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Waterfront Village

Travelers' Choice award winner
Mind Pearl House, West Quay Rd | V & A Waterfront, Cape Town Central 8001, South Africa
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372 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney, Australia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

I am South African and stayed here with my husband in June 2014 and had a great apartment. I flew in to CT with three Australian friends. The book in was a fiasco. After 45 mins they finally had us booked into three apartments and the Manager took us by car to the apartments with our luggage. The car broke... More 

Was this review helpful? Yes 1
WaterfrontVillage, Manager at Waterfront Village, responded to this review

Dear Colleenkzn Thank you for your recent review on Trip Advisor. We apologize for the inconvenience you experienced during your stay at Waterfront Village. This incident has been raised with the Heads of Department in order to ensure that corrective and remedial action was implemented. I hope that we can welcome you back in the near future and exceed your... More 

Edinburgh, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed in Palgrave 102 in the Waterfront Village in early May. Fantastic, well equipped apartment with views. Waterfront Village staff all very friendly and helpful, Loved the whole area and vibe. Only gripe was having to pay for wifi. Cape Town is wonderful!

Was this review helpful? Yes 1
WaterfrontVillage, Manager at Waterfront Village, responded to this review

Dear JoandAngela Thank you for taking the time to write such a nice review on Trip Advisor about Waterfront Village and our staff. I will pass your positive review to our line staff. We currently also offer complimentary internet in our Reception Foyer. We are looking forward to welcome you back to Waterfront Village and exceed your expectations again. Kind... More 

Wokingham
Level Contributor
88 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed in Penrith for three nights at the end of our South African visit. The apartment was really lovely and luxurious. The kitchen was fully equiped - although we didn't self cater much as there are so many good eateries within easy walking distance. Bathroom was good with a fine selection of toiletries. There was a small steam room... More 

Was this review helpful? Yes 2
WaterfrontVillage, Manager at Waterfront Village, responded to this review

Dear Mazandra Thank you for your recent review on Trip Advisor. I am pleased to see that you enjoyed your overall experience at our Luxury Self Catering Apartments. We have taken your comment in consideration, thank you. We look forward to welcoming you back to Waterfront Village. Kind Regards Management More 

1 review
2 of 5 stars Reviewed 4 weeks ago

I spent my first night in the Garamond building in a one bedroom apartment. The apartment was on the first floor and the glass door with just a simple latch gave me a very uneasy feeling . The carpet near the TV had a large stain but it was the filthy throw pillow that really gave me concerns about the... More 

Was this review helpful? Yes 1
WaterfrontVillage, Manager at Waterfront Village, responded to this review

Dear LW Thank you for your recent review on Trip Advisor. We would like to take this opportunity to apologize for the inconveniences you have experienced during your stay at Waterfront Village. We are pleased that you moved to an alternative apartment and that you enjoyed your apartment in Juliette. In our guest’s services file and on our website all... More 

Harare Zimbabwe
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Just what we needed.. Watching the seals jump in and out of the water , near the Yachts , Seeing the big Wheel with the lights on at night, I was in my own world. Just try it. The hospitality is so pleasing , no need to drive to the V & A Mall , take a stroll and exercise... More 

Was this review helpful? Yes 1
WaterfrontVillage, Manager at Waterfront Village, responded to this review

Dear helvale We are delighted to hear that you loved your stay at our luxury self catering apartments. Thank you for taking the time to review us on Trip Advisor. We are looking forward to welcome you back. Kind Regards Management More 

Zurich, Switzerland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 17, 2015 via mobile

It was the very first time for me to travel by myself, so I'm not used to be alone in a hotel. But during my whole stay in the Waterfront Village I felt very secure and comfortable! Everything was perfect: the apartment was clean and beautiful, the location could not be better and the staff of the Waterfront Village was... More 

Was this review helpful? Yes 1
WaterfrontVillage, Manager at Waterfront Village, responded to this review

Dear Katharina R Thank you for taking the time to review us on Trip Advisor It pleases me to have such wonderful reviews on Waterfront Village. Thank you, I will ensure that we give your feedback to all our staff at Waterfront Village. We are looking forward to welcome you back. Kind Regards Management More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 3, 2015

The apartment was based in Carradale building facing the shipyard who was all days grinding the docked ship(s) also on Saturday so very noisy and irritating. I would only recommend it if you are far away from the shipyard since the work starts early and you cannot enjoy the balcony. Kitchen was poorly equipment no tray nor a breadknife available,... More 

Was this review helpful? Yes 4
WaterfrontVillage, Manager at Waterfront Village, responded to this review

Dear PeterV We apologize for not being able to meet your expectations with your recent visit to Waterfront Village. Thank you for taking the time to bring to our attention the areas that you where not satisfied with. We have spoken to our Service provider regards to the internet and the usage thereof and they are currently investigating the matter... More 

Chania Prefecture, Greece
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed April 30, 2015

On arrival at the reception desk I was asked for my debit card and passport, which I reluctantly handed over (as it states in the hotel detail that these will be required on check in). These were taken through the back office where they were photocopied I was told and was reassured that this was normal procedure. During my stay,... More 

Was this review helpful? Yes 3
WaterfrontVillage, Manager at Waterfront Village, responded to this review

Dear Pitlamb Thank you for taking the time to write your recent review on Trip Advisor. We regard your review as a serious matter and would like to resolve it as soon as possible. Could you please e-mail me your contact details to manager@waterfrontvillage.com I would like to discuss the above matter with you. Kind Regards Management More 

Singapore, Singapore
Level Contributor
122 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 260 helpful votes
4 of 5 stars Reviewed April 28, 2015

We had a two bedroom apartment which was clean and very roomy. However, it needed some maintenance work, particularly in the bathrooms (broken tiles, sagging basin cabinets, etc). Our combo microwave oven wasn't working. Wifi in the apartment was an additional cost which should really be factored into the cost. There was free wifi in the lobby/front desk area, but... More 

Was this review helpful? Yes 2
Perth
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 28, 2015

We were VERY happy with the location. Short walk to V&A Waterfront, restaurants, shops and attractions. Very safe and secure - locked/controlled access gates, security cameras everywhere and heaps of security personnel. Great to walk back to the apartment at night knowing you were in a secure environment. We had two bookings here with a break while we went on... More 

Was this review helpful? Yes 1
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