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The Russel Hotel

Travelers' Choice award winner
Cnr. Long & Graham Street, Knysna 6570, South Africa
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1 room 1 guest
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The Russel Hotel
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95 Reviews from our TripAdvisor Community

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Traveler rating
    41
    39
    8
    5
    2
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28
28
7
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
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English first
  • All months
    (95)
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    (26)
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    (21)
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    (15)
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    (33)
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Pretoria, South Africa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This Hotel was a complete surprise. The staff was exceptionally friendly and welcoming on our arrive and quick to help. The Hotel itself was also a surprise, refreshing, quiet, clean, good décor and if we return to the area we will definitely be staying there again.

Review collected in partnership with this hotel

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Dallas L, Manager at The Russel Hotel, responded to this review

Hi Joann Thanks for the great review. We are glad that you would stay with us again. Look forward to seeing you again in the future. Kind Regards Dallas More 

Knysna
1 review
5 of 5 stars Reviewed 2 weeks ago

Despite an issue with the rate advertised on the agency website as including dinner but was not, the receptionist Sese was quick to resolve the issue by providing a voucher for a nearby restaurant. Accommodation was very neat and clean and breakfast served was more than adequate.

Review collected in partnership with this hotel

Was this review helpful? Yes
Dallas L, Manager at The Russel Hotel, responded to this review

Dear Nick, Thanks for the review. We are sorry that there was confusion between the agency website and what we offer. However I am glad we quickly managed to rectify it for you. We hope to see you again someday. Kind Regards Dallas More 

Knysna
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Russell hotel is in a safe convenient location with friendly staff and is modern and clean. Good value for money at bar and nice breakfast. Room was spacious and short drive to waterfront. There is a small bar and we ordered some wine which was very good and excellent price for a bar. Lock up parking is in the complex.

Review collected in partnership with this hotel

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Dallas L, Manager at The Russel Hotel, responded to this review

Good Day traveler Thanks for the review. We appreciate everyone that goes that extra mile in order to rate us. We hope to see you again someday. Kind Regards Dallas More 

Springfield, Virginia
Level Contributor
3 reviews
5 of 5 stars Reviewed July 13, 2015

Loved this place. It's in a modest part of town vs the swanky tourist area, but the hotel and room were spotless and the service was extremely friendly and attentive. The included breakfast was delicious. Best value for the money of any hotel that I can remember staying in.

Was this review helpful? Yes
Dallas L, Manager at The Russel Hotel, responded to this review

Dear Lanore, We are glad you found us good value for money. We are situated in a very nice part of the town. Please stay again if you are in the area. Regards Dallas More 

cape town
1 review
5 of 5 stars Reviewed July 12, 2015

We had an enjoyable time staying at the Russel hotel. Friendly helpful and efficient staff. They are very accommodating too.Breakfast was good and the hotel is within walking distance from town and mall. Will definitely stay there again!!

Review collected in partnership with this hotel

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Dallas L, Manager at The Russel Hotel, responded to this review

Dear Antoin, Thank for the great review, The Russel is centrally located which makes it easy to explore the town. We are glad you enjoyed the breakfast. Safe travels Regards Dallas More 

Cape Town Central, South Africa
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 10, 2015

We stayed there just for 1 night during the easter holiday but it was a great hotel. Great value for money. Welcoming and friendly staff, a very clean room and in the centre of Knysna. There is a walking distance from the hotel to city centre where all the shops and restaurants are. We really had a great time there.

Was this review helpful? Yes
Dallas L, Manager at The Russel Hotel, responded to this review

Hi Sarah, Thanks for choosing The Russell Hotel. We are glad you enjoyed your one night with us. We look forward to seeing you again someday. Kind Regards Dallas More 

East London, South Africa
1 review
4 of 5 stars Reviewed April 7, 2015

we had a great stay at the Russel Hotel, staff was friendly and helpful, thank you so much to Des whom I have been communicating with regarding our booking, will definitely visit again. I will spread the word. thank you

Review collected in partnership with this hotel

Was this review helpful? Yes
Dallas L, Manager at The Russel Hotel, responded to this review

Dear Sinazo, Thanks for joining us at the Russel Hotel. Thanks for spreading the word. Kind Regards Dallas More 

Durban, South Africa
Level Contributor
254 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
5 of 5 stars Reviewed April 5, 2015

ROOM: A friend and I used this hotel as our base for our Garden Route road trip. We booked via Booking.com and paid for a twin room and were given a room for 4 (1 double bed + 2 single beds) which was very spacious. It has coffee/tea/hot choco making facilities in the room. It has a proper hair dryer... More 

Was this review helpful? Yes 2
Dallas L, Manager at The Russel Hotel, responded to this review

Dear Traveler, Thank you for such a details description of your experience. We are happy that you enjoyed your stay and that we could be accommodating when you needed it. We hope to see you soon. Kind Regards Dallas More 

Cape Town
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed April 2, 2015

I stayed for 2 nights in March 2015 on a business trip and found the hotel to be clean with good parking facilities and nice breakfast for a 3 star hotel. The service was very good and staff was friendly too

Review collected in partnership with this hotel

Was this review helpful? Yes
Dallas L, Manager at The Russel Hotel, responded to this review

Dear Guest, Thanks for joining us at the Russel Hotel. Please call again when you are in the area. Kind Regards Dallas More 

Yandina, Australia
2 reviews
4 of 5 stars Reviewed April 1, 2015

The hotel is a bit out of the way but it is a very easy walk to the shops and restaurants in the main street. Parking is secure and the staff were extremely pleasant and professional. The room was spacious and we had plenty of fresh air overnight. Breakfast was well cooked and delicious. It was a very nice surprise... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Dallas L, Manager at The Russel Hotel, responded to this review

Dear Guest, Thanks for the review. We are glad you found our rooms to be spacious and our food to be delicious. We hope to see you again soon. Kind Regards Dallas More 

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