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Protea Hotel Knysna Quays

4.0 of 5
Waterfront Drive, Knysna 6570, South Africa
Hotel amenities
Protea Hotel Knysna Quays
Ranked #17 of 29 hotels in Knysna
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214 reviews from our community

Traveler rating
    52
    110
    39
    5
    8
See reviews for
Families
48
 
Couples
99
 
Solo
7
 
Business
7
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
London
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed May 13, 2013 NEW

Stayed here last week for a quick 1-nighter en-route to Port Elizabeth. This was one of 5 Protea hotels that we stayed in between Cape Town and Port Elizabeth - and location and value-wise, the best. I'm shocked that this hotel is in the same price bracket as other Protea hotels - Stellenbosch and Mossel Bay for instance - when... More

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review
May 14, 2013

Dear deano76, GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to complete on online GUEST review after your recent stay here at Protea Hotel Knysna Quays, and to... More

london england
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed May 9, 2013

several most enjoyable visits to this Protea --yes the one with the great location at Knysna waterfront and we were rewarded with a room upgrade on arrival (Prokard may have helped). our room no.260 was absolutely superb with a large pool side terrace and you get a free newspaper and free internet . breakfast is fine and the staff are... More

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See 7 more reviews by marilBRIAN for Knysna
GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review
May 11, 2013

Dear marilBRIAN, Thank you for taking the time to complete a GUEST review and to give additional positive feedback after your recent stay with us at Protea Hotel Knysna Quays. I am delighted to hear that the STAFF were so friendly and efficient. Your commendations of Marietjie, Lucretia & Chardonnay in particular are highly valued, and I wish to assure... More

Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 8, 2013 via mobile

Hotel is in a great location, but is not a new place. Staff was friendly and helpful. Free wifi, but works well only at the lobby. Rooms are good, a little bit small and clean. If you are not with a car, it's perfect, in front of the harbour and near of the Grey Street and Main Road, where you... More

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See 3 more reviews by claudiompareja for Knysna
GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review
May 9, 2013

Dear claudiompareja, Thank you very much for taking the time to complete an online GUEST review after your recent stay with us here at Protea hotel Knysna Quays. We apologise for the inconvieniece that we might have caused you with the poor Wi-Fi connection, but it has been addressed to the neccesary departments. We are delighted to receive your compliments... More

Adelaide, Australia
Senior Contributor
29 reviews 29 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed May 8, 2013

My wife and I stayed at this hotel for two nights en route from Cape Town to Port Elizabeth. Our rooms were small and overlooked the carpark at the rear of the building - be sure to request waterfront views when booking! The WiFi was intermittent and the reception staff somewhat disinterested. The general ambience of the hotel was very... More

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review
May 9, 2013

Dear JhhDjh_88, Thank you very much for taking the time to complete an online GUEST review of Protea Hotel Knynsa Quays. We wish to assure you that your feedback about your service experience at Protea Hotel Knysna Quays is viewed in a serious light. Please accept my sincere apologies for the inconvenience that was caused to you during your stay.... More

pune
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 8, 2013

Situated on the waterfront of Knysna, this hotel has fantastic views. The rooms are a bit small and basic but clean. The hotel serves only breakfast which was good. There are lot of eateries and shops next to the hotel and this makes it more convenient. The swimming pool is good. We had a problem with AC cooling which was... More

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review
May 9, 2013

Hi skankyt, Thank you very much for completing on online GUEST review after your recent stay with us here at Protea Hotel Knysna Quays. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. We apologise for any inconvenience that we may have caused you during your stay regarding... More

Boynton Beach, Florida
Senior Contributor
44 reviews 44 reviews
19 hotel reviews
Reviews in 32 cities Reviews in 32 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed May 2, 2013

A bit smaller than the other Protea Hotels we stayed in. Fair to clean. The decor was a bit stale. Helpful staff. No complaints of any sort. On the waterfront so the view was unbelievable. Enjoyable. Food was enjoyable.

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review
May 7, 2013

Dear Rama1004, Thank you for your words of appreciation by filling out a GUEST online review that you completed after your recent stay at Protea Hotel Knysna Quays. We are delighted to receive your compliments and we will certainly congratulate the STAFF you commended for their exemplary service. It was our pleasure to accommodate you, and your interest and loyalty... More

Cape Town Central, South Africa
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 17, 2013

My husband and I stayed here with our two young children for one night on our return drive from PE to Cape Town. We stayed in a lagoon facing room with two double beds. The view was fantastic, the room was decent enough if not a little small with tired old fittings. I noticed a lot of ants in the... More

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review
April 18, 2013

Dear jannamesh, GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to complete an online GUEST review after your recent stay with us, and to assure you that your... More

San luis obispo, California, United States
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 10, 2013

A nautical themed hotel right on the estuary the vibe was very relaxed and rooms were comfortable. Breakfast was a bit crowded and more decent than outstanding. Great location with tons of fun restaurants just steps away. Staff was very friendly...it's a South African thing!

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review
April 11, 2013

Dear TMP805, Thank you for taking the time to complete a online GUEST review after your recent stay with us at Protea Hotel Knysna Quays. I am delighted to hear that the STAFF were so friendly and efficient. I do agree, it is indeed a South African attribute! We strive on exceeding our GUEST'S expectations, with a smile! Your comments... More

Port Elizabeth, South Africa
Contributor
20 reviews 20 reviews
17 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 10, 2013

This is about our 10th return to Protea Hotel Knysna Quays and we always seem to come back here as nothing is too much for this hotel. The staff are excellent and always go the extra mile. Bongiwe at Reception is super and Selinga and Julius at the bar are both stars. The first thing my kids do when we... More

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See 2 more reviews by Irene261202 for Knysna
GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review
April 11, 2013

Dear Irene261202, Thank you for your words of appreciation on the online GUEST review that you completed after your recent stay at Protea Hotel Knysna Quays. We are delighted to receive your compliments and we will certainly congratulate Bongiwe, Selinga, Julius & the grillers you commended for their exemplary service. It was our pleasure to accommodate you, and your interest... More

Melrose, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 9, 2013

Ths hotel s stuated right on the harbour front with great views of the feather bed nature reserve . Room had two double beds very clean and comfy Breakfast was very good lots to choose from.Tourist shops just around the corner .staff very friendly worth a stay .

Was this review helpful? Yes
See 2 more reviews by jill s for Knysna
GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review
April 11, 2013

Dear Irene261202, GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to complete a online GUEST review after your recent stay with us here at Protea Hotel Knysna Quays,... More

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Hotel Summarization (Beta)

What travelers say

  • Friendly and helpful(4)
  • Great location(4)
  • Free internet(3)

Additional Information about Protea Hotel Knysna Quays

Address: Waterfront Drive, Knysna 6570, South Africa
Region: South Africa > Western Cape > Knysna
Amenities:
Bar/Lounge Free High-Speed Internet Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotels in Knysna
#14 Luxury Hotels in Knysna
Price Range: $
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
One of the best hotel locations in South Africa, the Protea Hotel Knysna Quays enjoys a spectacular perspective of the popular coastal town of Knysna. The hotel is nestled in the heart of the Garden Route and offers you a unique GUEST experience with premium accommodation accentuated with scenic beauty and natural surrounds. Renowned as the perfect holiday destination, the Protea Hotel Knysna Quays is set on the Knysna Quays Waterfront with the lagoon at your doorstep. This stylish property is suited to both leisure and business travellers alike with sheer comfort assured. Make the most of the wide array of choice facilities at Protea Hotel Knysna Quays, including a breakfast restaurant, a heated outdoor swimming pool, free internet service, conference facilities and a wellness therapist for rejuvenating massages and aromatherapy treatments. A unique dining experience is promised for every meal with four restaurants available on the Knysna Quays Waterfront where GUESTS can sign the meal charges to their room account and settle the charge upon departure. ... more   less 
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Also Known As:
Protea Hotel Knysna

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