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Protea Hotel Knysna Quays

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Waterfront Drive, Knysna 6570, South Africa
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1 room 1 guest
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Protea Hotel Knysna Quays
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492 Reviews from our TripAdvisor Community

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Traveler rating
    150
    237
    81
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Parow, South Africa
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

This Hotel is situated on the knysna Waterfront. It has excellent views with the most hospitable staff one can find. Thoroughly enjoyed the buffet breakfast and the choice of restaurants in close proximity to the Hotel. The upgraded room was of a high standard and so many places to lounge and relax although the Hotel was under renovation. A definite... More 

Was this review helpful? Yes
GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear burgerjp, Thank you for reviewing our hotel after your stay with us in July 2015. We were delighted to receive your commendations about the impressive service offered. Please be assured that I will congratulate our TEAM for doing a great job! We train our STAFF to treat all our valued GUESTS as VIP's. Thank you for choosing to stay... More 

Smyrna, Georgia
Level Contributor
98 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We arrive to find we had a harbor view ... Of their dumpster ! And the hall was boarded over so workers could remodel units. Dining room was not open ... ROOMS LOOK LIKE A HOLIDAY INN .. Basic and Sad ... Relocated to B&B on the mountainside .. Got 2 rooms instead of one .. Spectacular Views of the... More 

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear RWinzie, Thank you for completing a review after your stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. Your interest and concern are therefore extremely valuable to us, and we apologise that we could not meet your expectations. Yours sincerely, Paul Fielder General Manager More 

Johannesburg, South Africa
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

Brilliant service received at Protea Hotel Knysna Quays. Staff friendly, happy and attentive. Although some rooms were under renovation, we never felt inconvenienced. High five to the food and beverage manager, very good service! Will definitely return.

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear CHY8080, Thank you for your words of appreciation on the GUEST comment card that you completed during your recent stay at Protea Hotel Knysna Quays. We are delighted to receive your compliments and we will certainly congratulate the STAFF you commended for their exemplary service, especially our F&B Manager. It was our pleasure to accommodate you, and your interest... More 

Melbourne
Level Contributor
118 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here for 2 nights and whilst the views from our room weren't spectacular (we overlooked the parking area of the hotel) the room was compact but clean, comfortable and had all you would expect from a Protea hotel. Our breakfasts were good.There were also many restaurants along the waterfront to taste some great seafood amongst other things for... More 

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear Roamingspirit, Thank you very much for taking the time to review Protea Hotel Knysna Quays, after your recent stay with us in June 2015. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. I apologise if you were misinformed regarding our dining options upon reservation and upon... More 

Port Elizabeth, South Africa
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

For R1300 per night you cannot beat this hotel for location and convenience. Rooms are small, but well equipped. Breakfast is really great and variety of fruit, bread, etc five star. The male waiter at breakfast was not very friendly though- did not make us feel very welcome. The big advantage of this hotel is that you can walk from... More 

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear archi007, Thank you very much for taking the time to review our property after your stay with us in July 2015. We were delighted to receive your commendations about the impressive service offered. Please be assured that I will congratulate our TEAM for doing a great job! I should however apologise profusely for the unfriendly service that you received... More 

Kalgoorlie,Western Austarlia
Level Contributor
85 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed 3 weeks ago

2 couples from Western Australia spent a month travelling around South Africa and there were only 3 nights we had not planned and booked where we would be on a particular night. Kynsna truned out to be the first of those nights and we had avoided corporate hotels to stay in rural b &b's and similar accommodation but when we... More 

Was this review helpful? Yes 1
GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear osistdriftwood, Thank you very much for taking the valuable time to review our property after your recent stay with us. We are delighted to receive your compliments and we will certainly congratulate the STAFF for taking care of your needs and for making you, our valued GUEST, feel at home. It makes our industry worth while, when we can... More 

Cape Town
Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Our favourite place to stay in Knysna - friendly staff who always go out of their way to make sure your stay is pleasureable, close to restaurants, rooms always impeccable. Breakfasts out of this world, why stay anywhere else.

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Hi June M, Thank you for taking the time to complete a TripAdvisor review and to write down your additional comments after your recent stay with us in June, at Protea Hotel Knysna Quays. Your feedback is highly valued and will be used constructively. I will most definitely complement our STAFF on exceeding your expectations and making you feel welcome... More 

Port Elizabeth, South Africa
Level Contributor
18 reviews
3 hotel reviews
5 of 5 stars Reviewed July 23, 2015

We were warmly greeted and assisted by staff. We had a room overlooking pool with a glimpse of the lagoon with king size bed- we found the room comfortable with a nice spacious bathroom. The location was great as there were several restaurants and coffee shops within walking distance. From the moment we walked into the hotel we had a... More 

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

debbiesE7238HQ, GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to complete online review after your recent stay with us. I assure you that your comments are being used... More 

Glen Ellyn, Illinois
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 17, 2015

My wife and I spent three nights at the Protea Knysna Quays during the annual Oyster Festival. It was an ideal location for enjoying the ambiance and events of this fun festival. Our room was tidy and clean. We had a balcony that looked out over the pool and harbor - a nice place to enjoy an evening cocktail. The... More 

Was this review helpful? Yes
GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear Matt H, GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to complete a TripAdvisor review after your stay with us.I can assure you that your comments are... More 

Washington DC, District of Columbia
Level Contributor
54 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed July 17, 2015

Excellent location (right in front of piers and marina) in the waterfront; modern look hotel, good size, clean, quiet and well lit rooms, huge, comfortable double beds, good bathroom, excellent shower. A/C, heating worked well as well as the free WiFi in the room.Very good and varied breakfast buffet including a wide selection of fresh fruits, cheese, cold cuts, hot... More 

Was this review helpful? Yes
GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear adm496, Thank you very much for taking the time to review our property after your stay with us, this July. Our daily mission at Protea Hotel Knysna Quays, is to ensure that our GUESTS are not only satisfied, but we strive to exceed their expectations in every way. We are ecstatic, knowing that we have exceeded your expectations throughout... More 

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