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Protea Hotel Dorpshuis & Spa

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22 Dorp Street, Stellenbosch 7599, South Africa
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Protea Hotel Dorpshuis & Spa
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Protea Hotel Dorpshuis & Spa
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43 reviews from our community

Traveler rating
    12
    8
    15
    3
    5
See reviews for
3
19
3
16
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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    (43)
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    (16)
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Johannesburg, South Africa
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

This is the second time I have had to stay here and both times the experience was not great. The rooms, although big, smell of old cigarette smoke and look run down. There is only a hand shower in the bath and the towels are threadbare. But, the bed is very comfortable. There is also not enough parking inside for... More 

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PHDorpshuis, General Manager at Protea Hotel Dorpshuis & Spa, responded to this review

Dear BethJhb Thank you for taking the time to write a review following your recent experience with us. First of all, I would like to take this opportunity to apologise for your disappointing stay at Protea Hotel Dorpshuis & Spa. Some of our buildings date back to 1912 and we are currently refreshing all of the older rooms. We still... More 

Pretoria
Contributor
13 reviews 13 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Central location makes it a great option, however the images shown are only of the new rooms and not the antique,old, allergy initiating rooms. Hence when booking always request the "NEW ROOMS" and stay away, I repeat, stay away from the old rooms from Rooms 1 - 5.

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PHDorpshuis, General Manager at Protea Hotel Dorpshuis & Spa, responded to this review

Dear Sharlene MGovender Thank you for your positive feedback. Room 1 to 5 forms part of our original historical building dating back to 1912. It takes a lot of our GUESTS back in to time with the antique furniture and feel. We are however in the progress of refreshing these rooms: Room 1 and 5 has been completed, but due... More 

Cape Town Central, South Africa
Contributor
11 reviews 11 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

As a Tour Guide of 11 year`s standing, I have checked in many tour groups in the Cape Peninsula and on the Garden Route. A week ago me and my group of 20 Canadians checked into the hotel and experienced the most unbelievable service - first by porters who stopped traffic so that the coach could park conveniently close to... More 

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PHDorpshuis, General Manager at Protea Hotel Dorpshuis & Spa, responded to this review

Dear Paul S "Wow", thank you for writing this amazing review about your experience at Protea Hotel Dorpshuis & Spa.We are truly humbled by such great feedback and are pleased to read about your awesome stay with us. It was our pleasure to accommodate you and your group, and hope to have the honour of welcoming you back to Protea... More 

Laval, France
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Well located hotel walking distance from city center (20 minutes) Pleasant superior rooms (Very) Small swimming pool Restaurant with limited choice but very acceptable food Might be noisy because close to Dorpstreet which is busy in the early morning

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PHDorpshuis, General Manager at Protea Hotel Dorpshuis & Spa, responded to this review

Dear Gbardet Thank you for taking the time to write a review on TripAdvisor . We look forward welcoming you back to Protea Hotel Dorpshuis & Spa on your next visit to our beautiful country. Kind Regards Gerty Munro General Manager More 

SouthShields
Senior Contributor
41 reviews 41 reviews
32 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 7, 2015

We returned to this hotel to celebrate my 60 th birthday . On arrival we were allocated a duplex room and there were flowers ,wine , chocolates,fruit and a cheese board. The staff went above and beyond to help us celebrate. The hotel is centrally situated to walk into Stellenbosch and is safe even on an evening. Our room was... More 

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PHDorpshuis, Manager at Protea Hotel Dorpshuis & Spa, responded to this review

Dear Colin-Pauline Thank you for writing this amazing review about your experience at Protea Hotel Dorpshuis & Spa.We are truly humbled by such great feedback and are pleased to read about your awesome stay with us. Thank you for choosing Protea Hotel Dorpshuis & Spa to celebrate your 60th birthday! We look forward welcoming you back to Protea Hotel Dorpshuis... More 

Accra, Ghana
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 3, 2015

The hotel went out of the way to accommodate us, upgraded our room as we stayed for 3 days. Good location and very homely meals.central to historic Stellenbosch and not far from Cape Town Will stay again.

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PHDorpshuis, General Manager at Protea Hotel Dorpshuis & Spa, responded to this review

Dear ShaneBehr Thank you for posting a review on TripAdvisor about your experience at Protea Hotel Dorpshuis & Spa. I am very happy that you enjoyed your stay with us. We look forward welcoming you back to Protea Hotel Dorpshuis & Spa. Kind Regards Gerty Munro General Manager More 

Cape Town Central, South Africa
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed December 18, 2014

Just to start with the restaurant, it's nothing to write home about. But then again, there are so many good eateries to choose from just around the corner and there is little reason to eat in the hotel. The rooms, however, are some of the best I've stayed in during my years of travelling for business and in 2013 I... More 

Was this review helpful? Yes
PHDorpshuis, General Manager at Protea Hotel Dorpshuis & Spa, responded to this review

Dear EAN32 Thank you for your words of appreciation on Trip Adviser. We are delighted to receive your compliment, and it was our pleasure to accommodate you. Please feel free to contact me if we can offer any assistance with any reservations in future. Kind Regard Gerty Munro General Manager More 

Cape Town Central, South Africa
Contributor
13 reviews 13 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed December 4, 2014

I recently spent a terrible night at the Protea Hotel Dorpshuis. I was part of a company yearend team build of approximately 27 people. We had booked out most of the hotel and had submitted our requirements long in advance. The buffet dinner served to us during our stay was tasteless and the food ran out before our full contingent... More 

Was this review helpful? Yes 1
PHDorpshuis, General Manager at Protea Hotel Dorpshuis & Spa, responded to this review

Dear gmartin3 Thank you for your detailed feedback and for taking the time to meet with me and my management TEAM before your departure to discuss your experience. Reading your feedback I am once again filled with feelings of frustration and disappointment as this is not the service we so proud on offering at Protea Hotel Dorpshuis & Spa. I... More 

Cape Town, South Africa
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 28, 2014

Besides for being central and friendly staff - I was disappointed and annoyed. My husband and I chose to explore Stellies and get away from the madness at home - Dorphuis looked like a place to relax but how wrong we were. the stay on Friday was wonderful but came Saturday, they were doing maintenance on the roof so lots... More 

Was this review helpful? Yes 1
PHDorpshuis, General Manager at Protea Hotel Dorpshuis & Spa, responded to this review

Dear lisiloo3 Thank you so much for your support to the Protea Hotel Dorpshuis & Spa and for taking the time to review the Hotel on this platform. We value your feedback tremendously. Once again, my sincere apologies for the noise of the builders, but I am happy to announce that the building is complete. Thank you for your good... More 

Toronto
Top Contributor
51 reviews 51 reviews
24 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed September 1, 2014 via mobile

Protea Hotel Dorphius and Spa Stellenbosch Impressive upon entry, this is another hotel booked by my tour operator which exceeded my expectations. This hotel is fitted and furnished to give an impression of grandeur of days gone past. It has a lovely dining room, sitting area, courtyard with a small chlorinated pool. The rooms were quite large, nicely furnished, large... More 

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PHDorpshuis, General Manager at Protea Hotel Dorpshuis & Spa, responded to this review

Dear Alleycat1820 Thank you for staying at Protea Hotel Dorpshuis & Spa and for the informative review you wrote about this Pretty Protea Dorpshuis, we really appreciate it. I am delighted that we exceeded your expectations. Hope to welcome you back in the near future! Kind Regards Gerty Munro More 

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