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Extended Stay America - Phoenix - Mesa - West

2.0 of 5
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1920 W. Isabella, Mesa, AZ 85202 (Formerly Homestead Studio Suites - Phoenix - Mesa)
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Extended Stay America - Phoenix - Mesa - West
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62 Reviews from our TripAdvisor Community

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Mesa, Arizona
1 review
1 of 5 stars Reviewed December 2, 2015

The housekeeping does not do their job, they came into our room with no notice in a non-emergency situation and the maintnence says he will be back to fix something but does not come back. I think the housekeeping was trying to steal. An AWFUL motel 6 is better and that is saying something. Continental breakfast sucks. Lots of crimes.

Helpful?
Thank Brent Q
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the service issues you experienced. To uphold our company’s high standards, I will use your comments as a training to coach our staff on the importance of safety and following protocol to ensure your experience is not repeated. We continually... More 

Anywhere, MD
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed October 24, 2015

I'd like to give a better review. I got a reasonably priced room when I needed it. But there were just so many issues. I booked a month in advance, but there were no clean rooms when I arrived. I requested a non-smoking room and got one that smelled like an ashtray and dog urine sprayed with Febreeze. The smoke... More 

Helpful?
Thank InfrqntTrvlr
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review

Thank you for taking the time to review our property. The situations you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will review our cleaning and room inspection procedures with our staff to ensure our property meets our company’s high cleanliness standards. Please know that guest safety is our first priority, and... More 

Perth, Australia
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed September 20, 2015

I visited Phoenix for a couple of days in '14.. The aesthetics of the room itself isn't bad for the price. Its just the overwhelming smell of SMOKE that bothered me, also the ants.. If it wasn't for that the place would be pretty decent. I cannot complain about the staff as they were friendly and helpful.

Helpful?
Thank Monica C
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review

Thank you for taking the time to review the property. I appreciate your comments regarding our staff; however, I sincerely apologize for the cleanliness issues you experienced. In response to your feedback, I will be working with our housekeeping staff and outside vendor to ensure the mentioned cleanliness issues are eliminated. Additionally, I will make sure we are better enforcing... More 

Mesa, Arizona
Level Contributor
4 reviews
5 of 5 stars Reviewed August 16, 2015

While stay here for 14 days, I received the best guest services that I have in a long time. The staff was amazing and very friendly. They were always positive and willing to make me the comfortable possible. They had very clean rooms and great breakfast options, such as fresh fruit, hot cocoa, coffee, oatmeal, granola bars, and a variety... More 

Helpful?
Thank Rocqette
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our fully equipped kitchens, friendly staff and comfortable rooms. I’m thrilled we were able to provide you with a home away from home experience! Once more, thank you... More 

Mesa, Arizona
1 review
5 of 5 stars Reviewed August 1, 2015

I Love this Hotel!!! The Staff here is Absolutely a Blessing. I love how Professional they are. If I had to rate the Hotel and my personal experience, I would give them an A+. Like Angel, Ashley, and Alex who are apart of the Amazing Staff!!! Even the people who I met just walking by are really sweet and kind.... More 

Helpful?
Thank F8308LZlinda
1 review
1 of 5 stars Reviewed April 15, 2015 via mobile

It's the hotel off I10,&,McDowell Terrible cust service rude u never get greeted cause there never at the front desk the door is always shut and a minimum of 5,minutes u will stand there waiting or all the lites and door is shut and when u call from the outside phone your told there is nothing they can or will... More 

Helpful?
Thank Michelle M
Tucson, Arizona
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed April 7, 2015

I stayed here for several weeks this winter on business (my company made the arrangements and paid for it).It was truly terrible. The place needs a total makeover. The rooms are small, but the real problem was that they were not clean at all. Supposedly non-smoking, there was a terrible stench of cigarettes in the cupboards spaces under the kitchen... More 

Helpful?
1 Thank azhmsw
Lowell, Massachusetts
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 23, 2015

I visited with my wife and my parents, so I had two rooms. Each room was very spacious, and clean. The only time we spent in the rooms were to sleep pretty much, and use the Free-wifi to search for how to get places. It's very convenient to the highway, and their is a Starbucks directly in front of the... More 

Helpful?
Thank Raymond N
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review

Thank you so much for staying with us. I'm happy to hear that we were able to accommodate you during your visit with family. I'm pleased to know that you found our rooms to be comfortable and spacious, and that you enjoyed our grab-and-go breakfast. The staff and I would like to thank you again for posting your review. We... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed March 22, 2015

We spent 2 nights at this hotel while in Phoenix visiting family. We didn't intend to spend a great deal of time in our room, so we didn't need deluxe accommodations, which is good because this certainly isn't deluxe. Let me start with the positives: the staff was very friendly; the location was wonderful for our visit, and easy to... More 

Helpful?
1 Thank Kris B
Manager_11525, General Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review

I appreciate you bringing your experience to our attention. Please accept my sincere apologies for the cleanliness of your room. I will share your comments with my staff to make sure we are all paying extra attention to details when cleaning and inspecting rooms before guest arrivals. Still, I appreciate your kind comments about our friendly staff, convenient location and... More 

England
Level Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed February 18, 2015

We stayed here for a week. It is clean and basic, but nothing fancy. The location is good with a Starbucks, Good Egg and other amenities near by. We didn't use the kitchenette (except for the fridge) so can't comment on that. Rooms could use a lick of paint and update of fixtures, carpet, tile ect... However, if you are... More 

Helpful?
Thank Canadianabroad2010
Manager_11525, Manager at Extended Stay America - Phoenix - Mesa - West, responded to this review

Thank you for your review. I appreciate your honesty. Reviews like yours helps to make improvements to our property. We are slowly but surely replacing carpet, tiles and paint where needed. I hope you get to enjoy our updated rooms in the future if your travels brings you to the area. More 

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