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Protea Hotel Knysna Quays

4.0 of 5 Waterfront Drive, Knysna 6570, South Africa
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Protea Hotel Knysna Quays
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Protea Hotel Knysna Quays
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382 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cape Town Central, South Africa
Contributor
17 reviews 17 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Arrived on a Friday afternoon without a booking (2 adults 2 children). Was made to feel very welcome. Booked a room with two double beds, bathroom had a shower and most important for us a good sized bath. The room was a little small but would do at late notice. There was a bar fridge to cool essentials from our... More

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Gurgaon, India
Contributor
15 reviews 15 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel is bang on the waterfront with all the possible restaurants of almost all cuisines and options. It has a beautiful ambiance with a view. You can take a cruise to Knysna heads (another site seeing activity) as the lagoon merges into Indian Ocean at the heads. Book in advance for waterfront view rooms It has all the shopping... More

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear NehaLikes, Thank you for your words of appreciation by reviewing our hotel on TripAdvisor.We are delighted to receive your compliments and value the time you took by giving us additional feedback. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. Please feel free to contact me personally for any assistance you... More

Newcastle, Australia
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location! We had a lagoon facing room which is a must! Beds very comfortable! Clean rooms although a bit surprised when I spilt some water on tiled floor and mopped it with white bath at. The result was a black mat 😞. Regardless the rest of the room well maintained. Wifi is free although very poor with connection continually... More

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear Newytraveller53, Thank you very much for reviewing our hotel. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. The inconvenience which you experienced in your room, is most definitely not the standard we strive to achieve. Please be assured that your comments have been addressed in detail... More

Sydney, Australia
Top Contributor
84 reviews 84 reviews
29 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A fabulous hotel situated on the waterfront with fantastic views. Very comfortable bed & excellent room. A good breakfast was also served. This hotel is only a few minutes walk to the main shopping area with its supermarkets and restaurants. I would definitely stay here again.

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear hayley011, Thank you very much for the wonderful review about our property. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we hope to have the privilege... More

East Sussex
Senior Contributor
33 reviews 33 reviews
26 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We spent two nights here and in spite of dreadful weather we enjoyed the hotel. It is in a beautiful position on the waterfront and not far from town or the quays. Our room was small but very comfortable. When we got soaked for the second time, we were able to get our clothes dry and enjoy a hot bath... More

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear LinjEastSussex, Thank you very much for taking the time to review our wonderful property. GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations and I am very happy to hear that we not only met your expectations, but we've... More

Maine
Top Contributor
229 reviews 229 reviews
145 hotel reviews
145 helpful votes 145 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed 2 nights as part of a tour and were very satisfied. A modern lobby and nice breakfast area are adjacent to a nice sized outdoor pool. Our room on the 1st floor was reasonably quiet (no outside noise, but did hear a little noise from adjacent rooms and from plumbing). Simple décor, tile floors, very clean and well... More

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear heund, Thank you very much for your TripAdvisor review. We are delighted to receive your compliments and note that we truly value all our GUESTS' additional comments. It was our pleasure to accommodate you and your interest and loyalty are truly invaluable to us. Please feel free to contact me personally for any assistance you may require from our... More

Cape Town, South Africa
Senior Contributor
48 reviews 48 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

On arrival we were met by friendly staff at reception, upgrading us to a kingsize sea facing room without us asking. The bed in this room was just amazing ..... soo comfy I had the perfects nights sleep after a long drive from Cape Town en route to Port Elizabeth. I had a sore back so brought my hot water... More

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear BrendaJB, Thank you for reviewing our property on TripAdvisor, after your recent stay with us. I am delighted to hear that our STAFF were so friendly and efficient during your stay. The commendations of our Housekeeping department in particular are highly valued, and I wish to assure you that we have congratulated the TEAM for doing such an outstanding... More

Centurion
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We return to the Protea Knysna Quays on a yearly basis. It is a travelers / business short to medium term stay hotel. People move in and out all the time and what we have experienced this time was outstanding service as usual. What impressed me most, was that the personnel takes responsibility for solving problems / challenges without thinking... More

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear HugoSnyman, Thank you very much for reviewing Protea Hotel Knysna Quays on TripAdvisor. There is nothing more rewarding than reading reviews such as yours, knowing that we have not only met your expectations, but we have exceeded them! I am delighted to hear that the STAFF were so friendly and efficient. Your commendations of Mr Spies, our Maintenance Manager... More

Tucson, Arizona, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel has mediocre rooms. Ours was small and cramped for two people. The bathroom was small, with no place for toiletries or to sit and dress. Breakfast was good but not great. Wifi was aggravatingly slow.

Was this review helpful? Yes
GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear Mark D, Thank you for reviewing the Protea Hotel Knysna Quays on TripAdvisor. We are very sorry to read that our hotel and the room that you stayed in, did not meet your expectations. We will definitely raise these issues with the relevant managers and STAFF, in order to prevent the problem of reoccurring. The inconvenience which you experienced... More

Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 4 weeks ago

The rooms were clean and tidy. The service is perfect and the breakfast was amazing. Would always come back. Near to Waterfront! Very friendly reception. You feel like home even it is a big hotel. What else?

Was this review helpful? Yes
GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear Dinah S, Thank you for taking the time to review our property on TripAdvisor. We are simply delighted that you can call our hotel your destination of home, away from home. GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we hope to have... More

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Additional Information about Protea Hotel Knysna Quays

Address: Waterfront Drive, Knysna 6570, South Africa
Location: South Africa > Western Cape > Knysna
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Protea Hotel Knysna Quays 4*
Number of rooms: 123
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Hotel Style
#2 Business Hotel in Knysna #10 Family Hotel in Knysna #13 Luxury Hotel in Knysna #16 Romantic Hotel in Knysna

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