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BEST WESTERN PLUS Mesa

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1563 South Gilbert Road, Mesa, AZ 85204 (Formerly Hampton Inn Phoenix/Mesa)
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BEST WESTERN PLUS Mesa
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BEST WESTERN PLUS Mesa
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92 reviews from our community

Traveler rating
    41
    27
    16
    8
    0
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40
19
7
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Santa Clara, Utah
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 of 5 stars Reviewed 1 week ago

We reserved four rooms for kids/grandkids for my mom's birthday. Check-in went well, rooms were ready. Pool for kids was good, had lots of fun. Breakfast was fairly good. Needed two more waffle makers...long line. Sausage patties/eggs a bit cold. Cleaning staff was on duty but this is where this BW property really fell short. Found long black hairs in... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Alex S, Manager at BEST WESTERN PLUS Mesa, responded to this review

Dear Amingou: Thank you for taking the time to give us your feedback from your recent stay. I am so sorry to see that your accommidations left you less than satisfied. This kind of service is defintiley not the norm of how we do business. Please know that corrective actions have been set into place to ensure this does not... More 

Ogden, United States
1 review
3 of 5 stars Reviewed 1 week ago

We were told the pool was heated, but it was quite cold. The breakfast was average but ok. There were pigions messing up the front entrance.Pool was a little dirty. Our tub in the bathroom was peeling the paint that it was restored with a bad job. Back of toilet was dirty and they didn't paint behind it. Otherwise everything... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Alex S, Manager at BEST WESTERN PLUS Mesa, responded to this review

Dear Carol E: Thank you for taking the time to give us your feedback from your stay. It is feedback such as yours that only helps us to improve our products and services. We do hope that should your travels bring you back this way you will give us another opportunity to make things right. Thank you again. Alex S... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I have stayed here for several years. This was one of the best . The staff was friendly and ready to help whenever needed. The location is close to the ball fields in Mesa for ball fans. I'll be there again next year.. .

Review collected in partnership with Best Western

Was this review helpful? Yes
Alex S, Manager at BEST WESTERN PLUS Mesa, responded to this review

Dear 821judithk: Thank you for the nice comment of your recent stay. See you again next spring training! Sincerely, Alex S Manager More 

Colorado
Contributor
11 reviews 11 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed in Mesa on trip to see Rockies in spring training. Had seen some negative reviews about location but we stayed 3 days and had no problems. Great clean hotel rooms. Helpful staff and friendly. Rooms were $100 cheaper than in Scottsdale and not that far to drive to ballpark

Review collected in partnership with Best Western

Was this review helpful? Yes
Alex S, Manager at BEST WESTERN PLUS Mesa, responded to this review

Dear samcolorado: Thank you for choosing our hotel for your spring training stay this year. I am so delighted to hear that everything went well for you. See you again soon and/or next year. Sincerely. Alex S Manager More 

1 review
4 of 5 stars Reviewed 2 weeks ago

Very helpful staff , let us use their computer and printer to print our boarding passes. Great restaurant next door. Clean &compfy room.Front desk gave us places to go in the area. Would stay again. Easy access to airport.

Was this review helpful? Yes
Alex S, Manager at BEST WESTERN PLUS Mesa, responded to this review

Dear Keith T: Thank you for taking the time to give us your feedback! We greatly appreciate the comments and will definitley pass them along to our staff. We hope to see you again soon. Sincerely, Alex S Manager More 

Vancouver BC
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

After checking into an awful hotel in Mesa, we moved to the Best Western Plus in Mesa. It was a very pleasant surprise. The front desk staff , especially Shannon , were great. They bent over backwards to find us the right room. The room was a good size - very clean and the beds and pillows were really comfortable.... More 

Was this review helpful? Yes
Alex S, Manager at BEST WESTERN PLUS Mesa, responded to this review

Dear Malcolm A: Thank you for giving us your feedback from your recent stay. I will definitley make sure and pass along your comments to shannon. We hope you come back and see us again soon. Sincerely, Alex S Manager More 

Amarillo, Texas
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had to switch hotels mid vacation. How horrible the first one was, this one definitely made up for! Friendliest staff we have encountered to date, clean room, comfy bed, air conditioning worked great, nice pool area. We will stay here next time we come to Arizona!

Was this review helpful? Yes
Alex S, Manager at BEST WESTERN PLUS Mesa, responded to this review

Dear Angie W: Thank you for the nice comments on our hotel. I am so pleased you enjoyed your stay with us. Come back and see us again soon. Sincerely, Alex S Manager More 

Buffalo Grove, Illinois
Senior Contributor
49 reviews 49 reviews
49 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Newly remodeled best western, near the freeway and in a strip mall.... 100% occupancy the night I stayed..... Everthing in room worked, and the a/c was super cold.... quiet nights sleep even though I faced the freeway.... No complaints... Given a decent rate, I would return.....

Was this review helpful? Yes
Alex S, Manager at BEST WESTERN PLUS Mesa, responded to this review

Dear Valued Guest: Thank you for choosing our hotel for your recent stay. We always love to hear about our guests experiences and i am so delighted to see your stay went well. Please come back and see us again, Sincerely, Alex S Manager More 

Cottonwood, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel was conveniently located right off of the highway. The service and staff were excellent. The breakfast items were standard in that it offered eggs, meat, juice, coffee, pastries and the usual waffle machine. There was a lot of noise coming from the swimming pool but the problem was resolved quickly. Although the price of the room was on... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Alex S, Manager at BEST WESTERN PLUS Mesa, responded to this review

Dear Carol Henderson: Thank you for taking the time to give us your feedback from your recent stay with us. I am pleased to hear that most of your stay was enjoyable. I do apologize that your accommidations left you less than completely satisfied. We do hope that if your travels bring you back to Mesa we will see you... More 

Lac du Bonnet, Canada
Contributor
11 reviews 11 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Breakfast room was very nice, well stocked. The staff were just excellent, super friendly and helpful. The location of the hotel was convenient with a sports bar restaurant sharing the parking lot. Bed was also comfortable.

Was this review helpful? Yes
Molly C, Manager at BEST WESTERN PLUS Mesa, responded to this review

Penny, thank you so much for the great comment on the staff, service is our top priority. Glad to hear you enjoyed the bed and we hope we have the opportunity to welcome you back soon. More 

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