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Sheraton Buenos Aires Hotel & Convention Center

4.5 of 5
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San Martin 1225/1275, Buenos Aires 1104, Argentina
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Ranked #150 of 445 Hotels in Buenos Aires
A recent review
3 of 5 stars reviewed 3 days ago
alejandro c Buenos Aires, Argentina
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1,201 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Florida City, Florida
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

This was my first visit to The Sheraton in Buenos Aires,First it struck me that the reception staff were somewhat unfriendly Very disappointed, the whole hotel needs updating. The rooms are tired and way overdue for a renovation . All in all a seriously disappointing experience. find somewhere else to stay.

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Buenos Aires, Argentina
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Good hotel, location Gym is good thou far from the rooms Nice view from business lounge Check in is always slow Executive floor service is good Wifi doesn't work in all rooms Concierge can't help with anything I hate carpets on the corridors as they are awful for carrying bags

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Porto Alegre, RS
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

It is a good hotel! My wife and I slept one night at Sheraton, waiting a flight back to home. The staff was friendly, but the check in is a little bit bureaucratic. For a couple they ask a lot is repetitive information. The room was a little bit old, but it was a good room, with space. We loved... More 

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Yanina C, Gerente at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Thank you very much for your feedback! We are glad to hear that your stay with us was a pleasant one. We hope to have you with us again. More 

London, United Kingdom
Level Contributor
256 reviews
235 hotel reviews
common_n_hotel_reviews_1bd8 457 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for three nights on a business trip. My first room had no bath/sink plugs at all, luckily I always carry my own. On returning to my room in the evening my bathroom was completely flooded. I eventually managed to find a member of the housekeeping department who tried to soak up the mess. After a long wait it... More 

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Yanina C, Gerente at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Thanks very much for all of your comments. We really appreciate them. We hope to have you with us again. More 

Washington DC, District of Columbia
Level Contributor
104 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed 1 week ago

I had a room on the SPG floor. Fridge in the room has plenty of space to put items. Bathroom is pretty large and safe is at a level I can reach. The shower works well and they provide you with nice amenities in the bathroom. Beds are on the hard side. I had a lovely view of the park... More 

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Yanina C, Gerente at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

We were delighted to hear that you had a wonderful stay with us at the Sheraton Buenos Aires. It was nice to hear the front desk. They work exceptionally hard to make every guest feel special. Thank you so much for staying with us and we hope to see you in the near future. More 

Baton Rouge, Louisiana, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I regularly have extended foreign travel for work - because of this, it is important to find a hotel which is clean, comfortable, well-managed and up-to-date. I also generally have the opportunity to stay at a property multiple times during a trip so, I think I can rule out statistically deviant performance. The Sheraton Buenos Aires is a top-shelf business... More 

Was this review helpful? Yes 1
Yanina C, Gerente at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Thanks very much for shearing your experience with us. We are very glad to know that you have enjoyed our services and you have had a wonderful stay. We hope to see you soon. More 

Melbourne, Australia
Level Contributor
44 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel is in a convenient location, but beyond that, the rooms are old and tired. It would not pass a three star rating, let alone the 4-5 that it is given. I was here recently for a conference. My room was on the SPG floor (level 11), with a spectacular view of the Retiro station in front and the... More 

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Yanina C, Gerente at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Thank you for your feedback and taking the time to post your comments. It is our objective to work on them in order to continue improving our services. Constructive support from our guests is extremely important for us when trying to improve our quality and take measures in those areas which so require. More 

Montreal, Canada
2 reviews
1 of 5 stars Reviewed 2 weeks ago

Multiple stays due to our corporate rate however, many issues with Internet access, ridiculous phone charges, arrival with rooms not being ready. Although someone may be SPG gold member and a frequent customer they always try to get more from guests although they charge an already expensive rate. Quality/Price not worth it! It seems no one from the hotel understands... More 

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Yanina C, Gerente at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

I reviewed your comments regarding your stay with us at the Sheraton Buenos Aires. We do take all comments seriously and appreciate all the feedback we can get. I do apologize for the Issues you have experienced. As a management team, we take all comments seriously and share them with our staff, so we may resolve any and all issues.... More 

Newent, United Kingdom
Level Contributor
85 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Three nights in Buenos Aires I checked in on a Friday evening, the desk at the Sheraton said I had been upgraded to a Towers room, and directed me to the Park Towers check-in. A bonus for being SPG Lifetime Gold. Check-in was smooth and I was quickly in my room, which was spacious and comfortable, with a nice view... More 

Was this review helpful? Yes 1
Yanina C, Gerente at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Thanks very much for the comments you have left at Trip Advisor. We are very happy to read that your stay was so pleasant. Thanks very much for your loyalty to our brand. More 

Colombo, Sri Lanka
Level Contributor
40 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Located in the good location opposite the train station. Many resturant a and pus around the hotel for a decent meals and drinks. Fast check in process. Staff's are helpful and approachable. Comfortable rooms, easy to order room service as most of the staff's speaks good English. Room service was excellent as well.

Was this review helpful? Yes
Yanina C, Gerente at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Thank you very much for your feedback! We are glad to hear that your stay with us was a pleasant one. We hope to have you with us again. More 

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Staying in Retiro

Neighborhood Profile
Retiro
Exquisite palaces and luxurious apartment buildings combine with art galleries and exclusive boutiques to make Retiro the perfect spot for those who enjoy sophistication. However, the non-stop foot traffic to and from Retiro train and bus terminals, accompanied by the myriad of trucks leaving and arriving at the port, mean this neighborhood is never truly at rest. One minute you are walking down a street dotted with ornate mansions and luxurious shop windows and the next you find yourself surrounded by a sea of people racing to catch their train or bus. It is this juxtaposition of never-ending comings and goings and quiet, elegant luxury that defines Retiro, as well as Buenos Aires, a city where sharp contrasts are all around.
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