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Southern Sun Waterfront Cape Town

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1 Lower Buitengracht Street | Private Bag X3, Waterfront, Cape Town Central 8001, South Africa
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Southern Sun Waterfront Cape Town
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Southern Sun Waterfront Cape Town
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1,029 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Johannesburg, South Africa
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Room 951: The sink in the room was backed up despite complaining it was still backed up until we left. The toilet just would have the water leak from the cistern which is a waste of water this was also complained about. When we got to the hotel on checkin the room was not cleaned thoroughly. the previous occupants hair... More 

Review collected in partnership with Tsogo Sun Hotels

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Level Contributor
3 reviews
5 of 5 stars Reviewed 4 days ago NEW

It is very central and close to the main routes. The view of the harbor and Table Mountain is unique. The service was excellent and helpful! The room is spacious and clean. Parking on site and easily accessible. The waterfront is within walking distance of the hotel. Airport is also easily accessible - about 20 minutes without traffic.

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Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, Andre l for taking the time to post your review on TripAdvisor. Your review is much appreciated as this enables future guests to understand the hotel's location and the many services that we provide for our guests. We are pleased to hear that our service exceeded your expectations and we hope to welcome you back to the hotel... More 

Johannesburg, South Africa
1 review
5 of 5 stars Reviewed 5 days ago NEW

improve overall dining atmosphere in order to be on par with the other services provided at the hotel (it used to be my number place- I never even thought of going out for a meal). Add some variety to the menu; if not possible, have a "mobile chef" like in the past; who can prepare something or recommend something for... More 

Review collected in partnership with Tsogo Sun Hotels

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Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you,tshikinyaamosm for the dining feedback. We are disappointed to hear that you felt the menu lacked variety. We do still however offer our "My Chef" option,whereby you are able to discuss your meal preference directly with the chef, who will try to accommodate you as much as possible. We will investigate further as to why this option was not... More 

Birmingham, United Kingdom
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Just returned from South Africa with a three day stay at the Waterfront Southern Sun followed later by a single night. This is very much a business hotel between the Commercial Hub of Cape Town and the Waterfront area known for its shops, bars and restaurants. Whilst perhaps lacking a little 'soul', and quite honestly the rooms could be found... More 

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Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, Tony B for the detailed review of the hotel. We are glad to hear that, although you felt the hotel to be a business hotel, the service of the staff made your stay a delight. We do pride ourselves on the positive attitudes of our staff that help to create great memories for all our guests, and when... More 

Dubai
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

An uncomplicated and simply fantastic hotel in a great location. We received a warm welcome on arrival. From the security, concierge and front desk without exception. Check in was efficient and uncomplicated. The rooms were great, nice decor and very clean. We had adjoining rooms for the kids which worked really nicely and were organized prior to arrival. Breakfast is... More 

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, philfamdxb for the great review. We are pleased to hear that you had an awesome stay with us, and enjoyed the hotel's offerings. We are also glad that we could reunite you with your lost items, and have passed on your thanks to Mishaal and Mavis. Geoffrey and Des have also been commended on their professional service experienced... More 

Durban, South Africa
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 1 week ago

First impression was unfortunately not great. The name "Waterfront" led us to believe we would be on the waterfront, but this was not the case. Once we put that disappointment aside we found nothing else we could criticise the hotel about. Easy access onto the freeway for day drives. Undercover parking provided. A very convenient free shuttle service to the... More 

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Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, Kolletjie for taking the time to post your review on TripAdvisor. We are delighted to hear that you enjoyed your stay with us, and although you felt the hotel was not situated close to the Waterfront you were able to make use of our shuttle which transports guests to the V&A Shopping Mall. Your lovely comments regarding the... More 

Johannesburg, South Africa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I advised the duty manager that my room was not cleaned/service (bed not even made) the night before. After ensuring me that someone would be sent - nothing was done On check out after the 2nd day - i was told that "someone would contact me by mail regarding the issue - again nothing? Otherwise the stay was comfortable

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Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, ettienneS for choosing to stay with us. We would like to take this opportunity to apologise for allocating you a room that was not made up upon your arrival. I have been informed that a manager has now made contact with you telephonically, and we would also like to apologise for the delay in getting back to you.... More 

Port Elizabeth, South Africa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This hotel delivers warm, friendly service at a level unexpected in a big city chain hotel. The reception, service and overall experience feels personal in what could potentially be an impersonal, sterile environment. They manage to strike the right balance between individual attention and slick professional service. Service responses are swift and it seems like nothing is too much trouble... More 

Was this review helpful? Yes
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, EasternCapeFan for choosing to stay with us. We are delighted to hear that you enjoyed your stay with us. The hotel does strive to provide a professional and friendly service to our guests, and we are glad that you felt that we provided the correct balance. Your comments are much appreciated and have been passed on to all... More 

Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Excellent hotel. Breakfast is great with high variety and special made omelette. Hotel's rooms are good in size and also looks new. Service staff are absolutely amazing. Mark at the reception desk have is the feeling we are much more than welcome. Location is perfect. Walking distance from long street, nearby pharmacy, fast taxi arrival and quick free hotel ride... More 

Was this review helpful? Yes
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, y-Goz for the wonderful feedback. We appreciate the positive comments, as they are a great form of motivation to all our staff, and your wonderful comments have been passed onto them, especially Mark at reception. The hotel does have a wonderful breakfast buffet which we are glad you enjoyed. Our omelettes are made to order and a variety... More 

Cape Town, South Africa
Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Never before have I felt more at home in a big hotel than the Southern Sun Waterfront. I have had a relationship with Jeff & his team spanning more than 4 years. When I walk through the revolving doors I am always greeted by someone who genuinely makes me feel so at home and so welcome almost always calling me... More 

Was this review helpful? Yes
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, John McInroy for the great review. It is always a pleasure to have you and the rest of the Unogwaja crew stay with us. The passion and courage shown by the athletes as well as all the organisers is an inspiration to all at the hotel. The Unogwaja challenge is one of the highlights of our year and... More 

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