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BEST WESTERN PLUS Mesa

2.5 of 5 1563 South Gilbert Road, Mesa, AZ 85204 (Formerly Hampton Inn Phoenix/Mesa)
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BEST WESTERN PLUS Mesa
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BEST WESTERN PLUS Mesa
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36 reviews from our community

Traveler rating
    15
    9
    7
    5
    0
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15
5
4
8
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 4 days ago NEW

Best Western Plus in Mesa was easy to get to. Lots of familiar businesses around if we needed any thing. Staff was great to deal with. Would stay again if I travel to this same area. Value was excellent. Pool could have been a little warmer for November so it was more comfortable but we only went down there one... More

Review collected in partnership with Best Western

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Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

Bad motel sign, rooms are outdated, mattress old, sheets oversized, motel ran out of bath towels and bathmats, movie TV channel inoperative all weekend, poor selection of breakfast food items, 1 elevator out-of-service, bathtub slow draining, toilet seat mounted crooked. Night staff had lack of concern. Stay was not at the level of a Best Western Plus.

Review collected in partnership with Best Western

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Calgary
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The Mesa Best Western Plus was a great place to stay. Close to the freeways and so easy to get around. The staff was friendly, helpful and knowledgeable about the area. The hotel is clean and well looked after. The breakfast staff kept everything full and fresh. Will stay here again.

Review collected in partnership with Best Western

Was this review helpful? Yes
Molly C, Manager at BEST WESTERN PLUS Mesa, responded to this review

Debra, thank you so much for the review we really appreciate the comments about the staff, excellent service is a priority to us. We hope we have the opportunity to welcome you back soon! More

Wheeling, West Virginia, United States
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

My wife and I traveled to Arizona to vacation with our son. He got us rooms at the Best Western Plus which was a great location ( about 1/4 mile from his apartment). The rooms were clean and the staff was really friendly and great to work with. The breakfast was adequate but not spectacular. The biggest down fall was... More

Was this review helpful? Yes
Molly C, Manager at BEST WESTERN PLUS Mesa, responded to this review

Bill, thank you so much for the review we appreciate all feedback as it helps us improve. We are glad you enjoyed the location and clean rooms and we certainly hope we have the opportunity to welcome you back. We are more than happy to beat any rate you find online if you give us a call! More

La Puente, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Chose hotel because of out-of-town event we were attending. This turned out to be the best part of the entire trip. Great hotel, friendly staff, very clean rooms. Morning breakfast was more than adequate. The wife and I both recommend this hotel, you will not be disappointed.

Review collected in partnership with Best Western

Was this review helpful? Yes
Molly C, Manager at BEST WESTERN PLUS Mesa, responded to this review

Dennis, thank you so much for the review. We are so happy to hear you enjoyed the hotel and we hope we have the opportunity to welcome you back soon. More

Bellevue, United States
1 review
5 of 5 stars Reviewed October 3, 2014

The hotel was great and the staff were wonderful. The lobby was decorated nicely and the rooms were very comfortable and decorated nicely. I enjoyed the large bathroom and the great breakfasts. We would stay in a Best Western Plus again if we have a chance.

Review collected in partnership with Best Western

Was this review helpful? Yes
Molly C, Manager at BEST WESTERN PLUS Mesa, responded to this review

Arlene, thank you for your review. We are so glad to hear you enjoyed your stay, the large bathrooms and great breakfast! Thank you for the comments on the staff. Providing excellent customer service is a priority to the property. We hope we have the opportunity to welcome you back soon. More

Contributor
14 reviews 14 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed September 28, 2014

Sharp metal on bed caused injury. Beds uncomfortable. AC noisy. Toilet paper and tissues not soft. Odor from carpet/room. No concern for safety of guests. No first aid available. Band aid provided from housekeeper's cart.

Review collected in partnership with Best Western

Was this review helpful? Yes
Molly C, Manager at BEST WESTERN PLUS Mesa, responded to this review

Thank you for your review and I apologize for any issue with the metal on the bed that caused you any problems. We appreciate all comments and will make sure to rectify any issues in the room and take care of any odors. Again we thank you for bringing this to our attention and we will take care of all... More

Carson city, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 27, 2014

This hotel has the best, most friendly people working there. The location is extremely convenient. We always feel like we have returned home when we arrive. The regular staff knows us and goes out of their way to make us comfortable. There is a restaurant next door, so we don't have to leave the parking lot. We look forward to... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Molly C, Manager at BEST WESTERN PLUS Mesa, responded to this review

William, I love to hear we are your home away from home! Thank you so much for taking the time to post a review and we hope we have the opportunity to welcome you back soon. More

Evansville, Indiana
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed September 25, 2014

For the money, I thought the room was very nice. The decor was updated and the room was clean and free of any stains or general wear and tear. I stayed at this hotel for three days. Had I been there only one night, I probably would have given it a higher rating. Like others have said, at night there... More

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed September 10, 2014

We needed to find a hotel because of all the rain that we got on Sunday. SRP was going to be shutting off the power in our area so I called the hotel to see if they had availability and that I needed a pet room. I spoke with Shannon, she was very polite and compassionate when I explained my... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Molly C, Manager at BEST WESTERN PLUS Mesa, responded to this review

Thank you very much for the review we are sorry you had to find a hotel due to the storm but glad we had the opportunity to welcome you. I am so glad to hear Shannon showed you our commitment to provide excellent customer service. I am so glad you enjoyed the bed and the breakfast and I hope we... More

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Additional Information about BEST WESTERN PLUS Mesa

Address: 1563 South Gilbert Road, Mesa, AZ 85204 (Formerly Hampton Inn Phoenix/Mesa)
Phone Number:
Location: United States > Arizona > Central Arizona > Mesa
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Mesa 2.5*
Number of rooms: 115
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Also Known As:
Hampton Inn Phoenix/Mesa Hotel Mesa
Hampton Inn Mesa
Mesa Hampton Inn

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