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Hilton Phoenix/ Mesa

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1011 W. Holmes Avenue, Mesa, AZ 85210
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Hilton Phoenix\/ Mesa
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603 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oxford
Level Contributor
35 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

This has been a perfect hub for the end of our vacation. The staff are helpful on reception. Our room is well stocked and cleaned everyday - including time taken to put my daughters giant penguin in a new location each day. The kids adore the free m&m's and time at the pool each afternoon to cool down.

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Paulden, United States
1 review
4 of 5 stars Reviewed 1 week ago

The staff are friendly, and really work hard to make your experience pleasant. The one hot tub does not work, and chairs were hard to obtain on a busy time poolside. The breakfast was not served until 0630 so if you needed to be at a place of business by 0630 or 0700, you missed out on breakfast at the... More 

Review collected in partnership with Hilton Hotels & Resorts

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Winslow
1 review
3 of 5 stars Reviewed 2 weeks ago

The hotel's cooling system was poor in the lobby and conference center. The room was cool and quiet. The staff didn't disclose this when our company rented the conference center. It was very uncomfortable for our group. We did attempt to have additional fans cool the room however they ran out of fans. It was quite a miserable experience since... More 

Review collected in partnership with Hilton Hotels & Resorts

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Greg I, Front Office Manager at Hilton Phoenix/ Mesa, responded to this review

Dear Dawn B: Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry that the hotel could not cool down to a comfortable temperature for you and your group. During this time of year we have been hitting records for heat and humidity which... More 

New York City, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

The worst service ever. Rude food and beverage people. Don't expect to have any food delivered to your room past 10:30PM even though the menu states that it's available until 11PM. The employees are in a rush to get home. There is no manager on premise at night and it's a big free-for-all.

Review collected in partnership with Hilton Hotels & Resorts

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Greg I, Front Office Manager at Hilton Phoenix/ Mesa, responded to this review

We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.... More 

El Paso, Texas
2 reviews
4 of 5 stars Reviewed 2 weeks ago

The hotel was very nice and everything was clean in appearance, no complaints on this. But, our room was not ready by the guaranteed check in time even though I did call ahead of time to make sure it was going to be ready. Tired after a long drive, then had to wait about an hour in the lobby for... More 

Review collected in partnership with Hilton Hotels & Resorts

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Greg I, Front Office Manager at Hilton Phoenix/ Mesa, responded to this review

Diana, Thank you for selecting our hotel for your visit in Mesa Phoenix and for the positive ratings on your stay. We appreciate the compliments but also apologize for the issues you experienced on your wait for your room. I have reviewed your comments and have spoken to the Front Office Manager and our Housekeeping Department to recognize rooms which... More 

TTucsonTT, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Very nice rooms, clean and comfortable. Did not have the "distinct hotel room smell"! We had a large group staying there and most said it was a great pleasant place to stay. Do not expect to get much work done if you need the internet though, the reception is VERY limited!

Review collected in partnership with Hilton Hotels & Resorts

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Greg I, Front Office Manager at Hilton Phoenix/ Mesa, responded to this review

Connie, thank you for you and your conference being with us and for this very positive review and high ratings on your stay at our hotel. I hope the smell was a positive "we use Fabreeze for our room fragrance" which reminds and comforts most guests of home. In regards to our intranet we have just recently updated our network... More 

Phoenix, Arizona
Level Contributor
90 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Clean spacious, comfortable room with refrigerator, coffee maker, desk and large comfortable chair. Came for a conference and the location is superb! Just off the 60 and Alma School Rd. close to lots of shopping and restaurants. The ball rooms were not a far walk from the elevators. They give a m&m snack at night. The hotel served a couple... More 

Was this review helpful? Yes
Greg I, Front Office Manager at Hilton Phoenix/ Mesa, responded to this review

Thank you for being with us and taking the time to provide such a excellent review, high rating, and all the compliments. We hope to be of service to you again in the near future. Greg Irwin-Rooms Division Manager More 

Tucson, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The Hilton Phoenix Mesa has always been home away from home. I have always felt welcomed and appreciated. I have always encountered great service from everyone I have come in contact in this location.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Greg I, Front Office Manager at Hilton Phoenix/ Mesa, responded to this review

Abdie, thank you for being with us and for your this very positive review and ratings on your stay at our hotel. The best compliment we can hear, is that our hotel felt like a home away from home. Our hotel staff is all about building relationships so we may make each and every guests stay a WOW or in... More 

Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

In our most recent road trip we decided to stay at this hotel, very nice and well kept property. My kids truly enjoyed the pool and I really like to fitness center. Good location and nice friendly front desk staff

Was this review helpful? Yes
Greg I, Front Office Manager at Hilton Phoenix/ Mesa, responded to this review

Bery A, thank you so very much for your recent review. We always look forward to our guests feedback on there experiences while staying here at the Hilton Mesa. Thank you for your comments and it was great to hear you and your family enjoyed the hotel and amenities that the hotel had to offer. We look forward to your... More 

Medford, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I was very satisfied with my stay at the Phoenix/Mesa Hilton. This is a very pleasant hotel. From check in, to the cleanliness of the room, to the delicious free breakfast, to departure, the staff at this hotel are friendly, professional and organized.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Greg I, Front Office Manager at Hilton Phoenix/ Mesa, responded to this review

Bruce, thank you for your review of your past stay at our hotel. Hearing from our guests helps us provide the best experience possible. We appreciate your comments and our hope is to have you back with us as soon as possible. Greg Irwin- Rooms Division Manager More 

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