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Protea Hotel Cumberland

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2 Srockenstroom Street | City Centre, Worcester 6850, South Africa
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1 room 1 adult
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47 Reviews from our TripAdvisor Community

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Johannesburg, South Africa
Level Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed December 29, 2015

The hotel just misses the mark. On checking in we asked for a room with a fridge. The receptionist made much noise with some unknown other to bring the fridge from room x to room y and we assumed it would be in order... two hours later nothing had happened. We were then informed that only family rooms have fridges... More 

Helpful?
Thank Harriet and Mik... L
Johannesburg, South Africa
Level Contributor
84 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed December 11, 2015

We stayed here at the last minute after experiencing car trouble on the way to Cape Town. The staff were very accommodating and helpful despite our unplanned for midnight arrival. The beds are comfy with good linen and the rooms have recently been renovated. The staff are great - friendly and efficient. Breakfast was better than the usual bog-standard hotel... More 

Helpful?
Thank Jenni44
George, South Africa
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed November 14, 2015

The registration is quick and efficient. The hotel looks a bit outdated and in some parts, a little shabby but clean. The rooms are comfortable and adequate. The staff are very helpful and friendly. The food is good wholesome food. If you are traveling alone it is warm, friendly and welcoming. Safe parking for vehicles is a plus. Very consistent... More 

Helpful?
Thank Rosemary B
Cape Town Central, South Africa
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed October 29, 2015

I travelled with a group of eight people to Protea Hotel Cumberland unsure of what to expect. From the road the hotel is very underwhelming and appears small so the actual size of the hotel proved to be quite a surprise. We received a warm welcome by friendly staff who were happy to help with bags and to show all... More 

Helpful?
Thank Anthony G
Brackenfell, South Africa
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 23, 2015

The Bar and restaurant is serving great food and cocktails. The use of hotel facilities are open to the public. Rooms are big, but hotel are old, carpets need to be replace and there is water in the walls. Hotel need renovation. But it was a great stay with friendly staff.

Helpful?
Thank Lourens-Esterhuyse
Cape Town, South Africa
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 15, 2015

What an amazing experience!! I organize several events a year and this was the first time that I had a completely stress-free conference. Upon arrival, the Manager was at hand to assist us with the set-up of our branding and any changes we requested. We were given a short tour of all the amenities and the different venues available to... More 

Helpful?
Thank Nadia M
EGICAR, General Manager at Protea Hotel Cumberland, responded to this review

Dear Nadia M Thank you for taking the time to pass on your kind comments of our hotel during your recent stay and conference with us. I am delighted to hear that your three day conference experience with us was completely stress-free and that you enjoyed our famous traditional South African home style cooking. Your commendations about our ever efficient... More 

Bredasdorp
Level Contributor
60 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed September 11, 2015

The service at this hotel was friendly and efficient. The lunch was great. The food was rich and delicious and the service of the waiters was good and well organised. The setting is beautiful with the view on the pool.

Helpful?
Thank Francois D
EGICAR, General Manager at Protea Hotel Cumberland, responded to this review

Dear Francois D Many thanks for your review following your recent stay with us. I was delighted to read your kind comments on our great food and friendly, efficient service. Your comments are much appreciated, and we hope to have the privilege of welcoming you to Protea Hotel Cumberland again soon. Warm regards Egidio Cardoso More 

Ireland
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed September 3, 2015

Stayed here late August and were extremely well looked after.We were met upon arrival by the manager with a warm welcome. Reception was efficient and pleasent, and the rooms were clean and comfortable. Dinner was a buffet, which served tasty home style cooking, with a good varityThe restaurant whilst not busy was comfortable and the staff very obliging.Breakfast likewise.we did... More 

Helpful?
Thank Waynecooper01
EGICAR, General Manager at Protea Hotel Cumberland, responded to this review

Dear Wayne Cooper Many thanks indeed for your review following your recent stay with us. I was pleased to read your kind commendations about our hotel facilities and our very efficient and pleasant staff. Please be assured that I will congratulate the TEAM on a job well done! Thank you for choosing to stay with us and we look forward... More 

Saldanha, South Africa
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed August 31, 2015

My wife and I decided to make a short stopover in Worcester and as we had stayed at this hotel some years ago wanted to stay there again, I phoned and made a booking for a "Luxury" double room thinking we would have a bit of a spoil. What a disappointment, the room was a standard double in any other... More 

Helpful?
Thank AndrewR1200RT
EGICAR, General Manager at Protea Hotel Cumberland, responded to this review

Dear Andrew R1200RT Thank you for taking the time to pass on your comments following your recent stay with us. I was very concerned to read that you were so disappointed with the quality levels in our Hotel and please accept my sincere apologies for the inconvenience you experienced during your stay. We have also shared your comments regarding the... More 

Travelers are raving about these Worcester hotels

Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed August 23, 2015 via mobile

Out of the four Protea Hotels that my international friends and I have stayed at over the last week, this one is shocking! Once again my Prokard was not of any importance to them even though I have platinum card. They rooms were inferior and the beds felt worn out. The staff were insolent. If I had arrived there any... More 

Helpful?
Thank Martin S
EGICAR, General Manager at Protea Hotel Cumberland, responded to this review

Dear Value Guest, Thank you for taking the time to share your feedback following your recent visit to the Protea Cumberland Hotel. At the outset, on behalf of the whole team here in Worcester, please accept our sincere apologies for the confusion surrounding your booking upon check in – after investigation, I believe our Sales & Operations Manager, Arie Fourie,... More 

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