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Acacia Hotel Manila

Travelers' Choice award winner
East Asia Drive corner Commerce Avenue | Filinvest Corporate City, Alabang, Muntinlupa, Luzon, Philippines (Formerly Acacia Grove Hotel)
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Acacia Hotel Manila
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Acacia Hotel Manila
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425 reviews from our community

Traveler rating
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    55
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Acacia Hotel Manila
See the most recent reviews
Mumbai, Maharashtra, India
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 7, 2013

Acacia hotel is one of the good hotel located at Alabang which is at a distance from the Manila city. The hotel seems to be servicing the guest having work in Muntinlupa City. The hotel employees are friendly. The hotel is too far from the city and need to take a car if you would want to move to the... More 

Was this review helpful? Yes 1
acaciahotelmanila, Public Relations Manager at Acacia Hotel Manila, responded to this review

Dear Valued Guest, Warm greetings from Acacia Hotel Manila! Thank you for choosing to stay in our hotel during your trip to the Philippines. While we are considered by some to be out of the way from Manila, we are delighted with the fact that you have found us to be a gem in the area. Thank you once again... More 

Makati
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 7, 2013

From checking-in to checking out my Acacia Hotel experience is one of the best in the many travels I had made, foreign and local. Even while reserving the room I already sensed the very professional way the staff treat their customers. This is one good thing about medium-sized hotels, they are more attentive to detail, receptionists are calm and smiling... More 

Was this review helpful? Yes 1
acaciahotelmanila, Public Relations Manager at Acacia Hotel Manila, responded to this review

Dear Valued Guest, Warm greetings from Acacia Hotel Manila! Thank you for your kind words about our hotel! We are delighted to know everything has exceeded your expectations, from the hotel facilities to our associates. We hope to be given the chance to serve you more often in the near future. More 

Cavite City, Philippines
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 6, 2013

Worth every penny....can't ask for more. very pleasant staycation perfect for unplanned weekend getaways staff was always courteous and accomodating prompt action to all my requests location is walking distance to all kinds of establishments

Was this review helpful? Yes 1
acaciahotelmanila, Public Relations Manager at Acacia Hotel Manila, responded to this review

Dear Valued Guest, Warm greetings from Acacia Hotel Manila! We are delighted to learn that we have played a part in making your staycation truly memorable. Thank you once again for choosing our hotel and we hope to be part of more special staycation memories. More 

Manila
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed October 4, 2013

Aside from the beautiful hotel, good location, ultimately what makes this hotel great is the service. The team strives hard to ensure they provide the best service and it's a great experience overall. The lobby is filled with chairs so that guests can hang out while waiting for their ride (and they have a free shuttle that brings you around... More 

Was this review helpful? Yes 1
acaciahotelmanila, Public Relations Manager at Acacia Hotel Manila, responded to this review

Dear Valued Guest, Warm greetings from Acacia Hotel Manila! Thank you for choosing our hotel as your residence for your special event. We are delighted to read from your feedback that our associates have gone beyond the normal call of duty to ensure that your stay is unforgettable. Please allow us to share your kind words with our team as... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 1, 2013 via mobile

We stayed here because of an event in the south, and had to extend because of the weather. Our stay was pleasant, almost all of the staff are courteous and accommodating , except for one staff manning the check-in counter who was not very friendly when we were asking something about extending our stay to the next day. The room... More 

Was this review helpful? Yes 1
acaciahotelmanila, Public Relations Manager at Acacia Hotel Manila, responded to this review

Dear Valued Guest, Warm greetings from Acacia Hotel Manila! Thank you for coming forward with your candid feedback in regards to certain aspects of our guest room facilities. As this is brought to our attention, we are taking the necessary steps to ensure that such an oversight will not happen again. We hope you will see the improvement and enjoy... More 

Ho Chi Minh City
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 30, 2013

It was a nightmare from the moment we entered the lobby. They seem to be racial especially towards some Asians which was apparent in the way the receptionist did not even greeted me a Good Afternoon. The rooms are shabby, Breakfast lousy and non replenished. Never again Acacia....

Was this review helpful? Yes 1
acaciahotelmanila, Public Relations Manager at Acacia Hotel Manila, responded to this review

Dear Valued Guest, Warm greetings from Acacia Hotel Manila! We apologize for the inconvenience that you have experienced during your stay with us. Thank you as well for your constructive feedback. Such comments are fundamental in order to determine the areas of improvement for our service. Rest assured that we have taken steps to improve our services and facilities. Rest... More 

Batangas City, Philippines
Top Contributor
73 reviews 73 reviews
53 hotel reviews
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed September 30, 2013 via mobile

Stayed at the Acacia for one weekend night with my family. Booked their weekend room only package via phone. Traffic in the vicinity was really horrible as it was a payday weekend. Upon arrival, there was a long queue of cars at the driveway and parking was full so had to avail of valet service. During check-in, was told the... More 

Was this review helpful? Yes 1
acaciahotelmanila, Public Relations Manager at Acacia Hotel Manila, responded to this review

Dear Valued Guest, Warm greetings! We would like to assure you that we are committed to providing you and all of our guests with the highest standards of service in the industry; however, we were not able to meet your basic expectations at the time. Thank you for coming forward with your candid feedback in regards to certain aspects of... More 

Manila, Philippines
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 30, 2013

We stayed at Acacia Hotel over the weekend and we had a great time. No hassle during early check in.Big room, comfy bed plus we received compli brownies and this made our stay extra special. My kids enjoyed the pool and the breakfast. My only suggestion is to add a play room for the kids just like in sofitel and... More 

Was this review helpful? Yes 1
acaciahotelmanila, Public Relations Manager at Acacia Hotel Manila, responded to this review

Dear Valued Guest, Warm greetings from Acacia Hotel Manila! It is said that the little touches make the most lasting impressions. We are delighted to learn that our initiative to incorporate this in our service has made your stay with us all the more memorable. We hope to be able to serve you more often in the near future. More 

Sydney, Australia
Senior Contributor
39 reviews 39 reviews
26 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed September 24, 2013 via mobile

I stayed at the Acacia Hotel for two nights during a work visit. On arrival, the receptionist was not particularly welcoming and didn't particularly make any effort to make me feel welcome. His explanation of the facilities and breakfast were recited rather than explained and no effort was made to ensure I understood what he told me. On entering my... More 

Was this review helpful? Yes 1
acaciahotelmanila, Public Relations Manager at Acacia Hotel Manila, responded to this review

Dear Valued Guest, Warm greetings from Acacia Hotel Manila! Thank you for taking the time to provide constructive feedback about your experience with us. We are committed to providing you and all of our guests with the highest standards of service in the industry; however, we were not able to meet your basic expectations at the time. We hope you... More 

Manila, Philippines
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 23, 2013 via mobile

We opt for a staycation for my 8 year old son instead of having a party, i would also like to take a day off from stress at work. My goal is to relax, and have fun and spend quality time with my family and staying at Acacia is pure heaven! No hassle from the time I inquired about the... More 

Was this review helpful? Yes 1
acaciahotelmanila, Public Relations Manager at Acacia Hotel Manila, responded to this review

Dear Valued Guest, Warm greetings from Acacia Hotel Manila! Thank you for your kind words about our hotel! Our associates are all sincere in providing five-star service that is laced with familial warmth. Please allow us to share your comments with the rest of team as this will serve as motivation for our team to surpass our best performance. We... More 

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