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All 55 Mesa hotels

Quality Inn & Suites Mesa

2.5 of 5 Hotel   |   1410 South Country Club Drive, Mesa, AZ 85210
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Ranked #38 of 55 Hotels in Mesa
A recent review
5 of 5 stars Reviewed May 29, 2014
t f South Dakota
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70 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Albuquerque, New Mexico
1 review
1 of 5 stars Reviewed 6 days ago NEW

We asked about breakfast and hot tub when making reservation and were told "yes" to both. Upon arrival - there were 18 of us - found out there was neither. They said "new management" was to blame for the no breakfast and "AZ laws requiring handicap lift access to the pool" was to blame for no hot tub. Both of... More

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HotelTravels, Manager at Quality Inn & Suites Mesa, responded to this review

Suzanna, We apologize for not meeting your expectations. Your comments are being share with the staff and management so that we can improve our services. We are currently undergoing transitional changes and are striving to exceed expectations We hope you will try our property next time you are in Mesa. Sincerely Karen Shumard General Manager More

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

Front desk said owners are getting a divorce so there is no breakfast, pool, or hot tub currently. If these were working as advertised it would be better. Rooms would be great with upgraded carpet, appliances and bathrooms. They did clean it well and had friendly maid services, but you cant clean old... stayed for 1 week for a terribly... More

Was this review helpful? Yes 1
HotelTravels, General Manager at Quality Inn & Suites Mesa, responded to this review

We are sorry we failed to meet your expectations. We are undergoing a transitional change and are working to improve. Your comments will be shared with management and staff to better our services to our guests. We hope you will stay with us next time you are in Mesa. Karen Shumard General Manager More

Ormond Beach, Florida
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This place is tanking: 1. Advertises rooms as efficiencies! Unfortunately they provide nothing besides a stove top, microwave and frig - unless you stay there for four or more days then they will provided pot, pans utensils, etc. 2. Advertises a pPol and Hot tub! Sorry they are closed. 3. Advertise free coffee! Sorry - that was costing $80. per... More

Was this review helpful? Yes 1
HotelTravels, General Manager at Quality Inn & Suites Mesa, responded to this review

We apologize for failing to meet your expectations. We are currently going through a transition and will soon be full steam. As for dishes/pots & pans, these are on a first come basis. You don't mention if you asked for any from the front desk, but we do provide dishes if asked. We hope that you will give Quality Inn... More

kent.wmconsulting@gmail.com
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The rooms were okay and Goodnuf but this hotel isn't managed very well. In the five nights I stayed here the Internet never worked and I run a business that needs to be run off of the Internet. Two days in a row our keys didn't work after carrying heavy equipment up the stairs that couldn't be left and then... More

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HotelTravels, General Manager at Quality Inn & Suites Mesa, responded to this review

Kent, We are sorry we failed to meet your expectations. I will share your comments with management and staff, so that we can make improvements. Karen More

Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 2 weeks ago via mobile

We have stayed at quality inns before and gotten a suite, usually very happy. This time we thought would be the same, very disappointed. The carpets were so filthy we had to wear slippers, no breakfast any longer as they advertise. Homeless people living behind the hedges in back parking lot. It wasn't a great area and several times going... More

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 10, 2014 via mobile

We booked in advance got there and got our room. It smelled like old cigarette smoke. I went to the registration and asked for a different room. That room smelled just as bad and there was hair in the bathroom. The rooms were old and needed renovations bad. I returned to the registration and asked for a refund. It was... More

Was this review helpful? Yes 1
marilyn1714, Guest Relations Manager at Quality Inn & Suites Mesa, responded to this review

Thank you very much for your feedback. Please note that the hotel is under new management now and we are working very hard to greatly improve the overall guest experience. We hope that you will consider staying with us again in the future. Marilyn Edwards Guest Service Manager More

Dickinson, North Dakota
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 8, 2014

This is my 1st time writing a review but this hotel should come with a warning. It smells like an old ash tray even though it says non smoking. It is outdated and in poor repair. There is no air conditioning in the bedroom so when it is 112 outside its impossible to sleep. The toilet didn't flush and the... More

Was this review helpful? Yes 1
Mesa
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 19, 2014

Lost my reservation. When I finally got to my room it was dingy, way out of date, door on closet propped up against a wall, bathroom door splattered with ?, poorly lit. Breakfast, are you kidding? I blame myself for trying to save some money, but I thought it probably wouldn't be that bad. I was wrong. I have never... More

Was this review helpful? Yes 2
Central Arizona, Arizona
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 8, 2014

We didn't know about this survey website until we checked in last week. This hotel was so terrible_The AC in the room made a lot of noise. The bathroom faucet could not set the temperature to any cooler temperature; it was hot and hotter but we could not set it down at all. The curtain hanger came loose from the... More

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South Dakota
Contributor
20 reviews 20 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 29, 2014

Usually try to stay in choice properties, as there quality is above the standard. Great beds, pillows and very clean. Breakfast was great, fruit oatmeal, both hot and cold were great. Very friendly staff and housekeeping doing a great job! You wont be disappointed, We will be back!

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Additional Information about Quality Inn & Suites Mesa

Address: 1410 South Country Club Drive, Mesa, AZ 85210
Phone Number:
Location: United States > Arizona > Central Arizona > Mesa
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites Mesa 2.5*
Number of rooms: 117
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Also Known As:
Quality Inn And Suites Mesa
Quality Inn & Suites Mesa Hotel Mesa
Mesa Quality Inn
Quality Inn Hotel Mesa
Quality Inn Mesa

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