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Gran Hotel Tourbillon

RUTA 12 KM 4,5, Puerto Iguazu 3370, Argentina
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1 room 1 adult
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285 Reviews from our TripAdvisor Community

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London, United Kingdom
1 review
1 of 5 stars Reviewed January 8, 2016

Do not stay in this hotel. It is a complete nightmare. 4 star hotel is a complete joke. It's not even a 1 star. I would probably think twice if I had to locate my dog in this hotel. No one speaks English, no help with the luggage, the hotel completely stinks of mold. Room which are not occupied are... More 

Helpful?
Thank Michael R
Manila
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed December 22, 2015

Worst experience ever in South America. Hotel not close to anything. A good distance from downtown where good food are located. Not close to the falls either. Hotel staff not friendly or accommodating at all. We are travelling with seniors and there was no one to help us with our luggages. Takes a long time for the airconditioning to cool,... More 

Helpful?
Thank joclim
New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 28, 2015

Each room they showed us was full of mold. Perhaps the hotel was ok when built but the property is poorly kept up. The two view you have is of the road and a cesspool in the back. The more expensive villas are right next to the cesspool. Try somewhere in the center. And the breakfast was nothing but day... More 

Helpful?
2 Thank Alex125057
Noosa Heads
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed May 31, 2015

Make sure you have local currency - the staff are rude and very unhelpful. No English was spoken. rooms were clean but need a refurb. Would not recommend this property to anyone. Disappointing as the falls are so amazing. Save you money and book the Sheraton on in the park itself. You need 2 full days here so you can... More 

Helpful?
1 Thank Tanya T
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed February 3, 2015 via mobile

So we went to this hotel because my husband said it was good but actually I was saying that we shouldn't have gone there because I read the reviews in TripAdvisor. After we got there like I think they saw my daughter but actually said they didn't and gave us a one bed room which was really nice and didn't... More 

Helpful?
1 Thank danbee2001
São Miguel do Oeste
Level Contributor
341 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
4 of 5 stars Reviewed August 15, 2014 via mobile

Despite some bad reviews I read about the hotel I decided do try it. The hotel is pretty new (almost 5years) and is decorated and painted with local colors and motifs, that give a nice impression. It has a big green area and nice pool area. The rooms are spacious, clean, but the bed could be a little bit better!... More 

Helpful?
1 Thank Gustavo P
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 30, 2014 via mobile

The rooms at Hotel Tourbillon really need a bit more attention and maintenance. Our room had a few issues - broken hair dryer, wet carpet. The breakfast was nice -warm pastries and the massage was good. All in all I would say the hotel is just okay, it was booked by our travel agent as a package but I wouldn't... More 

Helpful?
1 Thank Sybilla B
Vienna, Austria
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed April 11, 2014

Tourbillon Hotel is a little outside the town, and I loved the jungle feeling there. The rooms are nice (big and comfortable), bathrooms could be a little nicer (soap in the shower, which was used already?). The bedding seemed a little dirty at first, but at a closer look there were stains which seemed to live through washing process. So... More 

Helpful?
1 Thank Lillydia
Philadelphia, Pennsylvania
Level Contributor
59 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed February 18, 2014

Upon arrival, discovered multiple deficiencies. Mold all over room wall and same in the next room. No internet service even though it was part of the deal and essential for us due to business issues. But worst of all was the completely indifferent staff. We finally decided at about 7 pm that this was just unacceptable. The desk clerk refused... More 

Helpful?
5 Thank Roadddmom
U.S.
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed May 1, 2012

Rating: I expected a higher quality hotel after reading the other reviews, but this is definitely no more than a 3-star (I believe it's rated a 4-star by whatever local rating service is used). Staffing: during my 2-day visit the staff was excellent...from the front desk, to the restaurant lunch service staff, to room service, all seemed genuinely helpful. Cons:... More 

Helpful?
3 Thank grannietravel
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