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Protea Hotel Knysna Quays

4.0 of 5 Waterfront Drive, Knysna 6570, South Africa
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Protea Hotel Knysna Quays
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Protea Hotel Knysna Quays
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380 reviews from our community

Traveler rating
    110
    189
    63
    8
    10
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85
167
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23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Newcastle, Australia
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location! We had a lagoon facing room which is a must! Beds very comfortable! Clean rooms although a bit surprised when I spilt some water on tiled floor and mopped it with white bath at. The result was a black mat 😞. Regardless the rest of the room well maintained. Wifi is free although very poor with connection continually... More

Was this review helpful? Yes
GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear Newytraveller53, Thank you very much for reviewing our hotel. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. The inconvenience which you experienced in your room, is most definitely not the standard we strive to achieve. Please be assured that your comments have been addressed in detail... More

Sydney, Australia
Top Contributor
84 reviews 84 reviews
29 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago

A fabulous hotel situated on the waterfront with fantastic views. Very comfortable bed & excellent room. A good breakfast was also served. This hotel is only a few minutes walk to the main shopping area with its supermarkets and restaurants. I would definitely stay here again.

Was this review helpful? Yes
GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear hayley011, Thank you very much for the wonderful review about our property. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we hope to have the privilege... More

East Sussex
Senior Contributor
33 reviews 33 reviews
26 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent two nights here and in spite of dreadful weather we enjoyed the hotel. It is in a beautiful position on the waterfront and not far from town or the quays. Our room was small but very comfortable. When we got soaked for the second time, we were able to get our clothes dry and enjoy a hot bath... More

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear LinjEastSussex, Thank you very much for taking the time to review our wonderful property. GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations and I am very happy to hear that we not only met your expectations, but we've... More

Maine
Top Contributor
228 reviews 228 reviews
145 hotel reviews
144 helpful votes 144 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed 2 nights as part of a tour and were very satisfied. A modern lobby and nice breakfast area are adjacent to a nice sized outdoor pool. Our room on the 1st floor was reasonably quiet (no outside noise, but did hear a little noise from adjacent rooms and from plumbing). Simple décor, tile floors, very clean and well... More

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear heund, Thank you very much for your TripAdvisor review. We are delighted to receive your compliments and note that we truly value all our GUESTS' additional comments. It was our pleasure to accommodate you and your interest and loyalty are truly invaluable to us. Please feel free to contact me personally for any assistance you may require from our... More

Cape Town, South Africa
Senior Contributor
48 reviews 48 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

On arrival we were met by friendly staff at reception, upgrading us to a kingsize sea facing room without us asking. The bed in this room was just amazing ..... soo comfy I had the perfects nights sleep after a long drive from Cape Town en route to Port Elizabeth. I had a sore back so brought my hot water... More

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear BrendaJB, Thank you for reviewing our property on TripAdvisor, after your recent stay with us. I am delighted to hear that our STAFF were so friendly and efficient during your stay. The commendations of our Housekeeping department in particular are highly valued, and I wish to assure you that we have congratulated the TEAM for doing such an outstanding... More

Centurion
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We return to the Protea Knysna Quays on a yearly basis. It is a travelers / business short to medium term stay hotel. People move in and out all the time and what we have experienced this time was outstanding service as usual. What impressed me most, was that the personnel takes responsibility for solving problems / challenges without thinking... More

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear HugoSnyman, Thank you very much for reviewing Protea Hotel Knysna Quays on TripAdvisor. There is nothing more rewarding than reading reviews such as yours, knowing that we have not only met your expectations, but we have exceeded them! I am delighted to hear that the STAFF were so friendly and efficient. Your commendations of Mr Spies, our Maintenance Manager... More

Tucson, Arizona, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel has mediocre rooms. Ours was small and cramped for two people. The bathroom was small, with no place for toiletries or to sit and dress. Breakfast was good but not great. Wifi was aggravatingly slow.

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear Mark D, Thank you for reviewing the Protea Hotel Knysna Quays on TripAdvisor. We are very sorry to read that our hotel and the room that you stayed in, did not meet your expectations. We will definitely raise these issues with the relevant managers and STAFF, in order to prevent the problem of reoccurring. The inconvenience which you experienced... More

Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 3 weeks ago

The rooms were clean and tidy. The service is perfect and the breakfast was amazing. Would always come back. Near to Waterfront! Very friendly reception. You feel like home even it is a big hotel. What else?

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear Dinah S, Thank you for taking the time to review our property on TripAdvisor. We are simply delighted that you can call our hotel your destination of home, away from home. GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we hope to have... More

Contributor
12 reviews 12 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

We stayed here for one night recently and found the hotel to be just ok. Perhaps we were spoiled by the other places we visited in SA which were fantastic. The room was fine but the staff seemed disinterested. With the exception of the olive tree restaurant, which was beautiful, this hotel kind of summed up Knysna in general for... More

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear Conlan, Thank you for reviewing the Protea Hotel Knysna Quays on TripAdvisor. We are very sorry to read that our hotel and town did not meet your expectations. Nevertheless, we are very happy that you enjoyed The Olive Tree restaurant, their food and service generally is very good. I can assure you that all GUESTS are very important to... More

Somerset West, South Africa
Contributor
15 reviews 15 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The food is amazing . The shops are very near and great sightings! I loved it and its a must go ! Swiming pool is so nice ! Great place ! Also very good coffee, and affordable, summer time is the best time !

Was this review helpful? Yes
GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear Anje5, Thank you very much for taking the time to review our property on TripAdvisor. It simply warms our hearts, knowing that you enjoyed your stay with us. Your commendations of our hotel, are highly valued and I wish to assure you that we will keep exceeding your expectations with each stay! Your comments are therefore much appreciated, and... More

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Additional Information about Protea Hotel Knysna Quays

Address: Waterfront Drive, Knysna 6570, South Africa
Location: South Africa > Western Cape > Knysna
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Protea Hotel Knysna Quays 4*
Number of rooms: 123
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