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Sheraton Mar del Plata Hotel

4.5 of 5 Alem 4221, Mar del Plata 7600, Argentina
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Sheraton Mar del Plata Hotel
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Sheraton Mar del Plata Hotel
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429 reviews from our community

Traveler rating
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    184
    83
    27
    7
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Stockholm County, Sweden
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 of 5 stars Reviewed 3 days ago NEW

First impression was nice. Love the view from our room and just a few of the staff was nice. The receptionist wasn't that helpfull, our room was 2 and a half hours delayed so we had to wait. our bags was tagged and everything was nice. The restaurant was about to open so they told us to wait outside. For... More 

Was this review helpful? Yes
Orlando, Florida
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 5, 2014

Not acceptable for the price you pay. Very old mattresses You feel like you are falling. The carpet with various stains. The faucets did not work well. Wifi: slow even though the hotel was almost empty . In short, expensive and sloppy.

Was this review helpful? Yes 1
Marcelo B, General Manager at Sheraton Mar del Plata Hotel, responded to this review

Dear guest, Thank you for taking the time to write a review about your experience at our Hotel. We are sorry to hear that your stay did not go as well as you had expected. We always appreciate the feedback provided by our guests so we can continue to improve our service. We hope that you will be back again... More 

Miami, Florida
Top Contributor
75 reviews 75 reviews
28 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed April 21, 2014

It is always great to be back at this hotel. The staff is great, super attentive, always helpful and located great. Helped me with information about the city. The rooms are great, modern, and with a great view. Congratulations to the Mgr and staff.

Was this review helpful? Yes
Marcelo B, General Manager at Sheraton Mar del Plata Hotel, responded to this review

Dear guest, thank you for sharing your experience with us. Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy our hotel and staff met all your needs during your stay! We look forward to your next visit! More 

Rehovot, Israel
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed February 23, 2014

So bad that a left hotel after a few hours, they gave us a smoking room and we don't smoke!, after I make the check in they told us that the spa is closed for a few days . When I make the reservation I asked about the spa service and they gave all the program.

Was this review helpful? Yes 5
Miscouche, Canada
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 2, 2014

Old rooms, dirty bed linen, service is awful. Don't even think about using a swimming pool. It's dirty, towels near the pool fool of spots. I saw when stuff put using towel in box with clear towels for next guests. The worst 5* hotel

Was this review helpful? Yes 4
Ieland
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 24, 2014 via mobile

We arrived in Mar del Plata on the 17th January towards the end of our honeymoon in Argentina. I had booked a room 11 days previously through hotels.com. While the booking was for a 'twin room' in preferences I advised that we were a honeymoon couple and requested a double bed. I have frequently done this in booking rooms and... More 

Was this review helpful? Yes 4
Miami, Florida
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 23, 2013

We spent five nights at the hotel last November with mi wife and my little girl. Marcos did great job accommodating every need. Leandro from reservation, Leticia and everybody from the front desk made our stay the best vacation. Breakfast and spa to notch.. The area is safe and beautiful...I would like to recommend a really good restaurant a block... More 

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Munich, Germany
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 27, 2013

My positive experience started with the check-in. Even though we arrived very early and the hotel was very crowded we got our room many hours before the normal check-in time and were provided with drinks to cover the waiting time. During our stay the staff was always very warm and welcoming. I had reserved a standard-room with seaside view, which... More 

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Washington DC
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 4, 2013

Been at this property over 5 times in the past year - always on business. Some overnight stays, and some 3-5 day stays. Been in different floors and room types in all stays (from double rooms to suites). Location: the hotel is a few blocks from the beach (easier to go to the beach than to come back, due to... More 

Was this review helpful? Yes 2
Herman R, General Manager at Sheraton Mar del Plata Hotel, responded to this review

Thank you very much Federico S for your amazing review about Sheraton Mar del Plata! We are very happy to know that you enjoyed our Hotel in every stay you have with us. Please feel free to visit us anytime, and remember that this is your home away from home! Best regards, More 

London
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed July 26, 2013

We spent four nights at the hotel last November. We were upgraded to a suite which was an excellent room, loads of space and very comfortable. However the hotel hosts wedding receptions on its top floor which means loud music reverberates around the hotel and goes on very late (4am) as a result I would not recommend a high floor... More 

Was this review helpful? Yes 2
Herman R, General Manager at Sheraton Mar del Plata Hotel, responded to this review

Dear guest, Thank you for taking the time to share your comments with us. We always appreciate the feedback provided so we can continue to improve our service. We sincerely apologize for the noise experienced the night of the wedding, we will work harder in controlling this issues in order to give all our guests more conforting stays. We look... More 

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Additional Information about Sheraton Mar del Plata Hotel

Address: Alem 4221, Mar del Plata 7600, Argentina
Phone Number:
Location: Argentina > Central Argentina > Province of Buenos Aires > Mar del Plata
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Mar del Plata Hotel 4.5*
Number of rooms: 191
Reservation Options:
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Also Known As:
Sheraton Mar Del Plata
Mar Del Plata Sheraton
Hotel Style:
#3 Spa Hotel in Mar del Plata
#3 Luxury Hotel in Mar del Plata
#4 Business Hotel in Mar del Plata
#6 Romantic Hotel in Mar del Plata
#8 Family Hotel in Mar del Plata

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