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All 3 Worcester hotels

Protea Hotel Cumberland

3.0 of 5 Hotel   |   2 Srockenstroom Street | City Centre, Worcester 6850, South Africa
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Ranked #1 of 3 hotels in Worcester
A recent review
5 of 5 stars reviewed 4 weeks ago
S_Gangz Durban, South Africa
  • Overview
  • Reviews (28)
  • Photos (34)
  • Amenities
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  • Room tips (4)
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28 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Durban, South Africa
Senior Contributor
45 reviews 45 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago

spent three nights here with my sister whilst she was on training. the town itself is very small, but the service received from the moment we walked in the door to the moment we left was immaculate! breakfast was basic, however they will gladly make you fresh pancakes which where delicious

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Cape Town
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 14, 2014

The friendliest staff, upon arrival we were helped with bags and just made to feel like we were home. Thank you to Charl, for the personal touches he added to each of our rooms. And a huge thank you to all the staff members for being so helpful and easy to chat to! Cant wait to visit your hotel again!

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Cape Town Central, South Africa
1 review
5 of 5 stars Reviewed May 28, 2014

I would like to say BIG thanks and GREAT appreciation for the people at PH Cumberland Worcester!!! From the Frontoffice staff(Vanessa them), Marketting (Charl) and the GM(Arie) You guys are awsome and thank you for going the extra mile in making my stay with you guys always feel like home... Will come soon again! :-) just to come say hello...

Was this review helpful? Yes
Hannerie S, Owner at Protea Hotel Cumberland, responded to this review

Dear Mr Dbezuidenhout On Behalf of the Protea Hotel Cumberland Team,I wish to thank you for great comments about our property and the Team. You have inspired us to even do more for the wellbeing of our Guests. Have agreat Weekend Egidio Cardoso Managing Director/Owner More

Cape Town
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 6, 2014

Stayed one night on business. Very nice rooms, excellent facilities. Super friendly staff, very helpful and efficient. Excellent breakfast too. Recommended. The town itself has very little to see and do though.

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Cape Town Central, South Africa
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 11, 2014

The Management is very helpful and makes you feel very special and important. the Chefs cook fantastic food. the staff treats you like your at home, my mother was so amazed at how special the management made her feel at a very important lunch at the restaurant, we will always remember it. the church loves you food and service, I... More

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Cape Town Central, South Africa
1 review
4 of 5 stars Reviewed January 6, 2014

The hotel staff were wonderfully friendly and very accommodating of our 3year-old son. The hotel is laid out really nicely with a protected pool and a nice garden to play in. The restaurant also serves very good food, the Karoo lamb chops and ribs in particular standing out. It was a great stay and I would definitely go back there... More

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1 review
5 of 5 stars Reviewed January 2, 2014 via mobile

Yes it's an old hotel, but the staff and management treated myself my family and friends like royalty. They upgraded my suite free of charge, was welcomed by owner, will go back and just a big thanks to Charl, Ari and mr C..

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Cape Town Central, South Africa
1 review
3 of 5 stars Reviewed December 20, 2013

The Cumberland Hotel is a great hotel, with friendly staff and management. It always a pleasure coming to Worcester and staying in your hotel. The rooms is comfortable and food supper. the staff and management will go out of there way to make customers comfortable and relax. I normally visit this area due to work and they now there is... More

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Swadlincote, United Kingdom
Top Contributor
191 reviews 191 reviews
61 hotel reviews
82 helpful votes 82 helpful votes
1 of 5 stars Reviewed December 11, 2013

Sorry for having to rate it 1 star. Although the hotel should be a 3 star there were a number of things that made it loose stars specially since I've been to other hotels in the same chain that stand far above this hotel. It's dated, decore, rooms, maintenance, layout, the whole feel. But, hey, it was after 8 PM,... More

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Hannerie S, Owner at Protea Hotel Cumberland, responded to this review

Dear Spamobile, Firstly, I wish to thank you for taking your precious time to inform us of the deviation of standards. We wish to humbly apologise to you and your partner for the deviation. I have owned the PH Cumberland since February 01, 1970 (43 Years) and we are very proud of the hospitality we provide our World Wide Guests.... More

Cape Town Central, South Africa
1 review
5 of 5 stars Reviewed December 9, 2013

The last time I was at Cumberland was in 2010, I really enjoyed my stay at the hotel and now 2013 it was even more beautifully renovated. The rooms are spotlessly clean , STAFF are awesomely friendly and helpful. I really felt like a queen. The furniture at the restaurent is so warm and welcoming to top it all their... More

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Additional Information about Protea Hotel Cumberland

Address: 2 Srockenstroom Street | City Centre, Worcester 6850, South Africa
Location: South Africa > Western Cape > Worcester
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Protea Hotel Cumberland 3*
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34 photos of this hotel

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All traveler photos (4)
Dining (1)
Hotel & grounds (1)
Bathroom (1)
Room/suite (1)

Management photos: Courtesy of the property manager

All management photos (31)
Pool/beach area (3)
Hotel & grounds (8)
Family/play areas (1)
Dining (4)
Business center/function rooms (2)
Room/suite (7)
Other (6)


Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Protea Hotel Cumberland - Experience the best hospitality in the Boland. The Protea Hotel Cumberland is located in the charming Boland town of Worcester, the heart of the Breede River Valley. Accommodation ranges from standard to deluxe, all fully air-conditioned, or you could spoil yourself and enjoy the luxury of the Presidential Suite. Wining and dining at the hotel is traditional, homestyle and elegant. We offer a variety of leisure facilities at the hotel, with a fully-equipped gym, pool, spa, sauna and steam bath, tennis court and a glass-backed squash court. Venture out of the hotel and explore the Kleinplasie Open Air Museum, Karoo National Botanical Gardens or the Worcester Winelands Wine Tasting Centre. ... more   less 
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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