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All 6 Milnerton hotels

Lagoon Beach Hotel & Apartments

4.0 of 5 Hotel   |   Lagoon Beach Road, Lagoon Beach, Milnerton 7435, South Africa
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63%
Ranked #4 of 6 hotels in Milnerton
A recent review
4 of 5 stars reviewed 2 weeks ago
Tracy-Lynn B
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  • Reviews (277)
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277 people have reviewed this hotel

Traveler rating
    75
    94
    55
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59
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
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English first
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The view from the room was just gorgeous! Table mountain & the stunning ocean from our balcony. The staff was friendly and very helpful. The room was clean and really liked the decor. The breakfast buffet was honestly not to my liking mainly because the croissants were bad. Thank god for Wang Thai restaurant which is on the premises- amazing... More

Was this review helpful? Yes 1
LagoonBeachTeam, General Manager at Lagoon Beach Hotel & Apartments, responded to this review

Dear Tracy-Lynn B Thank you for your review and I am delighted that you enjoyed your stay with us. I will be having a closer look at our pastry supplier and make the necessary changes. I hope to welcome you back to Lagoon Beach Hotel very soon. Regards, Andre Turnbull General Manager More

Durban, South Africa
Contributor
18 reviews 18 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We booked this hotel for a short trip while attending a wedding in Cape Town. This hotel, despite it's 4 star rating has breath taking views of the sea and Table Mountain with open access to a white sandy stretch of beach. The rooms are well appointed and comfortable but the bathrooms are in need of proper cleaning as there... More

Was this review helpful? Yes 3
LagoonBeachTeam, General Manager at Lagoon Beach Hotel & Apartments, responded to this review

Dear Vandna_Maharaj Thank you very much for taking the time to comment on TripAdvisor. Thank you too for highlighting some very valid points where staff retraining in necessary and please accept my apologies that you did not receive the service you expected. You can be assured that I will be personally addressing the points you raised. Regards, Andre Turnbull General... More

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Proud to be African, My wife and myself totally enjoyed our 5 nights at the hotel, we had a deluxe room(sea facing), very clean and modern. All staff were very polite and friendly. listening to the waves when you wake up and watching the sun set from your own private balcony is definitely something to treasure. the breakfast menu is... More

Was this review helpful? Yes 3
LagoonBeachTeam, General Manager at Lagoon Beach Hotel & Apartments, responded to this review

Dear Dwayne D Thank you very much for your review on TA. I am so glad that you enjoyed your honeymoon with us and we at Lagoon Beach Hotel wish you both a very happy life together and hope that you will return to our shores again soon. Regards, Andre Turnbull General Manager More

Aurora, Canada
Contributor
13 reviews 13 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed with a family member. The rooms are clean, comfy, and we had a good view of the ocean (partial view). We had television as well. The bathroom was awesome..big tub. The food was great. A bit pricey at lunch time when we arrived, and service was a bit slow for the very few customers that were present at... More

Was this review helpful? Yes
LagoonBeachTeam, General Manager at Lagoon Beach Hotel & Apartments, responded to this review

Dear Anneline7 Thank you very much for your feedback and I am delighted that you enjoyed your stay with us. I hope that you will return to Cape Town again soon and that you will visit us at Lagoon Beach Hotel. Regards, Andre Turnbull General Manager More

Richards Bay, South Africa
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 19, 2014

Rooms are comfortable and bathroom well appointed but marred by poor housekeeping/maintenance. Room safe had to be repaired on arrival. Baths are not cleaned regularly. (Not done today 19/06/2014). Toilet rolls not replenished on occasion and had to be requested. No milk pods or sachets replaced. I like my coffee in the morning and called reception for milk. Housekeeping was... More

Was this review helpful? Yes 2
LagoonBeachTeam, General Manager at Lagoon Beach Hotel & Apartments, responded to this review

Dear Wayne & Fiona Thank you so much for your comments on TA. Please accept my sincerest apologies for the milk incident. It is not acceptable that this is the service you received. I know who dealt with you at the time and I will be retraining them on customer service. I will also be investigating that fact that your... More

Cape Town Central, South Africa
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 4, 2014

Service needs to be greatly improved! Bookings for restaurant were a disaster! Menu is silly if you are a group of more than 10. No options, and so limited, no choice, expect you to choose one starter, one main course and one dessert. Bar is very expensive too with slow service!

Was this review helpful? Yes 2
LagoonBeachTeam, General Manager at Lagoon Beach Hotel & Apartments, responded to this review

Dear Gary L I was disappointed to read your review on TA. At Lagoon Beach Hotel we pride ourselves on our good food and service but it would seem that on this occasion we have let ourselves down and for this I must apologise. I am a little confused however regarding no choice on the menu. Were you staying as... More

Swakopmund, Namibia
Contributor
12 reviews 12 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 25, 2014

Good views of table mountain and the beach but bring a jacket if the wind gets up, the service is a bit slow particularly if they have a conference but food was good. Bar prices were expensive but they are across most of Cape town, only 8km from the Waterfront and a good location if you have a car

Was this review helpful? Yes
LagoonBeachTeam, General Manager at Lagoon Beach Hotel & Apartments, responded to this review

Dear Susan S Thank you for your comments on TripAdvisor. I am glad you enjoyed your stay with us and thank you for highlighting the service issue you encountered, I will definitely action an improvement. Regards, Andre Turnbull General Manager More

Glasgow, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed May 25, 2014

Room not ready on arrival, reception staff need to be asked several times to act on requests. Room decor is good but not well maintained - holes in the curtains and cracked tiles in shower and mouldy grouting. Clearly housekeeping/maintenance is not on their list of priorities.

Was this review helpful? Yes 2
LagoonBeachTeam, General Manager at Lagoon Beach Hotel & Apartments, responded to this review

Dear Neil F Thank you for your comments on TA. I was shocked to have read your review. Please accept my sincerest apologies for your recent experience. If you would contact me directly, my information is on our website, I will gladly address the issues directly with you. Regards, Andre Turnbull General Manager More

Accra, Ghana
1 review
2 of 5 stars Reviewed May 22, 2014

LBH is a fantastic facility; but the SERVICE IS POOR....staff need to be well trained; service needs to be worked on etc. The hotel's booking/computer software needs to be upgraded to provide good feedback to staff who operate it so that the issue of overbooking and cross booking will not be repeated. Restaurant staff capacity need to be improved.....generally the... More

Was this review helpful? Yes
LagoonBeachTeam, General Manager at Lagoon Beach Hotel & Apartments, responded to this review

Dear blkb3 Thank you for taking the tome to review Lagoon Beach Hotel on Trip Advisor. I was very disappointed to read the negative things you experienced whilst staying with us. Service is our game but it would seem we have let ourselves down on this occasion and for this I must apologise. I hope we will be afforded the... More

Jeddah, Saudi Arabia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 8, 2014

After reviewing this hotel page at Tripadvisor.com i was a little bit caution about my selection, specially that I made my choice based on the location. I can simply describe my stay there with my family that it was much better that we expected. Starting from the reception staff to the room service and restaurant. Everything was perfect. I booked... More

Was this review helpful? Yes 4
LagoonBeachTeam, General Manager at Lagoon Beach Hotel & Apartments, responded to this review

Dear Sherif_Hassan Thank you so much for your kind comments. I am delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind regards, Andre Turnbull General Manager More

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Additional Information about Lagoon Beach Hotel & Apartments

Address: Lagoon Beach Road, Lagoon Beach, Milnerton 7435, South Africa
Location: South Africa > Western Cape > Cape Town > Milnerton
Price Range (Based on Average Rates): $
Hotel Class:4 star — Lagoon Beach Hotel & Apartments 4*
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Also Known As:
Lagoon Beach Hotel And Apartments
Lagoon Beach Milnerton
Lagoon Beach Hotel & Apartments Cape Town/Milnerton
Lagoon Beach Apartments

246 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Lagoon Beach Hotel offers unequalled vistas of Table Mountain and Atlantic Ocean. Immersed in an atmosphere of contemporary minimalist design and neutral tones, reflecting the natural surrounding environment. Decor is typical of a stylishly appointed modern city hotel. The hotel's 32 beach frontage deluxe suites offer a breathtakingly unique oceanside experience. Ten minutes from Cape Town's Waterfront, with direct access to the beach. Abalone Brassiere is a culinary delight to savour. ... more   less 
Number of rooms
211

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