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Protea Hotel North Wharf

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1 Lower Bree Street, Cape Town Central 8002, South Africa
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Protea Hotel North Wharf
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Protea Hotel North Wharf
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172 reviews from our community

Traveler rating
    100
    58
    14
    0
    0
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37
45
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57
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Johannesburg
Top Contributor
86 reviews 86 reviews
33 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed yesterday NEW

Stayed for 2 nights while attending a conference at the CTICC 5 minute walk away. Well priced and a lot cheaper than hotels at the CTICC. Rooms are comfortable, clean with all amenities (WiFi free). Breakfast was fine, but disappointingly there was no cosy lounge or bar area

Was this review helpful? Yes
GM-PHNW, General Manager at Protea Hotel North Wharf, responded to this review

Dear Steve H, Thank you so much for taking time out to review you most recent stay with us, it is highly appreciated. We are indeed fortunate enough to be located within the Cape Town City centre and a mere stone throw away from the CTICC, which makes it convenient for our GUESTS to travel to and from their conferences... More 

Cape Town Central, South Africa
Top Contributor
198 reviews 198 reviews
55 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Having reviewed this hotel before my feelings remain unchanged. The access to Cape Town is awesome as it is situated at the entrance to the waterfront. Unless you want to stay in the Waterfront, I would not stay anywhere else. Rooms are clean, staff are friendly and extremely helpful and we loved the Kitchenette. Take the Penthouse if you budget... More 

Was this review helpful? Yes
GM-PHNW, General Manager at Protea Hotel North Wharf, responded to this review

Dear RicotheGreat Thank you so much for taking the time to share your experience on Trip Advisor. We appreciate the great review as well as 5/5 rating for value, service and location. We are so pleased that we have maintained the level of service you are accustomed to receiving at Protea Hotel North Wharf. Look forward to your soon return.... More 

Merrillville, Indiana
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I visited Cape Town for my birthday in 2014. I stayed at Protea Hotel North Wharf in the 3 bedroom penthouse suite. It was perfect! By far the best hotel that I've every stayed at. The maids cleaned a couple of times a day and the staff were so friendly. The suite was well worth the money!

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GM-PHNW, General Manager at Protea Hotel North Wharf, responded to this review

Dear SharitaLynn Thank you for chosing to celebrate your birthday with us in Cape Town. Your compliments are truly appreciated! We are thrilled that we could add to your happy memories. Kind regards, Leigh Morrison General Manager More 

Boston, Massachusetts
Senior Contributor
49 reviews 49 reviews
26 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed February 1, 2015

Even making our holiday travel plans many months in advance, we found that Cape Town can be difficult to book. I'm told that the top hotels are booked 1year+ in advance. So we were pleased when we found the Protea North Wharf could accommodate our family with 2 apartment suites, and we were delighted with our stay. Apartment suites are... More 

Was this review helpful? Yes 1
GM-PHNW, General Manager at Protea Hotel North Wharf, responded to this review

Dear capecodrev Thank you for taking the time to write your detailed review! Your comments are truly valuable to us and we look forward to welcoming you back to Cape Town in the near future. Kind regards, Leigh Morrison General Manager More 

Nyc
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 30, 2015

First off - the rooms are very spacious, and the staff is nice and friendly. However, the staff is not very efficient, they messed up the reservation, and I had to ask multiple times for things we needed. WiFi is unacceptably bad, effectively nonexistent. I was there for a holiday, but was still planning to work couple hours a day... More 

Was this review helpful? Yes 1
GM-PHNW, General Manager at Protea Hotel North Wharf, responded to this review

Dear N R Thank you for taking the time to complete a review on TripAdvisor. I would very much like to understand a few more details about your review. Please could I ask for you to contact me at gm@phnorthwharf.co.za to discuss your really below standard stay with us. Kind regards, Leigh Morrison General Manager More 

Gravesend, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 27, 2015

Stayed here for a week while on business. Excellent, friendly and helpful service, very clean and safe. Rooms were of an amazing size and well designed. Only downside was that the internet connection was slow. Would definitely stay again when back in Cape Town on business.

Was this review helpful? Yes
GM-PHNW, General Manager at Protea Hotel North Wharf, responded to this review

Dear Kent_Traveller2014 Thank you so much for your kind comments which we will definitely share with the TEAM. You will be pleased to know that we have resolved the problem with the Wi-Fi speed that you experienced. We look forward to welcome you back to Protea Hotel North Wharf on your next visit to Cape Town. Kind regards, Leigh Morrison... More 

Pretoria, Gauteng, South Africa
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 20, 2015

We stayed at the Penthouse, and it was amazing! fully serviced 3 bedrooms all with en suites, and a full kitchen complete with washing machine, dining area and lounge! Wow! We stayed 4 nights and the stay, as well as the service was truly wonderful! This should be 5 star!

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GM-PHNW, General Manager at Protea Hotel North Wharf, responded to this review

Dear Sameera777 Thank you so much for your vote for 5 star! We are pleased you and your family enjoyed your stay with us. We look forward to hosting you when your travels next bring you to Cape Town. Kind regards, Leigh Morrison General Manager More 

Adelaide, Australia
1 review
5 of 5 stars Reviewed January 19, 2015

We stayed here whilst holidaying in Cape Town and can honestly say that we did not have any negative experience during the whole stay. Friendly staff, efficient and quick service. Highly recommend this hotel. Centrally located and within (safe) walking distance from the V&A waterfront.

Was this review helpful? Yes
GM-PHNW, General Manager at Protea Hotel North Wharf, responded to this review

Dear lombards873 We really appreciate you taking the time to share your great experience during your trip to Cape Town in January. Thank you too, for the compliments on the STAFF friendliness and efficient service. I will be sure to share this with the TEAM. Kind regards, Leigh Morrison General Manager More 

Johannesburg, South Africa
Senior Contributor
47 reviews 47 reviews
25 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed January 15, 2015

Hubby and I stayed at the hotel over New Years for 8 nights. The hotel is made up of privately owned apartments in a rental pool, and we were renting directly from the owner. So we did not technically rent from the hotel itself, but experienced some of their services. All apartments are self catering and ours was a 1... More 

Was this review helpful? Yes 1
GM-PHNW, General Manager at Protea Hotel North Wharf, responded to this review

Dear Natalie J Thank you so much for taking the time to share your experience. We really appreciate your feedback on your recent stay. Happy to read that you explored the City and that the STAFF were helpful, courteous and efficient. I agree, keycards becoming demagentized when next to mobile phone can be a hassle, as access to rooms is... More 

Johannesburg, South Africa
Contributor
14 reviews 14 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 13, 2015

this apartment styled hotel can double up as a business and holiday location . As I travel there for business it also gives me the opportunity to eat in in the basic fitted kitchen with a fridge and a microwave one is not forced to always eat hotel or restaurant food. And for the more adventurous they also have a... More 

Was this review helpful? Yes 1
GM-PHNW, General Manager at Protea Hotel North Wharf, responded to this review

Dear Chelsyn M Thank you for taking the time to write such a detailed review. We truely value your feedback. We strive to be a 'home-away-from-home' for all our GUESTS, and I am glad to read that you have enjoyed such a comfortable stay with us. Looking forward to hosting you when your travels next bring you to Cape Town.... More 

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