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Pelagus House

31 Marine Drive, Hermanus, South Africa
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Pelagus House
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Ranked #57 of 84 Hermanus B&B and Inns
A recent review
5 of 5 stars reviewed 5 weeks ago
Budjuggler London, United Kingdom
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97 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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London, United Kingdom
Top Contributor
53 reviews 53 reviews
31 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 5 weeks ago

OK, we do have to share but it seems very quiet at the moment! We had a small complaint about original room but the following day were moved to another (much better) room. Excellent service! This is in Nautilus House which is a touch more modern e.g. Showers in rooms as opposed to Victorian bath. Breakfasts are freshly cooked -... More 

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Lilongwe, Malawi
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 6, 2015

My wife and I stayed here on the way out to Plettenberg Bay in late December 2014. Unfortunately it rained the entire time we were in town so I can't attest to the beautiful views from the property although given the right conditions, I imagine they would be nice. The service was prompt and helpful and the included breakfast was... More 

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Altrincham, United Kingdom
Contributor
14 reviews 14 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 25, 2015

We had the front upstairs room with balcony overlooking the ocean which was a lovely space to view whales if there where any around. The room was showing signs of age and was quite scuffed and tired including the bathroom although the roll top bath was very comfy. Filling in breakfast order cards each day for the following days breakfast... More 

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TashaVZ, Guest Relations Manager at Pelagus House, responded to this review

Thank you for your review. Yourself and your husband were a “walk-in” and you personally selected this particular room from the other rooms shown to you. You were furnished with a discounted rate of R1500.00 per night (the normal rate is R2050.00 per night). During your 3 night stay with us, neither yourself nor your husband mentioned your disappointment about... More 

Boston, Massachusetts
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 18, 2015

We planned our first visit to South Africa months in advance. We could not wait for December to come. We started our vacation in Kwazulu Natal, then traveled the Wine route and Cape Town. Everywhere we went people were so friendly and helpful. Reception everywhere were warm and friendly and they made us feel so welcome. We had the most... More 

Was this review helpful? Yes 1
TashaVZ, Manager at Pelagus House, responded to this review

Thank you for your comments. During December, we served our guests breakfast buffet style - so the guests helped themselves. If the guests wanted their eggs fried or poached this was organised for them. Upon receipt of bookings, either directly from guests or via online sites - a confirmation is forwarded to guests describing the room in detail (i.e. Room... More 

Nottingham, United Kingdom
Top Contributor
60 reviews 60 reviews
8 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed January 9, 2015 via mobile

We stayed in the penthouse for two nights which has two bedrooms and two bathrooms, 3 balconies, a spacious lounge with lovely sofas. We were welcomed in the car park on arrival and shown to our rooms. It is worth noting that only one bathroom has a shower but the other has an elegant Victorian bath which was very comfortable.... More 

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London, United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed January 8, 2015

The rooms were well equipped and clean. The only negative was that some rooms do not have showers which we would have preferred to a bath...We had very good service from Natasha and Bronwyn! It was a pleasure to stay there and will deffo return!

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Manchester, United Kingdom
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 6, 2015

We stayed at Pelagus having booked a last minute trip to SA. We thoroughly enjoyed our 2 night stay and found the staff to be very helpful. They booked us dinner reservations at local restaurants which was great as we always got the best seat in the house!! They helped with day trips and ideas were really nice. Nothing was... More 

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Stockholm, Sweden
Top Contributor
66 reviews 66 reviews
19 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 2, 2014

If I would have known beforehand how beautiful this place was we would have stayed longer. Situated right at the beach cliffs with great views (we actually saw two whales from the hotel after check-in!) Beautiful building, pool, comfortable. The place feels charming and cozy. I would definitely go back. Friendly and helpful staff, who had no problem accomodating our... More 

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Leuven, Belgium
Contributor
18 reviews 18 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed December 2, 2014

We cannot agree more with "Faulty Towers of Hermanus" We stayed the same time as them and was also disgusted with this Hotel. The front of house person was not able to handle more than 1 person at a time and was totally stressed out. One would think that in a case like the Manager would assist to help but... More 

Was this review helpful? Yes 1
TashaVZ, Employee at Pelagus House, responded to this review

To The Man Who Has Called Himself ALBERT EINSTEIN: When assisting guests, it is not advisable to “handle more than one guest at a time” as you have so commonly stated. Reason being, when dealing with payment, an error could occur; also when assisting guest queries, its advantageous to rather focus on one guest to ensure that you are providing... More 

Melbourne, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 19, 2014

If you like the Fawlty Towers approach, or you are a hotel management student looking for a case study on how not to do it, then stay here. Stayed for two nights and we were met on first day by hyperactive and stressed front of house person. Gave benefit of doubt that having a bad day, but same attitude and... More 

Was this review helpful? Yes 2
TashaVZ, Employee at Pelagus House, responded to this review

We have read your comments on this site and reply as follows because you have omitted important information: You arrived at the guesthouse at 10:45 and wanted to check in; your request was accommodated even though this coincided with our guests checking out as our check-out time is 10:30. As you would have noticed during your 2 night stay with... More 

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