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Protea Hotel Knysna Quays

4.0 of 5 Waterfront Drive, Knysna 6570, South Africa
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Protea Hotel Knysna Quays
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Protea Hotel Knysna Quays
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438 reviews from our community

Traveler rating
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    71
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    12
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lymington, United Kingdom
Contributor
15 reviews 15 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars NEW

This gorgeous ship themed hotel is in a perfect location next to Knysna waterfront where there are number of fabulous restaurants and shops. The rooms are comfortable and mine had a great lagoon view. Air conditioning was a little noisy but I found that my room stayed cool enough not to need it during the night. The lobby was furnished... More 

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England
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We stayed one night and paid for a lagoon view, which was a complete waste of money. We had a room located on the ground floor which looked out onto a tree and could barely see the harbour or lagoon. There were no balconies so even if you did have a view, you couldn't sit out and enjoy it and... More 

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Milton Keynes, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

A very average hotel! Average rooms, average facilities, average, but not particularly friendly service. It is well located right on the Knysna Quays with easy access to all the quayside dining facilities, some of which are excellent (but most of which need to be booked in advance in season.)

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear Keith L, Thank you for completing a online review after your recent stay with us. I do apologise that you did not experience the friendly service which we are known for, as this is not the normal high standard which we promise our GUESTS during every stay. However, thank you for your input, as we rely on GUEST feedback... More 

St. Albans, United Kingdom
Contributor
13 reviews 13 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed for two nights in a lagoon view room. Hotel is very modern spotlessly clean and a very nice room. Easy stroll to the waterfront with numerous restaurants and shops. The hotel breakfast was very very good with plenty of selection including a pancake making machine. The staff were professional helpful and knowledgeable. Plenty of car parking in the shade.

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear viviencockburn, Thank you very much for reviewing our property after your recent stay with us. We are delighted to hear that the STAFF were so friendly and efficient throughout your stay. Your commendations of our TEAM are highly valued, and I wish to assure you that we have congratulated them for doing such an outstanding job! GUEST feedback is... More 

Chennai (Madras), India
Top Contributor
51 reviews 51 reviews
19 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A beautiful town Knysna. Meander through the beautiful mountain road and you see the bay all the time. This hotel is right on the bay and it feels you have just come to a harbor .The hotel is nicely arranged rooms and have a view of the sea all the time. There is a beautiful shopping place just behind the... More 

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear Apte a, Thank you very much for taking the time to review our property. GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. I assure you that your comments are being used constructively to maintain and improve our service... More 

Portsmouth, United Kingdom
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel was of the usual high standard of a Protea hotel. The room was large, clean and comfortable with an excellent bed. There is a swimming pool at the rear of the hotel with a gateway through to a waterfront area with small shops and restaurants and bars. One minor gripe - although there is WiFi in the rooms... More 

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear Babs720, Thank you for taking the time to complete a online review and to write down your additional positive feedback after your recent stay with us at Protea Hotel Knysna Quays. We value your positive feedback and it makes us proud knowing that we have definitely met your expectations throughout your stay with us. I apologise for the Wi-Fi... More 

Leicester
Senior Contributor
43 reviews 43 reviews
17 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel recently for our third time and if staying in Knysna would not consider anywhere else. Staff always really helpful, happy, and courteous. Breakfast always offers plenty of choice, pool is always clean and warm, and as previous reviews have stated the location is splendid. Rooms always clean and spotless, we were really lucky this time as... More 

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear PRSLeicester, Thank you very much for reviewing our property once again. We absolutely value your words of appreciation, as we do strive to exceed your expectations with each return stay. Our GUESTS' perceptions of the service they receive whilst staying with Protea Hotel Knysna Quays, is the only true yardstick we have for measuring whether or not we have... More 

Mombasa, Coast, Kenya
Contributor
15 reviews 15 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Knysna itself is an awesome place to be and the hotel has a great location at the lagoon. You are literally on the waterfront which is the place to be for fantastic evenings..!! Plenty of parking is available and staff is very courteous and helpful to plan the trip around. A trip of featherbed is great. The break fast had... More 

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear Malhar D, Thank you very much for taking the time to complete a review of our property, after your recent stay with us. GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we hope to have the privilege of welcoming you to Protea Hotel... More 

London
Senior Contributor
35 reviews 35 reviews
27 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 3 weeks ago

There is a lot of choice in Knysna and we weren't sure if we wanted the big hotel chain experience, but ultimately we were delighted with our stay here. Nice modern hotel, right on the quays that is 1 min walk to the quay restaurants and 5-10 mins walk from restaurants in the town. We arrived early, but our room... More 

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear Matthew M, Thank you very much for taking the valuable time to review our property on TripAdvisor. It absolutely warms our hearts knowing that we have exceeded your expectations throughout your stay with us. It is our daily mission to make all our GUESTS feel at home, even when away from home. I am delighted to hear that the... More 

Kuilsrivier, Western Cape, South Africa
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

Friendly reception staff and booking in 3 couples quite quickly! Beautiful big rooms with 2 double beds each and everything very clean. Best location as it is on the waterfront with lots of restaurants and shops and also a short walk away from the centre of town. A heated pool if there is nothing else to do! Well worth a... More 

Was this review helpful? Yes
GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear skilliexxx, Thank you very much for reviewing Protea Hotel Knysna Quays online. We are very pleased knowing that we have met and exceeded your expectations throughout your recent stay with us. I would like to assure you that your comments are being used constructively to maintain and improve our service standards and facilities,where necessary. We were delighted to receive... More 

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Additional Information about Protea Hotel Knysna Quays

Address: Waterfront Drive, Knysna 6570, South Africa
Location: South Africa > Western Cape > Knysna
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Protea Hotel Knysna Quays 4*
Number of rooms: 123
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Hotel Style:
#3 Business Hotel in Knysna
#9 Family Hotel in Knysna
#13 Luxury Hotel in Knysna
#14 Romantic Hotel in Knysna

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