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Protea Hotel Dorpshuis & Spa

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22 Dorp Street, Stellenbosch 7599, South Africa
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1 room 1 adult
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Protea Hotel Dorpshuis & Spa
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59 Reviews from our TripAdvisor Community

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Towcester, Northants, UK
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed here for three nights after being in Cape Town for a week. On the edge of the town centre the hotel is perfect for a relaxing break. We were upgraded to one of the bi-level suites and the room was probably the best we have ever stayed in, with two bathrooms and a range of chairs and settees... More 

Helpful?
Thank TravelLover91
PHDorpshuis, General Manager at Protea Hotel Dorpshuis & Spa, responded to this review

Dear TravelLover91 Thank you so much for taking the time to review the Hotel on this platform. I am pleased to read about your experience with us and value your feedback tremendously. We look forward welcoming you back to our beautiful Country and to Protea Hotel Dorpshuis & Spa! Kind Regards Gerty Munro General Manager More 

Cleveleys, null, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed December 28, 2015 via mobile

Stayed for a week and we were made to feel very welcome. Only downsides were the small swimming pool and had to pay for wifi in the rooms. On our last night a burst pipe flooded the lounge and dining room but staff worked through the night to make sure breakfast wasn't affected!

Helpful?
Thank Norma Z
PHDorpshuis, General Manager at Protea Hotel Dorpshuis & Spa, responded to this review

Dear Norma Z Thank you so much for taking the time to review the Hotel on this platform. I am pleased to read about your experience with us and value your feedback tremendously. Wi-Fi: the hotel offers free access to 500MG per room per day and thereafter access can be purchased, I will definitely look at your account. Thank you... More 

Cape Town Central, South Africa
Level Contributor
122 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed November 16, 2015

This hotel is well located in the centre of Stellenbosch with easy access to surrounding wine farms. The staff are really friendly and try to accommodate all requests when you are there. Communicating with the hotel before our stay was a little challenging - we tried to request a room with a double bed as our booking showed a twin... More 

Helpful?
Thank Diane L
PHDorpshuis, General Manager at Protea Hotel Dorpshuis & Spa, responded to this review

Dear Diane L Thank you for submitting your feedback on Trip Advisor. We are very pleased that you enjoyed your stay with us. Please accept my sincere apologies for the inconvenience you experienced and not for getting the requested bed type you originally asked for, but I am happy that we could sort this out for you immediately. Communication is... More 

Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed September 6, 2015

We enjoyed our stay here in December 2014. The reception and waiting staff was great and accomodating. The food was good. The furniture is getting a bit worn. But I thought that added to the dorp huis charm.

Helpful?
Thank Lerato S
PHDorpshuis, General Manager at Protea Hotel Dorpshuis & Spa, responded to this review

Dear Lerato S Thank you for writing a review about your experience at Protea Hotel Dorpshuis & Spa. We look forward to welcome you back to Protea Hotel Dorpshuis & Spa, this December ? :) Kind Regards Gerty Munro General Manager More 

Cape Town Central, South Africa
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed September 3, 2015

We stayed at Protea Dorpshuis off and on over a period of 4 weeks while our daughter was in hospital in Stellenbosch. We used our Prokard Loyalty vouchers (Protea Hotels' Loyalty programme) which made the extended stay very affordable. A big thank you to Nuraan Arnold, the reservations consultant, who answered all my questions, took my calls and tolerated our... More 

Helpful?
Thank Razia H
PHDorpshuis, General Manager at Protea Hotel Dorpshuis & Spa, responded to this review

Dear Razia H Thank you so much for taking the time to review the Hotel on this platform, trust your daughter is doing well! I am pleased to read about your experience with us and value your feedback tremendously. Kind Regards Gerty Munro General Manager More 

Alberton
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 14, 2015

My husband and I stayed there for 1 night and what an amazing stay we had. The staff are so friendly and helpful and smiles all around, from the gentleman that welcomes you at the gate to the Reception area. The room was lovely and very big, tv was in another room (loved this) bathroom also very big. Breakfast -... More 

Helpful?
1 Thank Georgeous010
PHDorpshuis, General Manager at Protea Hotel Dorpshuis & Spa, responded to this review

Dear Georgeous010 Thank you for writing this amazing review about your experience at Protea Hotel Dorpshuis & Spa.We are truly humbled by such great feedback.I am delighted to hear that the STAFF were so friendly and efficient. GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated,... More 

Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 15, 2015 via mobile

Very friendly staff.Clean rooms.Fresh breakfast.Historical venue.Fireplace in Winter.Good base for a wine or golf tour.Good Protea hotel standards.Walking distance to town.Mnet available.Close to wine estates.

Helpful?
Thank Garth W
PHDorpshuis, General Manager at Protea Hotel Dorpshuis & Spa, responded to this review

Dear Garth W Thank you so much for taking the time to review the Hotel on this platform. I am pleased to read about your experience with us and value your feedback tremendously. We look forward welcoming you back to Protea Hotel Dorpshuis & Spa! Kind Regards Gerty Munro General Manager More 

TULBAGH
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 31, 2015

In general a very nice hotel with a very good breakfast.However,our room was so badly appointed it was shocking! Nothing matched with anything; All the furniture was of different styles,the lovely antique wardrobe was hopelessly to large for the room,2 single beds with only 1bolster,a dark wooden square side table (instead of a coffee table) placed in the center of... More 

Helpful?
Thank DOHTULBAGH
PHDorpshuis, General Manager at Protea Hotel Dorpshuis & Spa, responded to this review

Dear DOHTULBAGH Thank you for taking the time to write a review on Tripadvisor. Thank you for your compliment about our nice hotel and breakfast. We do apologize for not meeting the normal standard. Your comments about the decor and furniture in the room is not unnoticed and we are in the process of rearranging all our lovely antique furniture... More 

Newcastle, Australia
Level Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed May 6, 2015

Have to be honest...we only stayed overnight while passing through ....all the rooms are different in size and layout..as the hotel was previously an old manor house ..so I was told Its only a 5 min walk to the main street for shopping and sight seeing The main problem we found was the bed.......while some of our friends had king... More 

Helpful?
Thank Phillip T
PHDorpshuis, General Manager at Protea Hotel Dorpshuis & Spa, responded to this review

Dear Phillip T Thank you for writing a review about your experience at Protea Hotel Dorpshuis & Spa. We currently have 4 rooms at the hotel with double beds each. The room you were allocated in is a spacious bedroom, therefor there is enough space for a bigger bed configuration. We will definately replace the double beds with bigger bed... More 

Cape Town Central, South Africa
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 6, 2015

We stayed at the Dorpshuis & Spa Stellenbosch for a wedding at a nearby Wine Estate. Being Prokard members, Protea Hotels is our preferred Group and we're never disappointed with their service. We were upgraded to a luxury room and what a pleasure! The spacious room (with lounge area) was a delight! From the comfortable bed and pillows, the luxurious... More 

Helpful?
Thank MarianKreviews
PHDorpshuis, General Manager at Protea Hotel Dorpshuis & Spa, responded to this review

Dear Marian Kreviews Thank you for writing this amazing review about your experience at Protea Hotel Dorpshuis & Spa.We are truly humbled by such great feedback. It was our pleasure to accommodate you and your family, and hope to have the honour of welcoming you back to Protea Hotel Dorpshuis & Spa soon. Thank you once again! Kind Regards Gerty... More 

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