We booked this hotel on venere.com, turned up at night after our 16 hour flight and were told rather unapologetically that the hotel was fully booked! We were then taxi'd to a 'sister' hotel some distance away and so never managed to stay here. This was the first time I have ever been bounced by a hotel, and I really... more

I wish I had listened to more of the reviewers. I booked this hotel because we were traveling overnight to Mendoza the following day and I thought I'd splurge. The hotel tries to be elegant but the staff is nothing but rude and arrogant. By the way, we are from Mexico and speak Spanish fluently but that makes no difference.... more

The staff at this hotel is extremely rude. I stayed at this hotel a month ago and they incorrectly charged about $100 on my credit card. I have been asking them to take this charge away, and they keep saying that the charge is just a "block", whatever that means, and it will go away. However, I called my credit... more

This hotel (and the others in the Unique chain), pop up often in Orbitz with discounted rates. Hotels in Buenos Aires are overpriced already, so if you can snag this one at a good price you'd do well. I don't know that I would have stayed here if I were paying the rack rate. The fact that it used to... more

I booked this last minute with Expedia who had a special on this. I paid only $85CDN. Unbelievable. It is a beautiful hotel. The room is very nice, the bed very comfortable. The bathroom is a little on the small side but very nice. The location...suberb. Very happy with this hotel. more

Recoleta is a big neighborhood with lots of hotel options, but most that we found were over US$200. The Park Elegance Unique was just over US$100 per night and were very satisfied. The front desk staff is very helpful, although their recommendation for the tango show wound up being far more expensive for the show we saw so shop around,... more

I've just got to know about this site from a friend and just came back from Buenos Aires. If I've read most of these reviews I've never stayed there. My experience, however, was completetly different. The hotel is still going through some refurbishing. But staff is very pleasant and helpful. Bedrooms are very clean, large enough, looking nice. Rooms do... more

I read the reviews below prior to travelling and almost cancelled my stay at this hotel. I’m glad I didn’t. My wife and I spent our 25th wedding anniversary in Cape Town then Buanos Aires due to an anomaly in our travel arrangements. The hotel is located in a very good area of the city if you are a tourist.... more

Never stay at the Kempinski Elegance hotel and do not ever book it on line. The Kempinski's staff may be the least helpful/most apathetic staff in South America. We booked two nights here. When we arrived, the hotel receptionists told us we could not stay because water had been cut off, due to a week old pipe leak. There were... more