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Sofitel Buenos Aires Arroyo

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Arroyo 841 | C.A.B.A, Buenos Aires C1007AAB, Argentina
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Sofitel Buenos Aires Arroyo
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Sofitel Buenos Aires Arroyo
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735 reviews from our community

Traveler rating
    524
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    6
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90
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We booked a suite. Very roomy and comfortable,. Used free computer/internet in business center. Restaurant provided excellent food and service. Mixed commercial/residential neighborhood with trees, a nearby park, restaurants, etc. Maybe a mile or so south of Recoleta in Retiro.

Was this review helpful? Yes 3
SofitelBuenosAi... S, General Manager at Sofitel Buenos Aires Arroyo, responded to this review

Dear Guest: We very much appreciate your comments regarding your stay at the Sofitel Arroyo Buenos Aires. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Sydney, Australia
Contributor
19 reviews 19 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

An excellent well appointed hotel. Fantastic staff. Very well located in a quiet area, close to everything. Restaurant food first class. Go for the Argentinean Merlot. Short walk to all the main sights and shopping district.

Was this review helpful? Yes 3
SofitelBuenosAi... S, General Manager at Sofitel Buenos Aires Arroyo, responded to this review

Dear Guest: We very much appreciate your comments regarding your stay at the Sofitel Arroyo Buenos Aires. It is always a pleasure to receive sucha a positive feedback, sharing your experience with Tripadvisor users. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

South Korea
Contributor
16 reviews 16 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here for 9 nights. (quite long~). Hotel itself is quite cozy, bit small size though. They don't have some basic things (such as kettle, mug, wine opener) in the room, but they offer it whenever I need them. Very friendly staff, they always were helpful. Since I had stayed there for 9 nights, they invited weekend special chocolate... More 

Was this review helpful? Yes 2
SofitelBuenosAi... S, General Manager at Sofitel Buenos Aires Arroyo, responded to this review

Dear Guest, We very much appreciate your perception regarding your stay at the Sofitel Arroyo Buenos Aires. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Asuncion, Paraguay
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Nice hotel near downtown and the business center, and the hotel offers many services, as a nice small gym, a great breakfast, and overall quality rest! During congested peak hours being near to important offices and businesses was very valuable

Was this review helpful? Yes 3
SofitelBuenosAi... S, General Manager at Sofitel Buenos Aires Arroyo, responded to this review

Dear Guest: We very much appreciate your comments regarding your stay at the Sofitel Arroyo Buenos Aires. It is always a pleasure to receive positive feedback. Thank you as well, for your location tips, it helps to Tripadvisor users to know about our location and distance. I am sure that this feedback will serve as an encouragement to all of... More 

New York City, New York
Top Contributor
69 reviews 69 reviews
27 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed 5 nights for a conference, room covered by our hosts. This was the most professional, positive front desk staff I've never encountered--from places to eat to late check outs and photocopying. They were superb. My room--507--was large and nice (not so many of my colleagues who had near the elevator Mariott type rooms. Its a great walking location,... More 

Was this review helpful? Yes
SofitelBuenosAi... S, General Manager at Sofitel Buenos Aires Arroyo, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Arroyo Buenos Aires. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

My husband and I really enjoyed being at the hotel. Beautiful old building, nice rooms, great location to enjoy Buenos Aires either visiting it or for business. Friendly staff. We had also great experience at the bar where after a long busy day we were served by a very kind young waiter, whose name is Damian Barroca. He made us... More 

Was this review helpful? Yes 2
SofitelBuenosAi... S, General Manager at Sofitel Buenos Aires Arroyo, responded to this review

Dear Guest, Dear Herve Loisel: We very much appreciate your comments regarding your stay at the Sofitel Arroyo Buenos Aires. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for... More 

London, United Kingdom
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Travelling to Buenos Aires on an overnight flight from London meant arriving the hotel at 9.00am. We had no expectation of being able to check into our room that early in the morning so we were very pleasantly surprised to be told our room was ready and we were soon checked in. The staff were very engaging throughout our stay... More 

Was this review helpful? Yes 2
SofitelBuenosAi... S, General Manager at Sofitel Buenos Aires Arroyo, responded to this review

Dear Guest, We very much appreciate your comments regarding your first impression upon arrival at Sofitel Arroyo Buenos Aires. It is always a pleasure to receive positive feedback. I will share your excellent comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff to continuously improve the quality of our... More 

Luxembourg City, Luxembourg
Top Contributor
93 reviews 93 reviews
21 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel will be your safe and luxurious place in Buenos Aires. It's in a very calm street but only 2 streets away from the commercial shopping area around Av. Florida and only 10 min walking away from Recoleta. The service is excellent. Bar and Breakfast top notch. It comes at a price but you will get worth every penny.

Was this review helpful? Yes 1
SofitelBuenosAi... S, General Manager at Sofitel Buenos Aires Arroyo, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Arroyo Buenos Aires. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Berlin, Germany
Contributor
17 reviews 17 reviews
12 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Next to Four Seasons the Sofitel is becoming our favorite Hotel Chain in the world. The Sofitel in Buenos Aires is located in a beautiful, residential neighbourhood. The hotel itself is a beautiful old building, very, very pretty. We had a lovely Prestigue Suite on the 7th floor. We arrived from Europe way past midnight and the front desk and... More 

Was this review helpful? Yes 1
SofitelBuenosAires, Guest Relations Manager at Sofitel Buenos Aires Arroyo, responded to this review

Sehr geehrte Frau und Herr Götze, Thank you for taking the time to share your comments concerning your stay with us. Excellent service is what we strive to be known for. Therefore your feedback is extremely important as it shows us we succeeded to provide you both a memorable experience! Indeed we tend to offer to our guests a service... More 

NY
Top Contributor
75 reviews 75 reviews
50 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at the Sofitel in Arroyo for 3 nights - late March/beg April 2014. It was our first time in Buenos Aires and first time in Argentina. We enjoyed our stay in Sofitel. positives: +location, close to major locations, easy to walk around (though the concierge could have told/warned us that the street along the railroad was a bit... More 

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SofitelBuenosAires, General Manager at Sofitel Buenos Aires Arroyo, responded to this review

Dear clients, Thank you so much for taking the time to share with us the feedback about your recent stay at Sofitel Buenos Aires Arroyo. All the points you raised have been carefully noted and shared with concerned head of departments. I must admit that we are very concerned that your experience went below your expectation. If you don’t mind... More 

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Neighborhood Profile
Retiro
Exquisite palaces and luxurious apartment buildings combine with art galleries and exclusive boutiques to make Retiro the perfect spot for those who enjoy sophistication. However, the non-stop foot traffic to and from Retiro train and bus terminals, accompanied by the myriad of trucks leaving and arriving at the port, mean this neighborhood is never truly at rest. One minute you are walking down a street dotted with ornate mansions and luxurious shop windows and the next you find yourself surrounded by a sea of people racing to catch their train or bus. It is this juxtaposition of never-ending comings and goings and quiet, elegant luxury that defines Retiro, as well as Buenos Aires, a city where sharp contrasts are all around.
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