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CasaSur Art Hotel

4.5 of 5 Callao Avenue 1823, Recoleta | Recoleta, Buenos Aires C1024AAE, Argentina
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CasaSur Art Hotel
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CasaSur Art Hotel
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388 reviews from our community

Traveler rating
    247
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    27
    11
    2
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tel Aviv, Israel
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed yesterday NEW

The Casa sure Art hotel located in the heart of Buenos Aires at Recoleta Neighborhood 5 minutes from many tourist attractions like Recoleta Cemetery, Recoleta market and the green gardens near Libaratator street. The hotel itself is very nice and clean, the hotel staff are wonderful, always willing to help and have good English. The rooms are not that big... More

Was this review helpful? Yes
Guest R, Director de Relaciones con Clientes at CasaSur Art Hotel, responded to this review

Dear Guest, Thank you for taking your time to share your review on TripAdvisor! We are pleased to know that you had a wonderful stay with us and appreciate our location and service. Thank you for your constructive feedback with regards to our internet inconvenience. Rest assured corrective measures will be taken to ensure that our guests have comfortable and... More

Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I travel a fair amount around the world, but I have to say that all the people working at CasaSur are the best that I've experienced.. We asked for help for dinner reservations from guest services before our arrival, and Veronica and her staff were very helpful. All front desk and lobby personal were great - they remembered our names,... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Guest R, Director de Relaciones con Clientes at CasaSur Art Hotel, responded to this review

Dear Guest, Warm Greeting from CasaSur Art Hotel! We would like to thank you for your time spent in posting your appreciation here in TripAdvisor. We are delighted to hear that your visit was made memorable by the great location, facilities, and impeccable service. I will convey your compliments on to all our staff who are invaluable to us with... More

Ft. Lauderdale, United States
2 reviews
4 of 5 stars Reviewed 5 weeks ago

CasaSur Art is a lovely boutique hotel situated in perfectly in Recoleta. While the rooms are well-appointed and contemporary, the shining part of the hotel is its staff. The staff went out of their way to make our stay enjoyable. Each staff member that we dealt with was very helpful and friendly (and made an effort to speak English as... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Guest R, Director de Relaciones con Clientes at CasaSur Art Hotel, responded to this review

Dear Guest, Thank you very much for posting this review and sharing your feedback regarding your recent experience at CasaSur Art Hotel. I am very glad to know that the level of our services and facilities exceeded your expectations, giving you an enjoyable stay all throughout. In behalf of our team, I look forward to welcoming you back the next... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 15, 2014

Everything perfect even if we had some disturbencies during our stay : no hot water in the second bathroom and wifi breakdown. Location is perfect, the service very pleasant and the breakfast very attractive.

Review collected in partnership with this hotel

Was this review helpful? Yes
Guest R, Director de Relaciones con Clientes at CasaSur Art Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on TripAdvisor following your recent visit to Buenos Aires and CasaSur Art Hotel. Your invaluable feedback is important to ensure that we continually deliver the ultimate experience CasaSur is renowned for and exceed your expectations for future visits. We thank you for highlighting some key points during your... More

London, UK
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 14, 2014

Service fabulous, great location, breakfast lovely. But the thing I couldn't escape was the noise. Street noise, noise from adjacent building (through walls), noise from adjacent rooms (through ceiling), noise from in room air con. Which really was a shame as if it wasn't for this I wouldn't hesitate to recommend it.

Review collected in partnership with this hotel

Was this review helpful? Yes
Guest R, Director de Relaciones con Clientes at CasaSur Art Hotel, responded to this review

Dear guest, Thank you for leaving us this feedback regarding your recent stay with us. We are so happy to hear that you enjoyed our location, breakfast and specially our staff. In regards to the noise you encountered I apologise for any inconvenience this may have caused. I can assure you that all rooms are double glazed to prevent any... More

Houston, Texas
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 5, 2014

The hotel is very nice and well located. The staff is very helpfull. We had a room with balcony that was very comfortable. There was just a little corridor noise that was not at all disturbing, bare in mind that there are only three room per floor.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Guest R, Director de Relaciones con Clientes at CasaSur Art Hotel, responded to this review

Dear Guest, Thank you for your amazing review posted on Trip Advisor pertaining to your recent stay at CasaSur Hotel. We are indeed delighted to know that you have appreciated our hotel and its overall facilities, location and most of all, unparalleled service and hospitality rendered by our colleagues. We look forward to welcoming you back once again. Warmest regards,... More

Bristol, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 5, 2014

A beautiful boutique hotel, the staff really go out of their way to ensure you are very well looked after. A real commitment from every one to deliver an excellent customer experience. The food is excellent and the free tour of the city was a great way to get your bearings and here the city's wonderful history.

Was this review helpful? Yes
Guest R, Director de Relaciones con Clientes at CasaSur Art Hotel, responded to this review

Dear Guest, It gives us a great pleasure having you stayed at CasaSur Art Hotel during your recent travel to Buenos aires. We are overwhelmed to know that you had a relaxing, comfortable and memorable stay and also appreciated our food, free city tour, and the best of all, impeccable service rendered by our staff. We look forward to serving... More

1 review
5 of 5 stars Reviewed October 1, 2014

Fantastic hotel. The staff are all warm and welcoming and genuinely want to help you. The room was clean and modern and the hotel was located in a very nice part of BA. I loved the free tour of the city that the hotel offer on a Saturday and would recommend anyone to do this. Great hotel, great people and... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Guest R, Director de Relaciones con Clientes at CasaSur Art Hotel, responded to this review

Dear Guest, Our sincere regards for your finding the time to post a review on your stay here with us at CasaSur Art Hotel, we are highly pleased that you had a wonderful time. We value our dear guests at all times and our staff, management and certainly myself are working our skills out to ensure them a most memorable... More

New York
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 26, 2014

We finished out our Honeymoon at the CasaSur Art Hotel and we are certainly glad we did! Because it was our last night in Argentina for our honeymoon, they immediately upgraded us to a suite, we each received a free glass of wine at the bar, and got cookies delivered to our room. The service was impeccable, everyone seemed to... More

Was this review helpful? Yes 1
Guest R, Director de Relaciones con Clientes at CasaSur Art Hotel, responded to this review

Dear Guest, Wow!!! I am so happy that you could have a perfect honeymoon. I am glad you enjoyed the upgrade and the special attentions we prepared for you. We know this trip is a very unique one for each couple and always do our best to make it memorable. Thanks for highlighting our impeccable service. The staffs was elated... More

North Carolina
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 10, 2014

Everything was perfect. The staff was warm and welcoming. Room is clean and modern and we got a very good deal on the room. It's located in a very nice part of BA. The restaurant has Indian and Italian fare--the shrimp risotto was amazing and my husband had a lamb dish he enjoyed. The bed was not the most comfortable... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Guest R, Director de Relaciones con Clientes at CasaSur Art Hotel, responded to this review

Dear Guest, Thanks very much for your kind comments. It is an honour to read such a pleasant review. I am really glad you had a perfect stay, despite being only one night with us. I am totally agree about the terapists here, they are terrific! You made the correct decision booking the massage after that long flight. I hope... More

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Additional Information about CasaSur Art Hotel

Address: Callao Avenue 1823, Recoleta | Recoleta, Buenos Aires C1024AAE, Argentina
Location: Argentina > Capital Federal District > Buenos Aires
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — CasaSur Art Hotel 4.5*
Number of rooms: 36
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Also Known As:
Casasur Art Boutique Hotel

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