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All 122 Cape Town Central hotels »

Southern Sun Cape Sun

3.5 of 5
Strand Street, Cape Town Central 8001, South Africa
Hotel amenities
Ranked #33 of 122 hotels in Cape Town Central
4.5 of 5 stars 72 Reviews
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72 reviews from our community

What travelers say about this hotel
  • Table Mountain(7)
  • Very good(4)
  • Long street(3)
Traveler rating
    43
    19
    4
    5
    1
Only show reviews for Family (10) | Couples (27) | Business (19)
Date Rating
Just_warmed_up
Georgetown, On
Senior Reviewer
6 reviews
4 helpful votes
2 of 5 stars Reviewed February 15, 2012 NEW

The public rooms of this Hotel were lovely and spacious, and the Staff we encountered were professional and courteous for the most part. However we experienced difficulties with the plumbing, with burnt-out lightbulbs, with insect visitors, and a missing gift basket that the Hotel seemed unable to rectify. The manager was an excellent and professional woman clearly let down by... More

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GarryReed, General Manager at Southern Sun Cape Sun, responded to this review
February 16, 2012

Dear Valued Guest, Please accept my most sincere apology for the issues experienced at the hotel during your recent visit. I am glad that before you departed the hotel we could resolve your concerns and suitably rectify the problems experienced. I know that you did tell us you would return next year, and I hope you will give us a... More

rosemary m
Cape Town Central, South Africa
1 review
5 of 5 stars Reviewed February 15, 2012 NEW

Our stay at the SOUTHERN SUN CAPE SUN was a very enjoyable and excellent one, the rooms are great, we had our pre-launch in the Banquet Room, which is a stunning room! The staff were very friendly and efficient. We were very impressed by the luxurious surroundings and everything ran smoothly and the food was excellent. More

Was this review helpful? Yes
GarryReed, General Manager at Southern Sun Cape Sun, responded to this review
February 16, 2012

Dear Valued Guest, Thank you ever so much for your kind comments and feedback. I am glad we exceeded your expectations and that we created great memories for you. I do hope that we will have the opportunity to host another one of your banquets in our amazing function venues. Regards – Garry Reed More

bhavana_praveen
Bangalore, India
Contributor
19 reviews
3 helpful votes
5 of 5 stars Reviewed February 8, 2012

I and my husband stayed here for 2 nights The rooms are big the view from the rooms are great it's a very friendly hotel .....it has around 35 floors it is centrally located the breakfast was good too....definitely can visit. More

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GarryReed, General Manager at Southern Sun Cape Sun, responded to this review
February 10, 2012

Dear Valued Guest, Thank you ever so much for your kind comments and feedback. it is only through engagement with our guests that we know if we are delivering on our brand promise. We look forward to welcoming you back to the Southern Sun Cape Sun in the near future. Regards - Garry Reed More

sheldonbest
rustenburg
2 reviews
2 helpful votes
5 of 5 stars Reviewed January 25, 2012
2
people found this review helpful

Our stay at the Cape Sun will be remembered for the warm, helpful and efficient staff and royal treatment not to mention the breathtaking view of Table Mountain. We were amazed by the luxury of the suite, quality of linnen, stylish interior, not to mention the coffee! The food was delicious and the staff very accommodating with our independent 10year... More

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GarryReed, General Manager at Southern Sun Cape Sun, responded to this review
January 30, 2012

Dear Valued Guest, Thank you for your very kind comments and positive feedback. I will be sure to share it with the team. I look forward to welcoming you back in the near future. Regards - Garry Reed More

Kirstc
Christchurch
2 reviews
1 helpful vote
5 of 5 stars Reviewed January 12, 2012
1
person found this review helpful

On 4 January 2012, I was placed in the Southern Sun on Strand Street along with a large group of passengers from the Emirates flight that had to perform an emergency landing. The staff were fantastic. In true Cape Town fashion they were speedy with the check-in of the bus load of disgruntled passengers and were friendly and accommodating. They... More

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GarryReed, Manager at Southern Sun Cape Sun, responded to this review
January 13, 2012

Dear Valued Guest, We assist with many delayed flights, and I havte to sincerely thank you for taking some time to give us such lovely positive feedback. Many are quick to criticise, but few take the time to say thank you! I do hope that we will be able to welcome you back to the Cape Sun in the near... More

neliaweber
Pretoria, South Africa
Reviewer
3 reviews
1 helpful vote
5 of 5 stars Reviewed January 12, 2012
1
person found this review helpful

We stayed at the Cape Sun for your Honeymoon! The service, accommodation, food, ambience and rooms were excellent!! The staff were so friendly and made us feel welcome and looked after us at all times. We were spoiled rotten! Thank you for making sure that our honeymoon was a romantic and memorable occasion. More

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GarryReed, Manager at Southern Sun Cape Sun, responded to this review
January 13, 2012

Dear Valued Guest, Thank you so very much for your feedback - we are glad that you started your married life with us at The Cape Sun! Furthermore, I am delighted that it was great experience. We trust that should you visit Cape Town in the future, that you will choose us once again to thrill you. Regards - Garry... More

Keith W
Pietermaritzburg, South Africa
1 review
4 of 5 stars Reviewed January 11, 2012

We stayed at the Cape Sun from 27 Dec to 29 Dec. We had a beautiful view of the Waterfront/sea. We found the staff to be most courteous and friendly and always offering excellent service. We will certainly check in at the Cape Sun again!! Keith W and friends More

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GarryReed, Manager at Southern Sun Cape Sun, responded to this review
January 12, 2012

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LennW
Stockholm, Sweden
Top Contributor
53 reviews
42 helpful votes
5 of 5 stars Reviewed January 8, 2012

I have stayed here recent years maybe 20 nights in total. I keep coming back and that itself is a good indicator that the hotel is great :) The hotel is located right in Cape Town CBD (Central Business District) very near the vibrant Long Street, Green Market Square and St Georges Mall. They have valet parking so just bring... More

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GarryReed, General Manager at Southern Sun Cape Sun, responded to this review
January 30, 2012

Dear Guest, We do appreciate your comments and feedback and will investigate your suggestions. I do hope that upon your next visit that I will have the oppertunity to meet you in person. If I can be of any assistance, please do not hesitate to call me directly. Regards - Garry Reed More

fms33
Dublin, Ireland
Senior Reviewer
6 reviews
2 helpful votes
2 of 5 stars Reviewed January 8, 2012

AVery disorganised regarding checking in. Given a room and there was someone in it. Air conditioning ineffective. Keys needed to be reset. Good selection of breakfast food. Noisy dining area with the many staff clattering delph and cultery. World peace could be achieved before you get a pot of tea at breakfast. Many, many inefficient staff like a badly organised... More

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GarryReed, Manager at Southern Sun Cape Sun, responded to this review
January 9, 2012

Dear Valued Guest, Thank you for taking the time to provide some feedback on your recent visit. Please accept my most sincere apologies for failing to meet your expectations, as you can see from other reviews on this site this was a once off occurrence as we do pride ourselves in delivering great service. I will be sure to address... More

Jussi K
Rio de Janeiro, Rio de Janeiro, Brazil
Reviewer
4 reviews
3 of 5 stars Reviewed January 4, 2012

My wife and I stayed at this hotel from Dec 28 2011 to Jan 1 2012. The service was excellent, but the hotel is a bit run down, although clean and well kept. They use the term Retro Chic, but it seems a bit like an excuse to not renew the lobby or hotel premises. Our room was spacious with... More

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GarryReed, Manager at Southern Sun Cape Sun, responded to this review
January 6, 2012

Dear Valued Guest, Thank you very much for taking the time to share your experience with us. We are glad that our staff made a good impression on you, often when travelling it is the people you come in contact with that “create great memories”. Whilst the hotel is ageing, I am glad that you notice how well she has... More

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Address: Strand Street, Cape Town Central 8001, South Africa

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