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Protea Hotel Outeniqua

3.0 of 5 123 York, George 6530, South Africa
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Protea Hotel Outeniqua
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Protea Hotel Outeniqua
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56 reviews from our community

Traveler rating
    26
    17
    6
    3
    4
See reviews for
3
10
7
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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    (56)
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    (21)
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Port Elizabeth, Eastern Cape, South Africa
1 review
5 of 5 stars Reviewed 1 week ago

During our 2 night stay we experienced a very friendly Welcome. The staff are very efficient and helpfull. I enjoyed being a guest at breakfast and not the one serving breakfast ( Protea Hotel Marine ). This is a very small and cosy hotel with personal service which I will recommend at any time. Kind Regards Johan de Coning

Was this review helpful? Yes
PHO_GM, General Manager at Protea Hotel Outeniqua, responded to this review

Dear JohanSep60 Thank you for taking the time to comment on TripAdvisor. We are pleased to hear that you felt welcome and that our staff were efficient and helpful. Like that you also feel our hotel is cosy! We appreciate this feedback and look forward to welcoming you back again. More

Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Overall the hotel is fine however I experienced a blatant and deliberate fraud from the receptionist Candace. I needed to pay R323 for laundry and R35 for off street parking. The total amount Candace asked for was R358. I gave her 2 brand new straight from the bank R200 notes. She fumbled around under the counter and then gave me... More

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PHO_GM, General Manager at Protea Hotel Outeniqua, responded to this review

Dear Nora P Thank you for your comments on TripAdvisor. We have done an in-depth investigation and cannot see that fraud was committed by Candace. This is a very serious allegation. We will not tolerate such behaviour from any of our team members. Management immediately attended to the issue and were ready to call the police, which you did not... More

Struisbaai, South Africa
Top Contributor
64 reviews 64 reviews
24 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I often stay at this hotel and almost feel like part of the furniture. You are always greeted by name & given a great welcome back. This last stay I need to specifically mention Jacky the Chef. My husband jokingly said to her, he hoped there would be Kidneys served at breakfast (they are devine!!!). Sure enough next morning, she... More

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PHO_GM, General Manager at Protea Hotel Outeniqua, responded to this review

Dear Sandy v Wow, what a warm feeling to be called your "home away from home"! That has got to be the ultimate compliment - thank you. We love welcoming back our regulars, like yourselves, and are happy that you feel so at home. Jacky was thrilled to hear that her spoiling you went down so well - feedback like... More

Mossel Bay, South Africa
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 2, 2014

We had a lovely stay at this hotel recently. The staff are friendly, rooms are comfortable and clean, breakfast was very good and the cappuccinos excellent. Our favourite part was that the hotel is perfectly situated in the middle of town. Close by to many restaurants and other conveniences - either within walking distance or a short cab ride. Will... More

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PHO_GM, General Manager at Protea Hotel Outeniqua, responded to this review

Dear JanineShippen It was a pleasure having you stay and meeting you. Thank you for your lovely review here on TripAdvisor - we appreciate the time you have taken. We are very happy that you found our hotel and staff good and enjoyed your stay. Yes, aren't those cappuccinos to die for! Will most certainly carry your compliments about breakfast... More

2 reviews
5 of 5 stars Reviewed October 2, 2014

had one night here and the rooms were very clean and tidy also the service was excellent would not question coming back they.the location is also handy because its close to town.the staff were very freindly and helpful.

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PHO_GM, General Manager at Protea Hotel Outeniqua, responded to this review

Dear danmychina Thank you for taking a moment to leave your comments on TripAdvisor. We were pleased to hear that you found our quaint little hotel up to standard and our staff friendly and accommodating. We hope to welcome you back soon again for a longer stay! More

Johannesburg, South Africa
Top Contributor
53 reviews 53 reviews
16 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed September 27, 2014

The nice thing about staying in a Protea Hotel is that you know what to expect. A clean room, wifi, good food and a great sleep. The visit to Protea Hotel Outeniqua was no different. I had to book in a hurry due to being dropped by another B&B that night. This hotel is a LITTLE BIT pricy for the... More

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PHO_GM, General Manager at Protea Hotel Outeniqua, responded to this review

Dear TravellerCza Thank you for taking the time to post your review on TripAdvisor. We are pleased that we could help you out of an accommodation pickle at the last moment and happy to hear that you enjoyed your stay and received the standard of service which the Protea/Marriott group are reknowned for. We hope to see you again in... More

Cape town
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 23, 2014

I stayed there for 2 days last week-my 13th visit. I cannot find better words to describe this Hotel-facilities and staff-than SUPERB!! The professional level of service just seem to improve up to the point where there seems to be no more scope! This Hotel is ideally situated in the Center of town with 3 top class Restaurants within walking... More

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PHO_GM, General Manager at Protea Hotel Outeniqua, responded to this review

Dear Kobus M Thank you for taking the time to comment on TripAdvisor, we truly appreciate it. I guess in your (and our!)case, 13 is a lucky number! Your 13th stay and you have found our service constant - this is a huge compliment for us, thank you. We are so pleased you choose to stay at our quaint hotel... More

Cape Town, South Africa
1 review
5 of 5 stars Reviewed August 10, 2014

I would just like to add on to what many has already said about there experience at your establishment. ' I thoroughly enjoyed my stay for the time that I spent there. Your staff went that extra mile to make my stay pleasant. I will definitely come back or even recommend people to go there." I once read a quote:... More

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PHO_GM, General Manager at Protea Hotel Outeniqua, responded to this review

Dear Ashley Howard P How wonderful it was to read your reveiw on TripAdvisor - thank you so much for taking the time! We are so pleased you enjoyed your stay and found that our wonderful team go out of their way. We do try out best. Love your quote...so incredibly true! We look forward to welcoming you back :-) More

Port Elizabeth, South Africa
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 5, 2014

Stayed here for my first visit to George, because the King george was fully booked. Im so happy we did! I found the Outeniqua service to be about five times better than the service at the King George. The hotel is well-located and in close proximity to sites, malls and restaurants.

Was this review helpful? Yes
PHO_GM, General Manager at Protea Hotel Outeniqua, responded to this review

Dear Bathory139 Thank you so much for taking the time to comment on TripAdvisor. We are thrilled that you enjoyed your stay and found our location so convenient and in close proximity to all you needed - this certainly is something in our favour. We hope to welcome you back to our quaint and historical hotel soon again. Kind regards More

Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 26, 2014

Just another hotel. Breakfast not Included, the doors was badly isolated so u will hear everything for the corridor. Clean and nice room. Nice breakfast. But the town was boring so go a bit further and you will find a nicer town. But the staff is very helpful.

Was this review helpful? Yes
PHO_GM, General Manager at Protea Hotel Outeniqua, responded to this review

Dear Petsalm Thank you for your feedback on Tripadvisor - we appreciate the time taken. We have different rates for different periods as well as rates that include or exclude breakfast - maybe your agent did no advise you of this. We are pleased that you enjoyed the breakfast though - something we put a lot of time and effort... More

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Additional Information about Protea Hotel Outeniqua

Address: 123 York, George 6530, South Africa
Location: South Africa > Western Cape > George
Price Range (Based on Average Rates): $
Hotel Class:3 star — Protea Hotel Outeniqua 3*
Number of rooms: 50
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