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BEST WESTERN PLUS Mesa

#6 of 57 Hotels in Mesa
Certificate of Excellence
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1563 South Gilbert Road, Mesa, AZ 85204 (Formerly Hampton Inn Phoenix/Mesa)
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BEST WESTERN PLUS Mesa
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BEST WESTERN PLUS Mesa
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101 reviews from our community

Traveler rating
    49
    27
    16
    9
    0
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44
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Florida PanHandle
Top Contributor
111 reviews 111 reviews
36 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was formerly the Hampton. Newly purchased and updated everything was very clean, modern and the beds were very comfy. We stayed 3 nights and had no complaints. If you tell the Native Grill you are a guest they will give you a discount, There food is nothing great, but it is good, and very convenient if you want... More 

Was this review helpful? Yes
Alex S, General Manager at BEST WESTERN PLUS Mesa, responded to this review

Dear Valued Guest: Thank you for the great rating and comments on your recent stay. We hope to see you again in the near future. Take Care, Christy Pharrams General Manager More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Very clean hotel! Parking not bad at all either. The breakfast goes until 9:30 too which for me is great because I don't want to wake up super early! The options at the breakfast bar a good as well!:)

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Alex S, General Manager at BEST WESTERN PLUS Mesa, responded to this review

Dear Amanda, Thank you for taking the time to give us your feedback. I am glad to hear you emjoyed your stay with us. As always if you are ever back in the area we would love for you to stay with us again. Sincerely, Christy Pharrams General Manager More 

Prescott, AZ, United States
1 review
5 of 5 stars Reviewed 1 week ago

The Hotel was really nice but the best part about it was the excellence customer service that I received from when I arrived to when I checked out. I would recommend this Hotel & location to anyone. Even though I didn't get a chance to have there breakfast each morning I heard it was really good.

Review collected in partnership with Best Western

Was this review helpful? Yes
Alex S, General Manager at BEST WESTERN PLUS Mesa, responded to this review

Dear Debbie, Thank you for choosing our hotel for your recent stay. I am delighted that you had a great experience. Please come back and see us again soon. Sincerely, Christy Pharrams General Manager More 

2 reviews
2 of 5 stars Reviewed 1 week ago

Booked on booking.com. Select check in time for 2pm. Arrived at hotel around 2:30pm and told we could not check in cause all rooms were full and check in time was not until 3pm. Short red head at service desk was very rude and not friendly at all. King hotel room had dirty towels, chair, and toilet. The pool floor... More 

Was this review helpful? Yes
Alex S, General Manager at BEST WESTERN PLUS Mesa, responded to this review

Dear valued guest: I wanted to personally apologize for the experience you recieved while at my hotel. I can assure you this is not the norm of our products and services. I would love the opportunity to make things right so if you are ever back in the area i invite you back. Again i truly apologize and greatly apprecaite... More 

Belvidere, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

We stayed 21 days @ this hotel visiting my brother in law who is passing away. Your Staff made this a more enjoyable stay considering the circumstances. They treated us like family. The Manager Christy, and her amazing staff Jill, Shannon, Katrina, Kiana, Andy, Mylo, Stuart, Natalie, and the breakfast staff and all the housekeeping staff made our stay a... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Alex S, General Manager at BEST WESTERN PLUS Mesa, responded to this review

Dear Kim: Thank for your kind words and I am so happy to hear we could make your stay comfortable and accommidating considering the situation. Take care and we wish you and your family all the best. Sincerely, Christy Pharrams General Manager More 

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I highly recommend this Best Western. Formerly, it was another hotel chain. Best Western has nicely remodeled this hotel. The staff is very helpful and the rate is excellent. I will be using this hotel often given the quality.

Review collected in partnership with Best Western

Was this review helpful? Yes
Alex S, General Manager at BEST WESTERN PLUS Mesa, responded to this review

Dear Saintmaker: Thank you for taking your time to give us your feedback from your recent stay. I am so happy to hear you enjoyed your stay. Thank you for choosing Best Western Mesa and hope to see you again. Sincerely, Christy Pharrams General Manager More 

Cortez, CO, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This is a centrally located hotel, the rooms are clean, well kept, the service is wonderful. Staff very helpful. I would definately recommend it for business or leisure. Restruants and stores are within 3 miles of hotel, major highway one block away for e/w travel, and to central Phoenix within 4 miles. KMH

Review collected in partnership with Best Western

Was this review helpful? Yes
Alex S, General Manager at BEST WESTERN PLUS Mesa, responded to this review

Dear Karen H: Thank you for your review on your recent stay. I am so pleased to hear you had a great experience with us. Please come back and see us again! Sincerely, Christy Pharrams General Manager More 

Boulder City, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Great People & Great Place To Stay . Clean rooms and very quiet . Good location and easy access to town and major highways . Also there was many good restaurants close by and major shopping stores like Target and Walmart ETC.

Review collected in partnership with Best Western

Was this review helpful? Yes
Alex S, General Manager at BEST WESTERN PLUS Mesa, responded to this review

Dear Ray S: Thank you for taking the time to give us your feedback and I am so glad you enjoyed your stay. Please come back and see us again soon. Take Care, Christy Pharrams General Manager More 

Safford, Arizona
Top Contributor
55 reviews 55 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We loved this hotel. Here is what we observed: 1. The foyer was very nice and clean. 2. We were checked in right away. When we needed to stay extra nights, they matched the same price that we had found online. 3. The breakfast bar had plenty of choices and the hot food was served hot, the cold food was... More 

Was this review helpful? Yes
Alex S, General Manager at BEST WESTERN PLUS Mesa, responded to this review

Dear valued guest: Thank you for the great review on your recent stay. I am so delighted you enjoyed your stay with us. We hope to see you again soon. Sincerely, Christy Pharrams General Manager More 

Santa Clara, Utah
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 6, 2015

We reserved four rooms for kids/grandkids for my mom's birthday. Check-in went well, rooms were ready. Pool for kids was good, had lots of fun. Breakfast was fairly good. Needed two more waffle makers...long line. Sausage patties/eggs a bit cold. Cleaning staff was on duty but this is where this BW property really fell short. Found long black hairs in... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Alex S, Manager at BEST WESTERN PLUS Mesa, responded to this review

Dear Amingou: Thank you for taking the time to give us your feedback from your recent stay. I am so sorry to see that your accommidations left you less than satisfied. This kind of service is defintiley not the norm of how we do business. Please know that corrective actions have been set into place to ensure this does not... More 

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