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Sheraton Buenos Aires Hotel & Convention Center

4.5 of 5
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San Martin 1225/1275, Buenos Aires 1104, Argentina
Sheraton Buenos Aires Hotel & Convention Center
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Ranked #152 of 441 Hotels in Buenos Aires
A recent review
3 of 5 stars reviewed yesterday
sapper01 Netherlands
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1,119 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Netherlands
Reviewer
4 reviews 4 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed yesterday NEW

I stayed in this hotel for 7 nights on business purposes. Rooms have a good size. Beds were okay. Bathroom was a bit out-dated and could use a renovation. Also I could not open a window for more then 2-3 centimeters. Breakfast area was good, The fitness and gym could be used for free. Entrance and reception are nice. There... More 

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South Yorkshire
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed in this hotel for 4 nights before a cruise round South America and Antarctica. The hotel is in a perfect location for everything and was also close to the port. All the city sights were in walking distance, if you are fit and like to walk, but the open top sightseeing bus stopped nearly also. The hotel was... More 

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Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Thank you very much for your feedback! We are glad to hear that your stay with us was a pleasant one. We hope to have you with us again. More 

Contributor
16 reviews 16 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This room was booked as part of a congress. The rooms were a decent size with two double beds, a business work desk, cupboards and a safe. The bathroom was reasonably well laid out but the shower wasn`t very well kept. There was wall paper coming off the walls the shower/bathtub wasn't the cleanest and the water pressure/temperature was sub... More 

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Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your... More 

London, United Kingdom
Top Contributor
171 reviews 171 reviews
60 hotel reviews
104 helpful votes 104 helpful votes
2 of 5 stars Reviewed 1 week ago

This was my first visit to Buenos Aires so I was looking forward to some rest prior to sightseeing. When we arrived I asked the concierge where the bathrooms were to which he 'curtly' gave me an answer. Not a good start ! Check in was relatively easy and the staff were efficient if a little cold. First impressions at... More 

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Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

First of all I would like to thank you for choosing our hotel for your last stay in Buenos Aires, also we would like to take this opportunity to thank you for taking part of your valuable time in letting us know your comments about the service issues you met during your last stay at the Sheraton Buenos Aires Hotel... More 

Federal Way, Washington, United States
Senior Contributor
44 reviews 44 reviews
19 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

The beds were very comfortable, although we thought we booked a room with two queens. However, when we saw our room it just had one queen, and they brought in a rollaway for my adult daughter, which made it pretty cramped. The breakfast was fabulous, and so was the snack time! It is very central to major sights and the... More 

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Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Thank you very much for your feedback! We are glad to hear that your stay with us was a pleasant one. We hope to have you with us again. More 

dubai
Top Contributor
104 reviews 104 reviews
28 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Although there isn't really anything around the hotel I guess the location is quite good the bed super comfy and the room is clean. The bathroom is quite old though Loved the breakfast it was delicious

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Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Thank you very much for your feedback! We are glad to hear that your stay with us was a pleasant one. We hope to have you with us again. More 

Top Contributor
64 reviews 64 reviews
40 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed at the Sheraton, at the club level, while on business in Buenos Aires. I was very pleased with the hotel. The room was clean and the bed was comfortable. I only wish that the shower was a bit stronger. The service at the hotel was outstanding. When I needed an iron and power converter they were delivered to... More 

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Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Thank you very much for your feedback! We are glad to hear that your stay with us was a pleasant one. We hope to have you with us again. More 

Lugano, Switzerland
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 18, 2015

This hotel is very conveniently lovcated within minutes of the avenida lorida, and other attractions are easily reached too (es, recoleta, etc). i personally loved the swimming pool| small, but nice, and restful at certains times of the day. I stayed on several occasions, and they have different types/grades of rooms: some really nice, others... Very average. Let's not forget... More 

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Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Thanks very much for all of your comments. We really appreciate them. We are strategically situated near from the best restaurants and shops, which is very valuable for our guests. We hope to have you with us again. More 

Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed April 15, 2015

Traveled here for business, it was nice, clean, and the staff took care of us for the most part. There was only one issue, the hotel arranged transportation for us to and from the airport - on the last day, some of our flights were rearranged, and we tried to combine cars (there were 3 of us in a 6... More 

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Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Thanks very much for shearing your experience with us. We really appreciate your comments; it is our objective to work on them in order to continue improving our services. We hope to have you with us again. More 

Cape Cod
Top Contributor
115 reviews 115 reviews
28 hotel reviews
105 helpful votes 105 helpful votes
3 of 5 stars Reviewed April 8, 2015

We arrived at 1:00 PM and was told that our room should be ready by 2:00 PM which was not really an issue as the guaranteed check-in time was 3:00 PM. After a very nice lunch at the hotel we checked back at the front desk about 2:20 PM and was told that our room was still not ready. When... More 

Was this review helpful? Yes
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your... More 

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