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All 9 Hermanus hotels

Windsor Hotel

3.0 of 5 Hotel   |   49 Marine Drive, Hermanus 7200, South Africa
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Windsor Hotel
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56%
Ranked #8 of 9 hotels in Hermanus
A recent review
4 of 5 stars reviewed 3 weeks ago
Craig G Nairobi, Nairobi, Kenya
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181 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cape Town Central, South Africa
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

When we booked in they asked if we wanted a mountain view or sea view. We opted for a mountain view and we got a tree car view!!! The water coming out the taps is brown brown and some more brown. They really need to upgrade there rooms as we are not living in the 60s anymore!!! I stay in... More

Was this review helpful? Yes 1
Windsor H, General Manager at Windsor Hotel, responded to this review

Dear Mr RobbieErnst, We appreciate your comments on TripAdvisor and as per our telephonic conversation we've already had I reiterate the point that some of the events of your stay were out of my control. It is a well-known fact that the town of Hermanus gets brown water from time to time. This water is non toxic and is perfectly... More

Nairobi, Nairobi, Kenya
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

After a long day of driving from Cape Town to Cape Pointe to Hermanus, is was a terrific place for a good nights sleep. The town was very quiet and the location of the hotel next to the sea made for a terrific stop. Breakfast was terrific with a great view from the dining room.

Was this review helpful? Yes 1
Windsor H, General Manager at Windsor Hotel, responded to this review

Dear Craig G, We're super excited to have read your comments and enjoyed your enthusiasm. Really happy that you got to experience our environment and that you enjoyed it. Looking forward to welcoming you back. Kind regards, Blake and The Windsor Team More

Johannesburg, South Africa
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had a lovely weekend at the Windsor hotel. It is a great 3 star hotel with amazing views of the ocean from the sea facing rooms. The hotel offers value for money amd while the hotel is not modern, it is clean and very comfortable. The staff were friendly and helpful and a delicious breakfast is served with the... More

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Windsor H, General Manager at Windsor Hotel, responded to this review

Dear DavidandBel, Thank you for your comments. This is exactly what we strive for and will not stop striving for at The Windsor Hotel. We aim to be the best value for money hotel with the best location and the best service available in Hermanus. We are so glad that message is starting to permeate through to our guests. We... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

This Hotel relies on a sea view to generate business. Were it not for the view, this hotel would easily qualify for the worst possible establishment I have ever stayed in. Certainly in no way a 3 star hotel. More like a 1 star. Don't be fooled by view, the rooms are pokey, with poor ventilation, 1960's finishes, moth eaten... More

Was this review helpful? Yes 1
Windsor H, General Manager at Windsor Hotel, responded to this review

Dear viking22, Your attack is very personal and a little suspicious. Having gone through two hundred and seventy guest comment cards (Dating from 1 February 2014 until this morning, 19 March 2014) and having read previous Tripadvisors and other review platforms I cannot find any comment similar to yours or that you yourself may have made if you were here.... More

London, United Kingdom
Top Contributor
86 reviews 86 reviews
36 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Totally agree with previous viewer 2travelislife2me- it's a good basic hotel with excellent service and tasty breakfast Walking distance to the centre of Hermanus, nice sea view from your balcony, free parking- what else do you want from short break hotel?

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Windsor H, General Manager at Windsor Hotel, responded to this review

Dear mal2703, That's it! Short and sweet to the point, that's exactly what we aim for. Glad you enjoyed your stay with us as thoroughly look forward to welcoming you back. All we can say is we plan to improve even on this experience of yours and hopefully turn your short stay into a long stay. Kind regards, Blake and... More

South Africa
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed March 7, 2014

I have just returned after a quick visit to Hermanus in the Western Cape. I decided not to stay at a B&B or Guest Lodge, but to rather try a local hotel. As the Windsor Hotel seemed to be acceptable, and not too expensive, I decided to stay there. When making the reservation on the Internet, I specifically asked for... More

Was this review helpful? Yes 1
Windsor H, General Manager at Windsor Hotel, responded to this review

Dear 2travelislife2me, Thanks for your positive comments, it's always good to get this kind of feedback and thank you so much for, not so much your negative comments, but your pointers as to how we can improve our guest experience. Some of your observations such as the carpet cleaning is already part of our cleaning and maintenance schedule and, as... More

Cape Town, South Africa
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed March 3, 2014

What a fabulous breakfast our family had on Sunday morning at the Windsor Hotel. Having been at the Arabella hotel 3 weeks previously we were surprised and delighted that for far less than half the price, Windsor's range of offerings, although fewer, were well-varied and with everything oven-fresh fresh and delicious. Lovely buttery and flaky croissants, fresh muffins, textured artisanal-style... More

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Windsor H, General Manager at Windsor Hotel, responded to this review

Dear scubafan09, Thank you for taking the time to write about your experience at The Windsor Hotel. Your comments are most gracious and flattering. We're ever so humbled and thank you for that. We will continue to strive to better even this high praise and we look forward to welcoming you and your family back again. Kind regards, Blake and... More

St. Petersburg, Russia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 28, 2014

perfect location - 50 metres near the amazing ocean, and nearthe center, restourants, shops and supermarket. comfortable room, good servic, good stuff. Also hotel has a big parking place. take seeview. if not, dont worry, becouse anouther side look on the mountains.

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Windsor H, General Manager at Windsor Hotel, responded to this review

Dear cesser, Thank you very much for your kind comments. We are so happy you enjoyed your stay and we thoroughly look forward to welcoming you back! Kind regards, Blake and The Windsor Team More

STAFFORDSHIRE
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed February 27, 2014

Theconly positive thing I can say is that the hotel is located on the seafront with spectacular vewsacross the bay. Check in was chaotic Reception staff were rude and unhelpful. Rooms seemed to have last been refurbished in the sixties. Grubby decor and lumpy beds added to my discomfort.

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Windsor H, General Manager at Windsor Hotel, responded to this review

Dear GOINGTOURING, I am extremely disturbed over your comments about our reception staff being "rude and unhelpful" and assure you that I will investigate this accusation thoroughly. If you could please contact me via my e-mail (blake@windsorhotel.co.za) as to what room number and date of check in you had. Your comment about the " lumpy beds" is also disturbing to... More

preston
Contributor
13 reviews 13 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 24, 2014

The location of this hotel is perfect. It is directly overlooking the rocky coastal path and sea beyond. Perfect all year but it must be even more magical in the whale watching season. The downstairs of the hotel is full of character and the breakfast was good. The wine and refreshment prices were very good. The coastal path can be... More

Was this review helpful? Yes
Windsor H, General Manager at Windsor Hotel, responded to this review

Dear aplpdf22, Thank you for your detailed review of the hotel. Your comments are kind, honest and also thought provoking. We at The Windsor have already taken a few pointers from your review and are currently working on them. Just as an indication of that I would like to inform you that we have appointed a front office manager who... More

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Additional Information about Windsor Hotel

Also Known As:
Windsor Hotel Hermanus
Address: 49 Marine Drive, Hermanus 7200, South Africa
Location: South Africa > Western Cape > Overberg District > Hermanus
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Room Service
Hotel Style:
Ranked #8 of 9 hotels in Hermanus
Price Range (Based on Average Rates): $
Hotel Class:3 star — Windsor Hotel 3*
Official Description (provided by the hotel):
The Windsor Hotel is a service orientated 3 star family seafront hotel situated on the cliffs of the Overberg. Our rates include: Bed & Breakfast, Free WiFi, Free Parking and a Free Welcome drink on arrival.During Whale Season (June - December) you can view the endangered Southern Right Whales from your bedroom window.The Windsor Hotel was built in 1896 making it the oldest hotel in Hermanus. Staying at The Windsor Hotel offers you a true experience of what Hermanus is all about. ... more   less 
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