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Southern Sun Waterfront Cape Town

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1 Lower Buitengracht Street | Private Bag X3, Waterfront, Cape Town Central 8001, South Africa
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Southern Sun Waterfront Cape Town
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1,280 Reviews from our TripAdvisor Community

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Johannesburg, South Africa
1 review
3 of 5 stars Reviewed yesterday NEW

Booked through the Mining Indaba tour operator who more than doubled the normal rate for this hotel. The hotel was great - staff were friendly and helpful and food was good but I objected to paying so much more than normal.

Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank 895gavinh
Margate, South Africa
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed yesterday NEW

I booked a 5 day stay at this hotel from 18-22 March 2016 and was confirmed a price of R10273.88 bed and breakfast.The deposit was required to be paid by the 29/2/2016.I received confirmation of this from the reservations clerk. I was informed that I could phone in and amend the dates once I had confirmed flight availability. When I... More 

Helpful?
Thank k p
Middelburg, South Africa
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel in close to everything, people can walk to city or to waterfront. if not the hotel shuttle is always ready to transport you every30 minutes to destinations, the rooms are clean, bed and furniture is the best, the variety of breakfast made my 2 year enjoy meals. the hotel have a baby sitters where one can keep the... More 

Helpful?
Thank Thuli M
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, Thuli M for the wonderful TripAdvsior score. We are delighted that you enjoyed your stay with us as well as the hotel's location. It is also good to hear that you made use of our children’s program that we ran during the December school holidays. Your kind words have been shared with the team and we hope to... More 

Bournemouth
1 review
5 of 5 stars Reviewed 6 days ago NEW

Hotel was well located for walking to the city centre and all the main attractions. The name Waterfront is a little misleading as it is not near the Waterfront but an excellent shuttle bus service makes up for this. The service in the hotel is excellent and although the outside agency which does the laundry lost my husband's shirt the... More 

Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank vievans61
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, vievans61 for choosing to stay with us. We thank you for your feedback and recommendation. We are glad that despite the unfortunate misunderstanding with the laundry we were able to re-unite you with your belongings. Your review has been shared with the team and we hope to welcome you back in the near future. Kind regards Devon Justus... More 

Johannesburg, South Africa
Level Contributor
44 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed in this hotel several times over the years and it is fairly consistent in tis offer. Rooms have two double beds so are a bit cramped, bathrooms are okay My issue is the CONTINETAL breakfast which at ZAR150 on top of the R2200 room rate is pricey (think full English is ZAR180). As far as I can... More 

Helpful?
1 Thank Alan R
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, Alan R for the feedback. We are disappointed to hear that you felt the hotel was not worth the price paid. The hotel has different accommodation packages to suit the varied clientele that choose to stay with us, and should you require a rate that includes breakfast our reservations team are able to assist with this request. As... More 

Leeds, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel was our base for a 4 day stay in Cape Town. Check In was quick and easy which is ideal after coming off a long night flight! The room was well appointed and what you would expect from an hotel chain of this standard. The Concierge desk were nothing but helpful, before we arrived with emails helping to... More 

Helpful?
1 Thank Andy K
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, Andy K for the wonderful review. We are glad to hear that you enjoyed your stay with us, and were able to make use of the hotel's facilities and services. Your kind words have been shared with the team and we thank you for the positive feedback. We hope to welcome you back soon. Kind regards Devon Justus... More 

Johannesburg, South Africa
Level Contributor
188 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed 1 week ago

The location is perfect, right where the Cape Town business district starts, and still within walking distance to the Waterfront. The service is good, and the rooms are clean and comfortable, but rather small. Free internet and a decent little gym are also nice features. Breakfast was OK, but very busy. It is a large hotel, with lots of conference... More 

Helpful?
Thank PHR67
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, PHR67 for choosing to stay with us. We are glad that you enjoyed your stay with us, and found that the hotel's location suited your needs while in Cape Town. As the hotel is situated close to the Cape Town Convention Centre as well as the V&A Waterfront, the hotel has a mix of both tourist as well... More 

Pretoria
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

It was fine, nothing to write home about. The waiters were very friendly during breakfast, the room service extremely expensive. I assume we pay for the name ,I did not like the room next to lifts with kids. The beds were so uncomfortable, not sure what they put underneath but I guess we survived.

Helpful?
Thank Botsang M
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, Botsang M for posting your review on TripAdvisor. We are dissapointed to hear that you only found your stay average, as this is not what the hotel strives towards. Your comments regarding the food and beds have been forwarded to the relevant parties and we thank you for your feedback. We are however glad to hear that you... More 

Uitenhage, South Africa
1 review
5 of 5 stars Reviewed 1 week ago

we had a wonderful stay at hotel situated close to central businesses,international soccer stadium walking distance to VA waterfront a hotel with staff that is very friendly ,helpful and hospital service excellence.

Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank daleelkillian
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, daleelkillian for taking the time to post your review on TripAdvisor. We are delighted that you enjoyed you stay with us as well as the location and the friendly and helpful staff. We wish you safe travels and hope to welcome you back in the near future. Kind regards Devon Justus Assistant Front Office Manager More 

Carnoustie, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Would recommend this hotel due to location,the shuttle service to waterfront and the efficient and friendly staff. The room was clean and comfortable with a powerful shower! There was a good choice at breakfast. The bar staff were friendly and remembered names.

Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Valerie315
Devon J, Manager at Southern Sun Waterfront Cape Town, responded to this review

Thank you, Valerie315 for the wonderful review. We are delighted that you enjoyed your stay with us, and found the location suited your needs. Your kind words regarding the friendly and efficient staff have been passed on to them and we thank you for the positive feedback. We wish you safe travels and hope to welcome you back in the... More 

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