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Southern Sun Waterfront Cape Town

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1 Lower Buitengracht Street | Private Bag X3, Waterfront, Cape Town Central 8001, South Africa
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Southern Sun Waterfront Cape Town
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Southern Sun Waterfront Cape Town
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1,001 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kampala, Uganda
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed today NEW

I stayed here 2 nights while I was in Capetown on business. It's quite close to everything really; airport, waterfront (shopping) and town. Breakfast is great and the staff are so lovely. I was a bit disappointed about the view from my room (I expected to view the ocean) but that's probably because I was on the 4th floor facing... More 

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Macroom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

I have had the pleasure of staying In this hotel on three occasions. I have volunteered with a very large irish organisation in Capetown and we have stayed here. It's a beautiful hotel. It's very convenient to the centre of Capetown and they will organise a shuttle service for you. The staff are fantastic, they had their work cut out... More 

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Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, TishC for the wonderful review. We are delighted to hear that you have returned to stay with us once again, and once again you enjoyed your stay with us. The hotel is really filled with a positive energy and vibe when the Irish Builders are in town, and we look forward to welcoming you back again in the... More 

Stoke on Trent
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed here for 2 nights prior to joining a cruise from Cape Town. A great location, really comfortable rooms and a fantastic buffet breakfast. Food from the bar was also good. he Tour desk is able to check if the cable car up Table Mountain is operating and also books the tickets to avoid the ticket queues. Friendly helpful... More 

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Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, davesalt1060 for taking the time to post your review on TripAdvisor. We are glad to hear that you enjoyed your stay with us, before departing on your cruise. Your comments regarding the room, meal offerings, as well as our travel desk are much appreciated and have been passed on to the relevant department heads. We wish you safe... More 

Bokaro Steel City, India
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 1 week ago

We checked in from 12-16 th May 2015. Hotel is situated in a popular location, as the name suggests, the Water Front. We booked for three people and were provide two double beds but the room size was small for the two double beds and felt really cramped. Bath room was small but manageable. Linen was clean and comfortable. Breakfast... More 

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Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, Kaushik D for taking the time to post your review on TripAdvisor. Your comments regarding the room size have been noted, and we are pleased to hear that you enjoyed the rest of the hotel's amenties and services. We wish you safe travels in future, and hope to see you again when next in Cape Town. Kind regards... More 

Dubai, United Arab Emirates
1 review
5 of 5 stars Reviewed 1 week ago

had a lovely stay in this hotel conveniently located for the v&a waterfront. All of the staff I encountered were friendly and extremely helpful and going out of their way to make me feel welcome and comfortable.

Review collected in partnership with Tsogo Sun Hotels

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Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, 690dominiquem for choosing to stay with us. We glad to hear that you enjoyed the hotel's facilities as well as the location of the hotel. Your lovely comments have been passed on to the staff, who appreciate the positive feedback. We wish you safe travels, and hope to see you back with us in the not too distant... More 

Accra, Ghana
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed in this lovely hotel during the Loeries last year. I traveled alone, and as soon as I got here I wish I didn't...I needed to experience this lovely place with someone!! For one, the view overlooking the Culinan from my window was beautiful, especially at night and just before daybreak! I enjoyed the food...mmm...the Khayelitsha cinnamon cookies...I made... More 

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Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, AngelinaAddy for the wonderful review. We are delighted to hear that you enjoyed your stay with us during the Loerie awards. The Khayelitsha cookies, which we have as part of the complimentary in room amenities, really are tasty. Please make sure that next time you visit us that you bring someone with you to experience the hotel. Wishing... More 

Port Elizabeth, South Africa
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Located in the heart of Cape Town, this hotel was perfect for my stay. Walking distance from the Waterfront and Long Street. Thoroughly enjoyed my breakfast buffet. Happy and helpful staff. Ishak B should go for a walk instead of worrying about internet access resulting in a 'horrible experience'. Nothing but praise for this establishment.

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Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, Jennifer J for the wonderful review on TripAdvisor. We are delighted that you enjoyed your stay with us, as well as its central location; near to many of Cape Town's top tourist attractions. Your wonderful comments have been shared with the staff who are very appreciative of the feedback. We wish you safe travels and hope to welcome... More 

London, United Kingdom
Contributor
20 reviews 20 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Lovely hotel. Best for couples. The food is nice but don't spend all day here. The pool is small and crowded. The outside isn't very nice. The service is okay but they are really slow. They have bad facilities. The rooms are clean though. They are very well designed and modern.

Was this review helpful? Yes 1
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, travelexperts919 for taking the time to post your review on TripAdvisor. Your comments are much appreciated and we thank you for bringing to our attention the perceived areas of poor performance, thus helping is to put corrective measures in place. We do apologise for the slow service experienced, and thank you for your comments about our rooms which... More 

Johannesburg, South Africa
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I don't often rate full marks as wherever one stays there is always some room for improvement. The Southern Sun Waterfront on the other hand deserves full marks for the excellent quality and service I received durning my stay. As I arrived at the hotel, I was welcomed by the guest relations manager to the hotel. I had a hand... More 

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Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you Mauro1201 for the wonderful review. We really appreciate the "Full Marks" as this is what we strive towards with every guest that stays with us. We would also like to thank you for your loyalty shown towards Southern Sun,and look forward to welcoming you back to the hotel in the not too distant future. Kind regards Devon Justus... More 

Berkshire, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We stayed for 3 days at the start of our 'Garden Route' trip. Excellent hotel, very friendly and helpful staff, we had a problem with our booking NOT the hotels fault but our booking agents and the hotel sorted it our without any fuss, very grateful tor that. Room comfortable and well furnished. Near the waterfront. Plenty to see and... More 

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Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Good day, Jeanette N Thank you for the wonderful review. We are delighted to hear that you enjoyed your stay with us at Southern Sun Waterfront. We appreciate your comments and have forwarded them on to the staff. We are glad that we could help with your problematic booking, and that you could enjoy the sites and sounds of Cape... More 

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