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The Russel Hotel

Travelers' Choice award winner
Cnr. Long & Graham Street, Knysna 6570, South Africa
Hotel amenities
The Russel Hotel
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Ranked #15 of 30 Hotels in Knysna
A recent review
5 of 5 stars reviewed 2 weeks ago
Sarah A Cape Town Central, South Africa
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90 reviews from our community

Traveler rating
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    8
    5
    2
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26
26
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10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cape Town Central, South Africa
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed there just for 1 night during the easter holiday but it was a great hotel. Great value for money. Welcoming and friendly staff, a very clean room and in the centre of Knysna. There is a walking distance from the hotel to city centre where all the shops and restaurants are. We really had a great time there.

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Dallas L, Manager at The Russel Hotel, responded to this review

Hi Sarah, Thanks for choosing The Russell Hotel. We are glad you enjoyed your one night with us. We look forward to seeing you again someday. Kind Regards Dallas More 

East London, South Africa
1 review
4 of 5 stars Reviewed April 7, 2015

we had a great stay at the Russel Hotel, staff was friendly and helpful, thank you so much to Des whom I have been communicating with regarding our booking, will definitely visit again. I will spread the word. thank you

Review collected in partnership with this hotel

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Dallas L, Manager at The Russel Hotel, responded to this review

Dear Sinazo, Thanks for joining us at the Russel Hotel. Thanks for spreading the word. Kind Regards Dallas More 

Durban, South Africa
Top Contributor
246 reviews 246 reviews
53 hotel reviews
134 helpful votes 134 helpful votes
5 of 5 stars Reviewed April 5, 2015

ROOM: A friend and I used this hotel as our base for our Garden Route road trip. We booked via Booking.com and paid for a twin room and were given a room for 4 (1 double bed + 2 single beds) which was very spacious. It has coffee/tea/hot choco making facilities in the room. It has a proper hair dryer... More 

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Dallas L, Manager at The Russel Hotel, responded to this review

Dear Traveler, Thank you for such a details description of your experience. We are happy that you enjoyed your stay and that we could be accommodating when you needed it. We hope to see you soon. Kind Regards Dallas More 

Cape Town
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 2, 2015

I stayed for 2 nights in March 2015 on a business trip and found the hotel to be clean with good parking facilities and nice breakfast for a 3 star hotel. The service was very good and staff was friendly too

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Dallas L, Manager at The Russel Hotel, responded to this review

Dear Guest, Thanks for joining us at the Russel Hotel. Please call again when you are in the area. Kind Regards Dallas More 

Yandina, Australia
2 reviews
4 of 5 stars Reviewed April 1, 2015

The hotel is a bit out of the way but it is a very easy walk to the shops and restaurants in the main street. Parking is secure and the staff were extremely pleasant and professional. The room was spacious and we had plenty of fresh air overnight. Breakfast was well cooked and delicious. It was a very nice surprise... More 

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Dallas L, Manager at The Russel Hotel, responded to this review

Dear Guest, Thanks for the review. We are glad you found our rooms to be spacious and our food to be delicious. We hope to see you again soon. Kind Regards Dallas More 

1 review
5 of 5 stars Reviewed April 1, 2015

Very, very impressed. Wow.....Really pleasant staff and management. Would definitely return to this Hotel very soon. Thanks Russel hotel for the great hospitality. Awesomeness to the maximum..... !!!!!!!!!!!!!!!!

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Dallas L, Manager at The Russel Hotel, responded to this review

Hi Janine, Thanks for your review. We are happy that you enjoyed your stay. Kind Regards Dallas More 

Cape Town Central, South Africa
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 23, 2015

Previously spent a weekend at the hotel and again spent a very pleasant overnight stay at the hotel. Breakfast was wonderful. Will definitely stay their again. The staff are always very friendly and helpful.

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Dallas L, Manager at The Russel Hotel, responded to this review

Hi Pamela, It is always nice to hear from returning guests. We must be doing something right. We look forward to seeing you again. Regards Dallas Land More 

Port Elizabeth, South Africa
1 review
5 of 5 stars Reviewed March 23, 2015

Friendliness, Help fullness Kindness, We came after 10 o clock and still was there a smile on the face, We travel a lot and stay in lots hotel, The Russel Hotel, THE BEST Cleanliness The breakfast was like on a farm, just the way we like it. There is no way than better than excellent for us. Well done my... More 

Review collected in partnership with this hotel

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Dallas L, Manager at The Russel Hotel, responded to this review

Dear Mr & Mrs Van Der Watt Thanks for the review. We are glad you had an all round excellent stay with us. We look forward to seeing you again in October. Kind Regards Dallas Land More 

Polokwane, South Africa
1 review
5 of 5 stars Reviewed March 12, 2015

We had an excellent stay at the Russell with my wife from 2-5th March 15, the facilities are good and they were also flexible and accommodated us even on their breakfast since we are non pork eaters. I was coming there for the third time and if I can I will always use they hotel whenever I am around Knysna.... More 

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Dallas L, Manager at The Russel Hotel, responded to this review

Dear Lesley, It is always great to get feedback from returning guests. We do try and accommodate all tastes and requireents in the restaurant. As I mentioned in a previous review, we are looking into a new DSTV solution. Regards Dallas More 

Cape Town, South Africa
2 reviews
4 of 5 stars Reviewed February 4, 2015

We thoroughly enjoyed our second stay at this hotel. From booking in, to leaving was done in a friendly, professional way. Our special needs were catered for with a smile - nothing was too much trouble. Thanks to everyone for all the smiles!

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Dallas L, Manager at The Russel Hotel, responded to this review

Dear Irwin, Thank you for choosing us again. We are glad that we managed to cater to all your needs during your stay. We look forward to seeing you again. Kind Regards Dallas More 

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