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The Russel Hotel

Travelers' Choice award winner
Cnr. Long & Graham Street, Knysna 6570, South Africa
Hotel amenities
The Russel Hotel
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Ranked #15 of 30 Hotels in Knysna
A recent review
5 of 5 stars reviewed 2 weeks ago
Lenore M Springfield, Virginia
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92 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
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  • Russian first
  • Spanish first
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  • All months
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    (26)
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    (33)
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Springfield, Virginia
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Loved this place. It's in a modest part of town vs the swanky tourist area, but the hotel and room were spotless and the service was extremely friendly and attentive. The included breakfast was delicious. Best value for the money of any hotel that I can remember staying in.

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cape town
5 of 5 stars Reviewed 2 weeks ago

We had an enjoyable time staying at the Russel hotel. Friendly helpful and efficient staff. They are very accommodating too.Breakfast was good and the hotel is within walking distance from town and mall. Will definitely stay there again!!

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Cape Town Central, South Africa
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 10, 2015

We stayed there just for 1 night during the easter holiday but it was a great hotel. Great value for money. Welcoming and friendly staff, a very clean room and in the centre of Knysna. There is a walking distance from the hotel to city centre where all the shops and restaurants are. We really had a great time there.

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Dallas L, Manager at The Russel Hotel, responded to this review

Hi Sarah, Thanks for choosing The Russell Hotel. We are glad you enjoyed your one night with us. We look forward to seeing you again someday. Kind Regards Dallas More 

East London, South Africa
1 review
4 of 5 stars Reviewed April 7, 2015

we had a great stay at the Russel Hotel, staff was friendly and helpful, thank you so much to Des whom I have been communicating with regarding our booking, will definitely visit again. I will spread the word. thank you

Review collected in partnership with this hotel

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Dallas L, Manager at The Russel Hotel, responded to this review

Dear Sinazo, Thanks for joining us at the Russel Hotel. Thanks for spreading the word. Kind Regards Dallas More 

Durban, South Africa
Level Contributor
251 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
5 of 5 stars Reviewed April 5, 2015

ROOM: A friend and I used this hotel as our base for our Garden Route road trip. We booked via Booking.com and paid for a twin room and were given a room for 4 (1 double bed + 2 single beds) which was very spacious. It has coffee/tea/hot choco making facilities in the room. It has a proper hair dryer... More 

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Dallas L, Manager at The Russel Hotel, responded to this review

Dear Traveler, Thank you for such a details description of your experience. We are happy that you enjoyed your stay and that we could be accommodating when you needed it. We hope to see you soon. Kind Regards Dallas More 

Cape Town
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed April 2, 2015

I stayed for 2 nights in March 2015 on a business trip and found the hotel to be clean with good parking facilities and nice breakfast for a 3 star hotel. The service was very good and staff was friendly too

Review collected in partnership with this hotel

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Dallas L, Manager at The Russel Hotel, responded to this review

Dear Guest, Thanks for joining us at the Russel Hotel. Please call again when you are in the area. Kind Regards Dallas More 

Yandina, Australia
2 reviews
4 of 5 stars Reviewed April 1, 2015

The hotel is a bit out of the way but it is a very easy walk to the shops and restaurants in the main street. Parking is secure and the staff were extremely pleasant and professional. The room was spacious and we had plenty of fresh air overnight. Breakfast was well cooked and delicious. It was a very nice surprise... More 

Review collected in partnership with this hotel

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Dallas L, Manager at The Russel Hotel, responded to this review

Dear Guest, Thanks for the review. We are glad you found our rooms to be spacious and our food to be delicious. We hope to see you again soon. Kind Regards Dallas More 

1 review
5 of 5 stars Reviewed April 1, 2015

Very, very impressed. Wow.....Really pleasant staff and management. Would definitely return to this Hotel very soon. Thanks Russel hotel for the great hospitality. Awesomeness to the maximum..... !!!!!!!!!!!!!!!!

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Dallas L, Manager at The Russel Hotel, responded to this review

Hi Janine, Thanks for your review. We are happy that you enjoyed your stay. Kind Regards Dallas More 

Cape Town Central, South Africa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 23, 2015

Previously spent a weekend at the hotel and again spent a very pleasant overnight stay at the hotel. Breakfast was wonderful. Will definitely stay their again. The staff are always very friendly and helpful.

Review collected in partnership with this hotel

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Dallas L, Manager at The Russel Hotel, responded to this review

Hi Pamela, It is always nice to hear from returning guests. We must be doing something right. We look forward to seeing you again. Regards Dallas Land More 

Port Elizabeth, South Africa
1 review
5 of 5 stars Reviewed March 23, 2015

Friendliness, Help fullness Kindness, We came after 10 o clock and still was there a smile on the face, We travel a lot and stay in lots hotel, The Russel Hotel, THE BEST Cleanliness The breakfast was like on a farm, just the way we like it. There is no way than better than excellent for us. Well done my... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Dallas L, Manager at The Russel Hotel, responded to this review

Dear Mr & Mrs Van Der Watt Thanks for the review. We are glad you had an all round excellent stay with us. We look forward to seeing you again in October. Kind Regards Dallas Land More 

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