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Extended Stay America - Phoenix - Mesa - West

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1920 W. Isabella, Mesa, AZ 85202 (Formerly Homestead Studio Suites - Phoenix - Mesa)
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Extended Stay America - Phoenix - Mesa - West
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Extended Stay America - Phoenix - Mesa - West
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55 reviews from our community

Traveler rating
    8
    8
    14
    11
    14
See reviews for
17
15
8
8
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Lowell, Massachusetts
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I visited with my wife and my parents, so I had two rooms. Each room was very spacious, and clean. The only time we spent in the rooms were to sleep pretty much, and use the Free-wifi to search for how to get places. It's very convenient to the highway, and their is a Starbucks directly in front of the... More 

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1 review
3 of 5 stars Reviewed 5 days ago NEW

We spent 2 nights at this hotel while in Phoenix visiting family. We didn't intend to spend a great deal of time in our room, so we didn't need deluxe accommodations, which is good because this certainly isn't deluxe. Let me start with the positives: the staff was very friendly; the location was wonderful for our visit, and easy to... More 

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England
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed February 18, 2015

We stayed here for a week. It is clean and basic, but nothing fancy. The location is good with a Starbucks, Good Egg and other amenities near by. We didn't use the kitchenette (except for the fridge) so can't comment on that. Rooms could use a lick of paint and update of fixtures, carpet, tile ect... However, if you are... More 

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Manager_11525, Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review

Thank you for your review. I appreciate your honesty. Reviews like yours helps to make improvements to our property. We are slowly but surely replacing carpet, tiles and paint where needed. I hope you get to enjoy our updated rooms in the future if your travels brings you to the area. More 

colorado springs
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 17, 2015

I have stayed at this hotel twice a year for the past 3 years and never had a problem. This trip in February 2015 I had many problems. First thing was that I had the refrigerator go out and it took them 2 days to replace it so most of my food went bad. They had instituted a new program... More 

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Manager_11525, Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review

Thank you for staying with us during your travels. I deeply apologize for the lack of urgency meeting your needs on our part. I am not happy to hear we have failed on our mission to provide the accommodation you deserve. I will share this review with my entire team to ensure we learn from this to prevent this from... More 

Mesa, Arizona
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed January 28, 2015

I stayed here in October of 2014. Do not stay here under any circumstances. The rooms have a kitchenette, however, you have to go to the front desk and check out pots, pans, and cooking utensils like some sort of beggar. The microwave in our room didn't work, and their solution was to offer to move us to another room,... More 

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Cedar Falls, Iowa
Contributor
11 reviews 11 reviews
3 of 5 stars Reviewed January 24, 2015

This was a great location right off hwy 60. Convenient to places we wanted to go. However, the bathroom was terrible with an old shower/tub that didn't work well and an exhaust fan hook up to the light switch that sounded like the start of WWIII every time the switch was turned on. Property needs updating to make it comfortable.... More 

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Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review

Thank you for staying at our property during your travels. I appreciate your review and would like to apologize for the maintenance issues in the bathroom. I will have these items corrected to ensure this issue doesn't occur in the future. I hope you will consider staying with us in the future if your travels bring you to the area.... More 

Buffalo, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed January 10, 2015

I was in town for multiple interviews and needed an affordable place to stay with a central location to the interviews. The staff was very friendly upon my very late arrival. The room was basic, but had a nice mini kitchen area. The hotel offers pots/pans & utensils if needed. Everything seemed well cleaned. The bed/bedding was not the most... More 

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Tucson, Arizona
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 6, 2015

EXCEPTIONAL customer service!!! They really went out of their way to accommodate us. They room super clean. PROBLEM: no toiletries at all, just a very drying hand soap. If you needed dishes, you have to go to the front desk and request them. Who wants to go down the lonely hallway, in your pj's lets say at 1am, if you... More 

Was this review helpful? Yes 1
Arizona
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 20, 2014

To start out I will say I have stayed here 2 separate times. The first time was about 7 months ago and it was a complete nightmare. The staff was rude and were far from being accommodating! The room wasn't the cleanest and we had plumbing and AC issues! This being said I swore I would never stay here again.... More 

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Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review

Thank you so much for staying with us again. I'm happy to read that your second stay was better than your first. I am so pleased that my staff went above and beyond to accommodate you, and that you found us to be a great value. Thanks to your feedback, we can continue to work on providing an exceptional stay... More 

Golden Valley, Arizona
Senior Contributor
34 reviews 34 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 3, 2014

Rooms were clean. Front desk staff fantastic, remembered our names. Small kitchenette that works if only staying for a few days. Wi-Fi available. Cupboards have necessary needs to cook a small meal. Beds acceptable. Great location.

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review

Thank you for taking the time to review the property. I love to hear positive comments about our hotel and my team. I will share this review with my team and give them the recognition they deserve. More 

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