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Protea Hotel Knysna Quays

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Waterfront Drive, Knysna 6570, South Africa
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Protea Hotel Knysna Quays
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Protea Hotel Knysna Quays
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478 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Benfleet, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The hotel has a great location right by the bay. The surrounding areas can be reaching easily and its not far from Plettenberg bay or George. Reception was welcoming and very friendly always a good start. The room was comfortable, clean and large enough for our needs. The large window opened out over the pool and a lovely view of... More 

Was this review helpful? Yes
GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear Bill A, GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to complete a TripAdvisor review after your stay with us in May 2015, and to assure you... More 

San Francisco, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Liked everything but the poor wifi. In 2015 I expect a hotel chain like this would have figured out how to run a robust wifi system. Breakfast was good apart from the terrible coffee (Nescafé in the room was much better) easy to find and very convenient location. Staff very helpful.

Was this review helpful? Yes
GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear jzendar, Thank you very much for taking the time to review Protea Hotel Knysna Quays after your stay with us. We were happy to accommodate you and your family. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. I should therefore apologise for the inconvenience that you... More 

Preston, United Kingdom
Level Contributor
105 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Loved Knysna, and loved the Hotel. It is in a great spot right be the bay, you can walk out of the back of the hotel right into the pier shops / resteraunts, and out of the front into the town centre. We only ate breakfast in the hotel as there were so many other eating options so close -... More 

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear Mickthexton, Thank you very much for taking the time to review Protea Hotel Knysna Quays after your recent stay with us in April 2015. We were absolutely thrilled to receive your positive comments and very pleased knowing that we have exceeding your expectations throughout your stay! It was our pleasure to accommodate you, and your interest and loyalty are... More 

Mumbai (Bombay), India
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

i went through my travel agency, it was awesome, its a nice little town, nearby shopping is also good. the hotel has good pancake machine, we got our Indian breakfast..also rooms were nice. room tip. go for pool facing rooms. opp to the reception.

Was this review helpful? Yes 1
GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear prats007, Thank you very much for taking the valuable time to review Protea Hotel Knysna Quays, after your recent stay with us. We are ecstatic to hear that you enjoyed your stay and breakfast with us! The pancake machine is great especially with the kids and what's also great is that the pancakes are fat free! GUEST feedback is... More 

Mumbai (Bombay), India
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The Knysna Quays hotel wins over any other hotel by it's mere location . I am not even going to compare the other excellent stuff that this hotel has to offer like neat and clean rooms, big sized rooms , polite staff , awesome breakfast etc . You step out from the back side of this hotel and you are... More 

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear Sumit2811, Thank you very much for reviewing Protea Hotel Knysna Quays after you and your family's recent stay with us. We are very happy to have received your compliments and it makes us very proud to share this with our TEAM. I will certainly congratulate the STAFF you commended for their exemplary service. It was also our pleasure to... More 

Bloemfontein, South Africa
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 27, 2015

The staff went out of there way to please us! Nothing was too much trouble and the room were super and clean! You could not find a better view of Knysna and well positioned in the centre of all activities.

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear garyrichards2015, Thank you so much for taking the time to review Protea Hotel Knysna Quays after your recent stay with us. We are delighted to receive your compliments and we will certainly congratulate the STAFF you commended for their exemplary service. Thank you for helping us strive to service excellence.It was our pleasure to accommodate you, and your interest... More 

Cape Town Central, South Africa
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 27, 2015

This hotel is located on the shore of the Knysna Lagooon, and is incorporated in a minature waterfront mall,lots of fabulous restaurants, and many Mom&Pop stores.The hotel only serves breakfast which is included in the rate.The rooms are of a high standard and have a view of the Marina which is almost within touching distance.Service was 5 star quality. My... More 

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear HELICOPTERPILOT, Thank you very much for the kindest words and for taking the valuable time to review Protea Hotel Knysna Quays after your recent stay with us. Words could not describe how proud it makes us to receive a review as the one that you have posted. It simply warms our hearts knowing that not only did our TEAM... More 

2 reviews
4 of 5 stars Reviewed May 26, 2015 via mobile

Friendly staff.....nice clean rooms, great views the heated pool is a great plus...lots of things to do around Knysna....the breakfast is great....and with lots of exellent restaurants within walking distance evening dining is so relaxing.Good value for money.

Was this review helpful? Yes
GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear André O, GUESTS' perceptions of the service they receive whilst staying with Protea Hotel Knysna Quays is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to complete a TripAdvisor review after your stay with us. We were delighted to receive... More 

Fort Worth, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 25, 2015

Nice location. Loved being close to the water and restaurants. Breakfast was good. Breakfasts were crowded and sometimes difficult to find space to sit. Room was clean and loved having big window/slider to open. Shops within walking distance.

Was this review helpful? Yes 1
GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear Trvelbugd, Thank you very much for taking the time to review our property. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible, so we do apologise if you found breakfast to be a little crowded when we accommodate our groups, however we do try to meet all... More 

pune
Level Contributor
73 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed May 19, 2015

I had been staying at this hotel during my family holiday at Knysna, South Africa. The hotel is just amazing. The location really gives it an edge. The Location of the hotel is bang on the lagoon and the water front. Thus when one stays there a person doesn't have to worry about getting bored. The breakfast is good and... More 

Was this review helpful? Yes
GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear ashwanikx36, Thank you for your words of appreciation on the TripAdvisor review that you completed during your recent stay at Protea Hotel Knysna Quays! We are delighted to receive your compliments and are very happy that you loved our location, just as much as we do. It was our utmost pleasure to accommodate you and your interest and loyalty... More 

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