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IC Hotels Santai

#26 of 82 Hotels in Belek
Certificate of Excellence
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Uc Kum Tepesi Mevkii, Belek 07500, Turkey
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1 room 1 adult
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IC Hotels Santai
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1,011 Reviews from our TripAdvisor Community

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Bracknell
Level Contributor
28 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is spacious and comfortable ideal stop over for the Airport.Breakfast was good .Dinner however .was Over cooked tried fish very dry and hard so was the meat.Very pleased only stayed one night

Helpful?
Thank browneyesBracknell
Hakan S, Genel Müdür at IC Hotels Santai, responded to this review

Dear “browneyesBracknell”, Thank you for taking the time to review your vacation at IC HOTELS Santai. With regret we were reading that the hotel did not fully meet your preferences. We sincerely hope that the vacation in our hotel left you some pleasant moments to remember and would always be glad to see you again in any of our hotels.... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Nice location. Especially the apartments!. We like the service and the fact that you could dine (besides the buffet) in small restaurants.The combination of several great pools and the beach is excellent.

Review collected in partnership with this hotel

Helpful?
Thank Paul S
Hakan S, Genel Müdür at IC Hotels Santai, responded to this review

Dear “Paul S”, Thank you for your feedback. We were happy to contribute to a memorable experience for you, as well as to hear that you loved the hotel and had a fully enjoyable holiday with us. Looking forward to have a pleasure of seeing you again at IC HOTELS Santai King Regards Hakan Saltık Hotel Manager More 

Kitzingen, Germany
2 reviews
5 of 5 stars Reviewed 3 weeks ago

We have made many friends with the persons who work there - at the guest relations, reception, waiters, bartenders and the SPA. We have booked already for 2 more vacations for 2016 with other couples at the IC Santai. The kitchen also the best we ever had in our many years of travel. The facilities pool, beach, +18 pool is... More 

Review collected in partnership with this hotel

Helpful?
Thank bernharde401
Hakan S, Genel Müdür at IC Hotels Santai, responded to this review

Dear bernharde401, First of all we would like to thank you for your great comment. Our first goal as IC Hotels Management is the guest satisfaction. We are glad to see that we reach our goal by your accommodation. We will give our best that your following accommodations will be better than before. We are awaiting you for the 2... More 

Москва, Россия
1 review
3 of 5 stars Reviewed 3 weeks ago

Very unfriendly and unhelpful reception staff. Couldn't help with a sipmple request for a quite room, behaving very arrogant. Staff should not behave like this. The food is ok, nothing special though. The hotel is big, so there are too many people everywhere.

Review collected in partnership with this hotel

Helpful?
Thank arina_eletskaya
Hakan S, Genel Müdür at IC Hotels Santai, responded to this review

Dear arina_ele… First of all we would like to thank you for your comment and for choosing IC Hotels Santai. We are really sad to see that we couldn’t reach our first aim, which is the guest satisfaction, by your accommodation. We informed our Front Office Manager about the behavior of the Reception staff. But room wishes are not always... More 

Basel, Switzerland
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Very clean, somewhat simple rooms and simple food considering the rating. However GREAT staff! Probably the most helpful and dedicated team of people ever seen at a five star hotel. Nice bar and gardens.

Review collected in partnership with this hotel

Helpful?
Thank Amietl
Hakan S, Genel Müdür at IC Hotels Santai, responded to this review

Dear Amietl, Thank you very much for your comment. Its a pleasure to read how much you enjoy our staff and Hotel. We will give our best that you will have greater times by your next accommodations. Hope to see you again Best Regards. Hakan SALTIK Hotel Manager More 

Copenhagen, Denmark
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

IC Santai, Belek have everything you can wish for, only thing that isn't working (and is a big thumb down) is the temperature of the children's pool and aqua park/water play area. No one used it and the few that tried came up again very fast.

Review collected in partnership with this hotel

Helpful?
Thank Anders B
Hakan S, Genel Müdür at IC Hotels Santai, responded to this review

Dear Anders B, We would like to thank you that you give your valuable time to write a comment. As IC Hotels, we are working 24 hours a day, to serve you the best Holiday which is possible. Thats why this feedbacks are so important for us. Because our outdoor pools are not heated, the water temperatures of the outside... More 

North Shields, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Everything there that we needed. The waterpark and soft play area were excellent the various bars around the complex were first class and they all accommodated my grand-daughter, the varieties of restaurants and choices of food were first class,all the staff on the complex were helpful and courteous.

Review collected in partnership with this hotel

Helpful?
1 Thank paulrobson2016
Hakan S, Genel Müdür at IC Hotels Santai, responded to this review

Dear paulrobson2016, Thank you for youre great comment. We are glad to see that you enjoy your holiday with your Grand daughter. We will continue to give our best that your next holidays will be much more better than your past holidays. Kind Regards. Hakan SALTIK Hotel Manager More 

Denizli
1 review
5 of 5 stars Reviewed 3 weeks ago

Had a great time with whole my family, was s nice winter break. Definetly willing to go again for summer season. Staff very clean and polite, lots of entertainment for kids. Room fairly. Fresh Food...

Review collected in partnership with this hotel

Helpful?
Thank ZeynepSOZERI
Hakan S, Genel Müdür at IC Hotels Santai, responded to this review

Dear ZeynepSOZERI, First of all we would like to thank you for your comment. We are glad to see that you was satisfied from your Holiday, which is also the reason of our hard and long work. We will continue to give our best that your following holidays in our Hotel, will be better than before. Kind Regards. Hakan SALTIK... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

We have the hotel almost for our self...few people around.But still with this low occupancy our room wasn't clean...the corridors also...we feel like also the staff was free that time...still is 5 star hotel....food was ok, you have plenty of choices.Front desk also need some people skills....especially for lady there ( some smile maybe).There some small things but really matter.

Review collected in partnership with this hotel

Helpful?
Thank Bianky B
Hakan S, Genel Müdür at IC Hotels Santai, responded to this review

Dear Bianky B., First of all we would like to thank you for youre review. We are sad to see that we coulnd’t reach our first aim, which is the Guest satisfaction, by your accomodation. We informed our Front Office manager and Housekeeping manager about the issues. Gentility, Smile and Hygiene are the first things which we train and expect... More 

Liverpool, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Although we had a good stay here with kids and there was lots to do, we were disappointed that the hotel had charged more from our credit card (the rate should have been the same as when we booked it on booking.com and there was no issues with currency exchange as they took money in sterling pound) I then had... More 

Helpful?
Thank holidaybug2013
Hakan S, Genel Müdür at IC Hotels Santai, responded to this review

Dear “holidaybug2013”, Thank you for taking the time to review your vacation at IC HOTELS Santai. With regret we were reading that the hotel did not fully meet your preferences. We sincerely hope that the vacation in our hotel left you some pleasant moments to remember and would always be glad to see you again in any of our hotels.... More 

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