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Gran Hotel Tourbillon

RUTA 12 KM 4,5, Puerto Iguazu 3370, Argentina
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Gran Hotel Tourbillon
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248 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York City, New York
1 review
1 of 5 stars Reviewed 1 week ago

Each room they showed us was full of mold. Perhaps the hotel was ok when built but the property is poorly kept up. The two view you have is of the road and a cesspool in the back. The more expensive villas are right next to the cesspool. Try somewhere in the center. And the breakfast was nothing but day... More 

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Noosa Heads
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed May 31, 2015

Make sure you have local currency - the staff are rude and very unhelpful. No English was spoken. rooms were clean but need a refurb. Would not recommend this property to anyone. Disappointing as the falls are so amazing. Save you money and book the Sheraton on in the park itself. You need 2 full days here so you can... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed February 3, 2015

So we went to this hotel because my husband said it was good but actually I was saying that we shouldn't have gone there because I read the reviews in TripAdvisor. After we got there like I think they saw my daughter but actually said they didn't and gave us a one bed room which was really nice and didn't... More 

Was this review helpful? Yes 1
São Miguel do Oeste
Level Contributor
308 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
4 of 5 stars Reviewed August 15, 2014

Despite some bad reviews I read about the hotel I decided do try it. The hotel is pretty new (almost 5years) and is decorated and painted with local colors and motifs, that give a nice impression. It has a big green area and nice pool area. The rooms are spacious, clean, but the bed could be a little bit better!... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 30, 2014

The rooms at Hotel Tourbillon really need a bit more attention and maintenance. Our room had a few issues - broken hair dryer, wet carpet. The breakfast was nice -warm pastries and the massage was good. All in all I would say the hotel is just okay, it was booked by our travel agent as a package but I wouldn't... More 

Was this review helpful? Yes 1
Vienna, Austria
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed April 11, 2014

Tourbillon Hotel is a little outside the town, and I loved the jungle feeling there. The rooms are nice (big and comfortable), bathrooms could be a little nicer (soap in the shower, which was used already?). The bedding seemed a little dirty at first, but at a closer look there were stains which seemed to live through washing process. So... More 

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Philadelphia, Pennsylvania
Level Contributor
46 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed February 18, 2014

Upon arrival, discovered multiple deficiencies. Mold all over room wall and same in the next room. No internet service even though it was part of the deal and essential for us due to business issues. But worst of all was the completely indifferent staff. We finally decided at about 7 pm that this was just unacceptable. The desk clerk refused... More 

Was this review helpful? Yes 5
U.S.
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed May 1, 2012

Rating: I expected a higher quality hotel after reading the other reviews, but this is definitely no more than a 3-star (I believe it's rated a 4-star by whatever local rating service is used). Staffing: during my 2-day visit the staff was excellent...from the front desk, to the restaurant lunch service staff, to room service, all seemed genuinely helpful. Cons:... More 

Was this review helpful? Yes 3
Brisbane, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed April 30, 2012

During our five weeks' holiday in Argentina, Uruguay and Chile which involved stays in 9 different hotels, this hotel was our only disappointment - not because of the room standard, cleanliness and facilities, but because of the failure of the staff to display any interest in providing adequate service to guests. It would be a shame if management does not... More 

Was this review helpful? Yes 3
Blackburn, United Kingdom
Level Contributor
59 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
4 of 5 stars Reviewed April 29, 2012

A lovely modern hotel situated on the main road between Puerto Iguazu and Iguazu Falls. Lovely, clean modern bedrooms with bright modern furnishings, Bathroom and toilet were separate which is good. Breakfast buffet was very nice with plenty of fresh fruit & pastries. Evening meal is also a buffet or a la carte, but I got the impression they prefer... More 

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