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Southern Sun Waterfront Cape Town

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1 Lower Buitengracht Street | Private Bag X3, Waterfront, Cape Town Central 8001, South Africa
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Southern Sun Waterfront Cape Town
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Southern Sun Waterfront Cape Town
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1,050 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reigate
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed today NEW

What a fantastic Hotel - my 9th visit to Cape Town and certainly my best! Transport included every half hour to the Waterfront, but safe walking (10minutes) in daylight. From the moment you walk in to the sweetie-man and lady on duty at the door, you will not be disappointed!! But for my wife and I + 14 year old... More 

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Bengaluru (Bangalore), India
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

Southern Sun Waterfront is a very welcoming place with friendly staff and even friendlier room service. Stayed there for 3 days and went smoothly without any trouble.A big plus is its right in the city centre and close to everything popular in Capetown including the V&A Waterfront.

Was this review helpful? Yes 1
Dubai, United Arab Emirates
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We spent around 5 nights at this hotel. Overall, it was a good experience. The location is perfect and right in the center of the city. Few pro's and cons from my side.. Pros: - The 15 minute bus shuttle to the Waterfront is a huge advantage. You can save a lot of time and money if you utilize this.... More 

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Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, Shonzj for the detailed review. We are glad to hear you enjoyed the hotel's central location and made use of the V&A Waterfront shuttle. We are disappointed to hear that you found the breakfast selection had little variety, as we do cater for a wide range of tastes. We have however passed your comments on to our Head... More 

Eastern Province, Saudi Arabia
Level Contributor
3 reviews
4 of 5 stars Reviewed 6 days ago NEW

The hotel was very warm and welcoming. The atmosphere and assistance received was astonishing and helpful. We really enjoyed our stay at the hotel. We'd come back for more impressive experience. The food was perfect. Just what was meant for December break with the kids. Lefa Chabeli Saudi Arabia

Was this review helpful? Yes
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Good day, Lefa C Thank you for the wonderful review on TripAdvisor. We are delighted that you enjoyed your December stay with us, and we hope to welcome you and the family back again this December. Wishing you safe travels, Kind regards Devon Justus Assistant Front Office Manager More 

Johannesburg, South Africa
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent Stay - Welcoming and friendly staff from reception, to management, all the way down to the cleaning staff. Ideally situated with easy access to freeways. Extra special attention granted to frequent guest members.

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes 1
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, Dayandren R for the wonderful review. We appreciate the positive feedback and are glad to hear that you felt extra special as a member of our loyalty program. Your wonderful words have been passed on to the staff and we wish you well until we see you again. Kind regards Devon Justus Assistant Front Office Manager More 

George
1 review
5 of 5 stars Reviewed 1 week ago

We spend a weekend in Cape Town, and the Southern sun Waterfront hotel went out of their way to make us feel welcome and special. The staff were friendly, the room great, the breakfast super, parking was easy, etc. Thanks so much for a wonderful stay.

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Good day, imelr2015 Thank you for taking the time to post your review on TripAdvisor. We are glad to hear that you enjoyed your stay with us, and rated us so highly. We wish you safe travels in the future and hope to see you back with us soon. Kind regards Devon Justus Assistant Front Office Manager More 

Port Elizabeth
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

We recieved the best service possible, staff were really welcoming especially with our young kids (they just loved the welcome hot chocolate upon every arrival!). Hotel is well positioned and is very modern. Our only gripe was that our room was dusty and upon reporting this was still not properly cleaned. Everything else was brilliant, including the breakfasts which were... More 

Was this review helpful? Yes
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, David C for the wonderful review. It is always great to receive such wonderful feedback from our guests, and we are glad the little ones enjoyed the hot chocolate on arrival. With regards to the cleanliness of the room; we have forwarded your comments on to the housekeeping manager to ensure that this does not occur in the... More 

Boksburg
2 reviews
4 of 5 stars Reviewed 1 week ago

What an enjoyable trip .. thank you for great service and wonderful accommodation. I have to comment that the hotel was perhaps the best of the bunch i have had to stay in over the past 3 weeks of traveling around South Africa. Thank You Waterfront ....

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, 841ramonl for posting your review on TripAdvisor. We are glad to hear that you found your stay with us enjoyable. Your wonderful words have been noted and passed on to the staff, who really appreciate the positive feedback. We hope to welcome you back in the near future for business or leisure. Kind regards Devon Justus Assistant Front... More 

Kimberley, South Africa
Level Contributor
20 reviews
13 hotel reviews
4 of 5 stars Reviewed 1 week ago

Despite the early arrival, staff went an extra mile to make their guests feel at home. They were very helpful, well groomed and of assistance at all times. well located Amenities, spacious rooms, breakfast befitting the star grading, and centrally located to easily reach all required destinations within Cape Town. Keep up the excellent customer care that you have displayed.

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, Heerengracht for choosing to stay with us. We are delighted that you enjoyed your stay with us as well as all the hotel amenities, and that we were able to accommodate your early arrival. We are glad that you enjoyed our recently refurbished rooms and your kind words have been passed on to the staff who are grateful... More 

Durban, South Africa
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We once again loved our stay at this hotel and received excellent service from the friendly and helpful staff who always had a smile on their face and a warm greeting :-) The food and accommodation is excellent and the free half-an-hourly shuttle to and from the V&A Waterfront very convenient. The complimentary Hot Chocolate and Sweets in the Reception... More 

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes 1
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, Colleen E for choosing to stay with us. We are delighted to hear that you enjoyed your stay with us, and were able to enjoy the hotel's facilities and friendly staff. The winter special package currently running is definitely value for money. The package includes dinner, bed and breakfast, as well as a spa treatment and access to... More 

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