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Sofitel Buenos Aires Arroyo

Travelers' Choice award winner
Arroyo 841 | C.A.B.A, Buenos Aires C1007AAB, Argentina
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Sofitel Buenos Aires Arroyo
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Sofitel Buenos Aires Arroyo
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    775 Reviews from our TripAdvisor Community

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    Rating summary
    • Location
      4.5 of 5 stars
    • Sleep Quality
      4.5 of 5 stars
    • Rooms
      4.5 of 5 stars
    • Service
      4.5 of 5 stars
    • Value
      4 of 5 stars
    • Cleanliness
      4.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (79)
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    Zurich, Switzerland
    Level Contributor
    36 reviews
    10 hotel reviews
    common_n_hotel_reviews_1bd8 9 helpful votes
    4 of 5 stars Reviewed 5 days ago NEW

    I was travelling alone to BA. I was looking for a 5 star hotel. I found this hotel, which looked nicely located, charming and reasonable priced. They picked me up from airport. Room was nice, not huge to be fair. I asked for a tour guide specialed for architecture - which also was orginized well. Overall good choice if you... More 

    Was this review helpful? Yes
    SofitelBuenosAi... S, General Manager at Sofitel Buenos Aires Arroyo, responded to this review

    Dear Guest: We very much appreciate your comments regarding your stay at the Sofitel Arroyo Buenos Aires. I will share your comments with our team. Thank you again for sharing your experience, and we hope to receive you again.. Sincerely, Frederic Ribault General Manager More 

    Chicago, Illinois
    5 of 5 stars Reviewed 1 week ago NEW

    At arrival you are welcomed into the most beautiful lobby, gracious doormen and wonderful desk help get you settled with your reservation. You notice the beautiful restaurant and bar on the left and the one on the right of the lobby, The grand chandelier is overhead with beautiful flower arrangements everywhere. You suddenly feel you may be in Europe! The... More 

    Was this review helpful? Yes
    SofitelBuenosAi... S, General Manager at Sofitel Buenos Aires Arroyo, responded to this review

    Dear Guest: We very much appreciate your kind description and comments regarding your stay at the Sofitel Arroyo Buenos Aires. It is always a pleasure to receive sucha a positive feedback. I will share your perception with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously... More 

    Split-Dalmatia County, Croatia
    Level Contributor
    290 reviews
    103 hotel reviews
    common_n_hotel_reviews_1bd8 146 helpful votes
    5 of 5 stars Reviewed 1 week ago

    I was just amazed by this hotel!from you first step inside you get under the charm Rooms are big, clean nicely made Good bathroom The breakfast was nice huge with good choice The location is perfect and the building is beautiful

    Was this review helpful? Yes 1
    SofitelBuenosAi... S, General Manager at Sofitel Buenos Aires Arroyo, responded to this review

    Dear Guest: It is always a pleasure for all of us receive positive feedback. We appreciate your comments regarding the facilities, qualitiy of service and breakfast y at the Sofitel Arroyo Buenos Aires, We continuously strive to improve the quality of our services, Thank you again for sharing your experience, and we hope your next visit will be as pleasant... More 

    Miami, Florida
    Level Contributor
    105 reviews
    27 hotel reviews
    common_n_hotel_reviews_1bd8 38 helpful votes
    5 of 5 stars Reviewed 1 week ago

    I absolutely loved this hotel and the staff. Everyone was so attentive and gracious, particularly the reception staff. I would like to particularly mention Juan Manuel and Johanna who were always going above and beyond to make my stay an enjoyable one. The location of the hotel in Recoleta is unbeatable. You can walk to so many places and it... More 

    Was this review helpful? Yes
    SofitelBuenosAi... S, General Manager at Sofitel Buenos Aires Arroyo, responded to this review

    Dear Guest: We very much appreciate your comments regarding your stay at the Sofitel Arroyo Buenos Aires, as well, thank you for sharing your perception of our service and the description regarding the bed, our staff and quality. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of... More 

    Los Angeles, California
    Level Contributor
    47 reviews
    10 hotel reviews
    common_n_hotel_reviews_1bd8 22 helpful votes
    3 of 5 stars Reviewed 2 weeks ago

    The location of this hotel is nice but the rooms are seriously cramped. The beds are also not great and frankly a little uncomfortable. The service is average and not all that helpful. The pool is so small that you can may be do one or two strokes and it is at the basement of the hotel so it is... More 

    Was this review helpful? Yes
    SofitelBuenosAires, General Manager at Sofitel Buenos Aires Arroyo, responded to this review

    Dear Mr. Leung, Thank you so much for taking the time to share with us the feedback about your recent stay. All the points you raised have been carefully noted and shared with my team. I must admit that we are very concerned that your experience went below your expectation. While there are certain areas such as the pool and... More 

    Mexico City, Mexico
    Level Contributor
    52 reviews
    18 hotel reviews
    common_n_hotel_reviews_1bd8 21 helpful votes
    3 of 5 stars Reviewed 2 weeks ago via mobile

    The building is so nice, the street is on is very nice. The room was small but i used it just for sleep. The bed was not that great. The bathroom was acgreat size but did not smell right and did not smell well. When i got back to the room every night the room did not have a good... More 

    Was this review helpful? Yes
    SofitelBuenosAires, General Manager at Sofitel Buenos Aires Arroyo, responded to this review

    Dear Cindy N., Thank you very much for taking the time to write a review of your recent stay at Sofitel Buenos Aires Arroyo. We are thrilled to know that you enjoyed your stay and we thank you very much for complimenting the hotel and our staff. But I am sorry to know that you had a disappointing experience with... More 

    Derby, United Kingdom
    Level Contributor
    66 reviews
    20 hotel reviews
    common_n_hotel_reviews_1bd8 56 helpful votes
    5 of 5 stars Reviewed 3 weeks ago

    I have stayed in Sofitel in many countries and this one in Argentina did not disappoint. I stayed in this hotel for 4 nights and from check in to check out everything was perfect. The checked was easy and followed by a welcome drink while we waited for our room to get ready. The receptionist spoke perfect english and was... More 

    Was this review helpful? Yes 1
    SofitelBuenosAi... S, General Manager at Sofitel Buenos Aires Arroyo, responded to this review

    Dear Guest: We very much appreciate your comments regarding your stay at the Sofitel Arroyo Buenos Aires. It is always a pleasure to receive such a detailed feedback as yours. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve... More 

    Los Angeles, California
    1 review
    3 of 5 stars Reviewed 3 weeks ago

    The rooms are fine, mine was small but the hotel is a beautiful historic building and in a good area. Service was also good. However I feel compelled to share with my fellow TripAdvisor readers to please do NOT eat here! Breakfast this morning was a slice of bread in cream soup (ostensibly mushrooms on toast). Tonight's margarita pizza was... More 

    Was this review helpful? Yes
    SofitelBuenosAi... S, General Manager at Sofitel Buenos Aires Arroyo, responded to this review

    Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Arroyo Buenos Aires. I am sorry that your meal experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More 

    1 review
    common_n_hotel_reviews_1bd8 2 helpful votes
    4 of 5 stars Reviewed 5 weeks ago via mobile

    I tagged along on a business trip my husband had to Buenos Aires and stayed one night a the Sofitel. Loved the neighborhood, very safe to walk alone. Cute boutiques, restaurants and sights. The service was excelent. The breakfast is fantastic.

    Was this review helpful? Yes 2
    SofitelBuenosAi... S, General Manager at Sofitel Buenos Aires Arroyo, responded to this review

    Dear Guest: We very much appreciate your comments regarding your stay at the Sofitel Arroyo Buenos Aires. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

    Washington DC, District of Columbia
    Level Contributor
    4 reviews
    common_n_hotel_reviews_1bd8 1 helpful vote
    4 of 5 stars Reviewed June 27, 2015

    Great location to stay while visiting Buenos Aires. Helpful and attentive front desk. Across the street from the hotel is a flower shop. At night it is a speakeasy. Great place late night. Wonderful staff and unique cocktails.

    Was this review helpful? Yes 1
    SofitelBuenosAi... S, General Manager at Sofitel Buenos Aires Arroyo, responded to this review

    Dear Guest: We very much appreciate your detailed comments regarding your experience at the Sofitel Arroyo Buenos Aires. It is always a pleasure to receive positive feedback. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope... More 

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    Neighborhood Profile
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