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The Russel Hotel

Travelers' Choice award winner
Cnr. Long & Graham Street, Knysna 6570, South Africa
Hotel amenities
The Russel Hotel
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Ranked #13 of 30 Hotels in Knysna
A recent review
5 of 5 stars reviewed 1 week ago
pamela12_11 Cape Town Central, South Africa
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84 reviews from our community

Traveler rating
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    7
    5
    2
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26
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cape Town Central, South Africa
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Previously spent a weekend at the hotel and again spent a very pleasant overnight stay at the hotel. Breakfast was wonderful. Will definitely stay their again. The staff are always very friendly and helpful.

Review collected in partnership with this hotel

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Dallas L, Manager at The Russel Hotel, responded to this review

Hi Pamela, It is always nice to hear from returning guests. We must be doing something right. We look forward to seeing you again. Regards Dallas Land More 

Port Elizabeth, South Africa
1 review
5 of 5 stars Reviewed 1 week ago

Friendliness, Help fullness Kindness, We came after 10 o clock and still was there a smile on the face, We travel a lot and stay in lots hotel, The Russel Hotel, THE BEST Cleanliness The breakfast was like on a farm, just the way we like it. There is no way than better than excellent for us. Well done my... More 

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Dallas L, Manager at The Russel Hotel, responded to this review

Dear Mr & Mrs Van Der Watt Thanks for the review. We are glad you had an all round excellent stay with us. We look forward to seeing you again in October. Kind Regards Dallas Land More 

Polokwane, South Africa
1 review
5 of 5 stars Reviewed 3 weeks ago

We had an excellent stay at the Russell with my wife from 2-5th March 15, the facilities are good and they were also flexible and accommodated us even on their breakfast since we are non pork eaters. I was coming there for the third time and if I can I will always use they hotel whenever I am around Knysna.... More 

Review collected in partnership with this hotel

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Dallas L, Manager at The Russel Hotel, responded to this review

Dear Lesley, It is always great to get feedback from returning guests. We do try and accommodate all tastes and requireents in the restaurant. As I mentioned in a previous review, we are looking into a new DSTV solution. Regards Dallas More 

Cape Town, South Africa
1 review
4 of 5 stars Reviewed February 4, 2015

We thoroughly enjoyed our second stay at this hotel. From booking in, to leaving was done in a friendly, professional way. Our special needs were catered for with a smile - nothing was too much trouble. Thanks to everyone for all the smiles!

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Dallas L, Manager at The Russel Hotel, responded to this review

Dear Irwin, Thank you for choosing us again. We are glad that we managed to cater to all your needs during your stay. We look forward to seeing you again. Kind Regards Dallas More 

Cape Town
1 review
3 of 5 stars Reviewed January 27, 2015

Well staff were very friendly great room and good rest for 4 nights, however no thought for people with physical challenges. Toilets too low, bath/shower area small. Breakfast not what we expect. Menu not much to choose from..Only one DSTV sports channel.

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Dallas L, Manager at The Russel Hotel, responded to this review

Dear guest, Your review was much appreciated. We are always looking for ways to add/improve our menu. Hopefully if you visit us again you will find it more to your liking. Kind Regards Dallas More 

Cape Town, South Africa
1 review
5 of 5 stars Reviewed January 23, 2015

Only one night so not much to review. however for the short time, it was very pleasant and friendly. very comfortable and value for money especially for a family. will definetly stay here again. one thing could be improved, more dstv channels

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Dallas L, Manager at The Russel Hotel, responded to this review

Dear Riaz Thanks for you review. We are currently looking into a solution that will offer more channels. Regards Dallas More 

Western Cape, South Africa
1 review
4 of 5 stars Reviewed January 22, 2015

We had a wonderful time at this hotel in the peek of December holidays.What stood out for us was the friendliness , openness and honesty of the staff. We were 4 couples and we were there for a whole 10 days and it felt like being with our own family, we were treated with utmost respect and that made our... More 

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Dallas L, Manager at The Russel Hotel, responded to this review

Dear Honeymooners, Thanks for your review. Being on Honeymoon is a very special time. We are glad that we managed to make sure that your stay with us was friendly and enjoyable. We look forward to seeing again. Regards Dallas More 

A TripAdvisor Member
4 of 5 stars Reviewed January 16, 2015

We were pleasantly surprised by our stay at The Russel. What really stood out for us was the friendliness of the staff. Always eager to help and extremely polite. The room was comfortable and very clean. The bathroom was excellent. Water pressure great. We loved the bottled water provided very generously. Something to consider would be upgrading the TV's and... More 

Review collected in partnership with this hotel

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Dallas L, Manager at The Russel Hotel, responded to this review

Dear Guest, We glad you also liked the smaller things like bottled water in the rooms. We are currently looking into our TV system. Kind Regards Dallas More 

Cape Town, South Africa
2 reviews
5 of 5 stars Reviewed January 15, 2015

The Russel Hotel was a oasis after a lovely day of exploring the Knysna area, its affordable and lovely. The room was lovely clean and fresh, the staff was very helpful and friendly, it was a pleasure staying there and we sure will recommend it to everyone we know.

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Dallas L, Manager at The Russel Hotel, responded to this review

Hi Angelique Thanks for your review. We are glad you found us to be affordable and clean. We look forward to seeing again soon. Kind Regards Dallas More 

Johannesburg, South Africa
1 review
5 of 5 stars Reviewed January 13, 2015

We really enjoyed our stay at the Russel Hotel. The Staff were friendly, the rooms, linen and towels were clean. The Hotel is close by to everything.. Knysna was beautiful. Will definitely be back soon. Thanks. :)

Review collected in partnership with this hotel

Was this review helpful? Yes
Dallas L, Manager at The Russel Hotel, responded to this review

Hi There, We are happy that you enjoyed your stay and that you would be returning soon. Kind Regards Dallas More 

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