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Holiday Inn Phoenix - Mesa/Chandler

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1600 S. Country Club Dr, Mesa, AZ 85210
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Holiday Inn Phoenix - Mesa/Chandler
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Holiday Inn Phoenix - Mesa/Chandler
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176 reviews from our community

Traveler rating
    42
    62
    34
    23
    15
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45
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Haymarket, Virginia
Senior Contributor
47 reviews 47 reviews
17 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The lobby is very nice and the pool is beautiful. Which is probably the best part of this hotel. Everything else about this place is very old and outdated. Holiday Inn should be embarrassed to have there name on the outside of this hotel. Enough said

Was this review helpful? Yes
Iris M, General Manager at Holiday Inn Phoenix - Mesa/Chandler, responded to this review

Thank you for taking the time to post your review, and for sharing your feedback with us. We appreciate your comments regarding your recent stay with us, and we do apologize that we did not meet your expectations. Thank you for your candid feedback, and thank you for choosing Holiday Inn. More 

Reno, Nevada
1 review
1 of 5 stars Reviewed 1 week ago

This hotel is one to avoid. The rooms are supposed to be non-smoking but it is clear they don't enforce the rules and the ventilation system funneled smoke from adjoining rooms into ou room throughout the night. Also, there is no non-smoking area around the pool so there is nowhere ou can go to avoid breathing other people's smoke. The... More 

Was this review helpful? Yes
Iris M, General Manager at Holiday Inn Phoenix - Mesa/Chandler, responded to this review

We would like to apologize for the inconveniences you described. Our management team will be looking into these concerns internally and I'm confident that these items will be rectified. We hope to get another opportunity to meet your traveling needs during your next trip to the area. Thank you for choosing Holiday Inn. More 

San Francisco Bay Area
Top Contributor
102 reviews 102 reviews
102 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Check in was a bit slow but staff was friendly. Our room was large and had a refrigerator. The bed was fairly comfortable and had all non-feather pillows. There were power outlets on each side of the bed (thank you!)--great for charging phones at bedside. The shower/tub combo had minimal mold. Water pressure was decent and the hot water stayed... More 

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Iris M, General Manager at Holiday Inn Phoenix - Mesa/Chandler, responded to this review

We thank you for your comments, and we are sorry for the inconvenience that you may have experienced due to internet service. We sincerely apologize and hope that you will give us the opportunity to better serve you in the future. Thank you for choosing Holiday Inn. More 

1 review
4 of 5 stars Reviewed 3 weeks ago

Property nicely maintained. Close to restaurants and stores. Near highways great access to any part of Phoenix and surrounding suburbs. Room was comfortable. Rooms could use a remodel to be competitive. But was very clean.

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Vancouver BC
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We booked this hotel for a week during my son's baseball tournament. We were very disappointed when we got there. The rooms were dirty and in need up significant upgrades. We could not open a window in any room we tried, except for one that had a door opening to a shared balcony overlooking the parking lot. This meant the... More 

Was this review helpful? Yes 1
Doug F, Front Office Manager at Holiday Inn Phoenix - Mesa/Chandler, responded to this review

We are very sorry that you were disappointed in your stay with us. Thank you for your review. More 

Tel Aviv, Israel
Contributor
18 reviews 18 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed in the hotel 2 nights for business trip. The quality of the room is average for that class although the room is very old and outdated. I enjoyed the hospitality and helpful staff that helped were ever they could. Breakfast buffet was very poor, but the again the staff there was very welcoming.

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Doug F, Front Office Manager at Holiday Inn Phoenix - Mesa/Chandler, responded to this review

Thank you very much for your honest review of our hotel. We are very happy that the service your experienced was good and that you felt that you received value for your stay. We will continue to work on the issues you mentioned and hopefully you will return for a visit in the near future. More 

Texas
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed February 28, 2015

An older hotel, this Holiday Inn sits right at the intersection of two major roads and on the third side is the noisy home improvement store mentioned in another review. Even on the sixth floor, if you have a room facing the street, you can hear traffic noise all night. It was so loud, I had to use earplugs in... More 

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Doug F, Front Office Manager at Holiday Inn Phoenix - Mesa/Chandler, responded to this review

Thank you for your comments concerning your stay with us. We have addressed your concerns and are working diligently to improve our product. Your feedback will be instrumental for us and we thank you for staying. More 

Ramona, CA
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 14, 2015

This hotel is in need of major updating if they don't want their ratings to go down. The lobby looks like is could be in a youth hostel. The art work in the lobby and halls could have come from Big Lots. The wall paper in the halls and flooring in the elevators is coming up. The carpeting in the... More 

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Doug F, Front Office Manager at Holiday Inn Phoenix - Mesa/Chandler, responded to this review

I am so sorry that your stay was disappointing, although I am glad to hear that the front desk staff was very friendly and helpful. We are sorry that we did not meet your expectations. More 

Contributor
18 reviews 18 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 9, 2015

Rooms were a little old, especially noticeable in the bathroom, which was quite small. Heating/Cooling System was noisy. Fortunately the weather was nice so I did not run the system at night. In the morning it was a little cold so I turned the heating system on. The burning smell was so overwhelming that I had to turn the system... More 

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Doug F, Front Office Manager at Holiday Inn Phoenix - Mesa/Chandler, responded to this review

Thank you for your review of our hotel. Though we are happy that your room was quiet and clean, we are quite concerned about the Heating/AC unit in your room. We are in the process of checking each and every unit, which is an ongoing project for our Engineering Dept. Again, thank you for your honest review as we strive... More 

1 review
2 of 5 stars Reviewed February 8, 2015

Rooms were a little older but very clean. Staff at desk and housekeeping were nice. Bar and restaurant staff always seemed agitated with customers. They truly seemed like they would rather you not be there spending your money. Bar closed precisely at 11 pm and you are asked to leave the area. Restaurant staff just acted irritated. Yelp said the... More 

Was this review helpful? Yes
Doug F, Front Office Manager at Holiday Inn Phoenix - Mesa/Chandler, responded to this review

Thank you for your review regarding your stay with us. Though it looks like your experience with the Front Desk and Housekeeping staffs were pleasant, we will address your concerns about the Food & Beverage staff. More 

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