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Sheraton Pilar Hotel & Convention Center

#3 of 7 Hotels in Pilar
Certificate of Excellence
Panamericana KM 49.5, Pilar 1629, Argentina
Hotel amenities
1 room 1 adult
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Sheraton Pilar Hotel & Convention Center
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502 Reviews from our TripAdvisor Community

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1 review
4 of 5 stars Reviewed 4 days ago NEW via mobile

The room was ok. Staff could have been more helpful and the breakfast could have been better. The only complain is that it was impossible to go to the pool as it was completely crowded, after 30 mins of searching alone for a spot (no one from the hotel helped) I found somewhere to stay. As I said overall it... More 

Helpful?
Thank Tomas O
Luciana C, Quality & Standars Coordinator at Sheraton Pilar Hotel & Convention Center, responded to this review

Dear Guest, Thank you for sharing feedback from your most recent stay We apologize if we couldn´t help you when you needed. Please, if you visit us again, contact me directly for additional assistance and I'd be happy to personalize your stay. Regards, Luciana Campilongo Coordinadora de Calidad & Estándares Sheraton Pilar & Convention Center More 

Austin, TX
Level Contributor
39 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed November 18, 2015

The hotel has incredible grounds and beautiful pool area but, the hotel and the rooms are not in good condition at all. This is a very poorly run Sheraton in my opinion. The food quality and taste in the restaurants was horrible. do not waste your money here. Most rooms come with breakfast included and it is horrible!. We did... More 

Helpful?
Thank clay3c
Lcampilongo, Coordinadora de Calidad & Estándares at Sheraton Pilar Hotel & Convention Center, responded to this review

Dear clay3c, Thank you for sharing feedback from your most recent stay. I will inform our Managers about your comments....honestly, it is a little complicated as we do not actually know the room you stayed at and specific dates, anyway I am sure we can supervise this issues more carefully..So, I really appreciate, thank you! Please, if you visit us... More 

Level Contributor
13 reviews
4 of 5 stars Reviewed November 12, 2015

Great hotel to stay. Nice food and great gardens. Bed are confortable and room is quite clear. Around hotel you can find shopping malls and nice restaurants. Services are quite good and people are very friendly .

Helpful?
Thank Carlos Augusto E
VictoriaSanfelice, Coordinadora de Calidad & Estándares at Sheraton Pilar Hotel & Convention Center, responded to this review

Dr. Carlos Au..., Thank you for sharing feedback from your most recent stay! We will be glad to receive you again, Regards, Luciana Campilongo Coordinadora de Calidad & Estándares Sheraton Pilar & Convention Center More 

Buenos Aires, Argentina
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 21, 2015

With its combination of outdoor activities such as horseback riding, biking, or golf and modern malls and convention centers, Pilar allows opportunities for business and relaxation. It is a very nice hotel with great staff, a fantastic pool and grounds. Closer to the hotel lies Temaikèn Park. There, both grown-ups and children learn to respect biodiversity and preserve the environment... More 

Helpful?
Thank Jar2212
Lcampilongo, Quality & Standars Coordinator at Sheraton Pilar Hotel & Convention Center, responded to this review

Dear Jar2221, Thank you for sharing feedback from your most recent stay! We are happy to hear that our Staff was great with you! We hope to see you again soon Regards Luciana Campilongo Quality & Standars Coordinator Sheraton Pilar & Convention Center More 

London, United Kingdom
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed September 12, 2015

I stayed as part of a group of 21 people at the hotel for just over two weeks as I was delivering a course there in the capacity of tutor. During my stay, the following happened; - The air conditioning was defective the whole time there, so when the weather was cool, very cold air blowed, and when warm, hot... More 

Helpful?
Thank rogerperez
Lcampilongo, Quality & Standares Coordinator at Sheraton Pilar Hotel & Convention Center, responded to this review

Dear Guest, Thank you for sharing feedback from your most recent stay. Our sales manager will be in contact with you by email to see what happend. We apologize for any inconvenience. Please, if you visit us again, contact me directly for additional assistance and I'd be happy to personalize your stay Regards, Luciana Campilongo Quality & Standares Coordinator Sheraton... More 

Miami, Florida
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed August 13, 2015

The hotel sits in the outskirts of Buenos Aires. not many options around that area. That would explain why Sheraton has not put too much effort into keeping this property updated. Overall experience was average. Very dated bathrooms, average service, I requested a wine opener at the lobby bar, and they didn't have one. Hard to believe that in a... More 

Helpful?
Thank Camilo R
Lcampilongo, Coordinadora de Calidad & Estándares at Sheraton Pilar Hotel & Convention Center, responded to this review
Google Translation

Estimado Camilo R, Gracias por dejar su comentario en el portal! Esperamos nos visite muy pronto nuevamente. Siempre estamos trabajando... More 

Mexico
Level Contributor
64 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed July 9, 2015

Great choice of breakfast The plates and water cups/glasses etc are not nice... the are broken but glued together - this looks very unprofessional.... Aircondition was not working Very comfortable and big bed nice staff Location: far away from downtown, very Close to Panamaericana There are several Swimming pools - but due to the current weather Situation i didnt go... More 

Helpful?
Thank Sanna987
Lcampilongo, Coordinadora de Calidad & Estándares at Sheraton Pilar Hotel & Convention Center, responded to this review

Dear Guest, Thank you for sharing feedback from your most recent stay. We will take your comments to improve our service. It´s very important for us your feedback. We really appreciate, thank you! Please, if you visit us again, contact me directly for additional assistance and I'd be happy to personalize your stay. Regards, Luciana Campilongo Quality & Standares Coordinator... More 

Seattle, Washington
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed March 25, 2015

If you're looking for the feel of Argentina then this is not the place. It could be anywhere. But it is a very nice hotel with great staff, a fantastic pool and grounds. Right near the highway and lots of parking. A perfect place to relax.

Helpful?
2 Thank Don K
VictoriaSanfelice, Coordinadora de Calidad & Estándares at Sheraton Pilar Hotel & Convention Center, responded to this review

Dear Emmanuel R, Thank you for sharing feedback from your most recent stay! I hope a new visit from you, soon. Regards, Luciana Campilongo Coordinadora de Calidad & Estándares t - 0230 4385 011 f - 0230 4385 005 sheraton-pilar.com | encontranos en facebook | seguinos en twitter SHERATON PILAR HOTEL & CONVENTION CENTER Panamericana km 49,5 - Pilar, Buenos... More 

Boca Raton, Florida
Level Contributor
338 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 stars Reviewed February 8, 2015 via mobile

You need to understand where it is to understand how to use it. Pilar is far away from Downtown Baires...more than 1hr away at best. So this hotel is good if you need to stay near or in Pilar. We used it many times for longweeks to get away or for Xmas or new years party... The rooms are nice... More 

Helpful?
1 Thank alvimangles
VictoriaSanfelice, Coordinadora de Calidad y Estándares at Sheraton Pilar Hotel & Convention Center, responded to this review

Dear Guest, Thank you for sharing feedback from your most recent stay. It´s great to know that you have used it many times for longweeks to get away or for Xmas or new years party And it´s true that we are from an hour to the downtown. We hope to have a new visti from you soon. Regards, Luciana Campilongo... More 

London
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed December 31, 2014 via mobile

Our room had plumbing and electric issues that were sorted out but took up our time on the first day. Shower was very hard to use. Breakfast was disappointing - no granola or mouselli of any kind. Charging for internet was also very irritating and very unusual these days - free internet is expected these days. Even the expensive service... More 

Helpful?
3 Thank dacol
VictoriaSanfelice, Responsable de Calidad & Estándares at Sheraton Pilar Hotel & Convention Center, responded to this review

Dear Guest, Thank you for sharing feedback from your most recent stay. Unfortunately, after reading your comments I realized that you pinpoint a Sheraton Experience, that is not the one we aim to provide our guests. I am tryly sorry this happened to you. As a gesture of my concern, I have recorded on our base system an special courtesy... More 

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