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All 28 Knysna hotels

Protea Hotel Knysna Quays

4.0 of 5 Hotel   |   Waterfront Drive, Knysna 6570, South Africa
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Protea Hotel Knysna Quays
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79%
Ranked #14 of 28 hotels in Knysna
A recent review
5 of 5 stars reviewed 4 days ago
Steve_zaJhb Jhb
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351 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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Jhb
Senior Contributor
42 reviews 42 reviews
16 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Apparently there are over 300 places to stay in knysna and it's worth trying many of them but after you do you will keep coming back to knysna quays. It's the best location, most friendly staff, comfortable rooms, safe parking, great breakfast and easy reservation system.

Was this review helpful? Yes 2
GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear Steve_zaJhb, Thank you for taking the time to add your additional positive comments on TripAdvisor, after your recent stay with us here at Protea Hotel Knysna Quays. I am delighted to hear that our STAFF were so efficient and friendly, as I will be sure to congratulate our TEAM for doing such an outstanding job! GUEST feedback is imperative... More

Auckland, New Zealand
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed at the hotel for two nights as part of our Garden Route tour from Port Elizabeth to Cape Town. On arrival we were welcomed with a cold drink while our tour guide completed check in formalities. This did not take long as paperwork, room keys and free wi-fi access info was all ready and waiting. The reception area... More

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear KiwiWoman03, Thank you very much for taking the time to post your additional comments on TripAdvisor, after your recent stay with us. Your kind words most certainly warms our hearts and by knowing that we not only met your GUEST expectations, we exceeded them. Now that is a true moment of magic! Thank you for helping us strive towards... More

Cape Town, South Africa
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

If you are looking for a central base to explore the Garden Route, then this Hotel is your best option! Conveniently located next to the Waterfront, with friendly staff, fabulous breakfast & clean rooms. However, request a lagoon facing room. Never mind the obvious reason, you will end up with views of the parking area and noisiness of the coaches... More

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear Liezel101, Meeting and exceeding GUESTS' expectations can only be achieved through efficient and friendly, personalised service. Your comments, together with the others we receive, are being analysed and will be instrumental in helping us to maintain and improve, where necessary, our standards of service and facilities. I would therefore like to thank you for taking the extra time to... More

Cape Town, Western Cape, South Africa
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Being a tour guide I always dread check- ins and the blank look we receive at reception. Not so here: all room keys were prepared, a smoker's room booked, porters ready as well as slips with the free wi-fi password. As a guide you get a complimentary drink at the bar which is really nice at the end of a... More

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear Anja M, GUESTS' perceptions of the service they receive whilst staying with Protea Hotel Knysna Quays is the only true yardstick we have for measuring whether or not we have met their expectations. I would therefore, like to thank you for taking the extra time to complete on online review about our property. You kind words certainly doesn't go... More

Brisbane, Australia
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel is perfectly located however the quality and service lets it down. We booked a Lagoon facing room, which had a great view, but the window facing the lagoon would not open. We hardly slept thanks to the air conditioner/ heater noise and to top it off the shower water built up to be nearly ankle deep during a... More

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear WJW61, Thank you for your review on TripAdvisor. Your feedback is highly valued and will be used constructively to maintain and improve, where necessary, our standards of service and facilities. Please accept my sincerest apologies for the discomfort and inconvenience you experienced. Your feedback by no means reflects the high standard of quality and service that Protea Knysna Quays... More

Cape Town Central, South Africa
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I loved the Protea Hotel, it has friendly staff, and a nice breakfast with a bar. I felt like I was on a ship because of the railing, rooms and the dining With an Excellent location on the waterfront near so many shops and restaurants, the Protea Hotel is a very good choice

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear BTB01, Thank you for your words of appreciation on the online GUEST that you completed after your recent stay at Protea Hotel Knysna Quays. We are delighted to receive your compliments about our property and we will certainly congratulate the STAFF you commended for their exemplary service. It was our pleasure to accommodate you, and your interest and loyalty... More

Westport, Connecticut
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here for 2 nights. Its a great location on the waterfront - make sure to get a lagoon facing room. The service was impeccable - must compliment Ashley and his breakfast staff who offered great service on both days. The breakfast on offer is good with lots to choose from. Take a stroll up the main road and stop... More

Was this review helpful? Yes 2
GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear Lindi S, Thank you very much for taking the time to post a your positive feedback on our TripAdvisor page, after your recent stay with us at Protea Hotel Knysna Quays. I am delighted to hear that our breakfast STAFF were so friendly and efficient. Your commendations of Ashley and his TEAM, are highly valued and I wish to... More

Mumbai
Senior Contributor
44 reviews 44 reviews
28 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here for two nights in May 2014, having a lagoon facing room. It was 'WOW' at first sight. The hotel is bang on the waterfront and close to the eateries and shopping and basically any part of Knysna town. The rooms are lavish and extremely modern and comfortable. Its strictly 4 star but it cant get better than... More

Was this review helpful? Yes 1
GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear Viklnd, Thank you very much for taking the time to write down your additional comments by posting a review on TripAdvisor. We thank you also for complementing us with your kind words and we are most delighted that you enjoyed your stay with us. We strive on a day-to-day basis to meet our GUESTS' expectations, but we also try... More

Auckland
Contributor
20 reviews 20 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 20, 2014

We stayed here one night on a whirlwhind Garden route trip for our first time in Africa. A really comfortable room and ours was overlooking the lagoon/marina which was really really nice. It is close to the lovely bars and restaurants on the quay which was really convenient. The hotel has an understated but elegant subtle nautical design which suits... More

Was this review helpful? Yes 1
GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear LParkinson, Thank you for taking the time to review our property on TripAdvisor. We were delighted to receive your compliments of our nautical theme, your kinds word are much appreciated. It was our pleasure to accommodate you! Your interest and loyalty are truly invaluable to us. Please feel free to contact me personally for any assistance you may require... More

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 20, 2014

Must say that the more I stay at this hotel the more average it becomes. No one goes out there way. Breakfast is just very average and service still lacking a bit. The hotel rooms are clean and there is a beautiful view of the lake Very well situated. Only reason I keep staying over is because it is part... More

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear EugenevanLogg, Thank you very much for taking the time to review our property on TripAdvisor. Please note that our Rooms Division Manager has personally responded to your concerns via e-mail, to follow-up for further investigation. Should you have any additional questions/concerns, please do not hesitate to contact me directly at the hotel at 044 382 5005. Best regards, Paul... More

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Additional Information about Protea Hotel Knysna Quays

Address: Waterfront Drive, Knysna 6570, South Africa
Location: South Africa > Western Cape > Knysna
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Protea Hotel Knysna Quays 4*
Reservation Options:
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Amenities

Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#4 Business Hotel in Knysna #10 Family Hotel in Knysna #13 Luxury Hotel in Knysna #17 Romantic Hotel in Knysna
Hotel Class
Official Description (provided by the hotel)
One of the best hotel locations in South Africa, the Protea Hotel Knysna Quays enjoys a spectacular perspective of the popular coastal town of Knysna. The hotel is nestled in the heart of the Garden Route and offers you a unique GUEST experience with premium accommodation accentuated with scenic beauty and natural surrounds. Renowned as the perfect holiday destination, the Protea Hotel Knysna Quays is set on the Knysna Quays Waterfront with the lagoon at your doorstep. This stylish property is suited to both leisure and business travellers alike with sheer comfort assured. Make the most of the wide array of choice facilities at Protea Hotel Knysna Quays, including a breakfast restaurant, a heated outdoor swimming pool, free internet service, conference facilities and a wellness therapist for rejuvenating massages and aromatherapy treatments. A unique dining experience is promised for every meal with four restaurants available on the Knysna Quays Waterfront where GUESTS can sign the meal charges to their room account and settle the charge upon departure. ... more   less 
Number of rooms
123

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