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Sheraton Pilar Hotel & Convention Center

Panamericana KM 49.5, Pilar 1629, Argentina
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Sheraton Pilar Hotel & Convention Center
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Sheraton Pilar Hotel & Convention Center
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339 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Seattle, Washington
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

If you're looking for the feel of Argentina then this is not the place. It could be anywhere. But it is a very nice hotel with great staff, a fantastic pool and grounds. Right near the highway and lots of parking. A perfect place to relax.

Was this review helpful? Yes 1
VictoriaSanfelice, Coordinadora de Calidad & Estándares at Sheraton Pilar Hotel & Convention Center, responded to this review

Dear Emmanuel R, Thank you for sharing feedback from your most recent stay! I hope a new visit from you, soon. Regards, Luciana Campilongo Coordinadora de Calidad & Estándares t - 0230 4385 011 f - 0230 4385 005 sheraton-pilar.com | encontranos en facebook | seguinos en twitter SHERATON PILAR HOTEL & CONVENTION CENTER Panamericana km 49,5 - Pilar, Buenos... More 

Boca Raton, Florida
Top Contributor
231 reviews 231 reviews
57 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed February 8, 2015 via mobile

You need to understand where it is to understand how to use it. Pilar is far away from Downtown Baires...more than 1hr away at best. So this hotel is good if you need to stay near or in Pilar. We used it many times for longweeks to get away or for Xmas or new years party... The rooms are nice... More 

Was this review helpful? Yes 1
VictoriaSanfelice, Coordinadora de Calidad y Estándares at Sheraton Pilar Hotel & Convention Center, responded to this review

Dear Guest, Thank you for sharing feedback from your most recent stay. It´s great to know that you have used it many times for longweeks to get away or for Xmas or new years party And it´s true that we are from an hour to the downtown. We hope to have a new visti from you soon. Regards, Luciana Campilongo... More 

London
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed December 31, 2014 via mobile

Our room had plumbing and electric issues that were sorted out but took up our time on the first day. Shower was very hard to use. Breakfast was disappointing - no granola or mouselli of any kind. Charging for internet was also very irritating and very unusual these days - free internet is expected these days. Even the expensive service... More 

Was this review helpful? Yes 3
VictoriaSanfelice, Responsable de Calidad & Estándares at Sheraton Pilar Hotel & Convention Center, responded to this review

Dear Guest, Thank you for sharing feedback from your most recent stay. Unfortunately, after reading your comments I realized that you pinpoint a Sheraton Experience, that is not the one we aim to provide our guests. I am tryly sorry this happened to you. As a gesture of my concern, I have recorded on our base system an special courtesy... More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed September 30, 2014

The hotel is nice, service was good, the food was good too, but the same dishes were served every day of the week and the room that I stayed smelled cigar. In addition, the hotel was far away from the touristic attractions downtown Buenos Aires.

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VictoriaSanfelice, Responsable de Calidad & Estándares at Sheraton Pilar Hotel & Convention Center, responded to this review

Dear Guest, Thank you for sharing feedback from your most recent stay! I will inform our Chef & Rooms Manager about your comments....honestly, it is a little complicated as we do not actually know the room you stayed at and specific dates, anyway I am sure we can supervise this issues more carefully..So, I really appreciate, thank you! Please, if... More 

Buenos Aires, Argentina
Top Contributor
241 reviews 241 reviews
26 hotel reviews
247 helpful votes 247 helpful votes
4 of 5 stars Reviewed September 21, 2014

I attended an annual conference and found the hotel suited all our needs as attendees. Its premises contributed to create a relaxed atmosphere and its manicured gardens allowed us to stretch our legs in between plenaries. The hotel is about 50 km from downtown but it has excellent access from Panamericana. All food served was high quality in terms of... More 

Was this review helpful? Yes 1
VictoriaSanfelice, Responsable de Calidad & Estándares at Sheraton Pilar Hotel & Convention Center, responded to this review

Dear Guest, Thank you for sharing feedback from your most recent stay! Please, if you visit us again, contact me directly for additional assistance and I'd be happy to personalize your stay. Regards, María Victoria Sanfelice Quality Rep. More 

Brasschaat
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed May 17, 2014

The place was interesting for its location and the friendly maintenance staff, all the rest was below standard, especially at this cost. The rooms are your standard old american rooms, but which have aged (toilet seat had wood showing, really not very hygienic!), are not very large and very pricy! Reception staff was cold and not very helpful and the... More 

Was this review helpful? Yes 2
VictoriaSanfelice, Responsable de Calidad & Estándares at Sheraton Pilar Hotel & Convention Center, responded to this review

Dear Guest, Thank you for sharing feedback from your most recent stay. Unfortunately, after reading your comments I realized that you pinpoint a Sheraton Experience, that is not the one we aim to provide our guests. I am tryly sorry this happened to you. As a gesture of my concern, I have recorded on our base system an special courtesy... More 

New York City, New York
Senior Contributor
41 reviews 41 reviews
20 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed August 14, 2013

I stayed for a week while attending a graduate school seminar. The hotel is OK, but nothing more. Just another Sheraton. Despite the fact that the hotel is less than 10 years old, the rooms are outdated and the decor is - to put it bluntly - sad... All these shouldn't be a problem, however the hotel is priced as... More 

Was this review helpful? Yes 1
VictoriaSanfelice, Responsable de Calidad & Estándares at Sheraton Pilar Hotel & Convention Center, responded to this review
Google Translation

Estimado Huésped, Le agradezco el tiempo que dedicó para transmitirnos su experiencia! Son realmente muy valiosas sus observaciones sobre el... More 

Washington DC, District of Columbia
Top Contributor
66 reviews 66 reviews
46 hotel reviews
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed May 28, 2013

I stayed at this property one week on business and it was very disappointing. First, this is called a "Convention Center".....there is no coffee pot in the room. Why? Well apparently so you will call room service. What business hotel these days does not have coffee in the room? Additionally there is no bottled water unless charged to the minibar.... More 

Was this review helpful? Yes
VictoriaSanfelice, Responsable de Calidad & Estándares at Sheraton Pilar Hotel & Convention Center, responded to this review
Google Translation

Estimado Huésped, Muchas gracias por tomarse el tiempo de hacernos llegar sus comentarios. Apreciamos sus observaciones sobre el Hotel, las... More 

Buenos Aires
Contributor
17 reviews 17 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 10, 2013

The bar chairs are so uncomfortable and old that you can not be sitting too long Restaurant food is very good but the prices are extremely expensive. The rooms are comfortable. Generally the hotel is nice but need some maintenance.

Was this review helpful? Yes
VictoriaSanfelice, Responsable de Calidad & Estándares at Sheraton Pilar Hotel & Convention Center, responded to this review
Google Translation

Estimado Huésped, Muchas gracias por tomarse el tiempo de hacernos llegar sus comentarios. Apreciamos sus observaciones sobre el Hotel, las... More 

Contributor
20 reviews 20 reviews
19 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 15, 2013

This is a good 4 star hotel, the rooms are spacious and clean, the breakfast is good and the staff is attentive. The hotel is located outside the city center so just go there if you don't mind be away from downtown BsAs. I recommend it for business meetings or conventions.

Was this review helpful? Yes
VictoriaSanfelice, Responsable de Calidad & Estándares at Sheraton Pilar Hotel & Convention Center, responded to this review
Google Translation

Estimado Huésped, En nombre del equipo de Sheraton Pilar le agradezco sus apreciaciones sobre nuestras instalaciones & ubicación. Es muy... More 

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