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Sugar Hotel & Spa

5.0 of 5 1 Main Road, Corner Main & Boundary Roads | Green Point, Cape Town Central 8005, South Africa
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Certificate of Excellence 2014
Sugar Hotel & Spa
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Sugar Hotel & Spa
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230 reviews from our community

Traveler rating
    177
    41
    8
    3
    1
See reviews for
29
126
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32
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Sugar Hotel & Spa
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Tilburg, The Netherlands
1 review
5 of 5 stars Reviewed February 26, 2011

This was the most luxurious hotel I've been to and it was amazing. The decorations, art, friendly and helpfull staf, the spa, I even remember all details of the breakfast because it was original in its own way. In one word: great!

Was this review helpful? Yes
sugarhotel, Manager at Sugar Hotel & Spa, responded to this review

Dear Robwob, Thank you very much for your valued feedback on your stay here. We are humbled at that you found certain aspects of our service offering to be ''great''. These are the heights that our team here aspires for, it is our quest to ensure that experiences here are memorable in a positive way. Our breakfast offering has come... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed February 25, 2011

Nice hotel with good location and pleasant staff. Everyone very friendly. Certain facilities are missing (gym etc) but that's to be expected in a boutique hotel. Only small complaint--sometimes when things need fixing (television reception) it takes several reminders for service.

Was this review helpful? Yes
sugarhotel, Manager at Sugar Hotel & Spa, responded to this review

Dear Thomas, Thank you very much for your valued feedback on your stay here, we appreciate your taking time to evaluate your experiences here as it helps us improve our service offering into the future. We would like to let you know that while we have wellness facilities onsite (limited to massages, manicures, pedicures and facial treatments) there are at... More 

Port Elizabeth, South Africa
1 review
4 of 5 stars Reviewed February 25, 2011

The staff was excellent - always friendly and helpful. The beds were very comfortable and even though we were facing the Main Rd we could not hear any noise from the traffic - very peaceful. We wish that the restaurant was open for full dining - it did cause some inconveniences. But breakfast was excellent. We would also have preferred... More 

Was this review helpful? Yes
sugarhotel, Manager at Sugar Hotel & Spa, responded to this review

Dear Razorback75 Thank you very much for taking time to offer feedback on your hospitality experience here with us. As a learning hotel we appreciate the feedback that we get in the hope that we can continually improve the overall satisfaction levels for all our Guests. We are glad you enjoyed our improved breakfast offering, Marc (co-owner of the hotel)... More 

Senior Reviewer
10 reviews 10 reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed February 3, 2011

Rooms very confortable, staff very helpful BUT, only once you pull the curtains ...surprise!! almost all rooms are directly on a 10 lanes motorway, with a lot of traffic going on 24 hours a day. Not exactely a suitable location and view for a wannabe Small Luxury Hotel. Would be fair knowing in advance. And ... Don't ask for food... More 

Was this review helpful? Yes
sugarhotel, Manager at Sugar Hotel & Spa, responded to this review

Dear RobyOneK Thank you very much for your valued feedback on your stay here with us recently. We deeply regret that traffic noise emanating from the street was a huge let down to your total experience during your visit here at Sugar Hotel and Spa. We would like to let you know that we recently added an additional set of... More 

Johannesburg, South Africa
1 review
5 of 5 stars Reviewed January 6, 2011

As a frequent traveller, my benchmark says--this hotel has got it all(100%)

Was this review helpful? Yes
sugarhotel, General Manager at Sugar Hotel & Spa, responded to this review

Dear Muzi41 Thank you very much for taking time out to post a review here about Sugar Hotel and Spa. It gives us great pleasure to learn that we met your expectations in service during your recent stay here with us. The remarks coming from a frequent traveller as yourself both humbles us and gives us more resolve to do... More 

Falkenberg, Sweden
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 3, 2011

One of the best hotels we ever been to. Luxury rooms, a wonderful staff who were outstanding, and a lovely breakfast. We are absolutely coming back!!!

Was this review helpful? Yes
sugarhotel, General Manager at Sugar Hotel & Spa, responded to this review

Dear CatharinaK Thank you very much for your feedback about your experiences here with us. We really appreciate and value it greatly. We are humbled at that you rate us as one of the best hotels you have been to in your travels. Our team is glad that you found us outstanding, it is what we always aim for and... More 

Latham, New York
1 review
4 of 5 stars Reviewed November 30, 2010

Rooms were big. Breakfast was great. Good location. Staff was fabulous and very helpful

Was this review helpful? Yes
sugarhotel, General Manager at Sugar Hotel & Spa, responded to this review

Dear travel4money Thank you very much for your recent stay here with us, we hope you had a great journey back home. We at Sugar Hotel and Spa value your feedback on your experiences here with us. We are glad and humbled at that our team continues to be rated as fabulous in keeping with our promise of providing seamless... More 

East London
1 review
4 of 5 stars Reviewed November 19, 2010

The name of the hotel gives one an appetite for what is waiting on the inside. If you like to do things differently, but still want the beautiful, sweet and tasty things in life, then this hotel is for you. Whether its business or pleasure or both,this hotel will exceed your needs. They are very flexible, if they are not... More 

Was this review helpful? Yes
sugarhotel, Manager at Sugar Hotel & Spa, responded to this review

Dear Ian Thank you very much for your valued feedback on your stay here at Sugar Hotel and Spa. It is always a pleasure to host you here on your visits to Cape Town, we are humbled at the fact that you have found us to consinstently cater for your every needs when you are away from home. We will... More 

Cape Town
1 review
5 of 5 stars Reviewed October 25, 2010

I was left speechles when we arrived at the Sugar Hotel & Spa, we were received with such hospitality from the very moment we set our first steps into the Hotel doors. The decor is just beautiful and yet so modern and all staff are exquistely presented and helpful. The treatments were just what I needed for rejuvenating of my... More 

Was this review helpful? Yes
sugarhotel, Manager at Sugar Hotel & Spa, responded to this review

Dear JJROXY12 Thank you very much for your valued feedback on your experiences here with us, we truly value it as it is the barometer with which we measure how we are doing in ensuring that our Guests have memorable experiences here. We are excited that we seem to have managed to do well with you in all the range... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 24, 2010

This was one of the best hotels I have ever stayed in. Found by luck just drove past and saw it had a look around and had to stay. The rooms are large very well decorated with lovely bathrooms. The hotel is in a great location there is some lovely resturants in just walking distance. Only 10 min walk to... More 

Was this review helpful? Yes
sugarhotel, Manager at Sugar Hotel & Spa, responded to this review

Dear Andrewkerry_b66 Thank you very much for your valued feedback on your experiences here. We are glad that you found us and decided to stay with us on that occassion, we are also glad that you had a lovely time with us. We hope to welcome and host you here once again in the future. We wish you well in... More 

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Additional Information about Sugar Hotel & Spa

Address: 1 Main Road, Corner Main & Boundary Roads | Green Point, Cape Town Central 8005, South Africa
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sugar Hotel & Spa 5*
Number of rooms: 7
Reservation Options:
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Also Known As:
Sugar Hotel Cape Town Central
Sugar Hotel And Spa
Sugar Hotel & Spa Cape Town, South Africa
Hotel Style:
#21 Romantic Hotel in Cape Town Central
#21 Luxury Hotel in Cape Town Central
#22 Family Hotel in Cape Town Central
#26 Business Hotel in Cape Town Central

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