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Sante Hotel & Spa

La Bella Vita Wine Estate | Simonsvlei Road, Paarl 7646 , South Africa (Formerly Sante Winelands Resort)
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Sante Hotel & Spa
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151 Reviews from our TripAdvisor Community

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Cape Town
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed here for one night. I have stayed here before about 10 years ago and back then this hotel was absolutely beautiful and at 5-star quality. I was so disappointed when I stayed here this time around. Nothing is as it used to be and standards have dropped dramatically. We stayed in a manor room, which is a really... More 

Helpful?
Thank IlsCra
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Stayed here for one night as part of a 2 week holiday on the Cape. The hotel is soul less, tired and not worth the star rating it has. There seemed to be about 4 staff in total who, as lovely as they were, didn't really seem to know what was going on. The spa only had one lady working... More 

Helpful?
2 Thank pops2016

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Centurion, South Africa
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed December 25, 2015 via mobile

The spread was awesome and very well prepared and presented - the carpaccio and pecan nut desert the stars of the show. Great location with awesome views, spacious, friendly service - a real joy! Also got a view of the rooms, which is luxurious and well appointed. We'll definitely consider staying here next time.

Helpful?
1 Thank RedRover_no_1
Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear Guest Thank you for your response following your time with us. We are absolutely ecstatic that you had a great time and that your lunch was great as well. Please do visit us and spend the night! All the very best for 2016. Warm Regards Staff and Management Sante Hotel and Spa More 

1 review
3 of 5 stars Reviewed December 21, 2015 via mobile

We rented one of the self-catering villas for 4 nights. On the plus side, it is very spacious with lovely views. Furnishings-wise not as luxurious as I would have expected for the price, but I could live with that. However, the villa needed a proper clean. Lots of dust and cobwebs in nooks and corners, floors and doors were dusty,... More 

Helpful?
Thank Tanya E
Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear Tanya Thank you for taking the time to review your stay with us. We thank you for your compliments and agree that the views are absolutely stunning! We also acknowledge the points you have raised and will see to them immediately. Please visit us again soon. All the very best for 2016. Warm Regards Staff and Management Sante Hotel... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed December 13, 2015 via mobile

The self catering rooms are nice especially the bathrooms. Clean white linen provided on the beds. Improvements could be made in the lounge and dining area as the furniture is quite old and worn out. The place is very spacious. The pools need to be maintained as they are not as blue as shown in the pictures. The food was... More 

Helpful?
2 Thank Rumbi H
Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear Rumbi Thank you for your review following your stay with us. We thank you for all your kind words and compliments and we will make sure that the next time you visit us, the pool will be bluer than the sky! All the very best for 2016. Warm Regards Staff and Management Sante Hotel and Spa More 

Simon's Town, South Africa
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 11, 2015 via mobile

Needed a bit of escape from the city hustle and bustle and Santa Hotel offered the much needed r&r.upon arrival we were immediately upgraded to a Manor Suite which we were very thankful for considering we two small kiddies..Loved the fourposter type bath in the room.Our room had a balcony which gave us a stunning view overlooking the pool and... More 

Helpful?
1 Thank farzanalarney
Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear Farzana Thank you kindly for your very delightful review! We are really appreciative of your compliments and your kind words and we are really glad that you and your loved ones has a great time too. Please do visit us again soon. All the very best for 2016. Warm Regards Staff and Management Sante Hotel and Spa More 

Cape Town Central, South Africa
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed December 7, 2015

I was recently "treated" to the bakwena day spa as a birthday gift. The experience was horribly lacking, since the best treatment we received during the day can only be described as fair. There is a general lack of motivation and enthusiasm by staff, it is truly terrible to be made to feel as if you are a inconvenience, which... More 

Helpful?
Thank Anin25
Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear guest Thank you for your honest review following your time with us. We would like to sincerely apologise for any inconvenience you may have experienced. We will look into the matters immediately. We do hope that you will afford us the chance to win back your most valued business. “Demotivated staff” 2 of 5 starsReviewed 2 days ago NEW... More 

Pretoria, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 4, 2015

We recently hosted an International Conference at the Sante Hotel - late November 2015. As understood, there has been some complaints about the Hotel, but a new Management team is in place to restore Sante to its former glory. The result: A fantastic conference! Andre & his team went out of their way to accommodate our group. The overall service... More 

Helpful?
1 Thank kobie665
Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear Kobie Thank you for your review following your time with us. We appreciate all the kind words and hope that you will return soon for your next visit. Warm Regards Staff and Management Sante Hotel and Spa More 

Brugg, Switzerland
Level Contributor
34 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed December 2, 2015

If you want to know how a once heavenly place can be run down - this is it. The photos on the website do not show todays situation. Lack of maintanence everywhere, plenty of bird droppings all over. Each house contains four rooms.The room itself was hudge, the furnishing elegant and tasteful, the two queen beds comfy. The bathroom also... More 

Helpful?
Thank kookie7
Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear Guest Thank you for taking the time to review your stay with us. We appreciate your response and we also acknowledge the important points you have brought to our attention. Thank you for alerting us to this and we assure you that we will launch a thorough investigation into the matters at hand. We would like to apologise for... More 

Wellington, Western Cape, South Africa
Level Contributor
124 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed November 18, 2015

This is group spa at it's best. People are herded into group treatment areas where the end of therapy is signalled with a drum beat. The program is pre-planned and you dare not decide to take a swim in between treatments. Follow the schedule is the name of the game. This might be nice for some, but not a personal... More 

Helpful?
1 Thank Sandra B
Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear Sandra Thank you for your review following your time at Sante. Your kind words are appreciated and the points you have raised have been noted. Thank you once again and we hope to see you soon. Warm Regards Staff and Management Sante Hotel and Spa More 

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