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Southern Sun Waterfront Cape Town

Hotel website
1 Lower Buitengracht Street | Private Bag X3, Waterfront, Cape Town Central 8001, South Africa
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Complimentary bottle of wine
Southern Sun Waterfront Cape Town
Best prices for: 1 room 1 guest
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Ranked #43 of 103 Hotels in Cape Town Central
A recent review
4 of 5 stars reviewed 2 days ago
Sharm77 Ragama, Sri Lanka
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944 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ragama, Sri Lanka
Contributor
20 reviews 20 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I attended a conference at the CTICC recently and stayed at the Southern Sun Waterfront Hotel which is just 5 minutes brisk walk from the conference center. Best thing about this hotel is their staff - so helpful, courteous and friendly, specially the reception counter people. My room was small, I was inexplicably given a room with two double beds... More 

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Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Small rooms, a tiny complimentary water bottle, which is filled with tap water and closed tightly to give an impression of being sealed. Bags not placed in waste bins and water drains poorly in shank.

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Miami, Florida
Contributor
11 reviews 11 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Supposedly recently remodeled the 2 7yr olds assigned the proect came up with minature rooms narrow corridors no storage and pathetic wi fi So if you want to live out of a suitcase on the floor then this is your place,but if you want better value go somewhere else at best this is 3 * at 5* prices

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Copenhagen, Denmark
Contributor
15 reviews 15 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Very nice hotel mostly suited for the typical business traveler. Is does however has something a little ekstra. The all-round service is very good and the location is perfect. The staff provides excellent service, so don´t hesitate to ask if you need help with practical things, or need help planning some leisure time.

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A TripAdvisor Member
5 of 5 stars Reviewed 4 days ago NEW

I chose the Southern Sun Waterfront because I decided to stay with a different hotel every time I come to Cape Town on business and, this is now my 3rd stay, from 23 to 27 March 2015 and time to review it. I travel a lot and have often wondered what makes a hotel special. Is it the spacious rooms?... More 

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Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you for the wonderful review! We are delighted to hear that you have now returned to us for the 3rd time and hope to see you more often in the future. Your comments regarding the staff have been passed on to them, especially Mark who is happy to hear the positive feedback. Safe travels and see you soon. Kind... More 

Johannesburg, South Africa
Contributor
14 reviews 14 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The only thing this hotel REALLY has going for it is its location. Rooms are horrendously overpriced for what they are, and don't even get me started on an extremely standard buffet breakfast at R200 a head. This hotel is obviously there to exploit tourists - and hey - with their exchange rates, why not? But as a local traveller,... More 

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Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Good day, Alexandra d We are disappointed to hear that you felt that the hotel was overpriced. Your comments however have been noted and we do value the feedback given to us by our guests. We wish you well in your future travels. Kind regards Devon Justus Assistant Front Office Manager More 

Zurich, Switzerland
Top Contributor
136 reviews 136 reviews
64 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here on business- large conference with many rooms booked by my company. Perfect location for congress centre and waterfront. Good breakfast and nice bar with friendly staff. Check in was a challenge. v v busy with airline staff and tours. Despite our arrangements no early check jn ready - staff were very slow to engage to sort. After that... More 

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CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review

Dear drpeterr23, Thank you for your comments following your recent stay with us Please accept our apologies for the delayed check in, even though you made arrangements for an early arrival. We will ensure that this process is tightened up to ensure that we are better prepared for early arrivals Warm regards JEFF ROSENBERG GENERAL MANAGER More 

Devon, United Kingdom
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Well located close to the Mission for Seafarers and the RMS St Helena. Great breakfasts and a fabulous Italian restuarant around the corner. Have stayed here twice and enjoyed both visits. Spacious rooms with great facilities.

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CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review

Dear colinjm, Thank you for your great feedback It is through comments such as yours that we are able to ensure that we maintain and improve on our service delivery Warm regards JEFF ROSENBERG GENERAL MANAGER More 

Cape Town
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The reception was awesome. The facilities were top class. The meals were too limited. Parking facilities are great. Just needed more advice on how to use them when you check in. Drink and sweets at reception were first class.

Review collected in partnership with Tsogo Sun Hotels

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Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Good day, Khanya S Thank you for taking the time to post your review on TripAdvisor. We are glad to hear that you had a good stay with us, and your comments have been noted. Kind regards Devon Justus Assistant Front Office Manager More 

Durban, South Africa
1 review
4 of 5 stars Reviewed 1 week ago

The service at the hotel and rooms are of high standards. Well done and keep it up. I would recommend the hotel to family and friends. And would visit the hotel in my personal capacity in the near future.

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review

Dear Sikhumbuso, Thank you for your great comments following your ecent stay with us Your comments have been noted and will be passed on to all of our team members for their information Warm regards JEFF ROSENBERG GENERAL MANAGER More 

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