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Hollow On The Square Cape Town City Hotel

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9 Ryk Tulbagh Square, Hans Strijdom Avenue, Cape Town Central 8001, South Africa (Formerly Tulbagh Hotel)
Hollow On The Square Cape Town City Hotel
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Ranked #88 of 103 Hotels in Cape Town Central
A recent review
5 of 5 stars reviewed yesterday
Marishka_I Westside
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154 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Westside
2 reviews
5 of 5 stars Reviewed yesterday NEW

I think what makes this hotel stand out is personalized very polished customer service from all levels of staff (from the receptionists to the manager level). If I had a problem or a question, they prioritized solving that quickly and accommodate my requests on the spot too. I was in the 'M'-building facing the square. It has a balcony along... More 

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Cape St Francis, South Africa
Top Contributor
62 reviews 62 reviews
20 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel has an annex where we stayed and were totally surprised at the quality of the rooms. The rooms are very large and comfortable with everything that is required for an easy stay. Staff were responsive and friendly and parking for one's vehicle, although limited, was easily accessible. It is also well situated and within reach of access routes... More 

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1 review
3 of 5 stars Reviewed 6 days ago NEW

We had a very noisy room due to air conditioning device hanging outside under our window, which is not pleasant if you have to work everyday. The outside restaurant is charming. The staff is very friendly. The breakfast is well served. The free wifi is not always working in the room.

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London, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Superb location in the centre of cape town - it's proximity to CTICC (less than a 5min walk) was particularly ideal for me; really friendly staff; rooms luxurious and spacious, even featuring a kitchenette; reasonably priced too... very glad on the whole.

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CapeTownLovetotravel, General Manager at Hollow On The Square Cape Town City Hotel, responded to this review

Dear Valued Guest thank you so much for your positive, wonderful comments. We are glad that you enjoyed our location, rooms and service and hope to see you back again in the near future!! Thanks again! Paul and The Team More 

Luanda, Angola
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I was at Hollow hotel Last week from the the 05 March to 09 March 2015. I was travelling with my 2 cousins we've booked 3 single rooms. The elevator wasn't working so the front desk manager ( Anthony ) manage to get us 3 rooms at Hollow - Green Annexe ( building next door , many thanks for that.... More 

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CapeTownLovetotravel, General Manager at Hollow On The Square Cape Town City Hotel, responded to this review

Dear Valued Guest. Thank you so much for the positive feedback about the hotel and the service you received! We apologize for the lift that was out of order and you will be pleased to hear that a brand new motor has been installed and the lift is operational again. Thanks again and hope to see you again soon! Kind... More 

Pretoria, South Africa
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Hollow on the Square website pictures of rooms are very misleading. While the bed linen is of a good quality, the kitchenette is shown as modern and clearly recently redone. Our room had broken cupboards, swolen plywood cabinets and overall was below the standard advertised. On check-in at 2pm we found our pillowcases were still damp. Our room overlooked... More 

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CapeTownLovetotravel, General Manager at Hollow On The Square Cape Town City Hotel, responded to this review

Dear valued Guests. Thanks so much for your feedback! In terms of the website pictures we do believe that they are overall representative of the hotel. The few rooms with older cupboards are being renovated and we continue to spend substantial amounts on continual improvements. We would love to see you back again and look forward to you coming away... More 

Robertson Wine Valley, South Africa
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Centrally located within the Tulbagh Square next to SARS and the My Citi Bus terminal, you can not ask for a better location. But do understand that nights are noisy due to location and vendors receiving stock at night in the same square. The newly Me N u restaurant upgrade is much better with a very competitive food selection and... More 

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CapeTownLovetotravel, General Manager at Hollow On The Square Cape Town City Hotel, responded to this review

Dear Valued Guest thank you for your constructive feedback. The hotel is an awesome base to view the city from. In terms of noise we work closely with the City Improvement District and the building opposite that used to allow vendors to keep their goods has stopped doing so so there is no longer that vendor noise problem. We hope... More 

Gaborone
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

stayed there for a weekend in august 2014, it is a great place. ideally located withing walking distance of the city centre, for those travelling with the MyCiti Bus, there is a stop right next to the hotel. Friendly staff as well.

Was this review helpful? Yes 1
CapeTownLovetotravel, General Manager at Hollow On The Square Cape Town City Hotel, responded to this review

Dear Valued Guest thank you for the great comments. We really do want to be your home from home and that's why we are happy to have so many guests returning time and time again. Thanks again. Paul More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

Stayed at the hotel for the Valentines Weekend. The room was so clean, I'm a Housekeeper and I couldn't fault anything in the room. Very spacious. The morning of Valentine Day, the PS chocolates and a smiley cookie started off my special day with a smile. The reception and porter staff very professional and friendly. The Room attendants were very... More 

Was this review helpful? Yes 1
CapeTownLovetotravel, General Manager at Hollow On The Square Cape Town City Hotel, responded to this review

Dear Valued Guest. Thank you for your kind comments. We have a highly focused management team in place and customer service is of paramount importance to us. We hope to see you back soon! Kind regards Paul More 

1 review
3 of 5 stars Reviewed February 18, 2015 via mobile

Would not stayed at this hotel if we knew about the lift not working. Husband has problems with his knees. We stayed on the 4th floar. Really not fun walking up and down. RAlso people shouting outside on the square early in the morning. Restaurant also very very expensive.

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CapeTownLovetotravel, General Manager at Hollow On The Square Cape Town City Hotel, responded to this review

Dear Valued Client. We sincerely apologize for the lift being out of order. I know that this doesn't help after the fact, but we have had a brand new lift motor imported from Europe installed and the lift is fully operational again. In terms of noise that was coming from a nearby establishment we did put in a complaint and... More 

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