An absoloute WOW! location, right on the beach with clear view of the Table Mountain. One day, we woke up to a foggy mountain and it was amazing to be outside on the beach. Although the rooms and the service aren't upto the match to the location. Our room was on the other side of from the beach and we...
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We recently stayed here for 2 nights after a few in Stellenbosch. Well, I wish we'd just stayed on in Stellenbosch.
This place sells the hotel very well on its website, but the actual site is a different story. We stayed in a 2 bed sea view apartment. You are beachfront, which is nice, but the view of CT is...
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Dear Snelsie
Thank you for your review on TA. I was dissappointed to hear that you did not enjoy your stay with us but as I read through your review it seemed that you were possibly not informed about the services in the local area.
I would appreciate if you would email me on feedback@lagoonbeachhotel.co.za so that I can find...
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First, we were a little insecure about the location, but it wasn't a big deal afterall. If you were intent to rent a car to explore the region, this is the place for you . The apartments were very nice, new and clean. You can have breakfast at the hotel or in room, the kitchen was very well
equipped.
The...
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Dear sarhm
Thank you for your positive feedback and we are delighted that you enjoyed your stay with us. Note that we do provide free shuttles to the CTICC, Waterfront and Century City every day and we have a choice of 4 restaurants on the property.
We look forward to welcoming you back soon.
Kind regards,
Lagoon Beach Hotel Management...
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this has to be the best hotel to enjoy the magnificent view of cape town's table mountain, Robben island, and the town itself.
the customer service is good, very good breakfast. the hotel is very beatifully detailed .
the best attribute is the location of the hotel. its just ideal.
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Dear kabirukefa
Thank you for your positive feedback. It is so wonderful to hear when guests enjoy their stay with us, it means that all our hard work is paying off.
Please come visit us again soon.
Regards,
Lagoon Beach Hotel Management and Staff
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In November 2011 I booked a 2 bedroom, self catering, apartment at Lagoon Beach Hotel for myself and my family for our South African holiday. I deliberately booked self catering as I have a baby son and I need to prepare and cook all his meals on a daily basis. We had choice of non-sea view for £400 or sea...
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Dear Bev M
We have already been in contact via email and i hope that we have sorted everything out.
My offer to you still stands for when you return to SA.
Regards
Lagoon Beach Hotel Management
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Absolutely shocking experience!
Started with a extremely cold welcome with no information whatsoever except "credit card for pre-authorisation pls" No information was given about the hotel, where our room was, what was available, check out time, that underground parking was available for guests, the gym, the roof top pool. No portorage as i would expect in a 4 star hotel....
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Dear Bernadine T
It is with great dissappointment that i read your comments on TA. We at Lagoon Beach Hotel pride ourselves on our good service and customer care but on this occassion we seem to have fallen well short of our goal and for this we must apologise.
You can bea sssured that we have already put in place...
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This hotel mainly caters for conferences and training courses they do have the occasional holiday people stay there but the majority of the hotel can at times be taken over by the many events they hold.
My main reason for writing this is to warn people who stay there beware of the ATM cash machine across the road from the...
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Dear Miranda1408
It was a shock to read that you were defruaded at the ATM across the road. I hope that you were able to cancel your cards in time and that it caused no major damage.
We at Lagoon Beach Hotel definitly take care of all our clients, everyone is very important to us no matter whether part of...
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The location and view as everyone says is incredible. We travel extensively and I have only good things to say about our experience. Staff were very helpful, room was quite large and food, particularly the Thai restaurant was excellent. One tip is that this is a very busy hotel and so if arriving early (eg. on the BA flight) I...
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Dear john l
Thank you for taking the time to comment on TA. I am so glad that you enjoyed your stay with us at Lagoon Beach Hotel. We certainly value all customer comments.
We hope to welcome you back soon, keep an eye on our website for specials. Next time you visit please let us know if you are...
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Lagoon beach is located very near to center of the city as well as V&A waterfront. Its stone throw away from the lagoon beach. It has nice view of Table mountain, Please see the photo attached. Overall we had a great time staying at this Hotel. Only problem we faced was We booked for Self catering apartment but we were...
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Dear MadhusudhanV
Thank you for your comments. We certainly have the best view of Cape Town and Table Mountain and i am delighted that you enjoyed your stay with us.
We look forward to welcoming you back soon.
Kind regards,
Lagoon Beach Hotel Management and Staff
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we recently stayed at Lagoon hotel (2/3/12-16/3/12) we booked through Expedia and paid for a standard room with breakfast. We checked in late on the Friday and having called the hotel prior to travelling we knew our booking had been confirmed. Check in was smooth and the room was fine. We had requested a sea view room if possible and...
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Dear Janine H
Thank you for taking the time to write on TA. I am delighted that you enjoyed your overall experience with us at Lagoon Beach Hotel and we hope to welcome you back soon.
I have reviewed your comments and it seems that you have highlighted some areas where staff training is necessary. You can be assured that...
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