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Sheraton Mendoza Hotel

#22 of 89 Hotels in Mendoza
Certificate of Excellence
Primitivo de la Reta 989, Mendoza 5500, Argentina
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Sheraton Mendoza Hotel
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798 Reviews from our TripAdvisor Community

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Porto Alegre, Rio Grande do Sul, Brazil
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed yesterday NEW via mobile

It was a very stressful stay. We booked our stay through booking.com. When we got to the hotel the accommodation was placed at smoking floor (we are not smokers) and the room smelled really bad. Reception explained that "booking.com clients receive whatever is available at the time". I felt extremely disrespected by the explanation. You see, even if that is... More 

Helpful?
Thank Tássia B
Chicago, Illinois
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Wonderful classy hotel in Mendoza at a very affordable price.We had a mountain view room on a high floor which added to the experience.The breakfast buffet was wonderful and the concierge was able to do anything we requested with ease.Comfortable beds too.Upgrade to the Club level and you will have delicious appetizers,beer and wine from 2-9 pm each day along... More 

Helpful?
Thank Laurie A
MendozaGM, Vip & Club Services Manager at Sheraton Mendoza Hotel, responded to this review

Dear Laurie: What a wonderful news reading your words! They mean we made it! I hope we can have the chance to welcome you again in a near future. Nice regards, Ana Rodriguez Armisén, Vip & Club Services Manager. More 

Los Angeles, California
Level Contributor
6 reviews
5 of 5 stars Reviewed 2 weeks ago

What a fine hotel in an excellent location. recomend the club level rooms as it allows you the 17th floor club lounge with a city view that is unparalleled. really great breakfast and Malbec at cocktail time sweet large rooms enjoy.

Helpful?
Thank latinarts
MendozaGM, Vip & Club Services Manager at Sheraton Mendoza Hotel, responded to this review

Dear Guest: We are glad to receive your comments and we would like to thank you for sharing them with us. I hope we can welcome you again in a near future. Nice regards, Ana Rodriguez Armisén, Vip & Club Services Manager. More 

Perth, Australia
Level Contributor
102 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Like some of the other reviewers I stayed here after trekking and I was really looking forward to some luxury. I was not overly impressed with the hotel. On arriving in our room a fowl smell was emanating from the drain in the bathroom. Housekeeping provided us with air freshener to deal with it. The smell although not as bad... More 

Helpful?
1 Thank trekker065
MendozaGM, Vip & Club Services Manager at Sheraton Mendoza Hotel, responded to this review

Dear Guest: First of all, I would really like to thank you for choosing us for your recent stay in our city. About your comments, I also would like to thank you for sharing them with us and, please, accept our appology since we have noticed that your experience was not as perfect as you imagined. It is my wish... More 

Bayreuth, Germany
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Spent four nights at the Sheraton Mendoza - Got upgraded to a suite and a bottle of red wine as welcome present. Really really polite front desk staff, great gym and pool area, penthouse lounge with great views and really large club breakfast. Nice appetizers in the evening in the lounge. Very modern facilities. Sun-deck! Really reasonable room-service rates. I... More 

Helpful?
Thank FCR_Bayern
MendozaGM, Vip & Club Services Manager at Sheraton Mendoza Hotel, responded to this review

Dear Guest: We are so thrilled to read your comments, they mean we made it! On behalf of Sheraton Mendoza Hotel I would like to thank you for these words and also you are invited to be our guest every time you wish it. I will personally assist you with your reservation and preferences. Nice regards, Ana Rodriguez Armisén, Vip... More 

maui, hi
Level Contributor
93 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 254 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We arrived here late at night (stinky and filthy after spending over 2 weeks camping on Aconcagua). We were afraid that we might not even be allowed to set foot in the hotel, but the 2 very nice gentlemen working at the check in desk (Federico and Javier) were so kind to us. We were even put into a club... More 

Helpful?
1 Thank scubamaui
MendozaGM, Vip & Club Services Manager at Sheraton Mendoza Hotel, responded to this review

Dear Guest: What a wonderful news to read your comments! We are proud to know that you have received the service you deserve. Of course, I am going to share all your words with the rest of the group. Again, thank you very much for your time. I say good bye hoping we can have the chance to welcome you... More 

Addison, Texas
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Bathrooms smell like sewer. Had to change from the first room cause the shower linked all over the bathroom. Hotel had a ton of amenities but didn't have that "extra feel" to it. Excellent location to shopping and tons of places to eat. About a 5 minute drive to the train station and 15 to the airport.

Helpful?
Thank jssparks052
MendozaGM, Vip & Club Services Manager at Sheraton Mendoza Hotel, responded to this review

Dear Guest: We would like to thank you for sharing your comments with us. Also, we would like to inform you that we have already shared your comment about the bathroom with our Engineering department in order to get better the next time you visit us. Nice regards, Ana Rodriguez Armisén, Vip & Club Services Manager. More 

Level Contributor
135 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I am staying here for 2 days and must say its very nice. the location is perfect in the middle of downtown and hotel itself very well maintained. Reception staff extremly friendly and fast and due to my early arrival did a great job getting my room ready early and offering me all i needed for a sauna/pool visit to... More 

Helpful?
Thank Didier H
MendozaGM, Vip & Club Services Manager at Sheraton Mendoza Hotel, responded to this review

Dear Guest: What a wonderful feeling to read your comments! We are glad we made it! I hope we can have the opportunity to receive you again in a near future. You have my assistance in any need. Nice regards, Ana Rodriguez Armisén, Vip & Club Services Manager. More 

Miami, Florida
Level Contributor
114 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 4 weeks ago

As an SPG member we chose again a Sheraton hotel for our stay in Mendoza and we are used to get upgrades , but not this time , not only we did not get an upgrade but the room not only did not look at the Andes but it had a next room separated from us only by a door... More 

Helpful?
Thank Diane C
MendozaGM, Vip & Club Services Manager at Sheraton Mendoza Hotel, responded to this review

Dear Mrs. Diane: First of all, I would like to thank you for taking your personal time for sharing your comments with us. Our membership offers a lot of options upon availability such as: best view, best room available, no-connected romos, among others. About our receptionist, I extend you an apology. I am sure this was with no personal intention... More 

Colfax, California
Level Contributor
5 reviews
3 hotel reviews
2 of 5 stars Reviewed November 26, 2015

Nice view from the room, fairly clean rooms. Went to the downstairs bar and to play on their pool table but were told that we couldn't as a Mexican festival was starting 20 minutes later. They wouldn't even let us play a single game before it started despite there being hardly anyone in the bar. So if you are a... More 

Helpful?
Thank ACqweryuiop
MendozaGM, Vip & Club Services Manager at Sheraton Mendoza Hotel, responded to this review

Dear Guest: First of all, I would like to thank you for choosing us for your recent stay in our city. We extend you and apology for the inconvenience with the playing-pool-table. This is not the service we are accustomed to bring. If it is in your plans to visit Mendoza one more time, I would like to extend you... More 

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