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Winchester Mansions

Hotel website
221 Beach Road | Sea Point, Cape Town Central 8005, South Africa
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1 room 1 guest
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Winchester Mansions
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660 Reviews from our TripAdvisor Community

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Traveler rating
    405
    182
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (660)
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Boston, United Kingdom
2 reviews
5 of 5 stars Reviewed yesterday NEW

the stay was very comfortable and good all round. The location was exceptional with a superb view from the balcony and near to the V&A Waterfront. Would recommend to anyone wanting to visit Cape Town.

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Hollywood, Florida
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

The hotel was beautiful and close to everything. What we loved was the staff. The most helpful employees, words cannot say enough. Anything you needed they were above and beyond. LINDA was top notch-you need to clone her! IF I owned a hotel I would make her the manager of the front desk for sure. Very friendly and courteous. The... More 

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Cape Town, South Africa
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The day dawned on a beautiful (pre)Spring morning and I and three colleagues set off to the Winchester Mansions for a complimentary breakfast and site visit. The first thing that struck us is the entrance - on either side one sees the name Harvey and a front door - the intriguing question is what lies behind the door? We were... More 

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Gloucester, Massachusetts
Level Contributor
37 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 1 week ago

I was here on business, attending on site meetings, so I spent a lot of time here. The meals were all delicious, and the bar was great. Only two complaints - smoking was allowed in the bar - yuck, as an American I hadn't been around second hand smoke for a while, and the meeting room was freezing, we were... More 

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Toronto, Ontario, Canada
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I love hotels with character and the Winchester Mansions has loads. It's got some fussy old rooms -- mine had an extra space with a couch and an empty wardrobe that was essentially useless. But that doesn't matter. The charm oozes out of this place, from the front ocean-facing patios that are packed even in winter with people watching the... More 

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Murray N, General Manager at Winchester Mansions, responded to this review

What a wonderful review! Thank you! We are very proud of our excellent location, old charm hotel and beautiful courtyard. I am delighted you go to experience the beauty of it all. We pride ourselves in excellent service and I am happy you found our staff "top notch", we do too. We are working on a new menus and a... More 

Boksburg, South Africa
Level Contributor
98 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Wonderful long weekend stay, professional and friendly staff, changed our room due to bed size and no problems at all. Harvey's on the other hand needs a little helping hand with more staff, definitely not enough bar staff or waitrons. Heard a lot of complaining due to slow/no service.

Review collected in partnership with this hotel

Was this review helpful? Yes
Murray N, General Manager at Winchester Mansions, responded to this review

Thank you for taking the time to review our hotel. I am pleased that your room change was done effortlessly and that the staff assisted you with ease. I am glad that your experience in Harveys did not ruin your stay. We are currently working on a training program for the staff at Harveys to better the service for our... More 

Gaborone, Botswana
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

i have stayed a couple of times here and i really love the place. its liberating and the rooms are always clean and nice. the internet is also very reliable and works all the time. The staff is great, the service is generally good however the food seems to be slagging behind. i have had the Chef apologising to me... More 

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Murray N, General Manager at Winchester Mansions, responded to this review

Thank you for your generous rating! I am glad you enjoyed your stay with us and that everything was to your satisfaction. As a regular guest we value your input especially when it comes to something we can change like our menu. We are in the process of changing to a new Summer menu and we are sure it will... More 

Accra, Ghana
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We stayed at Winchester Mansions for 4 nights in August 2015 (Winter). We moved there from another hotel. The reservations lady was extremely nice (Jackie) gave us a really good rate. We were checked into a beautiful suite overlooking the sea. it was lovely in the beginning but got bad when we realized the heating in the room was not... More 

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Murray N, General Manager at Winchester Mansions, responded to this review

Thank you for taking the time to review our hotel. I need to apologize for the inconvenience we caused you with regards to the air conditioning not working and to then be moved to another room that time of the morning. The heating has been resolved and can assure you it will not happen again. I am very pleased that... More 

Krems an der Donau, Austria
Level Contributor
8 reviews
6 hotel reviews
5 of 5 stars Reviewed July 25, 2015

I have stayed here with friends from overseas before and we enjoyed our stay. The rooms are standard and very pleasant. Just the minibar was empty and you have to fill in an order form. What was a big surprise was that people in the back part of the bar were smoking and the whole bar area was stinking of... More 

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Murray N, General Manager at Winchester Mansions, responded to this review

Thank you for your wonderful rating! And constructive feedback. I would like to address a few of your concerns. Our entire hotel is non smoking except for our Harveys bar and Terrace. The Bar is separated into two parts, the back part of the bar is where the "smokers" can smoke and the front section is for guests who don't... More 

South Africa
Level Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed July 19, 2015

I have stayed here a few times and it strikes me that the standards are sadly going down. The rooms are very pleasant but given the price one pays for them I would expect to have a fully stocked mini bar. Instead you are asked to fill in what you would like them to stock it with, which is inconvenient... More 

Was this review helpful? Yes
Murray N, General Manager at Winchester Mansions, responded to this review

Unfortunately theft is a rising concern in the hospitality industry and I am sure you would hear this from other hoteliers too. We would re look at this system regarding the mini bar once we have developed a full proof one where we do not suffer any loss. I have addressed the issues you had with our breakfast to my... More 

Hotel Review Summarization

What travelers say

  • Very good(7)
  • Great location(5)
  • Free shuttle(3)
  • Reception staff(3)
  • V waterfront(3)
  • Sea point(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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