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Protea Hotel Knysna Quays

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Waterfront Drive, Knysna 6570, South Africa
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Protea Hotel Knysna Quays
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Protea Hotel Knysna Quays
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485 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
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South-East District, Botswana
2 of 5 stars Reviewed 3 days ago NEW

Winter in knysna and there is nobody about. I thought the room price for a couple was a bit steep at R1600 in July. You get two beds in case you have an argument. I do not see the point. There is no restaurant open and the bar is pretty sparse.

Was this review helpful? Yes 1
Cape Town
Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

Our favourite place to stay in Knysna - friendly staff who always go out of their way to make sure your stay is pleasureable, close to restaurants, rooms always impeccable. Breakfasts out of this world, why stay anywhere else.

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Hi June M, Thank you for taking the time to complete a TripAdvisor review and to write down your additional comments after your recent stay with us in June, at Protea Hotel Knysna Quays. Your feedback is highly valued and will be used constructively. I will most definitely complement our STAFF on exceeding your expectations and making you feel welcome... More 

Port Elizabeth, South Africa
Level Contributor
12 reviews
5 of 5 stars Reviewed 1 week ago

We were warmly greeted and assisted by staff. We had a room overlooking pool with a glimpse of the lagoon with king size bed- we found the room comfortable with a nice spacious bathroom. The location was great as there were several restaurants and coffee shops within walking distance. From the moment we walked into the hotel we had a... More 

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

debbiesE7238HQ, GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to complete online review after your recent stay with us. I assure you that your comments are being used... More 

Glen Ellyn, Illinois
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I spent three nights at the Protea Knysna Quays during the annual Oyster Festival. It was an ideal location for enjoying the ambiance and events of this fun festival. Our room was tidy and clean. We had a balcony that looked out over the pool and harbor - a nice place to enjoy an evening cocktail. The... More 

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear Matt H, GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to complete a TripAdvisor review after your stay with us.I can assure you that your comments are... More 

Washington DC, District of Columbia
Level Contributor
54 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Excellent location (right in front of piers and marina) in the waterfront; modern look hotel, good size, clean, quiet and well lit rooms, huge, comfortable double beds, good bathroom, excellent shower. A/C, heating worked well as well as the free WiFi in the room.Very good and varied breakfast buffet including a wide selection of fresh fruits, cheese, cold cuts, hot... More 

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear adm496, Thank you very much for taking the time to review our property after your stay with us, this July. Our daily mission at Protea Hotel Knysna Quays, is to ensure that our GUESTS are not only satisfied, but we strive to exceed their expectations in every way. We are ecstatic, knowing that we have exceeded your expectations throughout... More 

Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Such a good location right on the waterfront with loads of shops & restaurants just minutes way. Hotel was well presented, staff were friendly and the room was comfortable & clean. No restaurant available during our stay but not an issue as so many close by. The bar in the evening was fun with friendly outgoing staff and the breakfasts... More 

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear Cec F, Thank you very much for taking the valuable time to review Protea Hotel Knysna Quays, after your stay with us in June. We are delighted to receive your compliments and we will certainly congratulate the STAFF you commended for their exemplary service. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable... More 

Benfleet, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

The hotel has a great location right by the bay. The surrounding areas can be reaching easily and its not far from Plettenberg bay or George. Reception was welcoming and very friendly always a good start. The room was comfortable, clean and large enough for our needs. The large window opened out over the pool and a lovely view of... More 

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear Bill A, GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to complete a TripAdvisor review after your stay with us in May 2015, and to assure you... More 

San Francisco, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 21, 2015

Liked everything but the poor wifi. In 2015 I expect a hotel chain like this would have figured out how to run a robust wifi system. Breakfast was good apart from the terrible coffee (Nescafé in the room was much better) easy to find and very convenient location. Staff very helpful.

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear jzendar, Thank you very much for taking the time to review Protea Hotel Knysna Quays after your stay with us. We were happy to accommodate you and your family. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. I should therefore apologise for the inconvenience that you... More 

Preston, United Kingdom
Level Contributor
105 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed June 19, 2015

Loved Knysna, and loved the Hotel. It is in a great spot right be the bay, you can walk out of the back of the hotel right into the pier shops / resteraunts, and out of the front into the town centre. We only ate breakfast in the hotel as there were so many other eating options so close -... More 

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GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear Mickthexton, Thank you very much for taking the time to review Protea Hotel Knysna Quays after your recent stay with us in April 2015. We were absolutely thrilled to receive your positive comments and very pleased knowing that we have exceeding your expectations throughout your stay! It was our pleasure to accommodate you, and your interest and loyalty are... More 

Mumbai (Bombay), India
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 4, 2015

i went through my travel agency, it was awesome, its a nice little town, nearby shopping is also good. the hotel has good pancake machine, we got our Indian breakfast..also rooms were nice. room tip. go for pool facing rooms. opp to the reception.

Was this review helpful? Yes 1
GeneralManagerKnysna, General Manager at Protea Hotel Knysna Quays, responded to this review

Dear prats007, Thank you very much for taking the valuable time to review Protea Hotel Knysna Quays, after your recent stay with us. We are ecstatic to hear that you enjoyed your stay and breakfast with us! The pancake machine is great especially with the kids and what's also great is that the pancakes are fat free! GUEST feedback is... More 

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