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All 28 Knysna hotels

Protea Hotel Knysna Quays

4.0 of 5 Hotel   |   Waterfront Drive, Knysna 6570, South Africa
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Protea Hotel Knysna Quays
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Ranked #14 of 28 Hotels in Knysna
A recent review
5 of 5 stars reviewed 5 days ago
HugoSnyman Centurion
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372 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Centurion
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We return to the Protea Knysna Quays on a yearly basis. It is a travelers / business short to medium term stay hotel. People move in and out all the time and what we have experienced this time was outstanding service as usual. What impressed me most, was that the personnel takes responsibility for solving problems / challenges without thinking... More

Was this review helpful? Yes
GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear HugoSnyman, Thank you very much for reviewing Protea Hotel Knysna Quays on TripAdvisor. There is nothing more rewarding than reading reviews such as yours, knowing that we have not only met your expectations, but we have exceeded them! I am delighted to hear that the STAFF were so friendly and efficient. Your commendations of Mr Spies, our Maintenance Manager... More

Tucson, Arizona, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

This hotel has mediocre rooms. Ours was small and cramped for two people. The bathroom was small, with no place for toiletries or to sit and dress. Breakfast was good but not great. Wifi was aggravatingly slow.

Was this review helpful? Yes
GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear Mark D, Thank you for reviewing the Protea Hotel Knysna Quays on TripAdvisor. We are very sorry to read that our hotel and the room that you stayed in, did not meet your expectations. We will definitely raise these issues with the relevant managers and STAFF, in order to prevent the problem of reoccurring. The inconvenience which you experienced... More

Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 1 week ago

The rooms were clean and tidy. The service is perfect and the breakfast was amazing. Would always come back. Near to Waterfront! Very friendly reception. You feel like home even it is a big hotel. What else?

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Contributor
12 reviews 12 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We stayed here for one night recently and found the hotel to be just ok. Perhaps we were spoiled by the other places we visited in SA which were fantastic. The room was fine but the staff seemed disinterested. With the exception of the olive tree restaurant, which was beautiful, this hotel kind of summed up Knysna in general for... More

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear Conlan, Thank you for reviewing the Protea Hotel Knysna Quays on TripAdvisor. We are very sorry to read that our hotel and town did not meet your expectations. Nevertheless, we are very happy that you enjoyed The Olive Tree restaurant, their food and service generally is very good. I can assure you that all GUESTS are very important to... More

Somerset West, South Africa
Contributor
15 reviews 15 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The food is amazing . The shops are very near and great sightings! I loved it and its a must go ! Swiming pool is so nice ! Great place ! Also very good coffee, and affordable, summer time is the best time !

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear Anje5, Thank you very much for taking the time to review our property on TripAdvisor. It simply warms our hearts, knowing that you enjoyed your stay with us. Your commendations of our hotel, are highly valued and I wish to assure you that we will keep exceeding your expectations with each stay! Your comments are therefore much appreciated, and... More

Houston TX, Elkhart Lake WI
Senior Contributor
48 reviews 48 reviews
23 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a modern boutique type place. I agree with everything the other reviews are saying, very clean, very nice, good walking access to local shops. Breakfast was standard South African, which is to say very good with excellent variety. While access to the rooms is secure via the central lobby, the central walkways down to the rooms were open... More

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear TXFROMWI, GUESTS' perceptions of the service they receive whilst staying with Protea Hotel Knysna Quays is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to complete a GUEST comment card during your stay with us, and to assure you that... More

Alberton, Gauteng, South Africa
1 review
5 of 5 stars Reviewed 4 weeks ago

I recently booked 2 of our colleagues into this hotel and they were very impressed with the service they received, the quality of the rooms especially since they had acces to free wi-fi. They were also able to go out and visit all the quaint little shops and the restuarants. They were able to wonder around to have a look... More

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear Fransien F, Thank you for taking your valuable time to complete a online review on TripAdvisor. I am absolutely delighted to hear that you received efficient service from our STAFF here at Protea Hotel Knysna Quays, please be sure that I have wished them on doing such a great job. Fransien, without your comments, we would never know when... More

São Sebastião
Senior Contributor
48 reviews 48 reviews
13 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed August 25, 2014 via mobile

Excelent location at the waterfront with a few shops and some good restaurants. Nice view, friendly staff. Great breakfast, spacios and comfy room. Very clean. On the downside the internet does not work in the rooms.

Was this review helpful? Yes 1
GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear PavaoFamily, Thank you for completing a TripAdvisor review after your recent stay with us, here at Protea Hotel Knysna Quays! We are delighted to receive your compliments and we will certainly congratulate our STAFF you commended for their exemplary service. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve... More

New Delhi, India
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 25, 2014

I had spent one night in Knysna. The location of the hotel is great. My room view overlooked the Knysna lagoon. No complains there! Comfortable stay with clean room and bathroom. Quite peaceful. Staff extremely polite! I would definitely stay here again if they offer more variety in the dinner buffet.

Was this review helpful? Yes 1
GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

landwater_travel, Thank you very much for taking the time to complete a online review after your recent stay with us here at Protea Hotel Knysna Quays. I am delighted to hear that our STAFF were so friendly and efficient. Your commendations are highly valued, and I wish to assure you that we have congratulated the TEAM for doing such an... More

Johannesburg, South Africa
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 16, 2014 via mobile

I travel regularly between East London and George. Knysna Quays is simply my home away from home. I could stay in George but I find that KNYSNA Quays offers that bit of sanity you need after a long business trip. Staff is always helpful and tries to make your stay as pleasant as possible.

Was this review helpful? Yes 1
GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear BiggyC, Thank you very much for taking the time during your busy schedule to post a review on our TripAdvisor page. GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. I'm very happy to hear that you can call... More

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Additional Information about Protea Hotel Knysna Quays

Address: Waterfront Drive, Knysna 6570, South Africa
Location: South Africa > Western Cape > Knysna
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Protea Hotel Knysna Quays 4*
Number of rooms: 123
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