The Lagoon Beach Hotel was a very positive surprise. The view is breath taking, and the "luxury double room" with an ocean view was just that. The service was good, and the staff was both pleasant and quite efficient. The food in the restaurants in the complex was good. In four days we had a chance to try four different...
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Dear RolandG58
Thank you so much for your positive comments on TA. It is refreshing to hear about you positive experience and I am delighted that we are busy turning a corner after a very busy December and January.
We look forward to welcoming you back to our shores very soon.
Kind regards,
Lagoon Beach Hotel Management and Staff
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After reserving a holiday room for myself and my daughter, I was disappointed upon check-in that the room we were given was very small/cramped and had absolutely no views. We quickly checked out and went to another hotel. We were very disappointed. Sometimes the advertising on the internet can be misleading.
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Dear ClairceWhite
Thank you for your comments. I would be interested to see what room was booked for your stay with us. I'm sure if we were able to assist you with a sea facing room we would have done just that. In future please contact a duty manager should you ever have an issue.
Regards,
Lagoon Beach Hotel Management
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My South African wife and I stayed at the Lagoon Beach on recommendation and what a disappointment it was. There were immediate difficulties on check in, with the apartment not being ready despite being asked to come back after having lunch. Then the electronic door key did not work (happened twice in 4 days) and we got to the apartment...
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Dear TonyhLondon
Thank you for taking the time to post a review on Tripadvisor. Every bit of feedback we recieve from our clients helps us improve our product and highlights areas of improvement. Your comments have done just that.
My sincerest apoligies that you did not enjoy your stay with us but you can be assured that your comments will...
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May be a good location with a view of the sea but the service is non existent, the staff incompetent and the bar is ripping people off second to none.
Most suitable I am sure for people who have too much money and not used to anything decent.
The bartender is making a fortune and fleecing the guests.
The rooms...
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Dear Lynn F
I was appaulled to read your comments. We are certainly not in the business of "fleecing" our guests nor are we a "rip off" with our prices.
I will relook the erganomics in the bedrooms but this is the first time we have recieved a complaint about kettles and hairdryers being in the wrong place.
I will...
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We stayed at the Lagoon Beach Hotel in 2009 and it was great. The staff, the room, and the service were excellent. As a result, we booked to stay again for 3 nights in January. What has happened to this place? It looks shabby-the chairs in the bar are disgusting. The whole place needs a paint job and a thorough...
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Dear BBRhodie
Thank you for your comments. You will ba happy to know that we are planning a soft refurb in the bar area in the second quarter of this year. This should bring a much needed improvement to this area.
I will have maintenance look at the room you were staying in and ensure that any maintenance issues are...
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Overall this hotel was a disappointment. We booked due to trip advisor reviews and claims of a gym but were very disappointed. Despite booking an apartment with kitchen and laundry facilities there was a space for a tub but nothing there! On asking at reception we were told only one room actually had a washing machine and that was booked!...
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Dear S10ed
I was dissappointed to read your review. We do not advertise having a washing machine in any of our apartments but we do offer a laundry service.
Only one piece of gym equipment requires the use of electricity and it is always plugged in. The other "electric" devices use the energy of the actual machine for its LED...
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This hotel is the only one right on the beach in Cape Town. It makes the location perfect to have a resort-like experience (just what we were looking for). Only the look and feel of the hotel is four star; the service, attention to detail, housekeeping, maintenance, etc were not. One notices that the hotel is poorly managed especialy the...
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Dear Kobus69
Thank you for your comments on TA.
It is through guest feedback that we are able to improve our product and service. We are definitly striving to be the top hotel in Cape Town as you siad and we endevour to improve everyday.
Next time you visit us i'm sure you will see a vast improvement.
Thanks,
Lagoon...
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Stayed for three days after Christmas, and overall a very good experience. The rooms were of good size, and well equiped, although maybe the bathroom could be upgraded. Service was very efficient, especially at the travel service they run from the hotel. Nice pool outside, and direct access to the Beach, and with an outstanding view looking over the bay,...
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Dear kevin m
Thank you for taking the time to comment on TA and for your kind words. I am so glad that you enjoyed your stay with us. Next time, please make use of our free shuttle service to the CTICC and V&A Waterfront.
Looking forward to seeing you again soon.
Lagoon Beach Hotel Management and Staff
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My wife and I stayed 6 nights over Christmas when the hotel was, not surprisingly, very busy. We had a great time, would definitely go back and would recommend it to anyone reading this review (balancing the plus and minus bits!!)
The plus points are – the location and views of the city and table mountain (which really have to...
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Dear Tony F
Thank you for your comments on TA and also your email directly to me. I believe we have dealt with the issues you highlighted in your review and we look forward to welcoming you back agaion soon.
Warm regards,
Lagoon Beach Hotel Management
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I and my family were visitors the lagoon Beach apartments over the Christmas holiday. I was quite impressed by the hotel at first sight coz we were given a sea facing apartment. Every thing was fine till we went for breakfast the following morning. Apparently according to the hotel we didn't book for bed and breakfast, so I advice the...
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Dear Martin M
Thank you for your comments. Usually the apartments are booked on a "room only" basis and do not include breakfast. That being said, once we learnt of this fact, we should really have communicated it better through the entire team. I must apologise for the inconvenienced this caused.
I am delighted, however, that you have said we...
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