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All 15 Paarl hotels

Sante Hotel & Spa

4.0 of 5 Hotel   |   La Bella Vita Wine Estate | Simonsvlei Road, Paarl 7646 , South Africa (Formerly Sante Winelands Resort)
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Sante Hotel & Spa
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Ranked #10 of 15 hotels in Paarl
A recent review
4 of 5 stars reviewed 3 days ago
Piet H Cape Town Central, South Africa
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95 people have reviewed this hotel

Traveler rating
    30
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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English first
Cape Town Central, South Africa
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I visited the hotel & spa as part of a business event. My room was really great - HUGE with an even larger jacuzzi type bath and a very comfortable bed. The satellite channels were however limited and the TV placed awkwardly in relation to the bed. Unfortunately there was no bubble bath. Our party seemed to have been the... More

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Cape Town Central, South Africa
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I booked a weekend here for my husband and I. The place looked amazing on it's website however when we arrived we were so disappointed. No one assisted us with our luggage. We received a very average welcome upon arrival. The hotel room looks great with the amazing bath tub, however the toilet had a terrible smell. Also, the curtains... More

Was this review helpful? Yes 2
Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear Eloise Thank you for your honest review following your stay at Sante Hotel Estate and Spa. Thank you for your compliments - we really appreciate the kind words. You have also raised some valid points which will be seen to immediately. We do apologise for any inconvenience you may have experienced. We do hope you will visit us again.... More

Western Cape, South Africa
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 8, 2014

It was my third time at the resort and spa, and I always found it very relaxing, beautiful surroundings and friendly people. The rooms are very nice. But every time I return the quality of service goes down. On my last visit to the spa I found an empty condom wrapper on the sauna seat. I was so disgusted, it... More

Was this review helpful? Yes 1
Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear Guest Firstly, thank you for your honest review. Secondly, we apologise for any inconvenience caused following your visit to Bakwena Spa, Sante. We assure you that immediate action will be taken and the concerned personnel will be held accountable. Please accept our sincerest apologies and be assured that we will rectify this matter. We do hope you will afford... More

Cape Town Central, South Africa
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 19, 2014

The hotel is average, but the Spa was actually very good!!! Location is very good and tranquil and perfect if you want to get away from the city. It is also 40 minute drive from Cape Town, 10 minutes from Franschhoek and 20 minutes from Stellenbosch. The hotel decor and facilities are not bad, but the staff should jack up... More

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Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear Guest Thank you for your honest review following your stay at Sante. We thank you for your compliments and assure your that the issues you have pointed out will most definitely be seen to. We hope to have you over again. Warm Regards Staff and Management Sante Hotel and Spa More

Johannesburg, South Africa
Top Contributor
101 reviews 101 reviews
7 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed May 2, 2014

Anything review prior to Orion's take over can be ignored,we stayed there for 3nights,absolutely stunning. Food ,7star,service 10 stars,fantastic venue,one of the very best in the Cape. Go and. Enjoy,these guys know how!

Was this review helpful? Yes 4
Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear Coen Thank you for such a great review following your stay at Sante. Sounds like you had a blast! Thank you for your kind words and compliments which will be forwarded to the relevant parties. We hope to see you again soon and you get out vote of ‘Awesome Guest’! Warm Regards Staff and Management Sante Hotel and Spa More

cape town
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 15, 2014

The suite was very spacious and beautiful; quiet, private and nice view. food and service was good and visit to spa was well worth while. Good value for money and friendly staff. I will definately go again as this is a one not to miss out on!

Was this review helpful? Yes 1
Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear Guest Thank you for your wonderful review of the Sante Hotel and Spa. We are glad that your experienced great service from our staff-your kind words will be passed on. We look forward to your next visit. Warmest Regards Staff and Management Sante Hotel and Spa More

cape town
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed February 17, 2014

My wife planned a surprise overnight stay ( including the "special Valentines Day Dinner) for Valentines day at the Sante Spa. On arrival , I had to fetch my own luggage from my car , parked about 50+ meters from the hotel entrance. I the had to ask for someone to assist with taking the suit cases to our room.... More

Was this review helpful? Yes 3
Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear Guest Thank you for your honest review of Sante. We do apologise for any inconvenience you may have experienced during your stay. You have brought to light some very valid issues which we will address promptly with the responsible parties. We assure you that the points you have raised will be dealt with. We are glad that your wife... More

Cape Town
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 3, 2014

This was my first visit to Sante Resort and on a whole the experience was fairly average. The staff were very friendly and the landscape was beautiful. Should management pay a bit more attention to detail, this venue could certainly realise its full potential. The deck chairs and light fittings in and around the indoor pool area were filled with... More

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Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear Guest Thank you for your review of your stay at Sante. We thank you for pointing out that Sante has beautiful landscapes and we are glad that the staff where friendly throughout your stay. We do acknowledge the points you have raised and we assure you that we will address these issues with operations. Regards The Staff and Management... More

Cape Town, South Africa
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 5, 2014 via mobile

It seems as if the management at Sante went on leave during the December Holiday season and clearly they did not stay at Sante! Allthough the staff are eager to please, the hotel is poorly managed and understaffed. Used pool towels and glasses litter the pool area where only two of the three umbrellas are in proper working condition. The... More

Was this review helpful? Yes 1
Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear Guest Thank you for your review of our Sante Hotel, Resort and Spa. We do apologise for any inconveniences you may have experienced during your stay. The establishment is currently undergoing maintenance and upgrade programs and we expect to see a vast improvement shortly. Sante is indeed a beautifully-set establishment and we hope to see you again soon to... More

Cape Town Central, South Africa
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 3, 2014

I had booked for Sante for the second time having enjoyed my stay in 2012. Upon arrival , our group of 4 , with confirmed booking in hand , was told that there was no booking for us , apparently the computer system had crashed and lost all reservations , obviously no back ups? After a wait we were offered... More

Was this review helpful? Yes 1
Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear Sir/Madam We thank you for your honest review following your recent stay at Sante Hotel, Resort and Spa.We do apologise for any inconvenience you may have had from a result of the confusion created by your reservation. In September 2013 our network server was in fact hacked and all data encrypted, leading to the loss of major data, this... More

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Additional Information about Sante Hotel & Spa

Address: La Bella Vita Wine Estate | Simonsvlei Road, Paarl 7646 , South Africa (Formerly Sante Winelands Resort)
Location: South Africa > Western Cape > Paarl
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sante Hotel & Spa 4*
Reservation Options:
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Also Known As:
Sante Hotel, Resort And Spa
Sante Hotel Paarl
Sante Winelands Hotel

71 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style
#5 Luxury Hotel in Paarl
Hotel Class
Official Description (provided by the hotel)
Flanked by the majestic Simonsberg Mountains in the picturesque Franschhoek Valley, Santé Hotel, Resort & Spa is situated on a working wine estate. Only 40 minutes from Cape Town International airport, Santé has it all - a luxurious hotel, outstanding conference facilities and an award-winning Spa & Wellness centre. The hotel’s fine dining restaurant serves gourmet meals with international flair and inspired by local delicacies - many sourced from its own organic gardens. The rooms are stylish and luxurious, with marble finishes, deluxe bathrooms and offer sweeping views of the mountains, lakeshore and vineyards. Three types of accommodation are available: Manor rooms – in the main hotel, Spa suites, and the Villas. Santé means ‘health’ and this simple message is carried through every aspect of the guest experience - from the décor of the luxurious and spacious rooms, through to the rejuvenating spa treatments and the thoughtful attention to detail. ... more   less 
Number of rooms
61

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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