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Quality Inn & Suites Mesa

2.5 of 5
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1410 South Country Club Drive, Mesa, AZ 85210
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Quality Inn & Suites Mesa
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Ranked #41 of 57 Hotels in Mesa
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81 reviews from our community

Traveler rating
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    16
    14
    24
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22
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12
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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  • All months
    (81)
  • Mar-May only
    (35)
  • Jun-Aug only
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Manitowoc, Wisconsin
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

We had a week long stay here in the kingsize-bed suite. It comes with a kitchenette which has a sink, microwave, full sized fridge, and a range oven. The fridge stayed cold, the oven got hot, the stovetop worked as did the microwave. Because our stay was over 4 days, we also requested dishes which includes plates, bowls, forks, knives,... More 

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Fontana, California
1 review
1 of 5 stars Reviewed 2 weeks ago

This was one of the worst hotel experiences I have ever had. My check in days were March 26-28 2015. I have waited a week to write this in hopes that my disappointment would lessen ( IT HAS NOT!!) First off, I booked four rooms through Priceline, the hotel was the quality inn on Southern ave. in Mesa. From the... More 

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Phoenix, Arizona
2 reviews
1 of 5 stars Reviewed 3 weeks ago

Would not honor the online price advertised! We were told by the Management Karen that the new employee wasn't trained right yet she would not honor the 30.00 difference and she didn't care. Dirty, rude employees!! Do not go here!!

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Seattle, Washington
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Worst "hotel" I've ever stayed at. The rooms are disgusting, the housekeepers rude and can't even speak english. Someone needs to deport them and hire some actual residents. The staff is terrible all are nasty and horrid girls who need to get theirs. The place was the worst experience of my life, I'd rather stay in a prison cell than... More 

Was this review helpful? Yes 1
White Salmon, Washington
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Moving is always stressful, especially when it is your 82 year old mother in law driving from Mesa, AZ to Port Ludlow, WA. It was made worse by this hotel. My husband and mother arrived at the hotel at 3:00 pm, The reservation was in my name, which is different than my husbands. The General Manager refused to let them... More 

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1 review
4 of 5 stars Reviewed 4 weeks ago

The hotel has a very clean exterior property and felt safe. The location is ideal for several local favorites. The interior is a little 70's style but by far the best part about this place was the staff and Becca in particular. She checked me in with no issue and all with a smile on her face while obviously stressed.... More 

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HotelTravels, General Manager at Quality Inn & Suites Mesa, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Karen Shumard... More 

1 review
1 of 5 stars Reviewed 5 weeks ago

If I could give this hotel a lower rating, I would. They are famously inadequate in all areas of hospitality. K***n, who claims to be a manager, is the type of employee who apologizes for the hotel's many shortcomings in a tone that clearly conveys her disdain for interacting with hotel guests. The hotel is too cheap to buy enough... More 

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HotelTravels, Manager at Quality Inn & Suites Mesa, responded to this review

We are sorry we failed to meet your expectations. We are working on fixing the issues you stated, More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 12, 2015

Nice but very dated. Clean, they take a $100 deposit on top of the room, did not like that especially since this was for business. It is refundable when you check out. Beds were very comfortable. However the Television service is horrible. Very few channels and they were all fuzzy.

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HotelTravels, Manager at Quality Inn & Suites Mesa, responded to this review

Thank you for takin the time to respond. We have noted your comments and are working toward guest satisfaction. More 

1 review
1 of 5 stars Reviewed February 27, 2015

They are rude if you ask them for something they give you terrible looks they need English speaking house keepers why you would have house keepers that can't speak English blows my mind nobody can communicate I told her I needed a new blanket she brings cups I told her no a blanket I picked up the blanket and showed... More 

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HotelTravels, Manager at Quality Inn & Suites Mesa, responded to this review

We appologize that we failed to meet your expectations. I have forward this to houskeeping and we are working on customer relations. More 

Plano, Texas, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 16, 2015

The room needs through cleaning. No hot water so no showers etc in morning before we left. Front desk was of little help. Felt a refund of more than the standard 5.00 was in order. Poor front desk clerk had to handle all complaints. Where is the management when needed. Couldn't reach management when calling back the next couple of... More 

Was this review helpful? Yes 1
HotelTravels, General Manager at Quality Inn & Suites Mesa, responded to this review

We are sorry you were unhappy with your stay. We are going thru a transition at this time and are working on complete guest satisfaction. More 

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