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Holiday Inn Phoenix - Mesa/Chandler

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1600 S. Country Club Dr, Mesa, AZ 85210
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Holiday Inn Phoenix - Mesa/Chandler
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Holiday Inn Phoenix - Mesa/Chandler
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172 reviews from our community

Traveler rating
    42
    61
    32
    23
    14
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43
31
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56
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Vancouver BC
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We booked this hotel for a week during my son's baseball tournament. We were very disappointed when we got there. The rooms were dirty and in need up significant upgrades. We could not open a window in any room we tried, except for one that had a door opening to a shared balcony overlooking the parking lot. This meant the... More 

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Tel Aviv, Israel
Contributor
18 reviews 18 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I stayed in the hotel 2 nights for business trip. The quality of the room is average for that class although the room is very old and outdated. I enjoyed the hospitality and helpful staff that helped were ever they could. Breakfast buffet was very poor, but the again the staff there was very welcoming.

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Doug F, Front Office Manager at Holiday Inn Phoenix - Mesa/Chandler, responded to this review

Thank you very much for your honest review of our hotel. We are very happy that the service your experienced was good and that you felt that you received value for your stay. We will continue to work on the issues you mentioned and hopefully you will return for a visit in the near future. More 

Texas
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 3 weeks ago

An older hotel, this Holiday Inn sits right at the intersection of two major roads and on the third side is the noisy home improvement store mentioned in another review. Even on the sixth floor, if you have a room facing the street, you can hear traffic noise all night. It was so loud, I had to use earplugs in... More 

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Doug F, Front Office Manager at Holiday Inn Phoenix - Mesa/Chandler, responded to this review

Thank you for your comments concerning your stay with us. We have addressed your concerns and are working diligently to improve our product. Your feedback will be instrumental for us and we thank you for staying. More 

Ramona, CA
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 14, 2015

This hotel is in need of major updating if they don't want their ratings to go down. The lobby looks like is could be in a youth hostel. The art work in the lobby and halls could have come from Big Lots. The wall paper in the halls and flooring in the elevators is coming up. The carpeting in the... More 

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Doug F, Front Office Manager at Holiday Inn Phoenix - Mesa/Chandler, responded to this review

I am so sorry that your stay was disappointing, although I am glad to hear that the front desk staff was very friendly and helpful. We are sorry that we did not meet your expectations. More 

Contributor
18 reviews 18 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 9, 2015

Rooms were a little old, especially noticeable in the bathroom, which was quite small. Heating/Cooling System was noisy. Fortunately the weather was nice so I did not run the system at night. In the morning it was a little cold so I turned the heating system on. The burning smell was so overwhelming that I had to turn the system... More 

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Doug F, Front Office Manager at Holiday Inn Phoenix - Mesa/Chandler, responded to this review

Thank you for your review of our hotel. Though we are happy that your room was quiet and clean, we are quite concerned about the Heating/AC unit in your room. We are in the process of checking each and every unit, which is an ongoing project for our Engineering Dept. Again, thank you for your honest review as we strive... More 

1 review
2 of 5 stars Reviewed February 8, 2015

Rooms were a little older but very clean. Staff at desk and housekeeping were nice. Bar and restaurant staff always seemed agitated with customers. They truly seemed like they would rather you not be there spending your money. Bar closed precisely at 11 pm and you are asked to leave the area. Restaurant staff just acted irritated. Yelp said the... More 

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Doug F, Front Office Manager at Holiday Inn Phoenix - Mesa/Chandler, responded to this review

Thank you for your review regarding your stay with us. Though it looks like your experience with the Front Desk and Housekeeping staffs were pleasant, we will address your concerns about the Food & Beverage staff. More 

Eagar, Arizona, United States
Top Contributor
81 reviews 81 reviews
18 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed January 27, 2015

So glad to have been able to read other reviews of this property and give it a try...Got an excellent price on Expedia, so definitely was worth it! As noted by others, check in is friendly and efficient. I had requested a room away from freeway, king size bed and a top floor. I got two out of the three,... More 

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Doug F, Front Office Manager at Holiday Inn Phoenix - Mesa/Chandler, responded to this review

We appreciate your honest feedback of our hotel, since this is a way to be better at what we do. We want to thank you for your response and we want you to know that we strive to be the best, and comments like yours certainly give us confidence in what we do. Hope to see you again soon! More 

Streamwood, Illinois
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 27, 2015

Was very happy at first when we got in our room we had a beautiful view to the pool. Then when I took my daughter off of bed to put her in crib I noticed a bug on pillow. I brought it to front desk and they moved us to room across the hall. Couldn't sleep very well even though... More 

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Doug F, Front Office Manager at Holiday Inn Phoenix - Mesa/Chandler, responded to this review

Thank you for your review. Please be advised that a licensed 3rd party pest control company did a thorough inspection of the room the next day and found "no activity". More 

Senior Contributor
28 reviews 28 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 17, 2015

Reception was very positive. Above friendly, efficient. They told us that the had a big convention group full of young people and it might be loud. (It wasn't.). Room was comfortable, modern, bathroom has been renovated. Room had a fridge, microwave, the only thing that I would have liked was an arm chair besides the desk chair. Still give them... More 

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Doug F, Front Office Manager at Holiday Inn Phoenix - Mesa/Chandler, responded to this review

Thank you very much for your response concerning your stay with us! We take pride in our service here and appreciate you telling us what a fantastic job we are doing. Again thank you and we look forward to your next visit. More 

Green Bay, Wisconsin
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 17, 2015

Lobby, pool and conference areas were clean and nicely appropriated. Rooms on the other hand may be in need of updating. Was not able to get into my room and when maintenance got there they finally ended replacing the whole lock system. Because of that I was late for my business meeting in one of the conference room. When I... More 

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Doug F, Front Office Manager at Holiday Inn Phoenix - Mesa/Chandler, responded to this review

We are very sorry that your stay with us was not up to your expectations. We strive to satisfy our guests and when we fall short of our goal, we appreciate feedback so that we may be able to do better in the future. Thank you for your response to these issues and please be sure that we are addressing... More 

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