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Protea Hotel Outeniqua, George

3.0 of 5 123 York, George 6530, South Africa
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Certificate of Excellence 2014
Protea Hotel Outeniqua, George
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Protea Hotel Outeniqua, George
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63 reviews from our community

Traveler rating
    28
    19
    7
    3
    6
See reviews for
7
10
7
28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mumbai, Maharashtra, India
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Great location...right in the middle of the town with lot of options for eating out. Also great service....hotel staff was very courteous, friendly and looked happy to help....would just might go back for these two points....however the rooms were small and dated and windows looked out in the side alley.. ensuite bathrooms though clean looked old. One thing to be... More 

Was this review helpful? Yes
PHO_GM, General Manager at Protea Hotel Outeniqua, George, responded to this review

Dear Deepa J Thank you for your feedback on TripAdvisor- - we do appreciate the time taken. We are pleased to note that you found our staff great and location convenient - we are most fortunate in both respects. Thank you. The update of rooms and en ensuites, including public areas, is taking place as we speak! Due to the... More 

Cape Town, South Africa
1 review
1 of 5 stars Reviewed 1 week ago

Went down to George on Business. Phoned ahead and checked availability. After Days work checked in at 1630 and requested a quiet night. Paid R1100 incl breakfast and secure parking ( remote access) During the evening others checked in as singles?? but at 2400, 0200 and 0500 there was consistent exit and entry to the hotel via secure parking and... More 

Was this review helpful? Yes
PHO_GM, General Manager at Protea Hotel Outeniqua, George, responded to this review

Dear cloud2015 We appreciate the time taken to place your review here on TripAdvisor. We are sorry to hear that you were not entirely happy. It was peak season and the hotel running to capacity with many people coming and going at all hours. Guests generally prefer parking in the secure parking hence the coming and going you you witnessed.... More 

Camperdown, South Africa
1 review
4 of 5 stars Reviewed 1 week ago

Protea Hotel Outeniqua, from booking to departure, efficiently done even though we booked t the last minute in the holiday season. thoughtful bottles of water and choccies were very welcome when we arrived at midnight!

Was this review helpful? Yes
PHO_GM, General Manager at Protea Hotel Outeniqua, George, responded to this review

Dear birdie 107 We are so pleased to hear that you had a good stay at our quaint hotel. We appreciate the comments placed on TripAdvisor. We wish you well for 2015! More 

Cape Town Central, South Africa
Top Contributor
79 reviews 79 reviews
38 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 4 weeks ago

our small Family of three booked 2 rooms through our Procard gold offers, we were met by such friendly and happy staff. they seemed really proud about what they offer and this is to be commended. I feel that other reviewers might be judging this establishment out of context as it is Proteas quaint 3 star hotel and therefore clearly... More 

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PHO_GM, General Manager at Protea Hotel Outeniqua, George, responded to this review

Dear Andre J Thank you for taking the time to place your comments on TripAdvisor. We are so pleased to hear that you and your family had a great stay. We look forward to hopefully welcoming you back again soon. More 

1 review
1 of 5 stars Reviewed 4 weeks ago

I have been few Protea hotels and this rates as the worst Protea hotel I've ever been. I initially wanted to book at King George, but it was fully booked. After reading reviews in this site, I was convinced that I will enjoy my stay, but I ended up leaving after a day. It was raining and I had to... More 

Was this review helpful? Yes
PHO_GM, General Manager at Protea Hotel Outeniqua, George, responded to this review

Dear Yves_Nzuzi Thank you for your comments on TripAdvisor. We are concerned about your how you feel you experienced your stay at our quaint hotel. We have investigated with management. It does seem clear that your first choice was the Protea Hotel King George - a 4-star sister hotel - and that this may have contributed to your negative experience... More 

1 review
5 of 5 stars Reviewed December 10, 2014

We travel quite a bit and always hope our kids are comfortable and we are able to relax. This hotel ticked all the boxes from the friendliest staff to the little kiddies play area in the restaurant to keep them busy while we have breakfast. Thank you so much to all !

Was this review helpful? Yes
PHO_GM, General Manager at Protea Hotel Outeniqua, George, responded to this review

Dear W M We appreciate the time your have taken to post your review on TripAdvisor. We are so very pleased to hear how happy you were and that you found our staff friendly and you were able to relax with your children at our hotel. Receiving complements from regular travellers, like yourselves, certainly makes us feel honoured that you... More 

Cape Town, South Africa
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 10, 2014

This first business experience to Protea Hotel Outeniqua was lovely. Friendly staff and personalised "Welcome" and "Good night" cards in my room were a first for me - and I love the beautiful stationery touch! My stay was only over one night and thus it cannot compare to how my stay may have been over a week or longer. Clear... More 

Was this review helpful? Yes
PHO_GM, General Manager at Protea Hotel Outeniqua, George, responded to this review

Dear Lynsey D Thank you so much for your lovely comments made on TripAdvisor - we truly appreciate. We believe in the special touches and are so pleased that you noticed and that is made you feel special - we want all our guests to feel special. Apologies re the noise factor you mention you experienced. The hotel was very... More 

Port Elizabeth, Eastern Cape, South Africa
2 reviews
5 of 5 stars Reviewed November 16, 2014

During our 2 night stay we experienced a very friendly Welcome. The staff are very efficient and helpfull. I enjoyed being a guest at breakfast and not the one serving breakfast ( Protea Hotel Marine ). This is a very small and cosy hotel with personal service which I will recommend at any time. Kind Regards Johan de Coning

Was this review helpful? Yes
PHO_GM, General Manager at Protea Hotel Outeniqua, George, responded to this review

Dear JohanSep60 Thank you for taking the time to comment on TripAdvisor. We are pleased to hear that you felt welcome and that our staff were efficient and helpful. Like that you also feel our hotel is cosy! We appreciate this feedback and look forward to welcoming you back again. More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 15, 2014

Overall the hotel is fine however I experienced a blatant and deliberate fraud from the receptionist Candace. I needed to pay R323 for laundry and R35 for off street parking. The total amount Candace asked for was R358. I gave her 2 brand new straight from the bank R200 notes. She fumbled around under the counter and then gave me... More 

Was this review helpful? Yes
PHO_GM, General Manager at Protea Hotel Outeniqua, George, responded to this review

Dear Nora P Thank you for your comments on TripAdvisor. We have done an in-depth investigation and cannot see that fraud was committed by Candace. This is a very serious allegation. We will not tolerate such behaviour from any of our team members. Management immediately attended to the issue and were ready to call the police, which you did not... More 

Struisbaai, South Africa
Top Contributor
64 reviews 64 reviews
24 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed October 30, 2014

I often stay at this hotel and almost feel like part of the furniture. You are always greeted by name & given a great welcome back. This last stay I need to specifically mention Jacky the Chef. My husband jokingly said to her, he hoped there would be Kidneys served at breakfast (they are devine!!!). Sure enough next morning, she... More 

Was this review helpful? Yes
PHO_GM, General Manager at Protea Hotel Outeniqua, George, responded to this review

Dear Sandy v Wow, what a warm feeling to be called your "home away from home"! That has got to be the ultimate compliment - thank you. We love welcoming back our regulars, like yourselves, and are happy that you feel so at home. Jacky was thrilled to hear that her spoiling you went down so well - feedback like... More 

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Additional Information about Protea Hotel Outeniqua, George

Address: 123 York, George 6530, South Africa
Location: South Africa > Western Cape > George
Price Range (Based on Average Rates): $
Hotel Class:3 star — Protea Hotel Outeniqua, George 3*
Number of rooms: 50
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