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Acacia Hotel Manila

4.5 of 5 East Asia Drive corner Commerce Avenue | Filinvest Corporate City, Alabang, Muntinlupa, Luzon, Philippines (Formerly Acacia Grove Hotel)
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Acacia Hotel Manila
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Acacia Hotel Manila
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375 reviews from our community

Traveler rating
    150
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    52
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    14
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kuala Lumpur, Malaysia
Top Contributor
117 reviews 117 reviews
26 hotel reviews
105 helpful votes 105 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed 1 night last weekend at this hotel. I used to live in the area when I was working in Philippines. This hotel is one of the newer one in Alabang area so I though I had given it a try. Reservation was easy enough via internet and no problem. The weekend before arriving I requested for airport pick-up and... More 

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marly_men, Public Relations Manager at Acacia Hotel Manila, responded to this review

Dear Sir/Madame, Warm greetings from Acacia Hotel Manila! Thank you for choosing to stay with us. It is very unfortunate that you have decided to stay in a different hotel on your next visit. Please accept our deepest apologies for the kind of service you received. These are inconsistencies that will be addressed immediately. We regret that we were unable... More 

Manila, Philippines
Senior Reviewer
6 reviews 6 reviews
2 of 5 stars Reviewed 2 weeks ago

I called the hotel phone operator to asked for another card key. I was told to just pick it up at the lobby reception. After going to a nearby restaurant across the street. I told the receptionist my room number and he immediately handle me card key without a question. Worst security ever.

Was this review helpful? Yes
marly_men, Public Relations Manager at Acacia Hotel Manila, responded to this review

Dear Sir, Greetings from Acacia Hotel Manila! Thank you very much for sharing your experience. We have investigated this matter and have talked to our Associates. We would love to hear your full account of what happened to better explain the whole incident. Please allow us to assure you that our Associates are well-trained in safety and security measures. The... More 

Manila
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Acacia is a quaint hotel in the south. I love its earthy decor -- none of that stuffy deep earthy color schemes like many hotels have in the metro. I find this hotel very relaxing. I got a junior suite for New Year's Eve, and I was impressed with the big layout, cleanliness, and the amazing view. At midnight, my... More 

Was this review helpful? Yes 1
marly_men, Public Relations Manager at Acacia Hotel Manila, responded to this review

Dear Sir/Madame, Greetings from Acacia Hotel Manila! Thank you for taking time to share your story with us. We sincerely apologize for the inconvenience that you experienced. We completely understand your disappointment and frustration. Please know that this was not at all our intention. We assure you that immediate action plans are being done to rectify the long lines during... More 

Naples, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Acacia is a clean, well managed, customer service above average, hotel located walking distance from two nice shopping malls. Also, a McDonalds and Jollibee are across the street. The beds are very comfortable. The hotel is quiet and relaxing. The staff was very responsive and professional. The room service had a decent selection of food that was average to above... More 

Was this review helpful? Yes
marly_men, Public Relations Manager at Acacia Hotel Manila, responded to this review

Dear Sir, Warmest greetings from Acacia Hotel Manila! Thank you so much for taking time to submit this review. We appreciate your kind words and for giving us an above average rating. Our goal for your next stay would be to ensure that you will absolutely find everything outstanding. It would be our pleasure to welcome you back as a... More 

honolulu, hawaii
Contributor
17 reviews 17 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Acacia Hotel is a very nice and clean Hotel, rooms are excellent, beds are very comfortable to sleep on, restaurants are beautiful and has a wonderful breakfast buffet, staff is very helpful and very friendly, very nice location to the Mall and other restaurants in the Alabang area.

Was this review helpful? Yes
marly_men, Public Relations Manager at Acacia Hotel Manila, responded to this review

Dear Sir, Greetings from Acacia Hotel Manila! Thank you for taking time to share your experience. We are delighted to know that you found your overall stay very pleasing. The commercial and business district we are centrally located at is continuously developing for added convenience of our guests. As for Acacia, there are numerous plans of improvements to ensure increasing... More 

Los Angeles, California
Contributor
20 reviews 20 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Only positive things to say about the service and accommodations. I received 5-star treatment at a 3-star price! The internet was fast with a strong signal in the room (and everywhere else on the property). Ditto for the computer in their business center. The room was spacious with a big window looking out to a great view, especially in the... More 

Was this review helpful? Yes
marly_men, Public Relations Manager at Acacia Hotel Manila, responded to this review

Dear Sir/Madame, Warmest greetings from Acacia Hotel Manila! Thank you so much for your lovely and positive words. Our team is deeply passionate in serving and pleasing our guests. To hear back from our valued guests and receive this kind of review is more than we could ask for. In this New Year, we promise our guests only the best.... More 

Denmark
Top Contributor
59 reviews 59 reviews
22 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel as our stop going to Enchanted Kingdom. It was located in a very nice area. Security is very good. Breakfast has many options from continental to filipino, American and other asian fares. Parking is free. The room we got was a junior suite and it was huge. The bathroom is also very spacious and the... More 

Was this review helpful? Yes 1
marly_men, Public Relations Manager at Acacia Hotel Manila, responded to this review

Dear Sir, Greetings from Acacia Hotel Manila! Thank you very much for taking time to submit this review. We are honored to have served you during your trip to Enchanted Kingdom. We hope that you will find more reasons to visit South and stay with us. Expect more improvements and an even better service on your next stay. We look... More 

Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our stay at Acacia was perfect. We arrived late on a Friday night, after midnight, but were promptly checked in an upgraded to an executive suite for our 2 night stay. The hotel itself is very clean and upscale, the room was very large and the bathroom was luxurious. We greatly enjoyed the stay and at right around $80USD/night, it... More 

Was this review helpful? Yes
marly_men, Public Relations Manager at Acacia Hotel Manila, responded to this review

Dear Sir, Greetings from Acacia Hotel Manila! We are very much delighted to know you had a great time with us. It was our pleasure to serve you and provide you with the signature Filipino hospitality. We appreciate your kind words and we very much look forward to welcoming you back. We wish you and your family a great new... More 

Davao City, Philippines
Contributor
19 reviews 19 reviews
19 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This is our third time to stay in this hotel. The first and second stay was great thats why our kids suggested to try again after more than a year. But our third stay was a disappointment maybe thats the reason why the hotel dropped to the 6th spot of tripadvisor. Upon arrival, no more welcome drinks, no welcome fruits... More 

Was this review helpful? Yes
marly_men, Public Relations Manager at Acacia Hotel Manila, responded to this review

Dear Madame, Happy New Year from Acacia Hotel Manila! We are deeply saddened to read this review. First, please allow us to thank you for choosing to stay with us again. It is always a pleasure to see returning guests. We appreciate your time in informing us about your disappointment. Please accept our sincerest apologies for the things that were... More 

1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 5 weeks ago

WARNING: Customer satisfaction is NOT their priority! DO NOT WASTE YOUR MONEY HERE!!! Upon arrival, our reservations were incorrect. We called the reservations offices prior to our arrival - the day before AND the day of to confirm that we booked two conjoining rooms with two twin beds and they told us it was possible and that everything has been... More 

Was this review helpful? Yes 5
marly_men, Public Relations Manager at Acacia Hotel Manila, responded to this review

Dear Madame, Greetings from Acacia Hotel Manila! Please accept our utmost apologies for the series of unfortunate events during your stay. We fully understand your sentiments and we are deeply saddened to have failed. We have raised this concern to our Front Desk and Reservations Departments for immediate investigation. We cannot fully express how we regret these incidents. Customer Service... More 

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Additional Information about Acacia Hotel Manila

Address: East Asia Drive corner Commerce Avenue | Filinvest Corporate City, Alabang, Muntinlupa, Luzon, Philippines (Formerly Acacia Grove Hotel)
Location: Philippines > Luzon > Metro Manila > Muntinlupa
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Acacia Hotel Manila 4.5*
Number of rooms: 262
Reservation Options:
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Also Known As:
Acacia Hotel Manila Metro Manila, Philippines - Muntinlupa
Hotel Style:
#1 Business Hotel in Muntinlupa
#6 Luxury Hotel in Muntinlupa

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