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All 15 Paarl hotels

Sante Hotel & Spa

4.0 of 5 Hotel   |   La Bella Vita Wine Estate | Simonsvlei Road, Paarl 7646 , South Africa (Formerly Sante Winelands Resort)
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Sante Hotel & Spa
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Ranked #10 of 15 Hotels in Paarl
A recent review
3 of 5 stars reviewed 1 week ago
Joni W Cape Town, South Africa
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107 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Cape Town, South Africa
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

I am sad to say that I was disappointed! I had such high expectations on my return to Sante (10 years ago I'd had a magical time at the facility). While there was nothing actually wrong with my/my group's stay so many areas fell short of our expectations of a luxury spa retreat. Firstly for the positives: The rooms are... More 

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Farnham, United Kingdom
1 review
3 of 5 stars Reviewed 2 weeks ago

This should have been excellent as fantastic views, great location, smart hotel with friendly and helpful staff. However we experienced a number of issues; a) Our booking (made via Sante Head Office) did not get through to the Hotel and so we were not expected. Issue caused by intermittent internet (typical of SA) which a hotel of this class should... More 

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Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear Guest Thank you for your review following your stay with us. We are glad that we were able to rectify any issues you may have experienced during your stay. We do appreciate your kind words and we hope that you will visit us again soon. Warm Regards Staff and Management Sante Hotel and Spa More 

Cape Town, SA
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My partner and I stayed at this hotel a few years ago and enjoyed the experience. As I don't live too far away when I had the opportunity to go to the day spa for the day with a friend, I was very much looking forward to the experience. Regretfully although the surroundings are beautiful both the maintenance of the... More 

Was this review helpful? Yes 1
Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear Guest Thank you for taking the time to review your stay with us. We appreciate the fact that you are a returning guest which is why we take the points you have raised very seriously. All responsible parties will be taken to task and the issues highlighted in your review will be seen to. Thank you once more for... More 

Johannesburg, South Africa
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

we had booked a 2 night stay mid October with family from Germany in the Pool Suites - Sante having been recommended by a friend as a super all around, including spa destination in Paarl/Franschhoek. we arrived and were really impressed about the setting , the surrounds , hotel ... all looks absolutely stunning. as we had booked spa treatments... More 

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Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear Susanne Thank you for your honest review following your stay at Sante. We are glad that we were able to resolve any matters you had experienced and we assure you that the inconvenience you may have experienced is a learning curve for us. We will look into the points you have raised closely moving forward. We hope that you... More 

Cape Town, South Africa
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 10, 2014

We got to the hotel at 14:50 but were advised that check in time was at 15:00. The receptionist asked that we sit on the couch for the next 8 minutes until 15:00. Luckily the manager on duty walked past at that time and told her that it was ridiculous as the room was ready etc. There was hardly anyone... More 

Was this review helpful? Yes 1
Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear Guest Thank you for taking the time to review your stay. We thank you for constructively reviewing the hotel and we assure you that we are looking into the matter promptly and that we take the points you highlighted very seriously. We hope that you will afford us the opportunity to rectify these issues. Warm Regards Staff and Managment... More 

Cape Town Central, South Africa
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed September 30, 2014

Really have a wonderfully relaxing time. Beautiful surroundings, lovely staff. I thought I'd lost my iPhone but an honest member of staff found it and handed it in, so that was really nice. It was our first couples massage, and it was really lovely!

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Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear Guest Thank you for your kind review following your stay with us. We are glad that you and your partner enjoyed our facilities and we are also glad that your phone was found! We hope to see you again soon. Warm Regards Staff and Management Sante Hotel Estate More 

Geneva, Switzerland
Contributor
11 reviews 11 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 27, 2014

We spent two days at Sante for a staff retreat. It is not an exaggeration to say that we were waited on hand and foot! The conference facilities are a bit dark and cold, but the accommodation is lovely. Very spacious rooms. The grounds are lovely, and if you go in the warmer weather definitely take your bather. The spa... More 

Was this review helpful? Yes 1
Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear Nat Thank you for your review. We appreciate all the kind words and truly cannot wait to have you over again soon. We have noted the point you raised about the conference rooms and will see to it immediately. Thank you once again. Warm Regards Staff and Management Sante Hotel Estate More 

Cape Town, South Africa
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 16, 2014

Most awesome experience. Staff friendly and accommodating, not a single request was too much or refused. Beulah and Jenna was the best thank you guys you made our weekend and my daughter's wedding. We recommend Sante Hotel and Spa

Was this review helpful? Yes 2
Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear Yvonne Thank you for your kind review following your time at Sante. We are so happy that you and your daughter had a good stay with us. We wish her all the best on her marriage. Thanks again. Warm Regards Staff and Management Sante Hotel Estate More 

Cape Town, South Africa
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 8, 2014

Of all the hotels that I have stayed at in 5 different countries this has been the hotel with the friendliest and most accommodating staff. Not a single request was too much or refused. The Receptionist, Beulah, was just awesome. I recommend Sante Hotel & Spa (La Bella Vita Wine Estate) for anyone who is looking for accommodation in a... More 

Was this review helpful? Yes 2
Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear Clive Thank you for such a lovely review of Sante. We are glad that we made your stay a great one and look forward to your next visit. Thank you for your kind words. Warm Regards Staff and Management Sante Hotel Estate More 

Contributor
13 reviews 13 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 5, 2014

I can't understand all the bad reviews fir this hotel because our experience was totally different. Yes same areas are in a need of maintance but they are busy working on that. The service was outstanding at the Hotel. We spend the day in the spa treatments was good and we enjoyed the nice warm pool and jaquzzi, sauna. It... More 

Was this review helpful? Yes 1
Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear Guest Thank you for your beautiful review following your stay at Sante. We agree, we can not understand the negative reviews but we also know that you cant please everyone all the time. On that note, we are happy that you had a lovely time with us and that your Husband enjoyed his 50th celebrations. Please be sure to... More 

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Additional Information about Sante Hotel & Spa

Address: La Bella Vita Wine Estate | Simonsvlei Road, Paarl 7646 , South Africa (Formerly Sante Winelands Resort)
Location: South Africa > Western Cape > Paarl
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sante Hotel & Spa 4*
Number of rooms: 61
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Also Known As:
Sante Hotel Paarl
Sante Hotel, Resort And Spa
Sante Winelands Hotel
Hotel Style:
#5 Luxury Hotel in Paarl

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