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All 55 Mesa hotels

Hyatt Place Phoenix/Mesa

3.0 of 5 Hotel   |   1422 West Bass Pro Drive, Mesa, AZ 85201
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Ranked #1 of 55 Hotels in Mesa
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed 5 days ago
Texas7 Houston
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187 reviews from our community

Traveler rating
    137
    42
    3
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    2
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48
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Houston
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Will definitely stay again. Went to mesa to visit family. Room was nicely set up for family to come visit me in my room with nice sized sofa and it was great to have a hotel that can still provide food as so many no longer do. Was really tired and we ordered from their 24/7 menu and had a... More

Was this review helpful? Yes
jrbersch, General Manager at Hyatt Place Phoenix/Mesa, responded to this review

Dear Texas 7,Thank you so much for your review of our hotel. I agree, sometimes it is just a good thing to order in, especially when you are tired! Thanks for your notes on the hotel as well, you did your homework, we are 5 years old and we really do try to keep it looking new. :) We will... More

Portland
Senior Contributor
41 reviews 41 reviews
22 hotel reviews
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed 1 week ago

We don't typically stay in the Mesa area but on this trip, it was necessary. The location was perfect and we also redeemed Hyatt points for two free nights. Our check-in time was very late - 11:30pm or so. The Desk Clerk was extremely friendly and the process was quick. He gave us a mini-tour of the lobby and breakfast... More

Was this review helpful? Yes 1
jrbersch, General Manager at Hyatt Place Phoenix/Mesa, responded to this review

Dear PDX Folks, Now, I used to live up there..... Beaverton actally. You know, winter is coming and so is that rain, so keep us in mind for a weekend getaway for more fun in the sun. I appreciate your thourough review of our hotel and I am very pleased that we seemed to hit all the right notes during... More

1 review
1 of 5 stars Reviewed 1 week ago

This hotel is greatly lacking in properly trained employees and the manager is equally untrained in any type of customer service. Upon contacting the manager with some misinformation provides by one of his admittedly new employees, he simply stated that his employee was new and did not provide correct information and failed to do anything himself to rectify our issue.... More

Was this review helpful? Yes
jrbersch, General Manager at Hyatt Place Phoenix/Mesa, responded to this review

Dear Lori B, As I look back into the past few weeks, I cannot remember speaking with any of our guests that were particularly troubled. I apologize if we spoke and I was unable to help or accomdate your request. Perhaps if you wouldn't mind calling the hotel and asking for me, perhaps we can rewind and I may still... More

Stockbridge, Georgia
Contributor
14 reviews 14 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I travel to Mesa annually for a gaming convention, and I have stayed in many hotels and vacation rental homes in the area over the years. Before staying at this Hyatt Place, the La Quinta Inn & Suites Phoenix Mesa West was my previous default choice. Now if I need a hotel I will stay here. Of all the hotels... More

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jrbersch, General Manager at Hyatt Place Phoenix/Mesa, responded to this review

Dear Datavortex, Thanks for the great review! I so very much appreciate you taking time to give the community a review. I am very pleased that you enjoyed your stay. I will need to look into the comedy channel, though I think Corporate standards may prevent. I like it too! Thanks again. More

Beijing, China
Contributor
11 reviews 11 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Based on our previous experiences with Hyatt Place we knew the hardware and the people would be great [and they were]. The surprise for this hotel was the proximity to the huge Bass Pro Shop and other shopping only a couple of minutes drive away as well as the fact that the hotel seemed to be very new. Breakfast was... More

Was this review helpful? Yes 1
jrbersch, General Manager at Hyatt Place Phoenix/Mesa, responded to this review

Dear Guy, I am so pleased that you enjoyed your trip from China and more pleased that you enjoyed our property. Thank you for the good review! More

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Great service, big rooms, very clean. The pool area was clean and had lots of space. Close to shopping and Restaurants. As a single woman I felt very safe and comfortable staying there. I will definitely be staying there again.

Was this review helpful? Yes
jrbersch, General Manager at Hyatt Place Phoenix/Mesa, responded to this review

Dear Michele, Thank you for staying with us here in Mesa, AZ. As a single traveler, I know safety is at the top of priorities. I am very happy you were able to relax and enjoy your stay. Thanks for the review, come back soon. More

Mesa, Arizona
1 review
5 of 5 stars Reviewed 3 weeks ago

We ran into some issues our first night where their computer system was down and we weren't able to get checked for quite some time, then because there wasn't any record of us staying in the room we were disturbed several times early in the morning. The staff was amazing, giving us a great discount on our next stay, four... More

Was this review helpful? Yes
jrbersch, General Manager at Hyatt Place Phoenix/Mesa, responded to this review

Dear KananVoeg, You were quite gracious with all that occured at your check in and WE are very greatfull that you were as understanding as you were. It was certainly our pleaseure to do whatever we could to make up for the glitch. Thanks for staying with us and thanks for the great review too! See you soon! More

Glasgow, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

On vacation from the Scotland stayed here last year. We didn't hesitate to stay here again, this hotel has everything it's immaculate, large rooms with sitting area and the beds are so comfortable. The complimentary breakfast had something to suit all tastes, hot and cold items. Lovely large pool area, plenty of bars and restaurants near by. Hotel staff were... More

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jrbersch, General Manager at Hyatt Place Phoenix/Mesa, responded to this review

Dear Dawn M, Anytime the weather gets a little foggy there, you think of us in Mesa, and think about coming back! We so enjoyed meeting you and are very pleased you enjoyed your stay. More

Westmont, New Jersey
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed August 14, 2014

Large room, complimentary hot and cold breakfast buffet, free wifi, coffee in room, two free water bottles in room, free shuttle within 5 miles. Coffee available 24 hours. Great location near two shopping areas. Plenty of restaurants to choose from. Walk to Cubs spring training facility. Very reasonable price. Friendly staff. I can't think of a single negative.

Was this review helpful? Yes
jrbersch, General Manager at Hyatt Place Phoenix/Mesa, responded to this review

Dear Randy T, Thank you for the nice comments and your review of our property. Maybe we will get to see you again in the spring during Spring Training? More

Dublin
Senior Contributor
40 reviews 40 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 12, 2014

This hotel is serious value for money. The rooms are clean and large and perfect for an extended stay. You have options to eat in the hotel and nearby. Plenty parking too. The key thing about this hotel is the genuine warm welcome you get from the front desk not just at check in but throughout your stay. Hands down... More

Was this review helpful? Yes
jrbersch, General Manager at Hyatt Place Phoenix/Mesa, responded to this review

Dear PC, Sorry it has taken a bit to get back to you. I wanted to tell you once more how much I enjoyed meeting you. Thanks for posting such kind remarks on TrtipAdvisor. You are always welcome back!! Travel safely! More

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Additional Information about Hyatt Place Phoenix/Mesa

Address: 1422 West Bass Pro Drive, Mesa, AZ 85201
Phone Number:
Location: United States > Arizona > Central Arizona > Mesa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hyatt Place Phoenix/Mesa 3*
Number of rooms: 152
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Also Known As:
Hyatt Place Phoenix/Mesa Hotel Mesa

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