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Sofitel Buenos Aires Arroyo

Travelers' Choice award winner
Arroyo 841 | C.A.B.A, Buenos Aires C1007AAB, Argentina
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1 room 1 guest
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Sofitel Buenos Aires Arroyo
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781 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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  • Russian first
  • Spanish first
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English first
  • All months
    (781)
  • Mar-May only
    (199)
  • Jun-Aug only
    (146)
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Miami, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I always stay in SOFITEL Hotels, whenever avail in the cities I travel to. This by far was the best hotel i have stayed in Buenos Aires, going there 4 times a year, this has been one extraordinary experience. From the architecture, to Frederic and every single staff member, the food, the rooms, and amenities, all have been 5 stars.

Was this review helpful? Yes 2
Ottawa, Canada
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Classy, luxury hotel on quiet street. I have stayed at this hotel many times and highly recommend it to friends and colleagues travelling to to BA. The hotel's French charm and attention to detail set it apart from the competition. Great steam room. Guest Relations Manager Lise and Corporate Sales Manager Jose are a pleasure to deal with - personable... More 

Was this review helpful? Yes 2
SofitelBuenosAi... S, General Manager at Sofitel Buenos Aires Arroyo, responded to this review

Dear Guest: We very much appreciate your comments. It is always a pleasure to receive positive feedback regarding your stay at the Sofitel Arroyo Buenos Aires I will share your comments with Lise and Jose I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Santiago, Chile
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is one of the best hotels to stay in Buenos Aires. Great antique building, very well maintained. The staff is really nice and overall it is clean and nice. Rooms are very nice and organized, however for longer stays perhaps a little bit small compared. The pool is small but nice. The only non favorable aspect is the size... More 

Was this review helpful? Yes 2
SofitelBuenosAi... S, General Manager at Sofitel Buenos Aires Arroyo, responded to this review

Dear Guest: We very much appreciate your comments regarding your stay at the Sofitel Arroyo Buenos Aires. It is always a pleasure to receive your feedback and sharing with Tripadvisor users We apologize for your perception of our Fitness Center facilities, Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the... More 

Chicago, Illinois
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our first time to Buenos Aries and staying at the Sofitel was an excellent choice! The property is beautiful and very well maintained.... but the customer service was exceptional! From the way they welcomed us each day - not just when we checked in, the recommendations for restaurants and site seeing or just arranging a cab for us, their attention... More 

Was this review helpful? Yes 2
SofitelBuenosAi... S, General Manager at Sofitel Buenos Aires Arroyo, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Arroyo Buenos Aires. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Coventry, United Kingdom
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here for 4 nights in early July. We've stayed in a few Sofitels in various cities. We've always rated them highly and this was no exception. The location is good with only a 5-minute walk to the nearest subway. There's also a small supermarket just along from the hotel. From check-in to check-out the service was very professional... More 

Was this review helpful? Yes 1
SofitelBuenosAi... S, General Manager at Sofitel Buenos Aires Arroyo, responded to this review

Dear Guest: It is always a pleasure to receive positive feedback, we very much appreciate your comments regarding your stay at the Sofitel Arroyo Buenos Aires. . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your... More 

Zurich, Switzerland
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was travelling alone to BA. I was looking for a 5 star hotel. I found this hotel, which looked nicely located, charming and reasonable priced. They picked me up from airport. Room was nice, not huge to be fair. I asked for a tour guide specialed for architecture - which also was orginized well. Overall good choice if you... More 

Was this review helpful? Yes
SofitelBuenosAi... S, General Manager at Sofitel Buenos Aires Arroyo, responded to this review

Dear Guest: We very much appreciate your comments regarding your stay at the Sofitel Arroyo Buenos Aires. I will share your comments with our team. Thank you again for sharing your experience, and we hope to receive you again.. Sincerely, Frederic Ribault General Manager More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed 4 weeks ago

At arrival you are welcomed into the most beautiful lobby, gracious doormen and wonderful desk help get you settled with your reservation. You notice the beautiful restaurant and bar on the left and the one on the right of the lobby, The grand chandelier is overhead with beautiful flower arrangements everywhere. You suddenly feel you may be in Europe! The... More 

Was this review helpful? Yes
SofitelBuenosAi... S, General Manager at Sofitel Buenos Aires Arroyo, responded to this review

Dear Guest: We very much appreciate your kind description and comments regarding your stay at the Sofitel Arroyo Buenos Aires. It is always a pleasure to receive sucha a positive feedback. I will share your perception with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously... More 

Split-Dalmatia County, Croatia
Level Contributor
307 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I was just amazed by this hotel!from you first step inside you get under the charm Rooms are big, clean nicely made Good bathroom The breakfast was nice huge with good choice The location is perfect and the building is beautiful

Was this review helpful? Yes 1
SofitelBuenosAi... S, General Manager at Sofitel Buenos Aires Arroyo, responded to this review

Dear Guest: It is always a pleasure for all of us receive positive feedback. We appreciate your comments regarding the facilities, qualitiy of service and breakfast y at the Sofitel Arroyo Buenos Aires, We continuously strive to improve the quality of our services, Thank you again for sharing your experience, and we hope your next visit will be as pleasant... More 

Miami, Florida
Level Contributor
111 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed July 23, 2015

I absolutely loved this hotel and the staff. Everyone was so attentive and gracious, particularly the reception staff. I would like to particularly mention Juan Manuel and Johanna who were always going above and beyond to make my stay an enjoyable one. The location of the hotel in Recoleta is unbeatable. You can walk to so many places and it... More 

Was this review helpful? Yes
SofitelBuenosAi... S, General Manager at Sofitel Buenos Aires Arroyo, responded to this review

Dear Guest: We very much appreciate your comments regarding your stay at the Sofitel Arroyo Buenos Aires, as well, thank you for sharing your perception of our service and the description regarding the bed, our staff and quality. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of... More 

Los Angeles, California
Level Contributor
52 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed July 21, 2015

The location of this hotel is nice but the rooms are seriously cramped. The beds are also not great and frankly a little uncomfortable. The service is average and not all that helpful. The pool is so small that you can may be do one or two strokes and it is at the basement of the hotel so it is... More 

Was this review helpful? Yes
SofitelBuenosAires, General Manager at Sofitel Buenos Aires Arroyo, responded to this review

Dear Mr. Leung, Thank you so much for taking the time to share with us the feedback about your recent stay. All the points you raised have been carefully noted and shared with my team. I must admit that we are very concerned that your experience went below your expectation. While there are certain areas such as the pool and... More 

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Staying in Retiro

Neighborhood Profile
Retiro
Exquisite palaces and luxurious apartment buildings combine with art galleries and exclusive boutiques to make Retiro the perfect spot for those who enjoy sophistication. However, the non-stop foot traffic to and from Retiro train and bus terminals, accompanied by the myriad of trucks leaving and arriving at the port, mean this neighborhood is never truly at rest. One minute you are walking down a street dotted with ornate mansions and luxurious shop windows and the next you find yourself surrounded by a sea of people racing to catch their train or bus. It is this juxtaposition of never-ending comings and goings and quiet, elegant luxury that defines Retiro, as well as Buenos Aires, a city where sharp contrasts are all around.
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