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Southern Sun Waterfront Cape Town

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1 Lower Buitengracht Street | Private Bag X3, Waterfront, Cape Town Central 8001, South Africa
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1 room 1 guest
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Southern Sun Waterfront Cape Town
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1,077 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Derby, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My wife and I stayed at this hotel as part of an organised tour. The location is very good as it is near to the Waterfront area where there are lots of bars, restaurants and shops - and as a bonus the hotel operates a regular free shuttle bus. The staff at the hotel were very welcoming, polite and friendly... More 

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Fayetteville, North Carolina
Level Contributor
18 reviews
2 of 5 stars Reviewed 3 days ago NEW

I was sitting in the lobby talking in the phone next to probably four security guards and there was a couple that was not staying at the hotel that stole my wallet. The lady entertained all around while the man took the wallet inside the newspaper and took away. All in front of the security guards and recorded in their... More 

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Mauritius
1 review
4 of 5 stars Reviewed 3 days ago NEW

Good value and excellent service making our stay Pleasant and memorable . Staff ready to assist and meeting your expectations with a smile. Our stay Was fabulous and i Will definitely Come back and recommend Johnny

Review collected in partnership with Tsogo Sun Hotels

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pretoria
1 review
5 of 5 stars Reviewed 4 days ago NEW

this is the most friendly hotel I have ever been, welcoming staff before you reach the reception was very welcoming with juice and sweets and when we get to the reception the guy that was checking us in Mr Mishaal was very friendly he crack jokes with us and we had so much fun every time we go to the... More 

Review collected in partnership with Tsogo Sun Hotels

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Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, christophersX3465SX for the wonderful review. We are delighted that you experienced the hotel to be so friendly, as this is what we strive towards as a hotel.Your lovely comments regarding Mishaal have been passed on to him, and he as well as the other staff, appreciate the positive feedback. We wish you safe travels, and hope to see... More 

Dubai, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

Our camera was stolen, we lost 1 year of family memories. Kids are very sad! The General Manager didn't even bother himself to talk to us, we had to call the police! Don't go to his place, very unsafe!

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

It should ne a four stars hotel, but WIFi is limited to 500 MB and no mini bar in the room!!! The room is niece. In the reception they do the minimum ..... No addittional vaule. I think that there are others hotesl with cheaper price and more services

Was this review helpful? Yes 1
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Good day, Daniele R Thank you for the feedback. We are disappointed to hear that you did not enjoy your stay with us. With regards to WiFi, our guests do get 500mb per day, and should they sign up to our loyalty program (free of charge), their allowance is increased to 1gb a day. Should our guests require more than... More 

Johannesburg, South Africa
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Close to the waterfront. Views were unparalleled from the room. When you ask for a non smoking floor that's exactly what you get. The room service menu is tops. Bar downstairs is pretty neat. Gym free for guests. Free WiFi Zero complaints about this place - good after work experiences were had here.

Was this review helpful? Yes
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, Samanster for the wonderful review. We are delighted that you enjoyed your stay with us, as well as the views from the room. It is also great to hear that you enjoyed the room service menu and bar. We are currently remodelling our bar and we hope that you will be pleasantly surprise when you visit us again.... More 

Newcastle, South Africa
Level Contributor
153 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

this is a newly refurbish hotel, rooms are small but lovely. service is exellent! the breakfast is busy but good, and the location is brilliant!! any tourist s dream hotel! the place where if you book it, you would not have made a mistake! good value for money.and of cause...A VITALITY HOTEL!!

Was this review helpful? Yes 1
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, Heilavh for posting your review on TripAdvisor We are glad that you enjoyed your stay with us. As you found out, the hotel is well located near to many of the attractions in Cape Town. It is also good to hear that you enjoyed the newly refurbished rooms as well as the breakfast offering. We wish you safe... More 

Warsaw, Poland
1 review
5 of 5 stars Reviewed 6 days ago NEW

The Sothern Sun Waterfront Cape Town is a great hotel. I had a nice clean room with well equipped bathroom. The service and food made available for breakfast were far beyond my expectations. The fitness center at the hotel is also well equipped and open 24/7. All in all, I would recommend this place to everyone.

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, m_cichon for the wonderful review. We are pleased to hear that you enjoyed your stay with us, and were able to make use of the gym that is open to all guests 24hours a day. Thank you for the wonderful comments and we hope to welcome you back to the hotel once again. Kind regards Devon Justus Assistant... More 

Greater Johannesburg, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Gives one a feeling of Home away from Home. Staff were particularly kind, welcoming and warm. The room was meticulously clean. Security was excellent. Food was excellent and full of variety and positive surprises even for the long-staying customer like myself. Entertainment over the weekend/public holiday would have done wonders. Transport/shuttle well coordinated

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes 1
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, lucaso437 for taking the time to post your review on TripAdvisor. We are delighted to hear that the staff made the hotel feel like a "home away from home", as this is what we strive towards as a hotel. We are also glad that you felt that there was enough variety throughout your long stay with us. Although... More 

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