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Fountains Hotel

1 St Georges Mall | cnr. Heerengracht & Hans Strydom, Cape Town Central 8001, South Africa
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368 Reviews from our TripAdvisor Community

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Nelspruit, South Africa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed yesterday NEW

We had a Workshop at the Fountains Hotel, which had been revamped recently. Unfortunately a large group of rugby players stayed there as well and behaved themselves very badly. This poor behaviour was condoned by the management of the Hotel as no action was taken and things escalated out of control quickly. During the evening the Police had to be... More 

Helpful?
Thank Andre9115
Auckland, New Zealand
1 review
4 of 5 stars Reviewed 3 days ago NEW

This is on behalf of my Mother-in-law who stayed here 15-18 January 2016. She particularly wanted me to note her appreciation for the attentive, willing and courteous kitchen staff and reception which she said offset her execrable treatment by groundstaff at SA Airways on 15th Jan at Johannesburg Airport. Hotel staff at Fountains though were "superb" and very helpful -... More 

Helpful?
Thank tasha812
Cape Town Central, South Africa
1 review
5 of 5 stars Reviewed 1 week ago

I personally had the best service due to the kitchen staff, namely Queen. she is a very polite, helpful, respectable and decently presentable at all times, making one feel as the most important person, at that time and has been that way, for my past 5 nights here. Due to having many encounters with her, my stay here has become... More 

Helpful?
Thank taryn330
Durban, South Africa
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I went with a group Tour to Cape Town from 2nd Jan,2016 to 9th Jan, 2016... we stayed at the Fountains hotel. from the manager to the kitchen staff were very helpful and the rooms were good, they really gave us service, and made us feel comfortable, as I am very fussy where I sleep and what type of rooms... More 

Helpful?
Thank Loretta R
FountainsGM, General Manager at Fountains Hotel, responded to this review

Dear Loretta Thank you for taking the time to rate us on TripAdvisor. I am glad to hear that you enjoyed your stay with us and will pass on the kind words to our staff members. More 

London, United Kingdom
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Standard hotel room in a standard hotel, The rooms have been recently refurbished so they are of a good quality however the outside is a 1960's office block feel. Aircon was either freezing or baking and the walls are paper thin. The bed was comfy and the linens of a high quality. Service was ok throughout. Be careful with the... More 

Helpful?
Thank Adam L
FountainsGM, General Manager at Fountains Hotel, responded to this review

Dear Adam. Thank you for informing us about your stay. I have noted your comments about the building and parking and apologize for any inconvenience caused. I am pleased to learn that you enjoyed our newly refurbished rooms as well as our newly renovated lobby area. Once again thank you for informing us about your stay and we look forward... More 

Kolwezi, Democratic Republic of the Congo
Level Contributor
54 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I had done some background research on the hotel and was a little scared having read what reviews were on there. The reviews were proven to be very wrong. The check in experience was great, we were greeted with a refreshing glass of orange juice and a straightforward check in process. The room was newly refurbished. the decor was very... More 

Helpful?
Thank Conor O
FountainsGM, General Manager at Fountains Hotel, responded to this review

Dear Conor It gives me great pleasure reading your review. We continuously strive to improve our product and service we have to offer and your review is most welcome and an indication that we are heading in the right direction. Thank you for taking the time to give us your feedback. We hope to see you again soon at Fountains... More 

Durban, South Africa
1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Just wanted to say THANK YOU to Queen, Brenda and Gloria for the amazing food! ! This hotel offers THE BEST chefs.. food n room service, my only choice to stay in the mother city. I am an extremely fussy eater from Durban, my mother and mother in law make an extremely exception curry.. yet Mrs Queen from The Fountain... More 

Helpful?
Thank Jesamine S
FountainsGM, General Manager at Fountains Hotel, responded to this review

Good day, Thank you kindly for all the positive feedback and comments. We pride our self on all our staff and we are glad the kitchen and our chefs impressed you on your visit to us. We hope to see you again in the near future. Kind regards, Abe Davids GM More 

Durban, South Africa
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed January 2, 2016

Hubby & I stayed at this hotel during Dec 2015 for a period of about a week as part of a tour group. I found our surrounding's to be pleasant enough and staff were always courteous. Breakfast & dinner were included as part as our package. Same food was served every single day. No variation at all. Complained to Manager... More 

Helpful?
Thank RAKSHA A

Travelers are raving about these Cape Town Central hotels

1 review
5 of 5 stars Reviewed December 29, 2015 via mobile

I'd like to thank Jacqui at Fountains Hotel for her outstanding service in assisting my Mom and I with extending our holiday in Cape Town, not only with the hotel but with our airport transfer & finding a Postnet branch. I'll be back & recommend Fountains Hotel to my friends & family. Chantel Venter

Helpful?
Thank Chantel V
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