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Hilton Phoenix/ Mesa

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1011 W. Holmes Avenue, Mesa, AZ 85210
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Hilton Phoenix/ Mesa
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Hilton Phoenix/ Mesa
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559 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hereford, United States
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Staff was very friendly and accommodating. Would certainly stay again when in the area. The only negative was the toilets...seemed they were designed for toddlers. Comfort toilets would be ideal in ALL hotels. We dislike requesting for a handicap room, as we are not handicapped, but, oh my, getting off the "pot" was difficult!

Review collected in partnership with Hilton Hotels & Resorts

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Phoenix, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

This hotel has everything you need in this part of the Valley of the Sun. The rooms have plenty of space and the location is handy to get around from. Also you are close to shopping and many name brand and local restaurants are within walking distance. Great value, great service, great stay.

Review collected in partnership with Hilton Hotels & Resorts

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california
Top Contributor
67 reviews 67 reviews
45 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I stayed at the Hilton for a week attending a nearby conference. The hotel is an older hotel, but the public areas were very nice and updated. As a Diamond member I was upgraded to a room on the 8th floor on the golf course side of the hotel. The room had sliding glass doors you could open, however because... More 

Was this review helpful? Yes 1
Indianapolis, Indiana
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Older hotel but well maintained. Service quick and friendly. Close to everything you might need. Nice gift shop. The serenity bedding is wonderful-great sleep every night. Very quiet too even though several conventions were in the hotel. Only disappointment was view from room, highway or parking lots, but I want in the room that much. I will definitely stay here... More 

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Las Vegas, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Hilton Mesa is just outstanding the best staff I have come across in the Hilton Family. I stay at a Hilton about 25-35 times a year and always look forward to the Mesa property. The pool and gym are not nice and breakfast is great.

Review collected in partnership with Hilton Hotels & Resorts

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Greg I, Front Office Manager at Hilton Phoenix/ Mesa, responded to this review

Thank you for coming back again to our Hotel and for this excellent review and highest ratings on your stay. We appreciate your comments and I have passed them on to our entire team. We look forward to seeing you again soon. Thank you again. Greg Irwin-Front Office Manager More 

San Diego, California
Top Contributor
53 reviews 53 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

I think this used to be an Embassy Suites. It had a beautiful lobby and nice staff. The rooms were older and clean but I noticed pink mold in the bathroom the day I was leaving. The bathroom was pretty clean but needs a good scrubbing because the water leaked onto the floor from the shower curtain. When I closed... More 

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Greg I, Front Office Manager at Hilton Phoenix/ Mesa, responded to this review

I deeply apologize that you found the room not up to our cleanliness standard. I have shared your observations with our housekeeping staff and our room inspectors. We do hope that you will give us another opportunity to show our improvements on your future stay. Greg Irwin-Director of Front Office More 

Washington DC, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

A very loud party--yelling & screaming from one guest to another--was allow to continue to well past 2:00AM in the central atrium. All room doors overlook the atrium. The manager was useless. We would never recommend this particular Hilton, because on any given night you might experience a similar uncontrolled party...and no sleep.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Greg I, Front Office Manager at Hilton Phoenix/ Mesa, responded to this review

I am very sorry for the noise issues that you experienced during your stay. We work diligently with our staff to ensure each of our guests are respectful of others, while still enjoying their stay or special event. We regret you experienced a noise level that made your stay unpleasant. We hope you will stay with us again the next... More 

Tucson
Reviewer
3 reviews 3 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

could be better--doesn't match the description in the menu. On the other hand, martini was excellent. But the, bartender should be there more often rather than absent for 15 minutes at a time. the Atrium bar should be open longer.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Greg I, Front Office Manager at Hilton Phoenix/ Mesa, responded to this review

Thank you for your review I have shared your comments with the Food and Beverage team. We certainly appreciate your feedback and look forward to having you back with us soon. Greg Irwin-Director of Front Office More 

Tucson, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I likeke this hotel because in the south area of Phoenix. It was clean and quiet. So, I will consider this option again in our next visit to Phoenix. Also This hotel it is located in a very good area and close to to many business. Thanks so much

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Greg I, Front Office Manager at Hilton Phoenix/ Mesa, responded to this review

It was great to hear that you enjoyed your stay. I look forward to welcoming you back on your next stay. Thank you again for sharing your comments. Greg Irwin-Director of Front Office More 

Saint Paul, Minnesota
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

Pool area was nice and uncrowded. Rooms were surprisingly very quiet. Nice bar and lobby appearance. Junior suite was a nice room - the only thing weird is the way the bathroom door opens and blocks the hallway. I'd stay here again.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Greg I, Front Office Manager at Hilton Phoenix/ Mesa, responded to this review

I would like to take this opportunity to thank you for your nice comments with regards to your recent stay with us. We appreciate the comments about the condition of our property and that your enjoyed your accommodations. We look forward to have you back here at the Hilton Mesa Phoenix. Thank you again for sharing your experience. Greg Irwin-Director... More 

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