learned from past guest reviews, and we try and implement all measures to give the best of service.We have taken this matter seriously... More 

Salem, Oregon, United States
Contributor
20 reviews 20 reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed January 13, 2015

Nice looking place on the outside, room was large and comfortable but had a few issues. The sliding glass door had about a 1/2 gap at the top and would not close all the way. On the first morning (Saturday morning)after taking a shower the handicap bar came lose in the shower, it took them until Tuesday afternoon to get... More 

Was this review helpful? Yes 4
Guest_relations2k, Guest Relations Manager at Windemere Hotel and Conference Center, responded to this review

Dear Valued Customer, We're sorry that you did not have a good experience when you stayed at the Windemere Hotel Mesa, and we understand your frustration. When such a problem arises, we take it very seriously. I can assure you that we have made every effort to correct this issue. We hope that you will try us again when your... More 

1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 11, 2014

My family stayed at this hotel last weekend with my daughter's soccer team. The hotel is old and run down, the rooms are dirty,and the customer service is non existent! Upon checking in we found our room to be dirty, the wallpaper was peeling off the walls, we found live and dead insects, the bathroom door was broken so you... More 

Was this review helpful? Yes 4
Guest_relations2k, Guest Relations Manager at Windemere Hotel and Conference Center, responded to this review

Thank you for letting us know about your experience and I hope that you would give us another chance to correct our mistakes.. We will work on fixing the issues pointed out to us It is never our intention to provide any guest service less then 5 stars Please feel to contact me at the property to rectify this situation... More 

San Luis Obispo County, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 6, 2014

Normally I don't write bad reviews unless I feel it's something I would want to know as a client. The sewage smell on arrival was really strong, and our reservation, confirmed by phone call two days prior, was wrong. That was corrected, but when we got to our room, the beds were not made up and when we phoned the... More 

Was this review helpful? Yes 2
Guest_relations2k, Guest Relations Manager at Windemere Hotel and Conference Center, responded to this review

Dear Valued Customer, I would first of all like to apologize for your unpleasant experience at our hotel, it was certainly not our intention for you to have anything less then 5 star service, We highly apologize that your first room had the smell issue, we are glad to know your second room was better .Due to the busy season... More 

Tucson
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 10, 2014

This place was so disgusting! Did not even want to walk on the carpets they were so filthy, the bathroom door was coming off the hinges, part of the cabinet was falling off in the kitchen, both chairs were so gross and one had blood stains! Ewww!

Was this review helpful? Yes 3
Guest_relations2k, Guest Relations Manager at Windemere Hotel and Conference Center, responded to this review

Dear Valued guest, I am very sorry that you did not feel that our hotel was up to your standards. We will work diligently on correcting the concerns you had at our property and we hope that you can give us one more try and we will be sure to meet your needs. We do understand its frustrating to deal... More 

Murrieta, California
Top Contributor
63 reviews 63 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed June 21, 2014

Booked this hotel realizing it was cheap so did notvexpect the Marriot! My husband has Parkinsons and I am phyically disabled. We were traveling with our service dog and a service dog in training. Also our adult son and teen grandson. We were visiting older son, wife and 3 small grandchildren.we were put in a kitchenette 2 queen bed room... More 

Was this review helpful? Yes 5
Guest_services2013, Public Relations Manager at Windemere Hotel and Conference Center, responded to this review

Thank you for taking the time to convey your comments regarding your recent experience with our hotel. Please accept our apologies for any inconvenience that you encountered during your stay. It is our goal to provide the highest level of customer service. We would like the opportunity to get a second chance from you More 

Colorado Springs, Colorado
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 22, 2014

I booked a room here between the 14th and the 18th of May. Upon arrival there were toe nail clippings on the floor, mold in the bathroom, the Jacuzzi tub didn't function properly and was missing knobs, my door didn't shut properly, the toilet would barely flush toilet paper, it was a disaster! I alerted the lady at the front... More 

Was this review helpful? Yes 3
Guest_services2013, Guest Relations Manager at Windemere Hotel and Conference Center, responded to this review

We are extremely apologetic for your bad experience, and hope to be able to make it up to you. daily we make sure everything is clean, tidy, and consistent. We spend time each day making sure our rooms are cleaned, We would like to invite you back at a 20% discounted rate next time you are in town. Please bring... More 

Albuquerque, New Mexico
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 19, 2014

Our family decided to try this hotel while on a weekend getaway to visit relatives that lived near by. The proximity to their home was ideal however the rooms were not. We had specifically asked for a room that was not a former smoking room, due to our son's allergies. Instead, we ended up in room that smelled heavily of... More 

Was this review helpful? Yes 2
Guest_services2013, Guest Relations Manager at Windemere Hotel and Conference Center, responded to this review

Dear Valued guest, I am very sorry that you did not feel that our hotel was up to your standards. We will work diligently on correcting the concerns you had at our property and we hope that you can give us one more try and we will be sure to meet your needs. We do understand its frustrating to deal... More 

Greenville, Wisconsin
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 4, 2014

Recently retired we took a spur of the moment trip to AZ to take in spring training. We looked for a bargain, found this place and booked it despite the negative reviews. We were very pleasantly surprised and wonder what others were seeing. Yes, the property is old but our room was clean and comfortable, staff very pleasant and helpful... More 

Was this review helpful? Yes 1
Guest_services2013, Guest Relations Manager at Windemere Hotel and Conference Center, responded to this review

Dear Valued guest, We highly appreciate you choosing our property , we know you had many choices while making the booking, and we are honored to be the hotel of your choice... We would also like to thank you for your candid review. we are currently improving on any issues at our property and our goal is to give each... More 

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