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Conrad Pezula

Travelers' Choice award winner
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Lagoon View Drive, Eastern Head | Pezula Estate, Knysna 6571, South Africa
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1 room 1 guest
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410 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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    (410)
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    (108)
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udhailiyah
Level Contributor
51 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Upmarket property with very large, comfortable, well furnished rooms and great service to match. The fireplace in the room is a nice touch. Bathroom, dressing room and closet was superb. The hotel provided 2 extra beds in our room at no extra charge for the children

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Conrad P, General Manager at Conrad Pezula, responded to this review

Dear yusuf41 Thank you for choosing to stay at Conrad Pezula and for your 5* review. I am pleased to read that you enjoyed your time at our property. It was an absolute pleasure having you and your family with us. We do hope we have the chance to welcome you back to our resort. Best regards, Victor Chalfoun General... More 

Port Elizabeth, South Africa
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Wonderful hotel and great situation. Golf course most memorable. Sadly some standards have fallen and need attention but cannot take away from the beauty of the place. Some staff struggled to speak English but tried to please. Maybe security needs attention as anyone can drive into complex.

Review collected in partnership with Conrad Hotels & Resorts

Was this review helpful? Yes 1
Conrad P, General Manager at Conrad Pezula, responded to this review

Dear MICHAEL F F Thank you for your review following your recent stay with us. We value all feedback from our guests. Please rest assured that we have noted your comments and these have been shared with me leadership team who will implement further training for our team. We hope we have the opportunity to welcome you back to Conrad... More 

New York City, New York
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Not easy to find in the dark if there is 'load-shedding' (so glad I also had the fireplace during the winter to keep warm & light the room) but otherwise, thru and thru a perfect stay. Only regret is that I didn't stay longer - 2 nights was not enough to enjoy the area, much less the hotel grounds. And... More 

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Conrad P, General Manager at Conrad Pezula, responded to this review

Dear Cleo484 Thank you for choosing to stay at Conrad Pezula and for your 5* review which is greatly appreciated. I am pleased to read that you had an overall enjoyable time at our Resort and that our staff made you feel welcome. The personal touch is something we strive for on a daily basis. We do apologize if you... More 

Johannesburg
Level Contributor
36 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Pezula is a wonderful location for a luxury and peaceful getaway. The staff are all very friendly and helpful and the rooms are just fantastic and in winter the fireplace adds so much atmosphere! A Golfers paradise close to so much else to do in the lovely town of Knysna. Knysna and surrounds must be explored, so much to see... More 

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dubai
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is located in natural and peaceful saroundings. Rooms are excellent and very spacious. Services are very good but can be further improved to match Conrads high standards. Staff are welcoming and helpful.

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Conrad P, General Manager at Conrad Pezula, responded to this review

Dear sina k Thank you so much for choosing to stay at Conrad Pezula and for your lovely review. It was a pleasure having you and we thank you for your valued feedback. We hope to welcome you back in the near future. Best regards, Victor Chalfoun General Manager More 

Tampa, Florida
Level Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Gorgeous views, spacious suites, excellent food and good service. The grounds are beautiful, although some of the rooms are further away from the main hotel. The staff drives golf carts to and from rooms if you don't want to walk. There is also a spa & fitness center, and the pool looked great, but it was too chilly, and we... More 

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Conrad P, General Manager at Conrad Pezula, responded to this review

Dear Bungymax Thank you for your 5* review and for choosing to stay at Conrad Pezula. I am sorry that the weather was not in your favour but I'm glad to hear that you still enjoyed your overall time here in Knysna. We hope you choose to visit us again in warmer weather. Best regards, Victor Chalfoun General Manager More 

Cape Town, South Africa
1 review
2 of 5 stars Reviewed 2 weeks ago

This was our third and last visit to Pezula. The standards have certainly dropped. The bedrooms were in poor condition, filthy light fittings, stained basins in the bathroom, brown bath water, really brown, no shower gel. The coffee/tea/milk had not been replenished and was only done after we had to ask. They don't provide the delicious rusks anymore....s

Review collected in partnership with Conrad Hotels & Resorts

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Conrad P, General Manager at Conrad Pezula, responded to this review

Dear B F Thank you for your review following your recent stay with us. It is only through guest feedback that we continuously improve and reach our best performance. We have not only shared your review with the team, but have gone through our processes to identify improvement opportunities. We do hope we have the opportunity to welcome you back... More 

Mumbai (Bombay), India
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

a beautiful hotel with great food and accommodations and a great view! anyone visiting knysna must stay here at least for a night. the rooms very breathtaking and I felt very fresh living in the atmosphere of south Africa's beautiful fauna. the food was marvellous . the room service, waiters, receptionists, even the buggy drivers were extremely polite ( that's... More 

Was this review helpful? Yes
Conrad P, General Manager at Conrad Pezula, responded to this review

Dear aliasgarjairaj Thank you for your review and for choosing to stay at Conrad Pezula. It was a pleasure having you with us and we are grateful for your [positive feedback which I have shared with my team. We look forward to welcoming you back again. Best regards, Victor Chalfoun General Manager More 

Europe
Level Contributor
211 reviews
195 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here two times for 2+1 days during Garden Route trip. Hotel is located close to the beach, although you cannot walk there. Location is just stunning. All rooms are suites, located in separate houses, with main hotel building having reception, restaurants and spa/pool/fitness centre. Staff can also drive you to your house/suite with golf carts. As property is stunning,... More 

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Conrad P, General Manager at Conrad Pezula, responded to this review

Dear PremiumFlyer74 Thank you for staying at Conrad Pezula and for taking the time to write a review on Trip Advisor. Please allow me to apologize for your overall experience not meeting and exceeding your expectation. With regards to your note about the internet speed; we are currently implementing better facilities at the hotel to enable guests to enjoy faster... More 

Johannesburg, South Africa
1 review
4 of 5 stars Reviewed 3 weeks ago

A great location with loads of potential. Not up to the usual Conrad international standards. Need to focus on the detail - service, cleanliness and maintenance. Rooms good size with wonderful views. Staff are very willing but unable to mutitask.

Review collected in partnership with Conrad Hotels & Resorts

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