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Extended Stay America - Phoenix - Mesa - West

2.0 of 5 1920 W. Isabella, Mesa, AZ 85202 (Formerly Homestead Studio Suites - Phoenix - Mesa)
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Extended Stay America - Phoenix - Mesa - West
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Extended Stay America - Phoenix - Mesa - West
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47 reviews from our community

Traveler rating
    6
    8
    11
    10
    12
See reviews for
12
14
8
7
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Arizona
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

To start out I will say I have stayed here 2 separate times. The first time was about 7 months ago and it was a complete nightmare. The staff was rude and were far from being accommodating! The room wasn't the cleanest and we had plumbing and AC issues! This being said I swore I would never stay here again.... More 

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Golden Valley, Arizona
Senior Contributor
34 reviews 34 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Rooms were clean. Front desk staff fantastic, remembered our names. Small kitchenette that works if only staying for a few days. Wi-Fi available. Cupboards have necessary needs to cook a small meal. Beds acceptable. Great location.

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Manager_11525, Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review

Thank you for taking the time to review the property. I love to hear positive comments about our hotel and my team. I will share this review with my team and give them the recognition they deserve. More 

Hawaii Kai, Hawaii
Contributor
19 reviews 19 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The location is in a great location; across from a massage spa, jamba juice, starbucks, a drive down to several food chains, restaurants. Less than a mile drive to the hwy, but the STAFF, the staff including management lilian and attendant takishi were ridiculously a mess. According to the male guest service, this extended stay/homestead policy is to only have... More 

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Mesa, Arizona, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 30, 2014

This hotel was my first experience with an extended stay facility. I was pleased with the staff (except two younger guys who primarily worked evenings) as they tried very hard to accomodate us. We had plumbing issues at the start, but they took care of those very quickly. We had some power outages and our a/c went out, but they... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review

Thank you so much for staying with us. I'm disappointed to hear that we were unable to accommodate you with all that was promised during your reservation process. Please accept my apologies for the unfortunate issues during your visit. I will investigate further into the misinformation with our central reservations and corporate office. I really appreciate your bringing these issues... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 29, 2014

My first experience with this hotel location will unfortunately be my last. The staff was friendly enough to deal with and was always fairly courteous... but there were several things about my visit that left me not wanting to return. First, the photos of the room depicted a table in the "kitchen area" that had chairs for two people. This... More 

Was this review helpful? Yes 1
Tempe, Arizona
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed September 19, 2014

If you are in a bind and don't care about where you sleep, then stay. Its cheap and you get what you pay for. Other than that, I would not recommend for families to stay until after the renovation. I tried to give the place the benefit of the doubt because it was super cheap and nearby, but there were... More 

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Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review

Thank you for taking the time to write a review of our hotel. I apologize for the issues you encountered with the condition of your room. I will be meeting with our housekeeping and maintenance staffs to ensure your experience is not repeated. Thank you for bringing this to our attention. We hope to have the opportunity to provide you... More 

Lenoir City
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 9, 2014

We needed a place that was convenient to a family member that had just been placed in an assisted living facility and this was only about 1 1/2 miles away. The bed was great and we had a little kitchenette which helped us with some of our meals. To our surprise, they had coffee and granola bars and muffins and... More 

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Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review

Thank you so much for staying with us. We are happy to hear that we were able to accommodate you during your family visit. We're pleased to know that you enjoyed your comfortable bed and fully equipped kitchen, as well as, our grab-and-go breakfast. Thank you again for your review. We hope to see you again in the future. More 

Long Island, New York
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 17, 2014

We chose the room because of price and location. We selected a non-smoking room. The room was clean, and did not smell of smoke. The room had some repair issues. The refrigerator constantly leaked water onto the floor, which was a slipping hazard. There were a few small cosmetic issues, but a major repair needed is the inside door handle... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review

Thank you for your recent review of the property. Please accept my apologies for the maintenance issues you experienced with your refrigerator and your door handle. I will be sharing your comments with my maintenance staff so that these issues can be resolved. Thank you for bringing this to my attention. As well, we work very hard to ensure our... More 

Bisbee, Arizona
Top Contributor
61 reviews 61 reviews
10 hotel reviews
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed August 13, 2014

Some real low lifes. Two pit bulls off a leash probably guarding their master's stash along with other unsavory characters. Real surprised as I thought this part of Mesa was okay. Nice landscaping and a Starbucks in the area. Great staff, polite and helpful. Even the room was nice. Small but a big flat screen, kitchenette, fridge, 2 burner electric... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review

Dave - Thank you for your recent review of your experience. We are glad that you found our staff to be friendly and your room to be nice; however, we apologize that you did not feel comfortable at our hotel. We take our guest's safety very seriously. We will continue working to provide a safe and pleasant experience for all... More 

Mesa
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 13, 2014 via mobile

Not sure hotel guests should stay right next to long-term residents of hotel. No night security made the surrounding area somewhat questionable. Room appliances should be checked for good working condition and no room odor of a smoke smell in a non-smoking room.

Was this review helpful? Yes 4
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Additional Information about Extended Stay America - Phoenix - Mesa - West

Address: 1920 W. Isabella, Mesa, AZ 85202 (Formerly Homestead Studio Suites - Phoenix - Mesa)
Phone Number:
Location: United States > Arizona > Central Arizona > Mesa
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Phoenix - Mesa - West 2*
Number of rooms: 123
Reservation Options:
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Also Known As:
Homestead Studio Suites Phoenix-Mesa Hotel Mesa
Extended Stay America Mesa

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