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Acacia Hotel Manila

Travelers' Choice award winner
East Asia Drive corner Commerce Avenue | Filinvest Corporate City, Alabang, Muntinlupa, Luzon, Philippines (Formerly Acacia Grove Hotel)
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Acacia Hotel Manila
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451 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I got a deal grocer deal for 5000 for an "executive suite" With a "pillow concierge" and Breakfast buffet I have stayed in acacia before, room 611. It was an upgrade from a regular room to a suite. I paid 3700 for that and felt very lucky to have been upgraded Now that I paid 5000 for an "executive" sweet,... More 

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acaciahotel, General Manager at Acacia Hotel Manila, responded to this review

Dear Madame, Warm greetings from Acacia Hotel Manila! Thank you for taking time to write in Trip Advisor. Your review is of great concern to us as we always strive for consistency. Being our returning guest, our goal is to provide you only with better service compared to your last visit. We are saddened that this was not the case.... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here for business in the area. The hotel is locatie very convinient between 2 malls and restaurant area's at walking distance. The office is located with in walking distance, but the hotel also provides a shuttle service. The hotel Staff is very friendly and likes to make a chat, which gives a very genuine feeling.

Was this review helpful? Yes
acaciahotel, General Manager at Acacia Hotel Manila, responded to this review

Dear Sir, Greetings from Acacia Hotel Manila! Thank you for sharing your experience with us. We truly appreciate your positive words. Guest comments are of much value to us we work daily on improving our services. Thank you for appreciating our genuine ways. We want nothing more but for our guests to truly feel right at home with us. We... More 

Bacolod, Philippines
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Love their big comfortable beds.. the view is nice, the staff were kind, buffet breakfast was ok. if you plan on a quiet reprieve from a hectic week, don't get a room near the pool coz you can definitely hear the kids enjoying their swim. higher floors are advisable. fast food available across the street if the mood strikes. had... More 

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acaciahotel, General Manager at Acacia Hotel Manila, responded to this review

Dear Sir/Madame, Warmest greetings from Acacia Hotel Manila! Thank you very much for your positive words and for choosing to stay with us. We are very happy to know that you had a pleasant stay with your friends. The hotel is both a place for business and leisure market where guests can enjoy a relaxing time in a secure and... More 

Manila, Philippines
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 1 week ago

You might probably be amazed at the facade and grand entrance of the hotel just like me. Even the rooms are nice and of quality design. But if you opt for the included breakfast biffet or other services - i wont recommend. Just choose the room only. Food and restaurants are all over the vicinity. Its A walking distance away.... More 

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acaciahotel, General Manager at Acacia Hotel Manila, responded to this review

Dear Madame, Greetings from Acacia Hotel Manila! Thank you very much for sharing your experience. We regret that you did not fully enjoy the package that you availed. We have noted all your comments and will address each of them immediately. Acacia is located at the heart of Alabang with numerous establishments surrounding it. This is truly an added convenience... More 

Level Contributor
79 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed 2 weeks ago

As I set foot on this hotel, I was mesmerized with the high ceiling, modern & chic look, as well as the superb friendliness of the staff. I was here to attend a two-day training sponsored by another govt agency. We were booked at their Grand Ballroom which the location is situated at the 16th floor of the hotel. The... More 

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acaciahotel, General Manager at Acacia Hotel Manila, responded to this review

Dear Madame, Greetings from Acacia Hotel Manila! Thank you very much for sharing your experience with us. We appreciate your honesty with the food. Our Executive Chef is looking in to the matter and rest assured that this will be improved. Food is an important part of any meeting and we want to ensure that attendees are always satisfied. We... More 

Cavite
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

When I was a little boy we lived in a place that has this big acacia tree. It was the landmark of that place from which we’ve heard stories about a kapre living in it who would take children who are nearby when nighttime falls. During daytime we would play under it but we have to watch out for the... More 

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acaciahotel, General Manager at Acacia Hotel Manila, responded to this review

Dear Sir, Greetings from Acacia Hotel Manila! Please allow us to express our deepest gratitude for this lovely review. We appreciate the time you took in sharing with us your experience. We are happy that we reminded you of your younger carefree days and that you find this Acacia a better tree than before. Our core characteristics are like that... More 

Makati, Philippines
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

1. Value for Money - not that expensive 2. Good location - near Festival Mall and Alabang Town Center, also lots of restaurants around 3. Good Customer Service - we requested to change the room because there is an event going and we are hearing the sound system from our room and our request was attended 4. Variety of Food... More 

Was this review helpful? Yes
acaciahotel, General Manager at Acacia Hotel Manila, responded to this review

Dear Madame, Greetings from Acacia Hotel Manila! Thank you very much for this thorough review. We are very pleased to know that you wish to come back. We look forward to welcoming you once more. We highly appreciate your positive comments about our location, service and food. These are truly vital factors that make any hotel stay memorable. We are... More 

Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed for 2 nights and found the experience enjoyable. The room was nice and spaceous and the breakfasts were worth it. The staff also provided great service. However, I found that the airconditioning in our room at the 10th floor a little warm even if we adjusted the thermostat to a lower temp. I don't know if there was something... More 

Was this review helpful? Yes 1
acaciahotel, General Manager at Acacia Hotel Manila, responded to this review

Dear Sir/Madame, Greetings from Acacia Hotel Manila! Thank you very much for taking time to share your experience. We are happy that you had an enjoyable experience. We sincerely apologize for the air conditioning and elevator concerns. We will definitely look in to this matter. We hope for your return and for a chance to provide you an even better... More 

Level Contributor
4 reviews
4 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

Location = So So, but there free shutter bus to near by Mall, however u may have issue when need them to send u back to hotel. But there is MCdonals beside and some small restaurant. Services = Crews are firendly, as for all the philippino :) however i found services is drop, compare with my first time. E.g, Bathrope... More 

Was this review helpful? Yes
acaciahotel, General Manager at Acacia Hotel Manila, responded to this review

Dear Madame, Warmest greetings from Acacia Hotel Manila! We regret that your stay was not the best to date. We are deeply concerned about your observations with our service. Rest assured that immediate investigation and actions are being done to rectify this. Consistent service is key to any operation and our team is striving hard to maintain the highest level... More 

Malaysia
1 review
5 of 5 stars Reviewed June 1, 2015

during my stay for my business trip in Laguna industry park, I enjoyed my stay in this hotel. The buffet breakfast is served with variety type of food. The location also strategic as it is in the middle of Festival mall and Alabang Town Center (ATC) with 10 mins walking distance. The hotel also provide free gym access and massage... More 

Was this review helpful? Yes
acaciahotel, Public Relations Manager at Acacia Hotel Manila, responded to this review

Dear Madame, Greetings from Acacia Hotel Manila! Thank you very much for taking time to review our hotel. We are happy to note that you had a pleasant stay with us. We are grateful that you appreciate our services and our ideal location. We understand your sentiments about our swimming pool and we are hoping to work on this matter... More 

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