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Sante Hotel & Spa

La Bella Vita Wine Estate | Simonsvlei Road, Paarl 7646 , South Africa (Formerly Sante Winelands Resort)
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Sante Hotel & Spa
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Sante Hotel & Spa
Sante Hotel & Spa
Sante Hotel & Spa
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124 reviews from our community

Traveler rating
    36
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    27
    19
    17
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13
63
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14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Sandton, Gauteng, South Africa
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We were very surprised once we entered the room. It was very clean and there was a sense of luxury. We also received very good service from the staff and the general manager. It felt like a place which almost felt like home. If you would like to have a romantic break away then this is the place.

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Durbanville, South Africa
Senior Reviewer
10 reviews 10 reviews
5 of 5 stars Reviewed 1 week ago

I had the opportunity to attend 2x Business Conference functions at Sante 2 years apart and each experience was just "Luxurious"! Their food is great, service is superb, venue is out of the books, Sante screams luxury! I felt like a queen being spoilt having to sleep over for our work conference. They cater to your every whim! Whether you... More 

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Munich, Germany
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We have been in the Spa for a half day package. The treatments themselfes were good and the staff friendly. However the facilities were average: - The bathrooms were not 100% clean (not dirty but could have been cleaner -I mean it is a spa) - The plastic chair during the headmassage was quite uncomfortable so we could not relax... More 

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Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear Guest Thank you for your kind review following your time with us. We thank you for your compliments and we would also like you to know that we have noted the points you have raised. We will look into them immediately. We do hope that you will visit us again soon. Warm Regards Staff and Management Sante Hotel and... More 

Western Cape, South Africa
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

A lovely and relaxing weekend away, with friendy staff, great rooms and excellent dining experiences! Had a lovely morning walk and enjoyed the Tuscan estate. The bath tub was an unexpected luxury that I thoroughly enjoyed!

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Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dearest Braam Thank you for your lovely review following your stay with us. We agree, the bath tubs are stunning! We are glad that you enjoyed all that Sante has to offer. Please be sure to visit us again soon. Warm Regards Staff and Management Sante Hotel and Spa More 

Cape Town, South Africa
1 review
3 of 5 stars Reviewed 4 weeks ago

So much potential... But,... missing the X-factor for a resort with this much potential - almost in a *'caretaker/liquidation state'. (i.e. *Someone just allowing things to tick over. No porter on arrival; restaurant adequate, but no fireworks; Minimal staff; gardens could do with work; printer at front-desk not working; deposit did not register at front-desk causing checkout of 20/30 minutes,... More 

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Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear Chris Thank you for taking your time to review your stay with us. We thank you for your kind words and we also thank you for bringing certain issues you experienced to our attention. We assure you that the points you have raised will be seen to immediately. Please be sure to visit us again soon. Warm Regards Staff... More 

Mwanza, Tanzania
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Very beautiful environment, spacious and nicely decorated rooms, yet only hard to find the light switches ;). The combination with the Spa made it very relaxing, good food, yet only sometimes bit slow service. Very nice place to stay!

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Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear Emma Thank you kindly for your lovely review. We are glad that you enjoyed your stay with us. We do acknowledge all your points and we assure you that it will be seen to immediately. Please be sure to visit us again soon. Warm Regards Staff and Management Sante Hotel and Spa More 

Cape Town
1 review
3 of 5 stars Reviewed February 23, 2015

Deluxe Spa booking: Not well organised. Start time of booking was mixed up. We were made to wait long periods and had to enquire about the booked treatments a number of times before we received what we booked for. Full body massage not up to standard. Therapist did not communicate at all to ensure the right intensity of treatment. Facilities... More 

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Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear Guest Thnak you for your honest review. We appreciate the time you took to make mention of all the inconsistencies you experienced. We appreciate your kind words and and we are glad that we were able to fix some of the issues you have experienced. Please note that the issues you have raised have been taken to senior management... More 

Qatar
1 review
5 of 5 stars Reviewed February 21, 2015

I recently had the pleasure of staying at The Sante Hotel & Spa in Paarl - Cape Town from 29 Jan to the 5 Feb 2015. When I arrived I was greeted by friendly happy faces, I was offered a refreshment as it was so hot... My luggage was collected and brought up to my room efficiently.. My room was... More 

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Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear Tanya Thank you so much for your beautiful response following your time with us at Sante Hotel and Spa. Your kind words and compliments ensure that our team will continue to strive for excellence with each guest and visitor. We will share your compliments with Mr Kevin Burley and his capable team. Please make sure that you visit us... More 

Cape Town, South Africa
1 review
2 of 5 stars Reviewed February 2, 2015

I have had the great pleasure of staying at the Sante Winelands Hotel and Spa just three years ago after a major revamp. My friends and I were very impressed with the beautiful gardens, the service the staff, meals rooms etc. We had a very relaxing and pleasant afternoon in the Spa too. So it was with this in mind... More 

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Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear Guest Thank you kindly for your review. We appreciate your honesty and would like to bring to your attention that we are looking into the matter. We do apologise for any inconvenience you may have experienced. We do hope that you will afford us the chance to win back your valued business. Warm Regards Staff and Management Sante Hotel... More 

Cape Town, South Africa
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 1, 2015

Don't book here, it's not worth the money. For this, you can get A LOT more in this area. Service, vibe, cleanliness, food - there is no love in it and very little friendliness. All staff seem the be 'new' as they say. This place was grande several years ago but didn't keep up with the times and maintenance is... More 

Was this review helpful? Yes 1
Hote1Management, Manager at Sante Hotel & Spa, responded to this review

Dear Guest Thank you for your honest review following your time with us. We take your sentiments very seriously and as such senior management have been informed so that a thorough investigation can be done. We apologise for any inconvenience you may have experienced. We do hope that you will afford us the chance to win back your valued business.... More 

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