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Hilton Phoenix/ Mesa

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1011 W. Holmes Avenue, Mesa, AZ 85210
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Hilton Phoenix/ Mesa
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579 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
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Dublin, Ca
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

We had a family reunion at this hotel in June with 100+ temperatures. The staff was great in making sure everyone was comfortable. We had a great meeting room for the reunion right next to the pool. The large atrium and lobby has a very open feel and provides a lot of room for groups to spread out on hot... More 

Review collected in partnership with Hilton Hotels & Resorts

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Temecula, United States
2 of 5 stars Reviewed 1 week ago

Hilton Breakfast staff in a hurry, seemed inconvenienced when we requested to order off menu-we were informed that "all the items are on the buffet" when we wanted to order something fresh. We were not greeted at seating, but well into our meal, coffee/drink orders were only brought after we had to get a server's attention. We were not checked... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Ascot, United Kingdom
Level Contributor
93 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice hotel with very friendly and helpful staff on reception, bell desk, restaurant and bar. Room was spacious and clean. It was mostly quiet, although, the atrium construction can amplify the noise from the bar in certain rooms. Mine was slightly round the corner, so, wasn't so bad. Breakfast was reasonably priced with a good selection of breads, fruit and... More 

Was this review helpful? Yes 1
Greg I, Front Office Manager at Hilton Phoenix/ Mesa, responded to this review

Thank you for sharing a review about your stay with us on Trip Advisor. I do hope the next time your travels bring you to the area you will stay with us at our hotel; we would love to have you. Thank you! Greg Irwin -Director of Rooms More 

Albuquerque, United States
3 of 5 stars Reviewed 1 week ago

The buffet cost $52.00 for three people not including tip. The buffet consisted of scrambled eggs and bacon or sausage with hard hash browns. It is not worth the price and there are plenty of other restaurants within walking distance.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Greg I, Front Office Manager at Hilton Phoenix/ Mesa, responded to this review

Thank you for providing your feedback on your breakfast experience at our hotel. I am so sorry that the options given and the quality was not what you expected. We look for reviews to provide insight, so I really appreciate your feedback. I do hope the next time you are in the area you will give us another chance to... More 

Arlington, TX
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I travel a lot, and I was very impressed with the staff at this Hilton. Everyone who saw me greeted me with a genuine smile and a helpful, cheery attitude. Whether they were shuttle driver, bar staff, the front desk, phone operator, maid service, managers or random person in the hall, they asked how my stay was going and if... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Greg I, Front Office Manager at Hilton Phoenix/ Mesa, responded to this review

Thank you for your review. I am pleased to hear you enjoyed your stay and will let Marge in reservations and all the departments know that they contributed to your enjoyment. It’s difficult to find amazing team members but we are pretty proud of our selection of associates and Managers here at the Hilton Mesa Phoenix. We hope to see... More 

Montreal, Canada
5 of 5 stars Reviewed 1 week ago

The hôtel is excellent in all aspect, services, cleanliness, personnel very courteous and gentil. Good in all aspect. Nice hotel. Good food Parking is very clean Very quiet place Close for all services restaurant, mall, bank, Highway, airport.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Greg I, Front Office Manager at Hilton Phoenix/ Mesa, responded to this review

I am very happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon....safe travels. Greg Irwin-Director of Rooms More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband had meetings and I came along for a quick get away. From the time we registered, to when we left the entire staff we had the pleasure of dealing with was amazing. I needed to have the feather pillows exchanged as they were much firmer than my hubby and I are comforable with and they never hesitated to... More 

Was this review helpful? Yes 1
Greg I, Front Office Manager at Hilton Phoenix/ Mesa, responded to this review

Dear 4x Happy, Thank you for taking the time to share your experience. I am glad to hear you enjoyed your time with us. I do hope when you visit the valley of the sun, you will make it back to us at the Hilton Mesa Phoenix. Thank you again for your comments. Greg Irwin-Director of Rooms More 

Duncanville, United States
5 of 5 stars Reviewed 1 week ago

From the time of arrival to departing this hotel I was impressed with th ecleanliness and layout. the staff from check in to check out was excellent friendly. the hotel was conveniently located to the jobsite and a mall with restaurants. the price was reasonable. I would recommend this hotel to my friends, coworkers and family

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Greg I, Front Office Manager at Hilton Phoenix/ Mesa, responded to this review

Eric, I would first like to say, Thank you for your kind review. It is very much appreciated when comments like yours are shared for every body to read. We take great pride in our service and cleanliness of our hotel. We look forward to welcoming you back in the future... Greg Irwin-Director of Rooms More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We visited in June 2015 for a one night stay on our way traveling through. We didn't make reservations and arrived around 3pm on a Sunday. The only rooms they had left were king suites with pull out couches. We needed four beds so we got two of them. The rooms were clean and had a separate fridge/ wet bar... More 

Was this review helpful? Yes
Greg I, Front Office Manager at Hilton Phoenix/ Mesa, responded to this review

Thank you for your feedback regarding our pull out sofas. We know how important a good night sleep is and your comments will help us to improve the situation. We hope you will consider staying with us again in the future when passing through, we can place you in a 2 queen accommodation. Thank you Greg Irwin-Director of Rooms More 

Phoenix/Mesa, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Hotel was great, but there was a wasp nest near the furthest of 2 hot tubs (wasps stung my wife and daughter). Staff didn't remove the nest for several days which was disappointing. This is 200 characters.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Greg I, Front Office Manager at Hilton Phoenix/ Mesa, responded to this review

I sincerely apologize for your unfortunate incident at our hotel and appreciate your feedback. Our number one priority is the health and safety of our guests. Please contact me directly at 480-833-5555 ext 7129 so I can speak with you about this matter. Greg Irwin-Director of Rooms More 

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