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Sheraton Buenos Aires Hotel & Convention Center

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San Martin 1225/1275, Buenos Aires 1104, Argentina
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1 room 1 guest
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Sheraton Buenos Aires Hotel & Convention Center
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1,229 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
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Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Very well located, in front of Plaza San Martin, close to underground stations and the main city business district, it features everything a Sheraton hotel usually does: comfortable rooms, awesome restaurants, nice food and drinks and excellent concierge service.

Was this review helpful? Yes
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Thank you very much for your feedback! We are glad to hear that your stay with us was a pleasant one. We hope to have you with us again. More 

Dubai, United Arab Emirates
Level Contributor
36 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The location I imagine is great for business travellers, for leisure it is good but not outstanding. The staff are not upto the mark compared to other Sheraton hotels. For instance when we reached the hotel no one even offered to help us with our luggage despite us having a young kid with us. But, otherwise service was decent. If... More 

Was this review helpful? Yes
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your... More 

Geneva, Switzerland
Level Contributor
148 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We expected much more from Sheraton chain! When we arrived we had to wait more than 15 minutes for checking in because there were only 2 employees. The room was run-down with old furniture in a bad state. No wifi was avaiable except in the lobby, imagine that! The worst was the bathtub which was impossible to use as their... More 

Was this review helpful? Yes
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

We are very sorry to hear about your experience among us. Your feedback is very important for us in order to continue improving our services. Thank you so much. More 

Level Contributor
5 reviews
3 of 5 stars Reviewed 1 week ago

Excellent location, great staff but the food isn't upto standards!! If you're here for business then it's well connected to the other parts of the city, but if with family members you can skip for a better economical hotel.

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Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Thanks very much for all of your comments. We really appreciate them. We hope to have you with us again. More 

Emirate of Dubai, United Arab Emirates
Level Contributor
8 reviews
5 hotel reviews
3 of 5 stars Reviewed 1 week ago

Beware of the bath tub,,it's an old style,,would leaked out to carpet and corridor at anytime. Staff have a bit of attitude to adjust,,especially the one that working in breakfast room. Amazing location,,in front is the park and main train station.

Was this review helpful? Yes
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

We are very sorry to hear about your experience among us. Your feedback is very important for us in order to continue improving our services. Thank you so much. More 

Toronto, Canada
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Good value for money while on business. My only hope is more staff eventually grasp English, as it seems many English-speaking customers stay at this property frequently (stayed February '13/'14/'15 ) . Not a fan of the Club Lounge, they seem to allow anyone to access the facilities, and they take their time refilling the refreshments + food items. Not... More 

Was this review helpful? Yes
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Thanks very much for all of your comments. We really appreciate them. Your feedback is very important for us in order to continue improving our services. Thank you so much and we hope to have you with us again More 

Sao Paulo, SP
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I spent two nights at this hotel on a business travel. Location is great, just in front of the main train station and only a couple of blocks of beautiful Puerto Madero. Rooms are very spacious, silent and very convenient – especially for a business travel as they have a huge desk, sofa, very comfortable bed and everything you may... More 

Was this review helpful? Yes
Yanina C, Gerente at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

We were delighted to hear that you had a wonderful stay with us at Sheraton Buenos Aires. It was nice to hear that you have enjoyed all our facilities. Thanks very much for such positives comments. We work very hard to treat every guest in special and leave memorable experiences. Thank you so much for staying with us and we... More 

Houston, Texas
Level Contributor
13 reviews
5 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Stayed here on my first trip to Buenos Aires. I had the fortune to upgrade to a Club level room for only an extra $20US/night. This was from an email offer, likely because I was staying for a week and a half (attending a conference, plus a couple of days for touring). Checking in was a little slow, but the... More 

Was this review helpful? Yes
Yanina C, Gerente at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Thank you very much for your feedback! We are glad to hear that your stay with us was a pleasant one. We hope to have you with us again. More 

Ottawa, Canada
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I'll start off with the good. The staff was excellent and very friendly. This included everyone I interacted with on my stay - front desk staff, concierge, cleaning staff, conference center staff. They were all excellent and did everything they could to make my stay nice and make me feel welcomed. This is the real strong point of the hotel.... More 

Was this review helpful? Yes
Yanina C, Gerente at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Thank you very much for your feedback. We were delighted to hear that you had a wonderful stay with us at Sheraton. It was nice to hear that you have enjoyed all our facilities. Otherwise I will share your constructive comments with our General Manager, all the feedback we can get from our guests help us to improve our services.... More 

Perth, Australia
Level Contributor
37 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is in a good location with everything walking or a cheap cab ride away. Check in was fast an efficient. The room was clean and spacious. Only issue I had was every day the cleaner would leave the window open so when I returned late in the evening the room was very cold. Wifi was free and worked... More 

Was this review helpful? Yes
Yanina C, Gerente at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Thank you very much for your feedback! We are glad to hear that your stay with us was a pleasant one. We hope to have you with us again. More 

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Staying in Retiro

Neighborhood Profile
Retiro
Exquisite palaces and luxurious apartment buildings combine with art galleries and exclusive boutiques to make Retiro the perfect spot for those who enjoy sophistication. However, the non-stop foot traffic to and from Retiro train and bus terminals, accompanied by the myriad of trucks leaving and arriving at the port, mean this neighborhood is never truly at rest. One minute you are walking down a street dotted with ornate mansions and luxurious shop windows and the next you find yourself surrounded by a sea of people racing to catch their train or bus. It is this juxtaposition of never-ending comings and goings and quiet, elegant luxury that defines Retiro, as well as Buenos Aires, a city where sharp contrasts are all around.
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