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Arabella Hotel and Spa

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R44 Kleinmond, Hermanus 7195, South Africa
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Arabella Hotel and Spa
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Arabella Hotel and Spa
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    484 Reviews from our TripAdvisor Community

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    Rating summary
    • Location
      4.5 of 5 stars
    • Sleep Quality
      4.5 of 5 stars
    • Rooms
      4.5 of 5 stars
    • Service
      4 of 5 stars
    • Value
      4 of 5 stars
    • Cleanliness
      4.5 of 5 stars
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    Hermanus, South Africa
    2 reviews
    5 of 5 stars Reviewed yesterday NEW

    Arabella is a beautiful hotel with spectacular views. The whole experience was amazing. The accommodation, the service, food and Spa treatments were out of this world. We thoroughly enjoyed our stay and will definitely be back for more. This was our second stay. Thank you, Arabella!

    Review collected in partnership with this hotel

    Was this review helpful? Yes
    Cape Town
    Level Contributor
    11 reviews
    5 of 5 stars Reviewed 5 days ago NEW

    I attended a business conference at the Arabella. The hotel is absolutely beautiful, sandwitched between a lagoon flowing into the Atlantic ocean and a golf course with a stunning mountain backdrop. Friendly staff, comfortable room and good food topped off a very pleasant stay.

    Was this review helpful? Yes
    Cape Town, South Africa
    5 of 5 stars Reviewed 6 days ago NEW

    Stay at the Arabella was excellent as usual. However the family room I received this time was a bit small. For the first time we tried the ala-carte menu because the buffet was unavailable. And the food was excellent. Definitely a must next time.

    Review collected in partnership with this hotel

    Was this review helpful? Yes
    Durban
    5 of 5 stars Reviewed 1 week ago NEW

    Wow, Arabella is an amazing place, friendly and efficient staff, super food and awesome view!! The golf course is spectacular as well as the spa. Truly an amazing place that is an absolute must to visit.

    Review collected in partnership with this hotel

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    Cape Town Central, South Africa
    Level Contributor
    27 reviews
    6 hotel reviews
    common_n_hotel_reviews_1bd8 4 helpful votes
    3 of 5 stars Reviewed 1 week ago

    We spent New Year's Eve at the Arabella. The hotel room was very spacious and of a high standard. Service is generally good, but the breakfast the following morning was nowhere nearly as good as we have experienced at some of the other African Pride hotels such as at Melrose Arch.

    Was this review helpful? Yes
    Wayne_ASH, General Manager at Arabella Hotel and Spa, responded to this review

    Dear Selwyn H Thank you very much for your review of your 2014 New Year’s Eve stay with us and thank you for choosing Arabella as your destination. We are sorry to hear the Breakfast experience was not up to standard. We appreciate guest feedback which enable us to improve on our guests’ experience. Regards Wayne Siepman More 

    Great Malvern, United Kingdom
    Level Contributor
    21 reviews
    common_n_hotel_reviews_1bd8 12 helpful votes
    5 of 5 stars Reviewed 2 weeks ago

    We had a wonderful winter mini break at the Hotel, we requested two inter-leading rooms which were fabulous and spacious with his and hers basins a sliding door from the bath into the room (Can be closed for privacy) separate doors into the loo and shower. We had booked the Rainforest treatment in the Spa and it was wonderful two... More 

    Was this review helpful? Yes
    Wayne_ASH, General Manager at Arabella Hotel and Spa, responded to this review

    Dear Jinxed01 Thank you for your great review on your recent stay at Arabella Hotel & Spa. I am delighted to hear that you have enjoyed your stay with us, especially the wonderful Rainforest treatment, extensive and delicious breakfast and amazing pool area. Thank you for recommending us, and we hope that we will be able to welcome you back... More 

    Pretoria, South Africa
    2 reviews
    5 of 5 stars Reviewed 2 weeks ago

    What a lovely treat to be welcomed and served by such professional, friendly and efficient staff members - from the porters, waiters, maintenance and house keeping to receptionist and reservationist. We enjoyed a lovely two night stay at Arabella with some spa treatments and have nothing to complain about. Meals and wine prices are quite expensive but not extravagant for... More 

    Review collected in partnership with this hotel

    Was this review helpful? Yes
    Wayne_ASH, General Manager at Arabella Hotel and Spa, responded to this review

    Dear Bruthocrit Thank you for your great review on your recent stay at Arabella Hotel & Spa. I am delighted to hear that you have enjoyed your stay with us, especially the professional, friendly and efficient service from our wonderful team. We are glad that you felt welcome and have nothing to complain about. Please visit us again soon! Regards... More 

    Cape Town Central, South Africa
    Level Contributor
    13 reviews
    7 hotel reviews
    common_n_hotel_reviews_1bd8 8 helpful votes
    4 of 5 stars Reviewed 2 weeks ago

    This is a really great Hotel with a fantastic location. Overlooking a lake that flows from the ocean as well as a world class golf course. We spent 2 days relaxing and using the spa facilities. The staff is great, the spa world class and the rooms spacious and clean. Breakfast was included and offered a wide variety buffet style.... More 

    Was this review helpful? Yes
    Wayne_ASH, General Manager at Arabella Hotel and Spa, responded to this review

    Dear qwixrwp It was great to have you with us at Arabella Hotel & Spa and by the sounds of it, you had a relaxing stay and a great weekend. Thank you for all the positive comments but also for pointing out your disappointment with the Buffet offering on the Friday night. Please accept our sincere apologies if it didn’t... More 

    Cape Town
    1 review
    5 of 5 stars Reviewed 2 weeks ago

    From the time we arrived the staff were friendly and attentive. The room was fabulous with a wonderful view across the golf course and water. Spa, pool, lounge, restuarant and many more made for a "We will definitely be back" weekend.

    Review collected in partnership with this hotel

    Was this review helpful? Yes
    Wayne_ASH, General Manager at Arabella Hotel and Spa, responded to this review

    Dear esteen007 Thanks for the great compliments regarding our facilities and warm service from our wonderful TEAM. We are looking forward to welcoming you back! Regards Wayne Siepman More 

    Somerset West, South Africa
    Level Contributor
    22 reviews
    common_n_hotel_reviews_1bd8 5 helpful votes
    5 of 5 stars Reviewed 2 weeks ago

    Stayed for one night in a lagoon facing room with balcony - a beautiful setting for a hotel. Rooms are tastefully furnished; the hotel staff are extremely helpful and friendly. We went for a 2 hour spa treatment which was quite an experience - the spa is absolutely lovely. The food at the hotel was excellent and it all comes... More 

    Was this review helpful? Yes
    Wayne_ASH, General Manager at Arabella Hotel and Spa, responded to this review

    Dear Rinette187870 Thank you for choosing to stay at Arabella Hotel & Spa and for taking the time to write this lovely review of your recent stay with us. We are delighted to hear that you enjoyed such a wonderful stay. Thank you for also recommending us to fellow travellers. We are looking forward to welcome you back! Regards Wayne... More 

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