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All 28 Knysna hotels

Protea Hotel Knysna Quays

4.0 of 5 Hotel   |   Waterfront Drive, Knysna 6570, South Africa
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Ranked #14 of 28 Hotels in Knysna
A recent review
3 of 5 stars reviewed yesterday
Conlan
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368 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
12 reviews 12 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

We stayed here for one night recently and found the hotel to be just ok. Perhaps we were spoiled by the other places we visited in SA which were fantastic. The room was fine but the staff seemed disinterested. With the exception of the olive tree restaurant, which was beautiful, this hotel kind of summed up Knysna in general for... More

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Somerset West, South Africa
Contributor
15 reviews 15 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The food is amazing . The shops are very near and great sightings! I loved it and its a must go ! Swiming pool is so nice ! Great place ! Also very good coffee, and affordable, summer time is the best time !

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Houston TX, Elkhart Lake WI
Senior Contributor
46 reviews 46 reviews
23 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a modern boutique type place. I agree with everything the other reviews are saying, very clean, very nice, good walking access to local shops. Breakfast was standard South African, which is to say very good with excellent variety. While access to the rooms is secure via the central lobby, the central walkways down to the rooms were open... More

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear TXFROMWI, GUESTS' perceptions of the service they receive whilst staying with Protea Hotel Knysna Quays is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to complete a GUEST comment card during your stay with us, and to assure you that... More

Alberton, Gauteng, South Africa
1 review
5 of 5 stars Reviewed 3 weeks ago

I recently booked 2 of our colleagues into this hotel and they were very impressed with the service they received, the quality of the rooms especially since they had acces to free wi-fi. They were also able to go out and visit all the quaint little shops and the restuarants. They were able to wonder around to have a look... More

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear Fransien F, Thank you for taking your valuable time to complete a online review on TripAdvisor. I am absolutely delighted to hear that you received efficient service from our STAFF here at Protea Hotel Knysna Quays, please be sure that I have wished them on doing such a great job. Fransien, without your comments, we would never know when... More

São Sebastião
Senior Contributor
48 reviews 48 reviews
13 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Excelent location at the waterfront with a few shops and some good restaurants. Nice view, friendly staff. Great breakfast, spacios and comfy room. Very clean. On the downside the internet does not work in the rooms.

Was this review helpful? Yes 1
GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear PavaoFamily, Thank you for completing a TripAdvisor review after your recent stay with us, here at Protea Hotel Knysna Quays! We are delighted to receive your compliments and we will certainly congratulate our STAFF you commended for their exemplary service. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve... More

New Delhi, India
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I had spent one night in Knysna. The location of the hotel is great. My room view overlooked the Knysna lagoon. No complains there! Comfortable stay with clean room and bathroom. Quite peaceful. Staff extremely polite! I would definitely stay here again if they offer more variety in the dinner buffet.

Was this review helpful? Yes 1
GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

landwater_travel, Thank you very much for taking the time to complete a online review after your recent stay with us here at Protea Hotel Knysna Quays. I am delighted to hear that our STAFF were so friendly and efficient. Your commendations are highly valued, and I wish to assure you that we have congratulated the TEAM for doing such an... More

Johannesburg, South Africa
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 16, 2014 via mobile

I travel regularly between East London and George. Knysna Quays is simply my home away from home. I could stay in George but I find that KNYSNA Quays offers that bit of sanity you need after a long business trip. Staff is always helpful and tries to make your stay as pleasant as possible.

Was this review helpful? Yes 1
GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear BiggyC, Thank you very much for taking the time during your busy schedule to post a review on our TripAdvisor page. GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. I'm very happy to hear that you can call... More

Doha
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 15, 2014

We spent only one night but enjoyed our stay. The room was comfortable, clean and functional, with excellent views of the marina and yacht basin. Staff was friendly and helpful with check-in and check-out quick and simple. Breakfast was good and with ample variety. We will definitely stay again.

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear MichaelSX4787JL, Thank you very much for taking the time to post your additional comments on our TripAdvisor page. We were delighted to receive your commendations about the impressive service offered. Please be assured that I will congratulate our TEAM for doing a great job! As a hotel, we strive not only to meet, but also exceed our GUESTS expectations,... More

Barcelona
Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed August 14, 2014

Overall it is what you expect a Protea to be, however there was some serious shortcomings in our room 308, the first annoyance was the wifi, the signal was strong but there was no speed, would take 5 minutes just to log on, then could not even download or send e-mails, my daughter could not get onto whatsup, we went... More

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear JoVoyager Thank you very much for taking the time to review our property on TripAdvisor. Please note that our Rooms Division Manager, Eugene Barnard has personally responded to your concerns via e-mail. Should you have any additional questions/concerns, please do not hesitate to contact me directly at the hotel at 044 382 5005. Best regards, Paul Fielder General Manager More

Richmond, Virginia
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed August 11, 2014

We stayed here while on our honeymoon. Altough there was not a lot to do in Knysna, this hotel is in a great location for checking of the marina, restaurants and walking into town (which we did to pick up some supplies). The hotel was well appointed in terms of decor, but nothing over the top. The room was a... More

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear Jeremy W, Thank you for taking the time to complete an online review of our property. I'm very glad to hear that you enjoyed your stay with us during your honeymoon, and that our STAFF were so friendly and efficient. Your feedback is imperative to us, as without it, we would never know what we are doing right but... More

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Additional Information about Protea Hotel Knysna Quays

Address: Waterfront Drive, Knysna 6570, South Africa
Location: South Africa > Western Cape > Knysna
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Protea Hotel Knysna Quays 4*
Number of rooms: 123
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