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Southern Sun Waterfront Cape Town

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1 Lower Buitengracht Street | Private Bag X3, Waterfront, Cape Town Central 8001, South Africa
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Very good
(4)
Southern Sun Waterfront Cape Town
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Southern Sun Waterfront Cape Town
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980 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney
Contributor
12 reviews 12 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

We spent 13 nights at this hotel and felt for that length of time a bit more storage space and either a larger room or one rather than two beds would be better. The beds were comfortable and everything was functional but a larger wardrobe and more drawers than just the ones under the bed would have helped. It would... More 

Was this review helpful? Yes
Dubai, United Arab Emirates
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I spent 5 nights at the Southern Sun Waterfront Hotel in Cape Town from 14 - 19 April 2015 whilst attending the World Travel Market Africa exhibition at Cape Town International Convention Centre (CTICC). Having booked online literally 2 nights prior to check-in, the $100 nightly rate I paid provided me one of the best 'value for money' deals I... More 

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes 3
Indianapolis, Indiana, Usa
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Clean, comfortable room with all basic amenities, close to convention center, huge breakfast hot and cold options, exercise room and good WiFi--everything I needed for my business visit. Blah Blah to fill up the required space to submit, what a dumb rule

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes 3
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review

Dear kevimundo, Thank you for your comments - we appreciate your feedback It is our intention to offer the best possible service delivery as we strive for service excellence Warm regards JEFF ROSENBERG GENERAL MANAGER More 

Sedgefield, South Africa
Senior Contributor
45 reviews 45 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed at the same time as a jazz concert was on at the Cape Town convention centre. Vibrations shook the entire area when they were practising and playing from 10pm, so we wont go there again. Thought the room a bit small, had to request our room be cleaned and our first evening dinning was a disaster as the heaters... More 

Was this review helpful? Yes 2
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review

Dear Fred B Thank you for your honest feedback We fully understand your concern regarding the noise from the annual Jazz festival - as this can be somewhat disturbing should you not be in the City to attend the festival. Please feel free to contact me when next you come to Cape Town so that we can perhaps meet and... More 

Irvine, Scotland, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Amazing hotel - no lie! As I was here with work, we greeted with a complementary glass of cranberry juice and fruit sticks and a gentleman playing the piano which made us feel very welcome. The rooms were spacious and the shower facilities were brilliant! I was meeting my Aunty who stays in South Africa for some dinner in the... More 

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CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review

Dear Terri-Louise M Irvine, Thank you for the feedback following your recent stay However, it sounds like you stayed at our sister hotel - Southern Sun The Cullinan - which is next to ours ( Southern Sun Waterfront ) I will pass your comments on to them Thank you for taking the time to record your experiences Warm regards JEFF... More 

Cape Town
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Our recent trip to CT was salvaged by the performance of the staff at Southern Sun (both SunSquare and Waterfront) this hotel is excellent but it is made exceptional by its staff - many of whom we recognise year after year which indicates great management! You will not be disappointed.

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review

Dear Craig B Thank you for your wonderful comments We are really pleased that you enjoyed the services at both the Southern Sun Waterfront as well as the Sunsquare Cape Town It was a pleasure to have you stay with us and we look forward to welcoming you back soon Warm regards JEFF ROSENBERG GENERAL MANAGER More 

Pretoria, South Africa
1 review
5 of 5 stars Reviewed 1 week ago via mobile

We absolutely loved our stay! wonderful hotel and the staff is great! Normally we dont like staying in a hotel with our 2year old as the rooms are just to small but this hotel's rooms were spacious and had everything we needed. They will definately see us again!!

Was this review helpful? Yes
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review

Dear Jessica B Thank you for your comments - we are pleased that you enjoyed our facilities We ar also pleased that you intend visiting us again - and we trust it will be soon Warm regards JEFF ROSENBERG GENERAL MANAGER More 

Sao Paulo, SP
2 reviews
4 of 5 stars Reviewed 1 week ago

Staff very welcoming and courteous. 5 min from the Waterfront and near all other interesting touristic points of the city. Room is comfortable. But, service is slow as a regular standard for all services in SA.

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review

Dear Daniella G We are really pleased that you enjoyed staying at our hotel and that you were treated well Please make sure that you visit us again soon Warm regards JEFF ROSENBERG GENERAL MANAGER More 

Olympia, Washington
1 review
5 of 5 stars Reviewed 1 week ago

I have stayed@the Southern Sun Waterfront on several occasions the last few years and the service has always been wonderful and consistent. Amenities include van service to local attractions and excellent concierge assistance. Staff customer service is the best I've received anywhere, attentive, warm, helpful.

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review

Dear Cindy L Thank you for your great feedback - we are really pleased that you were looked after well and that you enjoyed our facilities We hope to see you again soon Warm regards JEFF ROSENBERG GENERAL MANAGER More 

Uitenhage
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We had a great stay at the hotel and Cape town was unforgettable Location of hotel just right and easy to move around Cape town Will definitely tell my friends and family of our trip and where we stayed

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes 1
CapeTownJeff, General Manager at Southern Sun Waterfront Cape Town, responded to this review

Dear Eddie579 Thank you for taking the time to advise us of your positive stay with us We are also delighted in the fact that you will tell all your family and friends of your great stay Pleas pop in again soon Warm regards JEFF ROSENBERG GENERAL MANAGER More 

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