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Sante Hotel & Spa

4.0 of 5 La Bella Vita Wine Estate | Simonsvlei Road, Paarl 7646 , South Africa (Formerly Sante Winelands Resort)
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Sante Hotel & Spa
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120 reviews from our community

Traveler rating
    34
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    26
    19
    17
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12
61
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13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Cape Town, South Africa
1 review
3 of 5 stars NEW

So much potential... But,... missing the X-factor for a resort with this much potential - almost in a *'caretaker/liquidation state'. (i.e. *Someone just allowing things to tick over. No porter on arrival; restaurant adequate, but no fireworks; Minimal staff; gardens could do with work; printer at front-desk not working; deposit did not register at front-desk causing checkout of 20/30 minutes,... More 

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Mwanza, Tanzania
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

Very beautiful environment, spacious and nicely decorated rooms, yet only hard to find the light switches ;). The combination with the Spa made it very relaxing, good food, yet only sometimes bit slow service. Very nice place to stay!

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Cape Town
1 review
3 of 5 stars Reviewed 1 week ago

Deluxe Spa booking: Not well organised. Start time of booking was mixed up. We were made to wait long periods and had to enquire about the booked treatments a number of times before we received what we booked for. Full body massage not up to standard. Therapist did not communicate at all to ensure the right intensity of treatment. Facilities... More 

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Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear Guest Thnak you for your honest review. We appreciate the time you took to make mention of all the inconsistencies you experienced. We appreciate your kind words and and we are glad that we were able to fix some of the issues you have experienced. Please note that the issues you have raised have been taken to senior management... More 

Qatar
1 review
5 of 5 stars Reviewed 1 week ago

I recently had the pleasure of staying at The Sante Hotel & Spa in Paarl - Cape Town from 29 Jan to the 5 Feb 2015. When I arrived I was greeted by friendly happy faces, I was offered a refreshment as it was so hot... My luggage was collected and brought up to my room efficiently.. My room was... More 

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Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear Tanya Thank you so much for your beautiful response following your time with us at Sante Hotel and Spa. Your kind words and compliments ensure that our team will continue to strive for excellence with each guest and visitor. We will share your compliments with Mr Kevin Burley and his capable team. Please make sure that you visit us... More 

Cape Town, South Africa
1 review
2 of 5 stars Reviewed 4 weeks ago

I have had the great pleasure of staying at the Sante Winelands Hotel and Spa just three years ago after a major revamp. My friends and I were very impressed with the beautiful gardens, the service the staff, meals rooms etc. We had a very relaxing and pleasant afternoon in the Spa too. So it was with this in mind... More 

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Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear Guest Thank you kindly for your review. We appreciate your honesty and would like to bring to your attention that we are looking into the matter. We do apologise for any inconvenience you may have experienced. We do hope that you will afford us the chance to win back your valued business. Warm Regards Staff and Management Sante Hotel... More 

Cape Town, South Africa
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Don't book here, it's not worth the money. For this, you can get A LOT more in this area. Service, vibe, cleanliness, food - there is no love in it and very little friendliness. All staff seem the be 'new' as they say. This place was grande several years ago but didn't keep up with the times and maintenance is... More 

Was this review helpful? Yes 1
Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear Guest Thank you for your honest review following your time with us. We take your sentiments very seriously and as such senior management have been informed so that a thorough investigation can be done. We apologise for any inconvenience you may have experienced. We do hope that you will afford us the chance to win back your valued business.... More 

Cape Town Central, South Africa
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 27, 2015

The worst spa I have EVER been to! Husband and I made a last minute booking for a couples massage and the rasul treatment on 10 January 2015. Reception wasn't particularly friendly and hardly looked up when we got there. The one girl was showing the other one something on the computer and just gave us forms to fill in.... More 

Was this review helpful? Yes 3
Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear Guest Thank you for your honest review. We would like to inform you that we take the points you have raised very seriously. We apologise for any inconvenience you may have experienced. We hope that you will afford us the chance to win back your valued business. Warm Regards Staff and Management Sante Hotel and Spa More 

Paarl, South Africa
Contributor
15 reviews 15 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 26, 2015

Booked 10 rooms for friends and family. At an average price of R2500 per room per night, you expect something reasonable. The place is run down. Garden at entrance to hotel has not been attended to for weeks if not months. In general the hotel is "dirty", spider webs are common. I tried to confirm that all my reservations were... More 

Was this review helpful? Yes
Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear Guest Thank you for your honest review following your stay with us. We would like to inform you that we take the points you have raised very seriously and as such, senior management have stepped in to conduct an investigation into the matter. We apologise for any inconvenience you may have experienced. We hope that you will afford us... More 

Cape Town Central, South Africa
Contributor
17 reviews 17 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed January 6, 2015

Visited this hotel with my husband for our baby moon. The most aggravating aspect was the awful gravel road which would be recommendable for SUVs and not third tri pregnant women, especially since many day trips are taken from the hotel to explore the wine route. The style of the hotel is Tuscan and it has a spa set in... More 

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Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear Guest Thank you for your review following your stay with us. Firstly, congratulations on the bundle of joy! Such wonderful news! Secondly, thank you for your kind words and compliments-we appreciate it! Also, we do apologise for the roads leading up to the property-certain aspects are completely out of our control. We do hope you will visit us again... More 

Cape Town Central, South Africa
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed January 1, 2015

This was our 2nd visit. During our 1st visit my wife slipped on the floor of the indoor pool and ended up in hospital. The indoor pool floor is still as slippery as it was when the accident occurred. There was no porter on our arrival. The room was large and the bed comfortable. Although they say there is free... More 

Was this review helpful? Yes 1
Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear Roger Thank you for your honest review following your stay at Sante Hotel and Spa. We would like to inform you that your complaint has been noted and that senior management will investigate the matter further. We apologise for any inconvenience you may have experienced during your stay with us. We hope you can afford us the chance to... More 

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Additional Information about Sante Hotel & Spa

Address: La Bella Vita Wine Estate | Simonsvlei Road, Paarl 7646 , South Africa (Formerly Sante Winelands Resort)
Location: South Africa > Western Cape > Paarl
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sante Hotel & Spa 4*
Number of rooms: 61
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Also Known As:
Sante Hotel Paarl
Sante Hotel, Resort And Spa
Sante Winelands Hotel
Hotel Style:
#6 Luxury Hotel in Paarl

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