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All 55 Mesa hotels

Extended Stay America - Phoenix - Mesa - West

2.0 of 5 Hotel   |   1920 W. Isabella, Mesa, AZ 85202 (Formerly Homestead Studio Suites - Phoenix - Mesa)
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Extended Stay America - Phoenix - Mesa - West
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Ranked #31 of 55 Hotels in Mesa
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44 reviews from our community

Traveler rating
    6
    6
    11
    9
    12
See reviews for
10
14
8
6
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Mesa, Arizona, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

This hotel was my first experience with an extended stay facility. I was pleased with the staff (except two younger guys who primarily worked evenings) as they tried very hard to accomodate us. We had plumbing issues at the start, but they took care of those very quickly. We had some power outages and our a/c went out, but they... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review

Thank you so much for staying with us. I'm disappointed to hear that we were unable to accommodate you with all that was promised during your reservation process. Please accept my apologies for the unfortunate issues during your visit. I will investigate further into the misinformation with our central reservations and corporate office. I really appreciate your bringing these issues... More

1 review
2 of 5 stars Reviewed 3 weeks ago

My first experience with this hotel location will unfortunately be my last. The staff was friendly enough to deal with and was always fairly courteous... but there were several things about my visit that left me not wanting to return. First, the photos of the room depicted a table in the "kitchen area" that had chairs for two people. This... More

Was this review helpful? Yes
Tempe, Arizona
2 reviews
2 of 5 stars Reviewed 4 weeks ago

If you are in a bind and don't care about where you sleep, then stay. Its cheap and you get what you pay for. Other than that, I would not recommend for families to stay until after the renovation. I tried to give the place the benefit of the doubt because it was super cheap and nearby, but there were... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review

Thank you for taking the time to write a review of our hotel. I apologize for the issues you encountered with the condition of your room. I will be meeting with our housekeeping and maintenance staffs to ensure your experience is not repeated. Thank you for bringing this to our attention. We hope to have the opportunity to provide you... More

Lenoir City
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 9, 2014

We needed a place that was convenient to a family member that had just been placed in an assisted living facility and this was only about 1 1/2 miles away. The bed was great and we had a little kitchenette which helped us with some of our meals. To our surprise, they had coffee and granola bars and muffins and... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review

Thank you so much for staying with us. We are happy to hear that we were able to accommodate you during your family visit. We're pleased to know that you enjoyed your comfortable bed and fully equipped kitchen, as well as, our grab-and-go breakfast. Thank you again for your review. We hope to see you again in the future. More

Long Island, New York
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 17, 2014

We chose the room because of price and location. We selected a non-smoking room. The room was clean, and did not smell of smoke. The room had some repair issues. The refrigerator constantly leaked water onto the floor, which was a slipping hazard. There were a few small cosmetic issues, but a major repair needed is the inside door handle... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review

Thank you for your recent review of the property. Please accept my apologies for the maintenance issues you experienced with your refrigerator and your door handle. I will be sharing your comments with my maintenance staff so that these issues can be resolved. Thank you for bringing this to my attention. As well, we work very hard to ensure our... More

Bisbee, Arizona
Top Contributor
58 reviews 58 reviews
9 hotel reviews
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed August 13, 2014

Some real low lifes. Two pit bulls off a leash probably guarding their master's stash along with other unsavory characters. Real surprised as I thought this part of Mesa was okay. Nice landscaping and a Starbucks in the area. Great staff, polite and helpful. Even the room was nice. Small but a big flat screen, kitchenette, fridge, 2 burner electric... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review

Dave - Thank you for your recent review of your experience. We are glad that you found our staff to be friendly and your room to be nice; however, we apologize that you did not feel comfortable at our hotel. We take our guest's safety very seriously. We will continue working to provide a safe and pleasant experience for all... More

Mesa
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 13, 2014 via mobile

Not sure hotel guests should stay right next to long-term residents of hotel. No night security made the surrounding area somewhat questionable. Room appliances should be checked for good working condition and no room odor of a smoke smell in a non-smoking room.

Was this review helpful? Yes 4
Mesa
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed April 7, 2014

Full kitchenette , flat screen tv, roomy all around, including shower/tub. Pretty Quiet considering it's location. Easy to find off freeway(60). Helpful staff. Great location, try the Barrio Pizza, not to far away. Bomb Pizza and Spaghetti.

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review

The staff and I appreciate your kind remarks. We’re so pleased to hear that you enjoyed your time at our hotel including our spacious suites with fully equipped kitchens and friendly staff. Thank you for choosing Extended Stay Hotels. We look forward to providing you with another comfortable stay in the future! More

Spokane
Contributor
15 reviews 15 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 20, 2013

I had problems with Extended Stay America right from the outset. Unable to get an email confirmation despite multiple attempts. Price was altered at check-in, due "additional taxes"! I am a long-term guest, but always seem to have "noisy" neighbors lodged next door, although there are many other rooms available. In conclusion, I would probably look for other options in... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review

Thank you for your review on our property. I sincerely apologize for the issues you've had during your stay with us. Thank you for bringing this attention to us, I will speak with the front office staff to give more clarification during reservations and following through. We hope you continue your stay with us, if there is anything we can... More

Tempe
2 reviews
5 of 5 stars Reviewed November 17, 2013

I have stayed here 3 separate times over the past 4 years and have always been quite pleased. The staff is very friendly and accommodating and quick to resolve any issue regardless of how minor. I dealt with Carly and Angel most often and they both were complete delights to work with. I highly recommend this location for anyone needing... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review

Thank you for your recent review of our property. I am very pleased to receive such flattering comments about our accommodations and staff. I will be sure to pass on the comments to Angel and Carly. We hope that you will continue to stay with us when you are in the area. Thank you again for your great review. More

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Additional Information about Extended Stay America - Phoenix - Mesa - West

Address: 1920 W. Isabella, Mesa, AZ 85202 (Formerly Homestead Studio Suites - Phoenix - Mesa)
Phone Number:
Location: United States > Arizona > Central Arizona > Mesa
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Phoenix - Mesa - West 2*
Number of rooms: 123
Reservation Options:
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Also Known As:
Homestead Studio Suites Phoenix-Mesa Hotel Mesa
Extended Stay America Mesa

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