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All 15 Paarl hotels

Sante Hotel & Spa

4.0 of 5 Hotel   |   La Bella Vita Wine Estate | Simonsvlei Road, Paarl 7646 , South Africa (Formerly Sante Winelands Resort)
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Sante Hotel & Spa
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Ranked #10 of 15 Hotels in Paarl
A recent review
4 of 5 stars Reviewed September 30, 2014
muizbol Cape Town Central, South Africa
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104 reviews from our community

Traveler rating
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53
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Johannesburg, South Africa
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed yesterday NEW

we had booked a 2 night stay mid October with family from Germany in the Pool Suites - Sante having been recommended by a friend as a super all around, including spa destination in Paarl/Franschhoek. we arrived and were really impressed about the setting , the surrounds , hotel ... all looks absolutely stunning. as we had booked spa treatments... More

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Cape Town, South Africa
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

We got to the hotel at 14:50 but were advised that check in time was at 15:00. The receptionist asked that we sit on the couch for the next 8 minutes until 15:00. Luckily the manager on duty walked past at that time and told her that it was ridiculous as the room was ready etc. There was hardly anyone... More

Was this review helpful? Yes 1
Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear Guest Thank you for taking the time to review your stay. We thank you for constructively reviewing the hotel and we assure you that we are looking into the matter promptly and that we take the points you highlighted very seriously. We hope that you will afford us the opportunity to rectify these issues. Warm Regards Staff and Managment... More

Cape Town Central, South Africa
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed September 30, 2014

Really have a wonderfully relaxing time. Beautiful surroundings, lovely staff. I thought I'd lost my iPhone but an honest member of staff found it and handed it in, so that was really nice. It was our first couples massage, and it was really lovely!

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Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear Guest Thank you for your kind review following your stay with us. We are glad that you and your partner enjoyed our facilities and we are also glad that your phone was found! We hope to see you again soon. Warm Regards Staff and Management Sante Hotel Estate More

Geneva, Switzerland
Contributor
11 reviews 11 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 27, 2014

We spent two days at Sante for a staff retreat. It is not an exaggeration to say that we were waited on hand and foot! The conference facilities are a bit dark and cold, but the accommodation is lovely. Very spacious rooms. The grounds are lovely, and if you go in the warmer weather definitely take your bather. The spa... More

Was this review helpful? Yes 1
Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear Nat Thank you for your review. We appreciate all the kind words and truly cannot wait to have you over again soon. We have noted the point you raised about the conference rooms and will see to it immediately. Thank you once again. Warm Regards Staff and Management Sante Hotel Estate More

Cape Town, South Africa
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 16, 2014

Most awesome experience. Staff friendly and accommodating, not a single request was too much or refused. Beulah and Jenna was the best thank you guys you made our weekend and my daughter's wedding. We recommend Sante Hotel and Spa

Was this review helpful? Yes 2
Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear Yvonne Thank you for your kind review following your time at Sante. We are so happy that you and your daughter had a good stay with us. We wish her all the best on her marriage. Thanks again. Warm Regards Staff and Management Sante Hotel Estate More

Cape Town, South Africa
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 8, 2014

Of all the hotels that I have stayed at in 5 different countries this has been the hotel with the friendliest and most accommodating staff. Not a single request was too much or refused. The Receptionist, Beulah, was just awesome. I recommend Sante Hotel & Spa (La Bella Vita Wine Estate) for anyone who is looking for accommodation in a... More

Was this review helpful? Yes 2
Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear Clive Thank you for such a lovely review of Sante. We are glad that we made your stay a great one and look forward to your next visit. Thank you for your kind words. Warm Regards Staff and Management Sante Hotel Estate More

Contributor
13 reviews 13 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 5, 2014

I can't understand all the bad reviews fir this hotel because our experience was totally different. Yes same areas are in a need of maintance but they are busy working on that. The service was outstanding at the Hotel. We spend the day in the spa treatments was good and we enjoyed the nice warm pool and jaquzzi, sauna. It... More

Was this review helpful? Yes 1
Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear Guest Thank you for your beautiful review following your stay at Sante. We agree, we can not understand the negative reviews but we also know that you cant please everyone all the time. On that note, we are happy that you had a lovely time with us and that your Husband enjoyed his 50th celebrations. Please be sure to... More

Cape Town Central, South Africa
Senior Contributor
30 reviews 30 reviews
25 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed September 3, 2014

So we booked in for 1 night last minute. The location is great, the facilities are great the room was massive with amazing bath, it was clean and comfortable. This should of been great. The problem was is was all just a bit false, lack any atmosphere and felt almost creepy. Not in a haunted way it's just we saw... More

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Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear Guest Thank you for your honest review following your stay at Sante. Admittedly, your review is the first of its kind! We do appreciate your kind words and we assure you that you wont find a nicer bathroom! We do apologise for any inconvenience you may have experienced. Hope to see you again soon. Warm Regards Staff and Management... More

Cape Town, South Africa
1 review
3 of 5 stars Reviewed September 1, 2014

We stayed at Sante 3 years ago and it was brilliant. Lots of disappointing things this time- poor welcome on arrival, room wasn't prepared properly, my friend received the wrong room. We were told the hotel was fully booked, but were the only 4 people at the restaurant. You advertise a 24 hr room service but we couldn't even purchase... More

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Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear Joanne Thank you for your honest review following your stay at Sante. We appreciate your kind words and will take the points you have raised into account and deal with them immediately. We apologise for any inconvenience you may have experienced and hope that you will afford us the opportunity to re instill the faith you once had with... More

Cape Town Central, South Africa
Top Contributor
54 reviews 54 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 25, 2014

I visited the hotel & spa as part of a business event. My room was really great - HUGE with an even larger jacuzzi type bath and a very comfortable bed. The satellite channels were however limited and the TV placed awkwardly in relation to the bed. Unfortunately there was no bubble bath. Our party seemed to have been the... More

Was this review helpful? Yes
Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear Piet Thank you for your review following your stay at Sante. Thank you for highlighting some of the great features the hotel has to offer-we agree, the rooms are huge! We appreciate your kind words and will definitely take your points into account. Thanks again. Staff and Management Sante Hotel and Spa More

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Additional Information about Sante Hotel & Spa

Address: La Bella Vita Wine Estate | Simonsvlei Road, Paarl 7646 , South Africa (Formerly Sante Winelands Resort)
Location: South Africa > Western Cape > Paarl
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sante Hotel & Spa 4*
Number of rooms: 61
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Also Known As:
Sante Hotel Paarl
Sante Hotel, Resort And Spa
Sante Winelands Hotel

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