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BEST WESTERN PLUS Mesa

2.5 of 5 1563 South Gilbert Road, Mesa, AZ 85204 (Formerly Hampton Inn Phoenix/Mesa)
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BEST WESTERN PLUS Mesa
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BEST WESTERN PLUS Mesa
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32 reviews from our community

Traveler rating
    13
    8
    7
    4
    0
See reviews for
13
5
4
6
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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La Puente, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Chose hotel because of out-of-town event we were attending. This turned out to be the best part of the entire trip. Great hotel, friendly staff, very clean rooms. Morning breakfast was more than adequate. The wife and I both recommend this hotel, you will not be disappointed.

Review collected in partnership with Best Western

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Bellevue, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

The hotel was great and the staff were wonderful. The lobby was decorated nicely and the rooms were very comfortable and decorated nicely. I enjoyed the large bathroom and the great breakfasts. We would stay in a Best Western Plus again if we have a chance.

Review collected in partnership with Best Western

Was this review helpful? Yes
Molly C, Manager at BEST WESTERN PLUS Mesa, responded to this review

Arlene, thank you for your review. We are so glad to hear you enjoyed your stay, the large bathrooms and great breakfast! Thank you for the comments on the staff. Providing excellent customer service is a priority to the property. We hope we have the opportunity to welcome you back soon. More

Contributor
13 reviews 13 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Sharp metal on bed caused injury. Beds uncomfortable. AC noisy. Toilet paper and tissues not soft. Odor from carpet/room. No concern for safety of guests. No first aid available. Band aid provided from housekeeper's cart.

Review collected in partnership with Best Western

Was this review helpful? Yes
Molly C, Manager at BEST WESTERN PLUS Mesa, responded to this review

Thank you for your review and I apologize for any issue with the metal on the bed that caused you any problems. We appreciate all comments and will make sure to rectify any issues in the room and take care of any odors. Again we thank you for bringing this to our attention and we will take care of all... More

Carson city, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel has the best, most friendly people working there. The location is extremely convenient. We always feel like we have returned home when we arrive. The regular staff knows us and goes out of their way to make us comfortable. There is a restaurant next door, so we don't have to leave the parking lot. We look forward to... More

Review collected in partnership with Best Western

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Molly C, Manager at BEST WESTERN PLUS Mesa, responded to this review

William, I love to hear we are your home away from home! Thank you so much for taking the time to post a review and we hope we have the opportunity to welcome you back soon. More

Evansville, Indiana
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed September 25, 2014

For the money, I thought the room was very nice. The decor was updated and the room was clean and free of any stains or general wear and tear. I stayed at this hotel for three days. Had I been there only one night, I probably would have given it a higher rating. Like others have said, at night there... More

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed September 10, 2014

We needed to find a hotel because of all the rain that we got on Sunday. SRP was going to be shutting off the power in our area so I called the hotel to see if they had availability and that I needed a pet room. I spoke with Shannon, she was very polite and compassionate when I explained my... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Molly C, Manager at BEST WESTERN PLUS Mesa, responded to this review

Thank you very much for the review we are sorry you had to find a hotel due to the storm but glad we had the opportunity to welcome you. I am so glad to hear Shannon showed you our commitment to provide excellent customer service. I am so glad you enjoyed the bed and the breakfast and I hope we... More

Arvada, Colorado, United States
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed September 9, 2014

Every staff member was friendly, but Tammy C at the front desk was especially professional, courteous, and helpful. By taking an interest in me and providing first rate service, she helped me feel at home during a prolonged visit.

Was this review helpful? Yes
Molly C, Manager at BEST WESTERN PLUS Mesa, responded to this review

Jack, thank you so much for taking the response to post a review and acknowledge the great service provided by Tammy. We hope we have the opportunity to welcome you back soon. More

1 review
3 of 5 stars Reviewed September 9, 2014

This hotel isn't the worst you'll ever stay in and it has quite a few good points. But little things (listed below) add up. Bottom line -- There are better hotels in the area at comparable prices. Keep looking. - Dicey neighborhood. Police activity in parking lot 2 or 3 times -- one of which involved search helicopter. - TV... More

Was this review helpful? Yes
Molly C, Manager at BEST WESTERN PLUS Mesa, responded to this review

Thank you for your review. We appreciate all responses and take all comments very seriously. We have checked all the items you mentioned to make sure they are in proper working order. I apologize for any inconveniences you experienced and thanking you for bringing it to our attention. More

Flagstaff,Az, United States
1 review
5 of 5 stars Reviewed August 26, 2014

I booked this hotel on hotels.com after considering several hotels in the Mesa,Az area. I was looking to get the cheapest rooms possible but after reading reviews on all the hotels in the area, with the cheapest ones getting horrible reviews on service & cleanliness, I settled on a higher mid-range priced hotel- the Best Western PLUS Hotel Mesa. What... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Molly C, Manager at BEST WESTERN PLUS Mesa, responded to this review

Sam, thank you for your review. I am so pleased to hear your experience with our staff helped you relax during your stay! Thank you for your comments on the staff and housekeeping. I am so glad we were able to make your stay comfortable and I hope we can welcome you back soon. More

Contributor
16 reviews 16 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 17, 2014

I really enjoyed my stay. My room was nice and clean however the security lock on the door was broken. The staff here was very friendly. Breakfast was better than expected. One other thing that could be upgraded is the hotel's fax machine. Since I came on business, I needed to fax some papers off, but the fax machine was... More

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Additional Information about BEST WESTERN PLUS Mesa

Address: 1563 South Gilbert Road, Mesa, AZ 85204 (Formerly Hampton Inn Phoenix/Mesa)
Phone Number:
Location: United States > Arizona > Central Arizona > Mesa
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Mesa 2.5*
Number of rooms: 115
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Also Known As:
Hampton Inn Phoenix/Mesa Hotel Mesa
Hampton Inn Mesa
Mesa Hampton Inn

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