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Sheraton Buenos Aires Hotel & Convention Center

4.5 of 5
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San Martin 1225/1275, Buenos Aires 1104, Argentina
Sheraton Buenos Aires Hotel & Convention Center
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Ranked #153 of 441 Hotels in Buenos Aires
A recent review
4 of 5 stars reviewed 1 week ago
jomunsan Lugano, Switzerland
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Lugano, Switzerland
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is very conveniently lovcated within minutes of the avenida lorida, and other attractions are easily reached too (es, recoleta, etc). i personally loved the swimming pool| small, but nice, and restful at certains times of the day. I stayed on several occasions, and they have different types/grades of rooms: some really nice, others... Very average. Let's not forget... More 

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Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Thanks very much for all of your comments. We really appreciate them. We are strategically situated near from the best restaurants and shops, which is very valuable for our guests. We hope to have you with us again. More 

Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed 1 week ago

Traveled here for business, it was nice, clean, and the staff took care of us for the most part. There was only one issue, the hotel arranged transportation for us to and from the airport - on the last day, some of our flights were rearranged, and we tried to combine cars (there were 3 of us in a 6... More 

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Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Thanks very much for shearing your experience with us. We really appreciate your comments; it is our objective to work on them in order to continue improving our services. We hope to have you with us again. More 

Cape Cod
Top Contributor
115 reviews 115 reviews
28 hotel reviews
105 helpful votes 105 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We arrived at 1:00 PM and was told that our room should be ready by 2:00 PM which was not really an issue as the guaranteed check-in time was 3:00 PM. After a very nice lunch at the hotel we checked back at the front desk about 2:20 PM and was told that our room was still not ready. When... More 

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Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your... More 

London, United Kingdom
1 review
3 of 5 stars Reviewed 2 weeks ago

Chose the hotel for 1 night as I had to change from AEP to Ezeiza Airport overnight. The hotel is ideally located, comfortable and clean, however the expected charge for WIFI is a joke!! Cannot remember the last time I was asked to pay for WIFI!!! Completely outdated policy and not to be expected from a 5 Star Hotel! Rooms... More 

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Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Thanks very much for shearing your experience with us. We really appreciate your comments; it is our objective to work on them in order to continue improving our services. More 

London, United Kingdom
Top Contributor
90 reviews 90 reviews
52 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Average hotel. Been in far better sheraton's and also far worse. Main thing is hotel is comfortable and has a nice outdoor pool area to use in the summer. In a renovation stage at the hotel but didn't have any noise or inconvenience. Staff all friendly and room service is reasonable once you can work out the price with its... More 

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Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Thanks very much for all of your comments. We really appreciate them. We hope to have you with us again. More 

Connecticut
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My wife and I enjoyed a 3 day stay between March 10th and 13th. Our room, located on Club Floor 23 was clean and comfortable. Excellent air conditioning. The food and drink in the executive lounge was quite good. Lounge view was great. The lobby is being renovated, but the slight detour to the exit was never an issue. The... More 

Was this review helpful? Yes
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Thanks very much for all of your comments. We really appreciate them. We are strategically situated near from the best restaurants and shops, which is very valuable for our guests. We hope to have you with us again. More 

Ft Lauderdale
Senior Contributor
36 reviews 36 reviews
20 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Arrived late, check in could have been faster, but tolerable....I was upgraded to the executive floor, room was nice, modern, very clean, with a great view of the plaza, train station, the coast, from a high floor. Bed was comfortable. Breakfast was served on the same executive floor, good service, good coffee (asked for an espresso instead of taking the... More 

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Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Thanks very much for all of your comments. We really appreciate them. We hope to have you with us again. More 

Senior Contributor
21 reviews 21 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at the Sheraton alone while in town on business. The staff was extremely friendly, spoke English which was helpful and the rooms were very clean and nice. I particularly liked the water pressure of the shower. Also ordered room service twice and the food was excellent. Particularly the chorizo and empanadas. Will definitely be staying here again on... More 

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Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Thanks very much for shearing your experience with us. We are very glad to know that you have enjoyed our services and you have had a wonderful stay. We hope to see you soon. More 

Riyadh
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I had the chance to stay for 5 days at the Sheraton Buenos Aires & Convention Center. It was a good stay overall. I attended a meeting in the same hotel, which was the reason for my stay. Some facts: Not the most luxurious hotel, but had some nice details of upscale. The rooms were a bit over standard, good... More 

Was this review helpful? Yes 1
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

We were delighted to hear that you had a wonderful stay with us at Sheraton Buenos Aires. It was nice to hear that you have enjoyed all our facilities. Thanks very much for such positives comments. Thank you so much for staying with us and we hope to see you in a near future. More 

Hong Kong, China
Top Contributor
109 reviews 109 reviews
55 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed March 18, 2015

The Hotel was undergoing extensive renovations when we visited but the staff helped to cover any gaps in facilities, pointing out we could use the Business Centre for computer service in the absence of Link @ Sheraton ! The glory of the Hotel is the Starwood Members' Club Lounge . It's a very civilised pair of connected rooms with good... More 

Was this review helpful? Yes
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

We were delighted to hear that you had a wonderful stay with us at Sheraton Buenos Aires. It was nice to hear that you have enjoyed all our facilities. Thanks very much for such positives comments. We work very hard to treat every guest in special and leave memorable experiences. Thank you so much for staying with us and we... More 

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Neighborhood Profile
Retiro
Exquisite palaces and luxurious apartment buildings combine with art galleries and exclusive boutiques to make Retiro the perfect spot for those who enjoy sophistication. However, the non-stop foot traffic to and from Retiro train and bus terminals, accompanied by the myriad of trucks leaving and arriving at the port, mean this neighborhood is never truly at rest. One minute you are walking down a street dotted with ornate mansions and luxurious shop windows and the next you find yourself surrounded by a sea of people racing to catch their train or bus. It is this juxtaposition of never-ending comings and goings and quiet, elegant luxury that defines Retiro, as well as Buenos Aires, a city where sharp contrasts are all around.

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