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Southern Sun Waterfront Cape Town

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1 Lower Buitengracht Street | Private Bag X3, Waterfront, Cape Town Central 8001, South Africa
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Southern Sun Waterfront Cape Town
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Southern Sun Waterfront Cape Town
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1,047 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (171)
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Eastern Province, Saudi Arabia
Level Contributor
1 review
4 of 5 stars Reviewed 4 days ago NEW

The hotel was very warm and welcoming. The atmosphere and assistance received was astonishing and helpful. We really enjoyed our stay at the hotel. We'd come back for more impressive experience. The food was perfect. Just what was meant for December break with the kids. Lefa Chabeli Saudi Arabia

Was this review helpful? Yes
Johannesburg, South Africa
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Excellent Stay - Welcoming and friendly staff from reception, to management, all the way down to the cleaning staff. Ideally situated with easy access to freeways. Extra special attention granted to frequent guest members.

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes 1
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, Dayandren R for the wonderful review. We appreciate the positive feedback and are glad to hear that you felt extra special as a member of our loyalty program. Your wonderful words have been passed on to the staff and we wish you well until we see you again. Kind regards Devon Justus Assistant Front Office Manager More 

George
1 review
5 of 5 stars Reviewed 1 week ago

We spend a weekend in Cape Town, and the Southern sun Waterfront hotel went out of their way to make us feel welcome and special. The staff were friendly, the room great, the breakfast super, parking was easy, etc. Thanks so much for a wonderful stay.

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Good day, imelr2015 Thank you for taking the time to post your review on TripAdvisor. We are glad to hear that you enjoyed your stay with us, and rated us so highly. We wish you safe travels in the future and hope to see you back with us soon. Kind regards Devon Justus Assistant Front Office Manager More 

Port Elizabeth
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

We recieved the best service possible, staff were really welcoming especially with our young kids (they just loved the welcome hot chocolate upon every arrival!). Hotel is well positioned and is very modern. Our only gripe was that our room was dusty and upon reporting this was still not properly cleaned. Everything else was brilliant, including the breakfasts which were... More 

Was this review helpful? Yes
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, David C for the wonderful review. It is always great to receive such wonderful feedback from our guests, and we are glad the little ones enjoyed the hot chocolate on arrival. With regards to the cleanliness of the room; we have forwarded your comments on to the housekeeping manager to ensure that this does not occur in the... More 

Boksburg
2 reviews
4 of 5 stars Reviewed 1 week ago

What an enjoyable trip .. thank you for great service and wonderful accommodation. I have to comment that the hotel was perhaps the best of the bunch i have had to stay in over the past 3 weeks of traveling around South Africa. Thank You Waterfront ....

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, 841ramonl for posting your review on TripAdvisor. We are glad to hear that you found your stay with us enjoyable. Your wonderful words have been noted and passed on to the staff, who really appreciate the positive feedback. We hope to welcome you back in the near future for business or leisure. Kind regards Devon Justus Assistant Front... More 

Kimberley, South Africa
Level Contributor
20 reviews
13 hotel reviews
4 of 5 stars Reviewed 1 week ago

Despite the early arrival, staff went an extra mile to make their guests feel at home. They were very helpful, well groomed and of assistance at all times. well located Amenities, spacious rooms, breakfast befitting the star grading, and centrally located to easily reach all required destinations within Cape Town. Keep up the excellent customer care that you have displayed.

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, Heerengracht for choosing to stay with us. We are delighted that you enjoyed your stay with us as well as all the hotel amenities, and that we were able to accommodate your early arrival. We are glad that you enjoyed our recently refurbished rooms and your kind words have been passed on to the staff who are grateful... More 

Durban, South Africa
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We once again loved our stay at this hotel and received excellent service from the friendly and helpful staff who always had a smile on their face and a warm greeting :-) The food and accommodation is excellent and the free half-an-hourly shuttle to and from the V&A Waterfront very convenient. The complimentary Hot Chocolate and Sweets in the Reception... More 

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes 1
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, Colleen E for choosing to stay with us. We are delighted to hear that you enjoyed your stay with us, and were able to enjoy the hotel's facilities and friendly staff. The winter special package currently running is definitely value for money. The package includes dinner, bed and breakfast, as well as a spa treatment and access to... More 

Johannesburg, South Africa
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Staying for a conference was easy in this space - so close to the waterfront (where we walked every evening for meals), shuttles available, beautiful views from every room, great food and interested and knowledgeable staff. All of this added together to make our Cape Town experience superb!

Was this review helpful? Yes
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Good day, Mike12345536 Thank you for choosing to stay with us. We are glad to hear that the hotel location suited your needs. As the hotel is located in the Cape Town CBD and close to the Cape Town Convention Centre as well as the V&A Waterfront, the hotel is able to cater for both business and leisure guests needs,... More 

Germiston, South Africa
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

All my expectations were exceeded, from the personal friendly staff service, beautiful spacious room, excellent food, etc. By far the best 'home away from home', looking forward to my next stay. Thank you!

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you so much for the wonderful review, Amanda N. We are delighted to hear that you had a wonderful stay with us, and that our friendly staff could exceed your expectations and create a magic memories for you. We strive to create a home away from home for all our guests, and we are glad that that was your... More 

Greater Johannesburg, South Africa
1 review
5 of 5 stars Reviewed 1 week ago

I can highly recommend this hotel, very professional, helpful and friendly staff! General service was outstanding! Very central and accessible. Thank you for a very pleasant stay! Will definitely stay

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, 636petrac for choosing to stay with us. Your comments are most appreciated and will be passed on to all the staff, and we thank you for the kind words. We are glad that the hotel's central and accessible location suited your stay in Cape Town, and we hope to see you again when next you are down here.... More 

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