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All 55 Mesa hotels

Extended Stay America - Phoenix - Mesa - West

2.0 of 5 Hotel   |   1920 W. Isabella, Mesa, AZ 85202 (Formerly Homestead Studio Suites - Phoenix - Mesa)
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32%
Ranked #32 of 55 hotels in Mesa
  • Overview
  • Reviews (40)
  • Photos (13)
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  • Room tips (9)
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40 people have reviewed this hotel

Traveler rating
    6
    5
    10
    7
    12
See reviews for
9
12
7
6
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Long Island, New York
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

We chose the room because of price and location. We selected a non-smoking room. The room was clean, and did not smell of smoke. The room had some repair issues. The refrigerator constantly leaked water onto the floor, which was a slipping hazard. There were a few small cosmetic issues, but a major repair needed is the inside door handle... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review

Thank you for your recent review of the property. Please accept my apologies for the maintenance issues you experienced with your refrigerator and your door handle. I will be sharing your comments with my maintenance staff so that these issues can be resolved. Thank you for bringing this to my attention. As well, we work very hard to ensure our... More

Bisbee, Arizona
Top Contributor
50 reviews 50 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Some real low lifes. Two pit bulls off a leash probably guarding their master's stash along with other unsavory characters. Real surprised as I thought this part of Mesa was okay. Nice landscaping and a Starbucks in the area. Great staff, polite and helpful. Even the room was nice. Small but a big flat screen, kitchenette, fridge, 2 burner electric... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review

Dave - Thank you for your recent review of your experience. We are glad that you found our staff to be friendly and your room to be nice; however, we apologize that you did not feel comfortable at our hotel. We take our guest's safety very seriously. We will continue working to provide a safe and pleasant experience for all... More

Mesa
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 13, 2014 via mobile

Not sure hotel guests should stay right next to long-term residents of hotel. No night security made the surrounding area somewhat questionable. Room appliances should be checked for good working condition and no room odor of a smoke smell in a non-smoking room.

Was this review helpful? Yes 4
Mesa
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed April 7, 2014

Full kitchenette , flat screen tv, roomy all around, including shower/tub. Pretty Quiet considering it's location. Easy to find off freeway(60). Helpful staff. Great location, try the Barrio Pizza, not to far away. Bomb Pizza and Spaghetti.

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review

The staff and I appreciate your kind remarks. We’re so pleased to hear that you enjoyed your time at our hotel including our spacious suites with fully equipped kitchens and friendly staff. Thank you for choosing Extended Stay Hotels. We look forward to providing you with another comfortable stay in the future! More

Spokane
Contributor
15 reviews 15 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 20, 2013

I had problems with Extended Stay America right from the outset. Unable to get an email confirmation despite multiple attempts. Price was altered at check-in, due "additional taxes"! I am a long-term guest, but always seem to have "noisy" neighbors lodged next door, although there are many other rooms available. In conclusion, I would probably look for other options in... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review

Thank you for your review on our property. I sincerely apologize for the issues you've had during your stay with us. Thank you for bringing this attention to us, I will speak with the front office staff to give more clarification during reservations and following through. We hope you continue your stay with us, if there is anything we can... More

Tempe
2 reviews
5 of 5 stars Reviewed November 17, 2013

I have stayed here 3 separate times over the past 4 years and have always been quite pleased. The staff is very friendly and accommodating and quick to resolve any issue regardless of how minor. I dealt with Carly and Angel most often and they both were complete delights to work with. I highly recommend this location for anyone needing... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review

Thank you for your recent review of our property. I am very pleased to receive such flattering comments about our accommodations and staff. I will be sure to pass on the comments to Angel and Carly. We hope that you will continue to stay with us when you are in the area. Thank you again for your great review. More

Mineola, Texas
2 reviews
5 of 5 stars Reviewed November 16, 2013

When we checked in, I ask if there were any King size beds available and was informed that there were none at that time. I had explained that my wife and I had stayed in two hotels on our trip and both were Queen size beds and that we did not sleep well in this size bed as we have... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review

Thank you for your recent review of our property. I am very pleased to hear that our staff took care of you and your request for a king room. I am also happy to know that you were comfortable and enjoyed the accommodations. Thank you for the kind words. We hope that you will visit us again in the future... More

Houston, Texas, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 8, 2013

When we booked the hotel,location was the key reason. At first the room was not one of the updated ones but thanks to staff member "Carly" it was corrected the next day. We were there for a week for a Wedding and a Football game. And a staff member "Ashley" came to our aid again when we needed to print... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review

Eric - Thank you for your recent review of our property. I am happy to hear that you were well taken care of by our staff. I will be sure to pass on your kind comments to the entire team, including Carly and Ashley. We hope that you will visit us again if your travels bring you back to our... More

Pasadena, California
1 review
3 of 5 stars Reviewed October 21, 2013 via mobile

The room was pretty cool for the price, i arrived 2 hours before check in coming from California, the lady at the front checked me in ahead with no problem, housekeeping was still cleaning but she found a room already cleaned just to get me checked in. The room was nice and clean will definitely stay here again! Facility was... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review

Thank you for your recent survey of our property. We are glad to hear that our staff was able to provide you with an early check-in and great service during your stay. As well, it is great to read that you found your room to be clean. We hope that you will visit us again if your travels bring you... More

1 review
3 of 5 stars Reviewed September 12, 2013 via mobile

Staff was super nice but originally my husband came in and the lady told him all they had was a room with a leaky shower faucet they had us look at the room first to see if we were ok with it. Then my husband told me they were going to charge us over $70. I told him online its... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review

The staff and I appreciate your kind remarks. We’re so pleased to hear that you enjoyed your time at our hotel including our spacious suites with fully equipped kitchens and friendly staff. Thank you for choosing Extended Stay Hotels. We look forward to providing you with another comfortable stay in the future! More

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Additional Information about Extended Stay America - Phoenix - Mesa - West

Address: 1920 W. Isabella, Mesa, AZ 85202 (Formerly Homestead Studio Suites - Phoenix - Mesa)
Phone Number:
Location: United States > Arizona > Central Arizona > Mesa
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Phoenix - Mesa - West 2*
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Also Known As:
Homestead Studio Suites Phoenix-Mesa Hotel Mesa
Extended Stay America Mesa

13 photos of this hotel

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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