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Protea Hotel Cumberland

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2 Srockenstroom Street | City Centre, Worcester 6850, South Africa
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1 room 1 guest
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Protea Hotel Cumberland
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38 Reviews from our TripAdvisor Community

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Traveler rating
    7
    17
    8
    3
    3
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10
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
  • All months
    (38)
  • Mar-May only
    (9)
  • Jun-Aug only
    (5)
  • Sep-Nov only
    (8)
  • Dec-Feb only
    (16)
All months
Level Contributor
9 reviews
7 hotel reviews
2 of 5 stars Reviewed 1 week ago NEW

Out of the four Protea Hotels that my international friends and I have stayed at over the last week, this one is shocking! Once again my Prokard was not of any importance to them even though I have platinum card. They rooms were inferior and the beds felt worn out. The staff were insolent. If I had arrived there any... More 

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EGICAR, General Manager at Protea Hotel Cumberland, responded to this review

Dear Value Guest, Thank you for taking the time to share your feedback following your recent visit to the Protea Cumberland Hotel. At the outset, on behalf of the whole team here in Worcester, please accept our sincere apologies for the confusion surrounding your booking upon check in – after investigation, I believe our Sales & Operations Manager, Arie Fourie,... More 

Ayr
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed May 5, 2015

Stayed here the last 2 nights, initially thought it looked small from the outside but it's like a tardis inside. The food was great! Had both lunch and dinner. Very reasonable prices. Staff very very friendly. I would stay thee again! Glad to go back

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Hannerie S, Owner at Protea Hotel Cumberland, responded to this review

Good Afternoon Dear Guest, Thank you for your kind words regarding our property, it is very much appreciated by all of us t the Cumberland Egidio Cardoso More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 30, 2015

Stayed here for 2 nights. Very comfortable. Food is divine. What a lovely town. Pity I was there for work so could not explore. Hotel gym needs to be attended to. But overall a lovely hotel with wonderful staff

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Hannerie S, Owner at Protea Hotel Cumberland, responded to this review

Dear Guest Thank you for your positive comments regarding our lovely property, The Cumberland Team appreciated your comments very much. Egidio Cardoso More 

2 reviews
3 of 5 stars Reviewed April 28, 2015

We arrived on the 25th April 2015, Upon arrival we already felt like we had made a wrong choice after being to 2 other Protea Hotels, we confirmed our feeling as the service we experience was terrible. The room we were in was big but felt like a prison cell, We also had no view .

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Hannerie S, Owner at Protea Hotel Cumberland, responded to this review

Dear Guest, Thank you for your comments regarding the deviation of standards It is Guests like yourselves that make the Cumberland Great. Have a blessed day Egidio Cardoso More 

Calgary
Level Contributor
41 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed April 4, 2015

When arriving from the North, the hotel is difficult to find and the location is at the end of a street so has little passing traffic,Our large room was very comfortable and quiet except for the small in-room fridge which hummed all night. The senior staff were very pleasant and were working hard with a new group of trainees who... More 

Was this review helpful? Yes 1
Hannerie S, Owner at Protea Hotel Cumberland, responded to this review

Dear Guest, Thank you for your Positive comments regarding our Property Your comments is very much appreciated by the Cumberland Team Have a great evening Egidio Cardoso More 

Wales
Level Contributor
36 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed March 11, 2015

First the positives: the staff were lovely and very helpful, excellent secure parking, some lovely things to do around Worcester, we had a very pleasant room. The negatives: we were warned not to go out at night which makes you feel a prisoner, no lift which is hell when you are on the second floor and have heavy bags. There... More 

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Hartbeespoort, South Africa
Level Contributor
88 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed February 28, 2015

The location of this hotel is not great and I was woken early on 2 out of 3 mornings by train noises, and the facilities have certainly seen better days, but the staff are very friendly and helpful, and the rooms are comfortable. The breakfasts wer good and the buffet dinner, which we ate on two occasions, was very good... More 

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Johannesburg, South Africa
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed January 2, 2015

Please stay away from this hotel! The location is dingy and near a railway line and a dodgy sports bar. The reception is tacky as is everything there after including the so called gym and bar. The staff does not make matters better. This hotel does not deserve to be called a Protea Hotel. Stay away.

Was this review helpful? Yes 7

Travelers are raving about these Worcester hotels

Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed September 28, 2014

this protea hotel is behind the station in Worcester where the local prostitutes seem to practice their trade. arriving one is uncertain where to park as it seems dodgy to park in the street - one has to go indoors and they kindly inform you to drive three doors down and turn in next to the bottle store - you... More 

Was this review helpful? Yes 2
Johannesburg, South Africa
Level Contributor
84 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed September 8, 2014

Due to a late change we took our group of 33 to this hotel in Worcester. It is a bit old and dated but all the facilities are up to standard. We arrived late and were pleased to be offered means around the bar and in the lounge. Very relaxed and exactly what we needed after a long day. The... More 

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