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Sheraton Pilar Hotel & Convention Center

#4 of 7 Hotels in Pilar
Certificate of Excellence
Panamericana KM 49.5, Pilar 1629, Argentina
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1 room 1 guest
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Sheraton Pilar Hotel & Convention Center
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423 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Miami, Florida
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel sits in the outskirts of Buenos Aires. not many options around that area. That would explain why Sheraton has not put too much effort into keeping this property updated. Overall experience was average. Very dated bathrooms, average service, I requested a wine opener at the lobby bar, and they didn't have one. Hard to believe that in a... More 

Was this review helpful? Yes
Lcampilongo, Coordinadora de Calidad & Estándares at Sheraton Pilar Hotel & Convention Center, responded to this review
Google Translation

Estimado Camilo R, Gracias por dejar su comentario en el portal! Esperamos nos visite muy pronto nuevamente. Siempre estamos trabajando... More 

Mexico
Level Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed July 9, 2015

Great choice of breakfast The plates and water cups/glasses etc are not nice... the are broken but glued together - this looks very unprofessional.... Aircondition was not working Very comfortable and big bed nice staff Location: far away from downtown, very Close to Panamaericana There are several Swimming pools - but due to the current weather Situation i didnt go... More 

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Lcampilongo, Coordinadora de Calidad & Estándares at Sheraton Pilar Hotel & Convention Center, responded to this review

Dear Guest, Thank you for sharing feedback from your most recent stay. We will take your comments to improve our service. It´s very important for us your feedback. We really appreciate, thank you! Please, if you visit us again, contact me directly for additional assistance and I'd be happy to personalize your stay. Regards, Luciana Campilongo Quality & Standares Coordinator... More 

Seattle, Washington
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed March 25, 2015

If you're looking for the feel of Argentina then this is not the place. It could be anywhere. But it is a very nice hotel with great staff, a fantastic pool and grounds. Right near the highway and lots of parking. A perfect place to relax.

Was this review helpful? Yes 2
VictoriaSanfelice, Coordinadora de Calidad & Estándares at Sheraton Pilar Hotel & Convention Center, responded to this review

Dear Emmanuel R, Thank you for sharing feedback from your most recent stay! I hope a new visit from you, soon. Regards, Luciana Campilongo Coordinadora de Calidad & Estándares t - 0230 4385 011 f - 0230 4385 005 sheraton-pilar.com | encontranos en facebook | seguinos en twitter SHERATON PILAR HOTEL & CONVENTION CENTER Panamericana km 49,5 - Pilar, Buenos... More 

Boca Raton, Florida
Level Contributor
307 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 stars Reviewed February 8, 2015 via mobile

You need to understand where it is to understand how to use it. Pilar is far away from Downtown Baires...more than 1hr away at best. So this hotel is good if you need to stay near or in Pilar. We used it many times for longweeks to get away or for Xmas or new years party... The rooms are nice... More 

Was this review helpful? Yes 1
VictoriaSanfelice, Coordinadora de Calidad y Estándares at Sheraton Pilar Hotel & Convention Center, responded to this review

Dear Guest, Thank you for sharing feedback from your most recent stay. It´s great to know that you have used it many times for longweeks to get away or for Xmas or new years party And it´s true that we are from an hour to the downtown. We hope to have a new visti from you soon. Regards, Luciana Campilongo... More 

London
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed December 31, 2014 via mobile

Our room had plumbing and electric issues that were sorted out but took up our time on the first day. Shower was very hard to use. Breakfast was disappointing - no granola or mouselli of any kind. Charging for internet was also very irritating and very unusual these days - free internet is expected these days. Even the expensive service... More 

Was this review helpful? Yes 3
VictoriaSanfelice, Responsable de Calidad & Estándares at Sheraton Pilar Hotel & Convention Center, responded to this review

Dear Guest, Thank you for sharing feedback from your most recent stay. Unfortunately, after reading your comments I realized that you pinpoint a Sheraton Experience, that is not the one we aim to provide our guests. I am tryly sorry this happened to you. As a gesture of my concern, I have recorded on our base system an special courtesy... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed September 30, 2014

The hotel is nice, service was good, the food was good too, but the same dishes were served every day of the week and the room that I stayed smelled cigar. In addition, the hotel was far away from the touristic attractions downtown Buenos Aires.

Was this review helpful? Yes
VictoriaSanfelice, Responsable de Calidad & Estándares at Sheraton Pilar Hotel & Convention Center, responded to this review

Dear Guest, Thank you for sharing feedback from your most recent stay! I will inform our Chef & Rooms Manager about your comments....honestly, it is a little complicated as we do not actually know the room you stayed at and specific dates, anyway I am sure we can supervise this issues more carefully..So, I really appreciate, thank you! Please, if... More 

Buenos Aires, Argentina
Level Contributor
240 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 249 helpful votes
4 of 5 stars Reviewed September 21, 2014

I attended an annual conference and found the hotel suited all our needs as attendees. Its premises contributed to create a relaxed atmosphere and its manicured gardens allowed us to stretch our legs in between plenaries. The hotel is about 50 km from downtown but it has excellent access from Panamericana. All food served was high quality in terms of... More 

Was this review helpful? Yes 1
VictoriaSanfelice, Responsable de Calidad & Estándares at Sheraton Pilar Hotel & Convention Center, responded to this review

Dear Guest, Thank you for sharing feedback from your most recent stay! Please, if you visit us again, contact me directly for additional assistance and I'd be happy to personalize your stay. Regards, María Victoria Sanfelice Quality Rep. More 

Brasschaat
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed May 17, 2014

The place was interesting for its location and the friendly maintenance staff, all the rest was below standard, especially at this cost. The rooms are your standard old american rooms, but which have aged (toilet seat had wood showing, really not very hygienic!), are not very large and very pricy! Reception staff was cold and not very helpful and the... More 

Was this review helpful? Yes 2
VictoriaSanfelice, Responsable de Calidad & Estándares at Sheraton Pilar Hotel & Convention Center, responded to this review

Dear Guest, Thank you for sharing feedback from your most recent stay. Unfortunately, after reading your comments I realized that you pinpoint a Sheraton Experience, that is not the one we aim to provide our guests. I am tryly sorry this happened to you. As a gesture of my concern, I have recorded on our base system an special courtesy... More 

New York City, New York
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed August 14, 2013

I stayed for a week while attending a graduate school seminar. The hotel is OK, but nothing more. Just another Sheraton. Despite the fact that the hotel is less than 10 years old, the rooms are outdated and the decor is - to put it bluntly - sad... All these shouldn't be a problem, however the hotel is priced as... More 

Was this review helpful? Yes 1
VictoriaSanfelice, Responsable de Calidad & Estándares at Sheraton Pilar Hotel & Convention Center, responded to this review
Google Translation

Estimado Huésped, Le agradezco el tiempo que dedicó para transmitirnos su experiencia! Son realmente muy valiosas sus observaciones sobre el... More 

Washington DC, District of Columbia
Level Contributor
82 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
2 of 5 stars Reviewed May 28, 2013

I stayed at this property one week on business and it was very disappointing. First, this is called a "Convention Center".....there is no coffee pot in the room. Why? Well apparently so you will call room service. What business hotel these days does not have coffee in the room? Additionally there is no bottled water unless charged to the minibar.... More 

Was this review helpful? Yes
VictoriaSanfelice, Responsable de Calidad & Estándares at Sheraton Pilar Hotel & Convention Center, responded to this review
Google Translation

Estimado Huésped, Muchas gracias por tomarse el tiempo de hacernos llegar sus comentarios. Apreciamos sus observaciones sobre el Hotel, las... More 

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