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The Russel Hotel

Travelers' Choice award winner
Cnr. Long & Graham Street, Knysna 6570, South Africa
Hotel amenities
The Russel Hotel
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Ranked #15 of 30 Hotels in Knysna
A recent review
5 of 5 stars Reviewed January 23, 2015
Riazamod Cape Town, South Africa
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89 reviews from our community

Traveler rating
    36
    38
    8
    5
    2
See reviews for
26
25
6
10
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
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    (25)
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There are newer reviews for The Russel Hotel
See the most recent reviews
Cape Town, South Africa
1 review
5 of 5 stars Reviewed January 23, 2015

Only one night so not much to review. however for the short time, it was very pleasant and friendly. very comfortable and value for money especially for a family. will definetly stay here again. one thing could be improved, more dstv channels

Review collected in partnership with this hotel

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Dallas L, Manager at The Russel Hotel, responded to this review

Dear Riaz Thanks for you review. We are currently looking into a solution that will offer more channels. Regards Dallas More 

Western Cape, South Africa
1 review
4 of 5 stars Reviewed January 22, 2015

We had a wonderful time at this hotel in the peek of December holidays.What stood out for us was the friendliness , openness and honesty of the staff. We were 4 couples and we were there for a whole 10 days and it felt like being with our own family, we were treated with utmost respect and that made our... More 

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Dallas L, Manager at The Russel Hotel, responded to this review

Dear Honeymooners, Thanks for your review. Being on Honeymoon is a very special time. We are glad that we managed to make sure that your stay with us was friendly and enjoyable. We look forward to seeing again. Regards Dallas More 

A TripAdvisor Member
4 of 5 stars Reviewed January 16, 2015

We were pleasantly surprised by our stay at The Russel. What really stood out for us was the friendliness of the staff. Always eager to help and extremely polite. The room was comfortable and very clean. The bathroom was excellent. Water pressure great. We loved the bottled water provided very generously. Something to consider would be upgrading the TV's and... More 

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Dallas L, Manager at The Russel Hotel, responded to this review

Dear Guest, We glad you also liked the smaller things like bottled water in the rooms. We are currently looking into our TV system. Kind Regards Dallas More 

Cape Town, South Africa
2 reviews
5 of 5 stars Reviewed January 15, 2015

The Russel Hotel was a oasis after a lovely day of exploring the Knysna area, its affordable and lovely. The room was lovely clean and fresh, the staff was very helpful and friendly, it was a pleasure staying there and we sure will recommend it to everyone we know.

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Dallas L, Manager at The Russel Hotel, responded to this review

Hi Angelique Thanks for your review. We are glad you found us to be affordable and clean. We look forward to seeing again soon. Kind Regards Dallas More 

Johannesburg, South Africa
1 review
5 of 5 stars Reviewed January 13, 2015

We really enjoyed our stay at the Russel Hotel. The Staff were friendly, the rooms, linen and towels were clean. The Hotel is close by to everything.. Knysna was beautiful. Will definitely be back soon. Thanks. :)

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Dallas L, Manager at The Russel Hotel, responded to this review

Hi There, We are happy that you enjoyed your stay and that you would be returning soon. Kind Regards Dallas More 

1 review
5 of 5 stars Reviewed January 9, 2015

Very friendly staff. They came in early to prepare breakfast for us, because we were travelling to Cape Town. They weren't rude about it, they did it with a smile. The rooms are spacious enough for a very comfortable stay. Very clean and neat.

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Dallas L, Manager at The Russel Hotel, responded to this review

Hi Maryna, Thank you for your review. I am glad we could accommodate you and you early departure. We hope to see you again. Kind Regards Dallas More 

Queenstown, South Africa
2 reviews
5 of 5 stars Reviewed January 4, 2015

my stay at russel hotel knysna was very awesome and peacefull. the staff was very helpful in all aspects. service and cleanliness was at its best. In a nut shell a good place far away from home..where you feel at home.

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Dallas L, Manager at The Russel Hotel, responded to this review

Dear guest, Thanks for your review. We are happy that you enjoyed your stay and found our staff helpful. Kind Regards Dallas More 

1 review
4 of 5 stars Reviewed January 3, 2015

We stayed overnight at this hotel and was surprised at how clean the rooms and bathroom were. The kids had their own space and enjoyed the stay. Good value for money. This hotel is in need of a pool though and must offer dinner.

Was this review helpful? Yes
Dallas L, Manager at The Russel Hotel, responded to this review

Good Day, Thanks for your review. We are currently looking into serving Dinner. We hope that you will use us again. Kind Regards Dallas More 

Zurich, Switzerland
1 review
4 of 5 stars Reviewed January 3, 2015

There was a relaxed and welcoming atmosphere to the Hotel. The clientele were international. We had a nice large room and the breakfast was good. The Service was friendly and efficient. I would stay again.

Review collected in partnership with this hotel

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Dallas L, Manager at The Russel Hotel, responded to this review

Hi Janet Thanks for your review. We are glad you enjoyed your stay. Hope to see you again. Regards Dallas More 

Durban, South Africa
1 review
5 of 5 stars Reviewed January 3, 2015

I stayed for two nights before Christmas 2014 at the Russel hotel. I always stay at branded places because I worry about standards and cleanliness. The Russel hotel facilities and staff pleasantly surprised me. They are so eager to help and are the most friendliest people in South Africa. They go out of their way to assist. The breakfast was... More 

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Dallas L, Manager at The Russel Hotel, responded to this review

Hi Rajesh, We are glad you tried something out of your comfort zone and it paid off. Our staff work hard to make sure everyone has a great experience at our hotel. Kind Regards Dallas More 

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