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All 6 Pilar hotels

Sheraton Pilar Hotel & Convention Center

4.0 of 5 Hotel   |   Panamericana KM 49.5, Pilar 1629, Argentina
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Sheraton Pilar Hotel & Convention Center
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Ranked #2 of 6 Hotels in Pilar
A recent review
4 of 5 stars Reviewed September 30, 2014
Guilherme T
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250 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed September 30, 2014

The hotel is nice, service was good, the food was good too, but the same dishes were served every day of the week and the room that I stayed smelled cigar. In addition, the hotel was far away from the touristic attractions downtown Buenos Aires.

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VictoriaSanfelice, Responsable de Calidad & Estándares at Sheraton Pilar Hotel & Convention Center, responded to this review

Dear Guest, Thank you for sharing feedback from your most recent stay! I will inform our Chef & Rooms Manager about your comments....honestly, it is a little complicated as we do not actually know the room you stayed at and specific dates, anyway I am sure we can supervise this issues more carefully..So, I really appreciate, thank you! Please, if... More

Buenos Aires, Argentina
Top Contributor
191 reviews 191 reviews
23 hotel reviews
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed September 21, 2014

I attended an annual conference and found the hotel suited all our needs as attendees. Its premises contributed to create a relaxed atmosphere and its manicured gardens allowed us to stretch our legs in between plenaries. The hotel is about 50 km from downtown but it has excellent access from Panamericana. All food served was high quality in terms of... More

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VictoriaSanfelice, Responsable de Calidad & Estándares at Sheraton Pilar Hotel & Convention Center, responded to this review

Dear Guest, Thank you for sharing feedback from your most recent stay! Please, if you visit us again, contact me directly for additional assistance and I'd be happy to personalize your stay. Regards, María Victoria Sanfelice Quality Rep. More

Brasschaat
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed May 17, 2014

The place was interesting for its location and the friendly maintenance staff, all the rest was below standard, especially at this cost. The rooms are your standard old american rooms, but which have aged (toilet seat had wood showing, really not very hygienic!), are not very large and very pricy! Reception staff was cold and not very helpful and the... More

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VictoriaSanfelice, Responsable de Calidad & Estándares at Sheraton Pilar Hotel & Convention Center, responded to this review

Dear Guest, Thank you for sharing feedback from your most recent stay. Unfortunately, after reading your comments I realized that you pinpoint a Sheraton Experience, that is not the one we aim to provide our guests. I am tryly sorry this happened to you. As a gesture of my concern, I have recorded on our base system an special courtesy... More

New York City, New York
Senior Contributor
41 reviews 41 reviews
20 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed August 14, 2013

I stayed for a week while attending a graduate school seminar. The hotel is OK, but nothing more. Just another Sheraton. Despite the fact that the hotel is less than 10 years old, the rooms are outdated and the decor is - to put it bluntly - sad... All these shouldn't be a problem, however the hotel is priced as... More

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VictoriaSanfelice, Responsable de Calidad & Estándares at Sheraton Pilar Hotel & Convention Center, responded to this review
Google Translation

Estimado Huésped, Le agradezco el tiempo que dedicó para transmitirnos su experiencia! Son realmente muy valiosas sus observaciones sobre el... More

Washington DC, District of Columbia
Top Contributor
61 reviews 61 reviews
43 hotel reviews
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed May 28, 2013

I stayed at this property one week on business and it was very disappointing. First, this is called a "Convention Center".....there is no coffee pot in the room. Why? Well apparently so you will call room service. What business hotel these days does not have coffee in the room? Additionally there is no bottled water unless charged to the minibar.... More

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VictoriaSanfelice, Responsable de Calidad & Estándares at Sheraton Pilar Hotel & Convention Center, responded to this review
Google Translation

Estimado Huésped, Muchas gracias por tomarse el tiempo de hacernos llegar sus comentarios. Apreciamos sus observaciones sobre el Hotel, las... More

Buenos Aires
Contributor
15 reviews 15 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 10, 2013

The bar chairs are so uncomfortable and old that you can not be sitting too long Restaurant food is very good but the prices are extremely expensive. The rooms are comfortable. Generally the hotel is nice but need some maintenance.

Was this review helpful? Yes
VictoriaSanfelice, Responsable de Calidad & Estándares at Sheraton Pilar Hotel & Convention Center, responded to this review
Google Translation

Estimado Huésped, Muchas gracias por tomarse el tiempo de hacernos llegar sus comentarios. Apreciamos sus observaciones sobre el Hotel, las... More

Contributor
20 reviews 20 reviews
19 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 15, 2013 via mobile

This is a good 4 star hotel, the rooms are spacious and clean, the breakfast is good and the staff is attentive. The hotel is located outside the city center so just go there if you don't mind be away from downtown BsAs. I recommend it for business meetings or conventions.

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VictoriaSanfelice, Responsable de Calidad & Estándares at Sheraton Pilar Hotel & Convention Center, responded to this review
Google Translation

Estimado Huésped, En nombre del equipo de Sheraton Pilar le agradezco sus apreciaciones sobre nuestras instalaciones & ubicación. Es muy... More

Sao Paulo, SP
Top Contributor
88 reviews 88 reviews
30 hotel reviews
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed March 25, 2013

I did a reservation for a family suite for my wife and 2 kids. As soon as I arrived in the hotel I was told that I had to pay for extra bed for one of my suns. We arrived late in the night there was only one extra bed, and my daughter had to sleep with me and wife.... More

Was this review helpful? Yes
VictoriaSanfelice, Responsable de Calidad & Estándares at Sheraton Pilar Hotel & Convention Center, responded to this review
Google Translation

Estimado Huésped, Muchas gracias por tomarse el tiempo de hacernos llegar sus comentarios. Entiendo su observación respecto de las camas... More

Washington DC, District of Columbia
2 reviews
2 of 5 stars Reviewed March 3, 2013

This hotel is lacking some very basic amenities - bottled water in the rooms and customer service. You can´t even buy bottled water in the lobby - have to go all the way outside to the pool area. Also, don´t expect any of the staff to smile- they all act like they´re afraid to lose their jobs if they go... More

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VictoriaSanfelice, Responsable de Calidad & Estándares at Sheraton Pilar Hotel & Convention Center, responded to this review

Dear Guest, I am writing to you to thank you for staying with us recently. I apologize that we did not meet your expectations and have taken particular note of your comments regarding our service. Please rest assured that we do take your feedback very serious and that we will do our utmost to better meet your expectations next time... More

Buenos Aires, Argentina
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 25, 2013

I stayed there while working at IAE Business School. It is within walking distance, it has great shopping area just one block away, great restaurtants, bar and coffee places at the same block. The rooms are very silent, everything is clean and the breakfast was excellent. If you are going to Pilar Area, it is the BEST place to stay,

Was this review helpful? Yes
VictoriaSanfelice, Responsable de Calidad & Estándares at Sheraton Pilar Hotel & Convention Center, responded to this review
Google Translation

Estimado Huésped, Es muy importante que nos haya dejado su opinión! En nombre de todo nuestro staff deseo agradecerle los... More

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Additional Information about Sheraton Pilar Hotel & Convention Center

Address: Panamericana KM 49.5, Pilar 1629, Argentina
Location: Argentina > Central Argentina > Province of Buenos Aires > Pilar
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton Pilar Hotel & Convention Center 4*
Number of rooms: 140
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Also Known As:
Pilar Sheraton

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